Amendment_of_Solicitation_for_Internet_Services-11.09.2018-_Final.doc

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

PAGE OF PAGES

1 21

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

11.09.208

4. REQUISITION/PURCHASE REQ. NO.

PR7776653

5. PROJECT NO. (If applicable)

6.

ISSUED BY

CODE

7. ADMINISTERED BY (If other than Item 6) CODE

AMERICAN EMBASSY MAPUTO

AV. KENNETH KAUNDA, 193

ATTN: GSO/PROCUREMENT

MAPUTO,

MOZAMBIQUE

19MZ5019R0001

9b. DATED 10/18/2018

10a. MODIFICATION OF CONTRACT/ORDER NO.

10b. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

[ x ] The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

[x] is extended, [ ] is not extended

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing Items 8 and 15, and returning ___1___ copy of the amendment;(b) By acknowledging receipt of this amendment on each copy of the offer submitted; or(c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers.

FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b)

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor [ ] is not, [ ] is required to sign this document and return ___ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The solicitation closing date is hereby extended to November 30, 2018.

The purpose of this solicitation amendment is to provide the missing SF1149, Solicitation/Contract/Order for Commercial Items; and to replace the “Schedule of Supplie/Services, Block 20 Description/Specifications/Work Statement.

See the following pages Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

16A. NAME OF CONTRACTING OFFICER

15B. NAME OF CONTRACTOR/OFFEROR

BY

(Signature of person authorized to sign)

BY

(Signature of Contracting Officer)

16C.DATE SIGNED

NSN 7540-01-152-8070

Standard Form 30 (revised 10/83) Previous edition unusable

Prescribed by GSA FAR (48 CFR) 53.243

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR7776653

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

January 15, 2019

4. ORDER NUMBER

5. SOLICITATION NUMBER

19MZ5019R0001

6. SOLICITATION ISSUE DATE

October 18,2018

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Katherine Reilly

b. TELEPHONE NUMBER(No collect calls)

+258 21 49 2797

8. OFFER DUE DATE/ LOCAL

November 30, 2018

9. ISSUED BY CODE

UNRESTRICTED OR

FORMCHECKBOX

SET ASIDE:____ % FOR:

AMERICAN EMBASSY MAPUTO

AV. KENNETH KAUNDA, 193 ATTN: GSO/PROCUREMENT

MAPUTO,

MOZAMBIQUE

FORMCHECKBOX

SMALL BUSINESS

FORMCHECKBOX

WOMEN-OWNED SMALL BUSINESS

MAPUTO,

MOZAMBIQUE

FORMCHECKBOX

HUBZONE SMALL

BUSINESS

FORMCHECKBOX

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

FORMCHECKBOX

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

FORMCHECKBOX

EDWOSB

FORMCHECKBOX

8 (A)

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

FORMCHECKBOX

SEE SCHEDULE

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

FORMCHECKBOX

RFQ FORMCHECKBOX

IFB FORMCHECKBOX

RFP

15. DELIVER TO

CODE

AMERICAN EMBASSY MAPUTO

AV. KENNETH KAUNDA, 193

ATTN: GSO/PROCUREMENT

MAPUTO,

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY MAPUTO

AV. KENNETH KAUNDA, 193

ATTN: FINANCIAL MANAGEMENT OFFICE

MAPUTO,

CODE

FORMCHECKBOX

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

FORMCHECKBOX

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See the Pricing Tables

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

See individual Task Orders

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

See pricing tables

FORMCHECKBOX

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

FORMCHECKBOX

ARE FORMCHECKBOX

ARE NOT ATTACHED

FORMCHECKBOX

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

FORMCHECKBOX

ARE FORMCHECKBOX

ARE NOT ATTACHED

FORMCHECKBOX

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN – 2- COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

FORMCHECKBOX

29. AWARD OF CONTRACT: ___________ OFFER DATED ___________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE

Computer Generated

Prescribed by GSA - FAR (48 CFR) 53.212

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See following pages and individual Task Orders

32a. QUANTITY IN COLUMN 21 HAS BEEN

FORMCHECKBOX

RECEIVED

FORMCHECKBOX

INSPECTED

FORMCHECKBOX

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

CORRECT FOR

FORMCHECKBOX

FINAL

FORMCHECKBOX

COMPLETE

FORMCHECKBOX

PARTIAL

FORMCHECKBOX

FINAL

38. S/R ACCOUNT NO.

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

STANDARD FORM 1449 (REV. 2/2012) BACK

CONTINUATION TO SF-1449, RFQ NUMBER 19MZ5019R0001

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I.

Scope of Work The purpose of this firm, fixed price purchase order is to obtain internet services and circuitry for the US Embassy (193 Av Kaunda), US Mission Annex “JAT” (JAT III & JAT IV), the American Cultural Center (525 Av Mao Tse Tung) and the US Mission warehouse (1024 Av. Das Forcas Populares);

The local Telecommunications Internet Service Provider (ISP) contracting firm shall provide internet service and dedicated leased line channels and circuitry for connecting American Embassy Maputo and US Embassy Annex and residence locations to internet Network Access Points (NAPS) as show below in this technical paper.

This is the list of required services:

1. SERVICE: Internet circuit for VPN services to DOS “VNET

uncontended, 1:1 Internet circuit at a minimum of 45 Mbps.

Type of

Service:

Dedicated Internet Channel

The provided Internet Service shall comply with the following requirements:

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side.

ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabits per second (Mbps), without distortion. Required Bandwidth connection is dedicated symmetrical 45 Mbps.

For Internet Services the ISP must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed.

ISP must provide excellent Quality of Service (QOS) for the connection. The contracted bandwidth must be available more than 99.5% of the time. Packet Loss must be less than 0.5%.

ISP connection must NOT use Network Address Translation (NAT).

ISP must provide report Round Trip Time (RTT) and trace route report showing the total time in milliseconds (ms) to send a 56kb data packet and obtain a reply back is faster than 300ms for the RTT to 169.253.162.2. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Mozambique Network Access Point (NAP).

ISP must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection.

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

ISP must permit installation of Customer VPN encryption devices on circuit.

ISP must have redundancy in the Internet backbone between Mozambique and United States of America (USA). ISP must provide detailed network topology map that shows possible paths ISP use for the internet traffic between ISP hub in Maputo-Mozambique and the ISP hub in USA. The map must show and identify the primary and alternate sea cables used by the ISP backbone provider.

Network Identification

ISP must provide a block of public internet IP addresses on a single subnet for Internet services.

The IP address block subnet size must be /28 with a mask of 255.255.255.240 or larger providing a minimum of 13 IP addresses assignable to US Embassy network equipment.

Network Devices

The network devices shall comply with the following characteristics:

ISP termination device can be a media converter, bridge, switch, or router. The device must have a RJ-45 1000Base-T interface.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must either be rack mountable in a standard Commercial off-the-shelf (COTS) rack or ISP must provide a rack mountable shelf for the devices.

Multiple internet circuits for a single location may be delivered on a single carrier and device, but each circuit must terminate on individual physical interface.

Service Support and Contingencies

The awarded ISP must warrant service support 7X24X365, and provice a 24 hour phone number for reporting outages.

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

2. SERVICE: Internet circuit for VPN services to CDC

One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 18 Mbps

Type of

Service:

Dedicated Internet Channel

All provided Internet Services and data point-to-point connections must comply with the following requirements (except when specified):

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side.

ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabits per second (Mbps), without distortion. Required Bandwidth connection is dedicated symmetrical 12 Mbps.

For Internet Services the ISP must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed.

ISP must provide excellent Quality of Service (QOS) for the connection. The contracted bandwidth must be available more than 99.5% of the time. Packet Loss must be less than 0.5%.

ISP connection must NOT use Network Address Translation (NAT).

ISP must provide report Round Trip Time (RTT) and trace route report showing the total time in milliseconds (ms) to send a 56kb data packet and obtain a reply back is faster than 300ms for the RTT to 169.253.162.2. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Mozambique Network Access Point (NAP).

ISP must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

ISP must permit installation of Customer VPN encryption devices on circuit.

ISP must have redundancy in the Internet backbone between Mozambique and United States of America (USA). ISP must provide detailed network topology map that shows possible paths ISP use for the internet traffic between ISP hub in Maputo-Mozambique and the ISP hub in USA. The map must show and identify the primary and alternate sea cables used by the ISP backbone provider.

ISP shall provide fault-tolerant fiber optic cable connectivity to the very end, located at the Complexo JAT, 7th Floor, Rua 1231 at 41 Bairro/Central. If fiber optic connectivity is not possible, weather proof Category 6 Ethernet (CAT6E) shall be used.

Network Identification

ISP must provide a block of public internet IP addresses on a single subnet for Internet services.

The IP address block subnet size must be /29 with a mask of 255.255.255.240 or larger providing a minimum of 4 IP addresses assignable to US Embassy network equipment.

Network Devices

The network devices shall comply with the following characteristics:

ISP termination device can be a media converter, bridge, switch, or router. The device must have a RJ-45 1000Base-T interface.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must either be rack mountable in a standard Commercial off-the-shelf (COTS) rack or ISP must provide a rack mountable shelf for the devices.

Multiple internet circuits for a single location may be delivered on a single carrier and device, but each circuit must terminate on individual physical interface.

Service Support and Contingencies

The awarded ISP must warrant service support 7X24X365.

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.5%.

The awarded vendor must install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate.

The awarded ISP must have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

3. SERVICE: Internet circuit to Martin Luther King Cultural Center (MLKCC)

NAME:

Primary “MLKCC”

DESCRIPTION:

Dedicated Internet Network (DIN) for Public Affair’s Martin

Luther King Cultural Center (MLKCC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 12 Mbps.

TYPE OF SERVICE:

Dedicated Internet Channel

LOCATION:

U.S. Embassy Maputo American Cultural Center, 525 Av Mao Tse Tung

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side.

ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabits per second (Mbps), without distortion. Required Bandwidth connection is dedicated symmetrical 12 Mbps.

For Internet Services the ISP must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed.

ISP must provide report Round Trip Time (RTT) and trace route report showing the total time in milliseconds (ms) to send a 56kb data packet and obtain a reply back is faster than 300ms for the RTT to 169.253.162.2. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Mozambique Network Access Point (NAP).

ISP must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

ISP must have redundancy in the internet backbone between U.S. Embassy Maputo and American Cultural Center, 525 Av Mao Tse Tung.

Network Identification

ISP must provide a single static public IP addresses assignable to US Embassy network equipment.

Network Devices

The network devices shall comply with the following characteristics:

ISP termination device can be a media converter, bridge, switch, or router. The device must have a RJ-45 1000Base-T interface.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must either be rack mountable in a standard Commercial off-the-shelf (COTS) rack or ISP must provide a rack mountable shelf for the devices.

Multiple internet circuits for a single location may be delivered on a single carrier and device, but each circuit must terminate on individual physical interface.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.5%.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

4. SERVICE Internet circuit to Chancery for “LGF/ISC/DriveCam”

NAME:

Chancery “LGF/ISC/DriveCam”

DESCRIPTION:

Dedicated Internet Network (DIN) for LGF/ISC.

One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps

TYPE OF SERVICES:

Dedicated Internet Channel

US Embassy 193 Av Kenneth Kaunda

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side.

ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabits per second (Mbps), without distortion. Required Bandwidth connection is dedicated symmetrical 3 Mbps.

For Internet Services the ISP must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed.

ISP must provide report Round Trip Time (RTT) and trace route report showing the total time in milliseconds (ms) to send a 56kb data packet and obtain a reply back is faster than 300ms for the RTT to 169.253.162.2. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Mozambique Network Access Point (NAP).

ISP must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Network Identification

Network Devices

ISP termination device can be a media converter, bridge, switch, or router. The device must have a RJ-45 1000Base-T interface.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must either be rack mountable in a standard Commercial off-the-shelf (COTS) rack or ISP must provide a rack mountable shelf for the devices.

Multiple internet circuits for a single location may be delivered on a single carrier and device, but each circuit must terminate on individual physical interface.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.5%.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

5. SERVICE Internet circuit to Warehouse for “LGF/ISC/DriveCam”

NAME:

Warehouse “DriveCam”

DESCRIPTION:

Dedicated Internet Network (DIN) for “DriveCam” unit at the US Embassy warehouse. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps

TYPE OF SERVICES:

Dedicated Internet Channel

U.S. Embassy Warehouse 1042 Av da Forcas Populares

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side.

ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabits per second (Mbps), without distortion. Required Bandwidth connection is dedicated symmetrical 3 Mbps.

For Internet Services the ISP must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed.

ISP must provide report Round Trip Time (RTT) and trace route report showing the total time in milliseconds (ms) to send a 56kb data packet and obtain a reply back is faster than 300ms for the RTT to 169.253.162.2. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Mozambique Network Access Point (NAP).

ISP must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Network Identification

Network Devices

ISP termination device can be a media converter, bridge, switch, or router. The device must have a RJ-45 1000Base-T interface.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must either be rack mountable in a standard Commercial off-the-shelf (COTS) rack or ISP must provide a rack mountable shelf for the devices.

Multiple internet circuits for a single location may be delivered on a single carrier and device, but each circuit must terminate on individual physical interface.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.5%.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

6. SERVICE: Internet circuit to JAT for “DriveCam”

NAME:

JAT “DriveCam”

DESCRIPTION:

Dedicated Internet Network (DIN) for the JAT “DriveCam”. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 3 Mbps.

TYPE OF SERVICES:

Dedicated Internet Channel

Complexo JAT, Rua 1231 at 41 Bairro/Central

The provided Internet Service and data point-to-point connections must comply with the following requirements:

Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side.

ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabits per second (Mbps), without distortion. Required Bandwidth connection is dedicated symmetrical 3 Mbps.

For Internet Services the ISP must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed.

ISP must provide report Round Trip Time (RTT) and trace route report showing the total time in milliseconds (ms) to send a 56kb data packet and obtain a reply back is faster than 300ms for the RTT to 169.253.162.2. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Mozambique Network Access Point (NAP).

ISP must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Network Identification

Network Devices

ISP termination device can be a media converter, bridge, switch, or router. The device must have a RJ-45 1000Base-T interface.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz)

Devices must either be rack mountable in a standard Commercial off-the-shelf (COTS) rack or ISP must provide a rack mountable shelf for the devices.

Multiple internet circuits for a single location may be delivered on a single carrier and device, but each circuit must terminate on individual physical interface.

Service Support and Contingencies

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability must be at minimum 99.5%.

The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

7. SERVICE: Internet circuit to FCS Office JAT -3dr Floor

NAME:

Foreigh Comercial Services-FCS JAT-3dr Floor”

DESCRIPTION:

Dedicated Internet Network (DIN) for the JAT “DriveCam”. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at a minimum of 10 Mbps.

TYPE OF SERVICES:

Dedicated Internet Channel

Complexo JAT, 3dr Floor Rua 1231 at 41 Bairro/Central

The provided Internet Service and data point-to-point connections must comply with the following requirements:

ISP shall provide dedicated leased channel high-speed access to the internet; data transport media shall be fiber optic or high speed microwave. Twenty-four (24) hours uplink. Post ISP connection shall be “always on” and shall not require the installation of any custom software on the client side.

ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabytes per second (Mbps), without distortion. Required Bandwidth connection is defined in each service description, For Internet Services the ISP shall guarantee full contracted bandwidth availability 24 hours a day, seven days a week and 365 days per year (24x7x365) from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection ratio shall be one to one (1:1).

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream and a transmission from an end user towards a remote server is referred to as upstream; Post ISP contention ratio (downstream /upstream) shall be 1:1/1:1.

ISP shall provide excellent Quality of Services (QOS) for the connection, that represents the level of consistent download capacity provided, shall be the higher QOS percentage possible, but at a minimum greater than 99.5% or the highest possible quality of service connection reaching 100%.

ISP Round Trip Time (RTT) reports the total time in milliseconds (ms) the time to send a small data packet and obtain a reply back; shall be 250ms or less (or best available RT timing based on timing provided by undersea fiber cable network providers.). Also, RTT shall be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through Mozambican Network Access Point (NAP).

ISP shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols and all Transmission Control Protocol (TCP) protocol. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, traffic shapers, firewalls, intrusion detection systems, restrictions or proxies, they shall be identified and removed prior to lease line circuit installation.

ISP shall have redundancy in the Internet Backbone between Mozambique and the USA. For instance if NAP of the host country’s backbone fails, NAP Americas, NAP Sprint or any other alternate backbone paths shall be available.

ISP shall provide detailed network topology map that shows all possible paths ISP may use for the internet traffic between ISP hub Maputo and the ISP hub in the United States of America (USA).

ISP shall provide fault-tolerant fiber optic cable connectivity to the very end, located at the Complexo JAT, 3rd Floor, Rua 1231 at 41 Baurro/Central. If fiber optic connectivity is not possible, weather proof Category 6 Ethernet (CAT6E) shall be used.

Network Identification

ISP shall provide a minimum block of one (one) static IP address on a single subnet for Internet services.

ISP shall provide IP address used to identify the single subnet address in Classless inter-domain routing address and ISP Gateway IP address (virtual IP addresses).

Network Devices

Services provided by the ISP must be delivered with RJ-45 interface connectors with a 10/100baseT interface.

ISP must provide all data media converters or transmission devices in all cases.

Power standard sources must be dual voltage (110v/60hz and 220v/50hz).

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack, or ISP must provide a rack mountable shelf for the devices.

One separate or individual physical interface connector is required per service.

One separate or individual physical interface connector with a 100/1000baseT interface required per CLIN.

A managed router such as a CISCO 1921 or equivalent is required.

A managed 48 port, GBE switch such as CISCO 2960-S is required.

DHCP and DNS services must be provided for all devices connected to the switch.

Provider will manage the router and switch.

Service Support and Contingencies

The awarded ISP shall warrant 100% service support 24 hours per day, 7 days a week and 365 days per year (24x7x365).

The vendor shall warrant service support on site if necessary 24x7x365, services shall be coordinated directly with the Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Service Center (ISC).

Expected service availability and reliability shall be a minimum 99.5% up time.

The contractor shall install a redundant cable or fiber optic or microwave transmission infrastructure known as a “backup line” with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy.

The awarded ISP shall have direct connection capability with major United States of America (USA) telecommunication providers (ISPs) at internet tier 1 level, having alternative line channels or backups in case of main internet path malfunction.

The awarded ISP shall provide on-line web access to data traffic analysis graphs capabilities. Graphs shall be updated on a daily basis. Graphs shall retain traffic history behavior for at least one year.

The warded ISP shall provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process or for trouble shooting purposes.

II. General:

The Department of State has a requirement for one full period, full duplex, clear channels, digital circuits and Internet leased lines capable of supporting synchronous traffic. For clear channel circuits, they shall be completely transparent, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals.

The Department of State reserves the right to increase or decrease this digital circuit bandwidth requirement from no less than 4096 kbps and up to 30Mbps within 45 days written notice to the contractor. The desired intervals for circuit bandwidth are as follows 4Mb, 6Mb, 9Mb, 10Mb, 12Mb, 15Mb, 20Mb, 25Mb and 30Mb. The contractor is to provide fractional T-1/E-1 fixed cost pricing for tis increase or decrease of digital service. The availability of this circuit shall not be less than 99.5 percent per month over the period of the contract.

B.

This digital service shall be via whatever facilities are available to the Contractor. NOTE: Double satellite hops are not acceptable. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year. No on premise satellite ground station will be considered for this circuit.

These digital services shall be via Optic Fiber. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year.

C.

The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the Data Service Unit (DSU) configured with Data Communications Equipment (DCE) interface. If required, signal element timing shall be provided by the Contractor’s facility.

D.

The Contractor shall provide sufficient technical support to ensure uninterrupted end-to-end service between such terminal points as are covered in this contract. The

Contractor shall provide, properly adjust, and maintain the circuit for continuous Department of State use. The Contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract.

E.

The Department of State will file a request with the National Communications System (NCS) for the assignment of a restoration priority immediately upon acceptance and activation of this circuit.

F.

The circuit shall be completely transparent to the 1.544 mbps data, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals. All other characteristics will be in accordance with International Telegraph and Telephone Consultative Committee (CCITT) specifications.

G.

The Contractor shall supply a Data Service Unit(s) (DSUs) configured with a Data Communications Equipment (DCE) interface. Signal element timing shall be provided as follows: (1) timing to the American Embassy will be provided by the Contractor’s facility.

H.

The Contractor shall use the following for interface standards:

I.

Services. This is a firm fixed-price contract for the lease of one full period, full duplex, clear channels, digital circuits and internet leased lines capable of supporting synchronous traffic. For the clear channel circuits, they shall be completely transparent to 4,096 kbps data or different if specified on the service requirements, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment.

J.

Bit Error Rate Test (BERT) The bit error rate (BER) for the service shall not be greater than 1 in 10 to the 6 bits for 99.7% of the time, for all time.

K.

Acceptable Level of Performance. The Standard of Performance (SP) for this contract is 99.7% percent availability per month (100 percent less 0.3 percent each month for corrective and preventive maintenance).

L.

Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The U.S. destination point or the U.S. foreign post shall conduct the testing.

M.

Term of Contract: The required circuits shall be installed and delivered to the Destination Point on or before 60 Days after Contract Award. Upon successful installation and acceptance by the Government of the required circuit under Section C, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed.

N.

The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve month period of service (CLIN 1 through 8), excluding the exercise of any option.

O.

Option CLINs, e.g. 0005 through 012, if exercised, as reflected in Section 1, shall be for Twelve (12) months each, commencing at the expiration of the previous period of performance or a negotiated period.

P.

An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1.

Name of Contractor;

2.

Date of Invoice;

3.

Original Invoice Number (Consecutive numbers);

4.

Contract number;

5.

Task or Delivery Order number, as applicable;

6.

Government Specific Accounting and Appropriation Data (Funding Cite.)

(Example: 19X0113-2015-X75041-180100-5327-2332);

7.

Contract Line Item Number (CLIN) of item or service provided;

8.

Description of the item, or service actually provided;

9.

Period of performance of service or date item is provided;

10.

Block/Space reserved for COR acceptance signature and date;

11.

Signature, Name and Phone number of Company representative authorized to sign invoices;

12.

Remit to address

13. Name, phone number and Mailing address to whom any disputed invoices should be addressed;

14. Credits with explanation and period covered.

Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction.

Q.

The circuit described above is exempt, under Article 34 of the Vienna Convention on Diplomatic Relations, from the Special Access Surcharges or foreign taxes, including Value Added Taxes.

R.

Authorized Instruction to Contractor a.

No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b.

Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments. Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

S.

RESERVED

T.

Release of Information

1. The Contractor’s organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to:

3.

Limited Use of Data and Information. Performance of this contract may require the Contractor to access and use data and information proprietary to the Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed or obtained in performance of this contract, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the Government between the Contractor and the data owner provides for greater rights to the Contractor.

U.

Circuit Downtime and Credits

Credits shall be assessed against the Contractor in those instances where the circuit during any given month or year that fail to achieve and sustain the minimum acceptance standards stated above.

1. Definitions:

Circuit Availability Acceptance Level: Yearly Circuit Availability Acceptance Level is computed by 365 calendar days times 24 (hours per day) times 99.7% acceptance level equals 8,716.20 hours annum. (365 x 24 = 8760 x 99.7% = 8,733.72). Monthly Circuit Availability is computed by the calendar days per month times 24 (hours per day) times 99.7% acceptance level (example: 31 x 24 = 744 x 99.7% = 741.76).

Downtime: That period of time when the circuit becomes non-operational or unusable for communication or transfer of data or failures to meet the minimum acceptance standards. The maximum cumulative Annual downtime that shall be acceptable for corrective or preventative maintenance is 26.28 hours (8760 x .3%). The maximum cumulative Monthly downtime that shall be acceptable for corrective or preventative maintenance shall be .3% of the total available hours for the month (example: 31 x 24 = 744 x .3% = 2.23 hours).

Period of Downtime: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor’s Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the circuit is returned into Service by the Government.

Downtime Credits: Monetary value returned to the Government for failure to meet the Circuit availability requirements. Downtime Credits shall be assessed based on cumulative downtime time with the minimum assessment being one hour. Downtime credit shall be equal to the hourly or daily rate (as applicable) as identified in the schedule in Section B. There are two (2) situations when circuit Downtime Credits can be accumulated:

1) Below Availability Level,

2) Extended Downtime.

2.

Credit for Circuit Downtime by Situation

Below Availability Level: If the downtime accumulated for a circuit adds up to 26.28 (8760 x 0.3%) cumulative hours or more during any one contract year (365 calendar days) or depending on the number of hours for the month (example 744 x .3%) cumulative hours per month (example: 31 calendar day month) the Contractor shall grant a hourly credit to the Government…