QA 19MX5724Q0009.pdf

QUESTIONS AND ANSWERS

TO SOLICITATION NUMBER

19MX5724 Q 0009

RESIDENTIAL ALARM SYSTEM AND MONITORING SERVICES

Q & A RFQ 19MX5724Q0009

Residential Alarm system SBU - CONTRACTING AND ACQUISITIONS & monitoring services

Question 1

Q- What is the radio system currently installed?

A- Regular cellular network (which uses radio waves).

Question 2

Q- What kind of weapons should carry the reaction people?

A.-No weapons required

Question 3

Q-How many teams shall simultaneously reaction to different houses?

A.- In the past, we haven’t experienced the need of more than one reaction team, but there’s always the possibility to need a second team in case two different events are happening at the same time.

Question 4

Q- What kind of vehicle do you require for the support team to go to the residences?

A.-Not specified, but it should be in good condition and clearly marked with the company name.

Question 5

Q- How many teams do you require for simultaneous attention of the maintenance support?

A.-For maintenance support one team is enough, but we require response in 24hrs or less. In case of an emergency reaction, we request immediate response.

Question 6

Q-How many people will the support team be made up of?

A.-Two for emergencies, one technician available for regular alarm failures.

Question 7

Q- For the connectivity of the alarm systems, do you have a preference for any company for the data SIMs?

A.-No preferences but we recommend getting the best cellular network connection available to avoid communication failures.

Question 8

Q- Will the warehouse and office require the same average number of sensors (15 to 20) as mentioned in the survey?

A. The warehouse and office sensor requirement are below the average, around 5 to 10.

Question 9

Q-In the proposal it is indicated that there are 38 residences and in the RFQ that you shared with us it shows there are 33 residences, 1 warehouse and 1 office. Are the rest of the residences going to be considered or only 33?

A- There are currently 33 residences in the pool, since this number can change the document RFQ specified a minimum of 1 residence and a maximum of 38 residences.

For the base year of the contract is the following information:

2.5.2 Minimum/Maximum

The U.S. Government guarantees the following minimum and maximum orders under this contract during this first option year:

Furnishing, installation, maintenance and testing of new alarm systems (2.5.1-101); minimum of one (1);

maximum of thirty-eight (38).

Removal of existing system (2.5.1-103); minimum of one (1); maximum of thirty-eight (38).

Question 10

Q-What are the SLA's required for corrective maintenance?

A- The alarm systems should be always working and ready to use. The vendor should test every day the correct performance of the alarm systems remotely and advise if there is any problem. The corrective maintenance agreements of response times should be less than 24 hours.

Question 11

Q- According to the site visit, a radio system is not required, right?

A- Radio system is not required. The alarm must work with a regular cellular network.

Question 12

Q- All monitoring and patrol staff, including those on different shifts and backup personnel, be bilingual?

A- At least one bilingual technician for monitoring support, and one for the patrol.

Question 13

Q- To comply with response times in case of alarm activation, tags will be used for access to gated areas with controlled access

A- Consulate staff will help to gain access to every single residential area in regular situations. In case of emergency the guards at the entrances can give access to the alarm company patrol. No tags available for the alarm company in service.