RFQ 19MX5322Q0002 for Mission Wide Cellphone and Mobile Internet Services.pdf

RFQ 19MX53-22-Q-0002 for Mission-Wide Cellphone Services

TABLE OF CONTENTS

Section 1 - The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFQ Number 19MX53-22-Q-0002, Prices, Block 23

Continuation To SF-1449, RFQ Number 19MX53-22-Q-0002, Schedule of Supplies/Services, Block 20 Description/Specifications/Work Statement

Attachment 1 to Description/Specifications/Statement of Work, Government furnished Property

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 - Evaluation

Evaluation

Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Offeror Representations and Certifications

Offeror Representations and Certifications

Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 – THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19MX53-22-Q-0002

PRICES, BLOCK 23

1.1 SCOPE OF CONTRACT

1.1.1 GENERAL

The Contractor shall provide Cellphone and Mobile Internet Services to the Embassy of the United States of America in Mexico City and the U.S. Consulates in Mexico as requested and approved by the Contracting Officer. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), general and administrative costs, overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed.

1.2 TYPE OF CONTRACT

This is a single award indefinite-delivery, indefinite-quantity (IDIQ) type contract with firm-fixed rates.

(a) Orders will be placed by firm-fixed task orders.

(b) Individual orders shall be documented with a task order, see Attachment 2.

1.3 PERIOD OF PERFORMANCE

The contract will be for a one-year base period from the date of the contract award, with four one-year options to renew.

1.4 MINIMUM AND MAXIMUM AMOUNTS

During the Base Year of the Contract, and during any option year that might be exercised, the U.S. Government shall place orders totaling a minimum of $10.00 U.S. dollars. The amount of all orders shall not exceed $1,900,000.00 U.S. dollars. This reflects the contract maximum per each 12-month period of the contract.

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010

NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF

1.5 CURRENCY

1.5.1 OFFERS AND PAYMENT IN U.S. DOLLARS

U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to be paid in U.S. dollars should submit their offer in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States. Local companies are eligible to be paid in U.S. dollars provided that such company has a bank account in U.S.

dollars at a Local Bank.

1.5.2 OFFERS AND PAYMENT IN PESOS, MEXICAN CURRENCY

Any firm that is not a U.S. firm is a foreign firm. Any local or foreign firm that does not meet the definition of a U.S. firm shall submit its prices and receive payment in local currency unless the foreign or local firm has a U.S. dollar bank account in Mexico.

1.6 VALUE ADDED TAX

1.6.1 U.S. FIRMS

Value Added Tax (VAT) is not applicable to U.S. firms; therefore it shall not be included in U.S.

firms rates or Invoices.

1.6.2 LOCAL COMPANIES

Value Added Tax (VAT) for offers submitted by local companies, either in U.S. Dollars or in Pesos, Mexican currency, is not included in line-item rates. Instead, it will be priced as a separate amount in the contract and on the Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion.

1.7 PRICING

The fixed prices established below for the Base Year and Option Years for Cellphone and Mobile Internet services shall apply to individual task orders issued under the contract. The fixed prices shall include all direct and indirect costs, including labor, materials, overhead, general and administrative expenses, and profit necessary to provide the required Cellphone and Mobile Internet Services to the U.S. Embassy Mexico City and the U.S. Consulates in Mexico. Any costs not separately priced shall be considered to be included in the overhead and other indirect costs.

1.7.1 BASE YEAR PRICES

As per paragraph 1.5 above, Base Year Prices are in _______________ [Insert Currency].

Cellphone Services

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

C001 Cellphone services – Not Controlled plans with 5 GB per month

400 $ $ $

C002 Cellphone services – Not Controlled plans with 10 GB per month

500 $ $ $

C003 Cellphone services – Not Controlled plans with 20 GB per month

200 $ $ $

C004 Cellphone services – Cost Controlled plans with 5 GB cap per month

400 $ $ $

C005 Cellphone services – Cost Controlled plans with 10 GB cap per month

500 $ $ $

C006 Cellphone services – Cost Controlled plans with 20 GB cap per month

200 $ $ $

Sub-Total $

VAT (if applicable) $

Total for Base Year Cellphone Services $

Mobile Internet

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly Price

Total Annual Price

I001 Mobile Internet – Not controlled 30 GB Data per month

25 $ $ $

I002 Mobile Internet – Not controlled 50 GB Data per month

25 $ $ $

I003 Mobile Internet – Controlled 30 GB Data per month

25 $ $ $

I004 Mobile Internet – Controlled 50 GB Data per month

25 $ $ $

Sub-Total $

VAT (if applicable) $

Total for Base Year Mobile Internet $

Additional Services

CLIN Description of Services Estimated Quantity

Unit Price Total Price

A001 1 GB – Additional Data Package 500 $ $

A002 3 GB – Additional Data Package 500 $ $

A003 5 GB – Additional Data Package 500 $ $

A004 10 GB – Additional Data Package 500 $ $

A005 Replacement / Spare SIM Card 500 $ $

A006 ODCs (Not to Exceed $50,000.00)

NTE

$50,000.00 No Fee NTE $50,000.00

Sub-Total $

VAT (if applicable) $

Total for Base Year Additional Services $

Total for Base Year

Total for all Base Year Services (Cellphone Services + Internet Services + Additional Services) is:

TOTAL FOR BASE YEAR $_____________________[Insert Currency]

1.7.2 FIRST OPTION YEAR PRICES

As per paragraph 1.5 above, First Option Year Prices are in _______________ [Insert Currency].

Cellphone Services

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

C101 Cellphone services – Not Controlled plans with 5 GB per month

400 $ $ $

C102 Cellphone services – Not Controlled plans with 10 GB per month

500 $ $ $

C103 Cellphone services – Not Controlled plans with 20 GB per month

200 $ $ $

C104 Cellphone services – Cost Controlled plans with 5 GB cap per month

400 $ $ $

C105 Cellphone services – Cost Controlled plans with 10 GB cap per month

500 $ $ $

C106 Cellphone services – Cost Controlled plans with 20 GB cap per month

200 $ $ $

Sub-Total $

VAT (if applicable) $

Total for First Option Year Cellphone Services $

Mobile Internet

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly Price

Total Annual Price

I101 Mobile Internet – Not controlled 30 GB Data per month

25 $ $ $

I102 Mobile Internet – Not controlled 50 GB Data per month

25 $ $ $

I103 Mobile Internet – Controlled 30 GB Data per month

25 $ $ $

I104 Mobile Internet – Controlled 50 GB Data per month

25 $ $ $

Sub-Total $

Total for First Option Year Mobile Internet $

Estimated Quantity

Unit Price Total Price

A101 1 GB – Additional Data Package 500 $ $

A102 3 GB – Additional Data Package 500 $ $

A103 5 GB – Additional Data Package 500 $ $

A104 10 GB – Additional Data Package 500 $ $

A105 Replacement / Spare SIM Card 500 $ $

A106 ODCs (Not to Exceed $50,000.00)

NTE

$50,000.00 No Fee NTE $50,000.00

Sub-Total $

VAT (if applicable) $

Total for First Option Year Additional Services $

Total for First Option Year

Total for all First Option Year Services (Cellphone Services + Internet Services + Additional Services) is:

TOTAL FOR FIRST OPTION YEAR $_____________________[Insert Currency]

1.7.3 SECOND OPTION YEAR PRICES

Currency].

Cellphone Services

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

C201 Cellphone services – Not Controlled plans with 5 GB per month

400 $ $ $

C202 Cellphone services – Not Controlled plans with 10 GB per month

500 $ $ $

C203 Cellphone services – Not Controlled plans with 20 GB per month

200 $ $ $

C204 Cellphone services – Cost Controlled plans with 5 GB cap per month

400 $ $ $

C205 Cellphone services – Cost Controlled plans with 10 GB cap per month

500 $ $ $

C206 Cellphone services – Cost Controlled plans with 20 GB cap per month

200 $ $ $

Sub-Total $

VAT (if applicable) $

Total for Second Option Year Cellphone Services $

Mobile Internet

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly Price

Total Annual Price

I201 Mobile Internet – Not controlled 30 GB Data per month

25 $ $ $

I202 Mobile Internet – Not controlled 50 GB Data per month

25 $ $ $

I203 Mobile Internet – Controlled 30 GB Data per month

25 $ $ $

I204 Mobile Internet – Controlled 50 GB Data per month

25 $ $ $

Sub-Total $

Total for Second Option Year Mobile Internet $

Estimated Quantity

Unit Price Total Price

A201 1 GB – Additional Data Package 500 $ $

A202 3 GB – Additional Data Package 500 $ $

A203 5 GB – Additional Data Package 500 $ $

A204 10 GB – Additional Data Package 500 $ $

A205 Replacement / Spare SIM Card 500 $ $

A206 ODCs (Not to Exceed $50,000.00)

NTE

$50,000.00 No Fee NTE $50,000.00

Sub-Total $

VAT (if applicable) $

Total for Second Option Year Additional Services $

Total for Second Option Year

Total for all Second Option Year Services (Cellphone Services + Internet Services + Additional

TOTAL FOR SECOND OPTION YEAR $_____________________[Insert Currency]

1.7.4 THIRD OPTION YEAR PRICES

Currency].

Cellphone Services

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

C301 Cellphone services – Not Controlled plans with 5 GB per month

400 $ $ $

C302 Cellphone services – Not Controlled plans with 10 GB per month

500 $ $ $

C303 Cellphone services – Not Controlled plans with 20 GB per month

200 $ $ $

C304 Cellphone services – Cost Controlled plans with 5 GB cap per month

400 $ $ $

C305 Cellphone services – Cost Controlled plans with 10 GB cap per month

500 $ $ $

C306 Cellphone services – Cost Controlled plans with 20 GB cap per month

200 $ $ $

Sub-Total $

VAT (if applicable) $

Total for Third Option Year Cellphone Services $

Mobile Internet

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly Price

Total Annual Price

I301 Mobile Internet – Not controlled 30 GB Data per month

25 $ $ $

I302 Mobile Internet – Not controlled 50 GB Data per month

25 $ $ $

I303 Mobile Internet – Controlled 30 GB Data per month

25 $ $ $

I304 Mobile Internet – Controlled 50 GB Data per month

25 $ $ $

Sub-Total $

Total for Third Option Year Mobile Internet $

1.7.4.2.1 Additional Data Packages

Estimated Quantity

Unit Price Total Price

A301 1 GB – Additional Data Package 500 $ $

A302 3 GB – Additional Data Package 500 $ $

A303 5 GB – Additional Data Package 500 $ $

A304 10 GB – Additional Data Package 500 $ $

A305 Replacement / Spare SIM Card 500 $ $

A306 ODCs (Not to Exceed $50,000.00)

NTE

$50,000.00 No Fee NTE $50,000.00

Sub-Total $

VAT (if applicable) $

Total for Third Option Year Additional Services $

Total for Third Option Year

Total for all Third Option Year Services (Cellphone Services + Internet Services + Additional

TOTAL FOR THIRD OPTION YEAR $_____________________[Insert Currency]

1.7.5 FOURTH OPTION YEAR PRICES

Currency].

Cellphone Services

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly

Price

Total Annual Price

C401 Cellphone services – Not Controlled plans with 5 GB per month

400 $ $ $

C402 Cellphone services – Not Controlled plans with 10 GB per month

500 $ $ $

C403 Cellphone services – Not Controlled plans with 20 GB per month

200 $ $ $

C404 Cellphone services – Cost Controlled plans with 5 GB cap per month

400 $ $ $

C405 Cellphone services – Cost Controlled plans with 10 GB cap per month

500 $ $ $

C406 Cellphone services – Cost Controlled plans with 20 GB cap per month

200 $ $ $

Sub-Total $

VAT (if applicable) $

Total for Fourth Option Year Cellphone Services $

Mobile Internet

CLIN Description of Services Estimated Quantity

Monthly Firm Fixed

Price

Total Monthly Price

Total Annual Price

I401 Mobile Internet – Not controlled 30 GB Data per month

25 $ $ $

I402 Mobile Internet – Not controlled 50 GB Data per month

25 $ $ $

I403 Mobile Internet – Controlled 30 GB Data per month

25 $ $ $

I404 Mobile Internet – Controlled 50 GB Data per month

25 $ $ $

Sub-Total $

Total for Fourth Option Year Mobile Internet $

Estimated Quantity

Unit Price Total Price

A401 1 GB – Additional Data Package 500 $ $

A402 3 GB – Additional Data Package 500 $ $

A403 5 GB – Additional Data Package 500 $ $

A404 10 GB – Additional Data Package 500 $ $

A405 Replacement / Spare SIM Card 500 $ $

A406 ODCs (Not to Exceed $50,000.00)

NTE

$50,000.00 No Fee NTE $50,000.00

Sub-Total $

VAT (if applicable) $

Total for Fourth Year Additional Service $

Total for Fourth Option Year

Total for all Fourth Option Year Services (Cellphone Services + Internet Services + Additional

TOTAL FOR FOURTH OPTION YEAR $_____________________[Insert Currency]

1.8 GRAND TOTAL PRICE

GRAND TOTAL CONTRACT PRICE, INCLUDING ALL OPTION YEARS

Base Period Total Price $

First Option Year Total Price $

Second Option Year Total Price $

Third Option Year Total Price $

Fourth Option Year Total Price $

GRAND TOTAL

BASE YEAR PLUS ALL OPTION YEARS $

1.9 Other Direct Costs

Other Direct Costs (ODCs) are defined as any additional cost that is not included in the monthly service fee and cannot be rated in advance. These costs will be addressed and paid on a case-by-case basis. Funding to cover these additional services will be added beforehand as a separate line item in each task order. Other Direct Costs shall not exceed 50,000 USD per year.

CONTINUATION TO SF-1449

RFQ NUMBER 19MX53-22-Q-0002

INDEFINITE DELIVERY/INDEFINITE QUANTITY

CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1.10 DEFINITIONS AND ACRONYMS

Agency – U.S. Government activity at post, supported by the U.S. Embassy, Mexico City, Mexico, with the exception of those agencies not registered under the Embassy’s ICASS Agreement.

Business Day – Monday through Friday from 08:30 to 17:30, except holidays listed in Section 2, DOSAR 652.237-72, “Observance of Legal Holidays and Administrative Leave”.

CFDI – This stands for Comprobante Fiscal Digital por Internet. This is the official electronic invoice that all companies registered before Mexican fiscal authorities (SAT) must provide.

CLIN – Contract Line Item.

COR – Contracting Officer's Representative. See Section 2, DOSAR 652.242-70, Contracting Officer's Representative (COR).

DOS – Department of State.

Embassy – Refers to U.S. Embassy Mexico.

Government – U.S. Government, including all participating U.S. Government agencies, unless otherwise stated.

GTM – Government Technical Monitor.

IDIQ – Indefinite Delivery Indefinite Quantity.

NTE – Not to Exceed

NTP – Notice to Proceed. This is the formal authorization granted by the Contracting Officer when a fully approved task order is not yet available due to administrative/technical issues. All NTPs shall be followed by an approved Task Order within 3 days.

Ordering Officer – the Contracting Officer of the Embassy of the United States of America in Mexico.

Services – The services performed, workmanship, and equipment furnished or utilized in the performance of the services.

1.11 PERFORMANCE WORK STATEMENT

The Government of the United States of America in Mexico has a requirement for cellphone and mobile Internet services for U.S. Mission Mexico. The U.S. Embassy in Mexico City and U.S.

Consulates in Mexico are currently using approximately 2,500 lines for official purposes. The Contractor shall provide complete and reliable mobile telephone and Internet services for the U. S.

Embassy in Mexico City and the U.S. Consulates in Mexico, as requested and approved by the Contracting Officer. Services provided shall include, but will not be limited to:

Keeping current active lines and providing local telephone numbers for new and temporary lines, as requested.

Controlled and Non-Controlled services.

Unlimited incoming/outgoing calls within Mexico, U.S. and Canada for Cellphone Services.

Unlimited incoming/outgoing SMS Messages within Mexico, U.S. and Canada.

Wireless Data Services.

Wireless Application Protocol (WAP).

Voice Mail.

24-hour Customer Service.

Replacement / spare SIM Cards.

Detailed Billing of Calls and Internet usage.

International incoming/outgoing calls.

International Roaming.

The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Network problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution.

1.11.1 Cellphone Services

Cellphone Services are defined as rental of cellphone lines (without devices) on a monthly basis.

The Contractor shall guarantee provision of these services for the duration of the contract. This work shall not be subcontracted. The Contracting Officer through the COR may require the Contractor to provide new cellphone lines with 48 hours advance notice, following written confirmation.

Unrestricted Services

The Contractor shall provide unrestricted cellphone services as requested by the COR/GTM and as stated in the respective task order. Data usage for lines under these plans shall not be capped.

Data used after monthly data allowance is reached shall be charged on a bulk-rate basis in accordance with contractor’s existing rates at the moment of service (see 1.11.4, Other Direct Costs).

Controlled Services

The Contractor shall provide controlled cellphone services as requested by the COR/GTM and as stated in the respective task order. The Contractor shall block data usage of each individual active line under these plans once the monthly data allowance is reached. The COR will notify the Contractor to unblock and/or add data usage to each individual line as needed, and on a case-by-case basis.

The Contractor shall restrict the line from using services that incur additional costs from the plan, such as but not limited to: Receiving Collect Calls, Entertainment Services, Long distance calls to countries not covered under the plan, etc.

Change from Unrestricted to Controlled Cellphone Services

Lines must be able to be transferred from unrestricted plans to controlled ones, and vice versa, on a case-by-case bases at any moment during the period of performance of the contract, with the respective Task Order modification and the notification from the COR.

1.11.2 Mobile Internet Services

Mobile Internet Services are defined as rental of mobile Internet lines (without devices) on a monthly basis. The Contractor shall guarantee provision of these services for the duration of the contract. This work shall not be subcontracted. The Contracting Officer may require the Contractor to make any services to Standard Services with 48 hours advance notice, following written confirmation.

Unrestricted Services

The Contractor shall provide unrestricted mobile Internet services as requested by the COR/GTM and as stated in the respective task order. Data usage for lines under these plans shall not be capped. Data used after monthly data allowance is reached shall be charged on a bulk-rate basis in accordance with contractor’s existing rates at the moment of service (see 1.11.4, Other Direct Costs).

Controlled Services

The Contractor shall provide controlled mobile services as requested by the COR/GTM and as stated in the respective task order. The Contractor shall block data usage of each individual active line under these plans once the monthly data allowance is reached.

Change from Unrestricted to Controlled Mobile Internet Services

Lines must be able to be transferred from unrestricted plans to controlled ones, and vice versa, on a case-by-case bases at any moment during the period of performance of the contract, with the respective Task Order modification and the notification from the COR.

1.11.3 Additional Services

Additional Data Packages

Additional Data Packages are to be added to regular plans on demand after the monthly allowance is over. These packages shall only be activated per COR/GTM request as needed and shall not be recurrent charges. Additional data packages cost shall be added to the respective Task Order and to the monthly Invoice to be paid along with regular services. No additional packages can be activated without a fully approved Task Order or a proper Notice to Proceed issued by the Contracting Officer.

Replacement / Spare SIM Cards

The Contractor shall provide Replacement / Spare SIM Cards with 24-hour advance notice, following a fully approved Task Order. These SIM Cards shall be provided on an as needed basis and will be kept inactivated by the U.S. Government. These SIM Cards will be used for either Standard or Temporary Additional Services as the U.S. Government deems it appropriate.

1.11.4 Other Direct Costs (ODC)

As stated in paragraph 1.9, ODCs are defined as any additional cost that is not included in the monthly service fee and cannot be rated in advance. These costs shall include, without limitation, the following services:

a) International calls

b) Voice Roaming Services

c) Data Roaming Services

d) Additional Bulk Data

e) Multimedia Messages (MMS)

f) SMS to email messages

g) Voice Mail Recovery

h) Calls to 800 numbers in Mexico and in the U.S.

i) Smart Watch eSIM service

j) Call Forwarding service

k) Three-way calling service

l) Call waiting service

The Contractor shall submit a list of estimated costs for these services within its proposal, upon award, every calendar year, whenever a change increase/decrease is applied, and as requested by the COR/GTM from time to time.

International Calls

International calls form and to Mexico, U.S. and Canada shall be included in the monthly rental.

International calls from and to locations other than Mexico, U.S. and Canada shall be considered ODCs. Funding to cover International calls will be part of the ODCs line item that will be added to each task order as needed. International calls cost shall be added to the monthly Invoice to be paid along with regular services.

Voice and Data Roaming Services

1.11.4.2.1 Roaming Packages

These packages shall only be activated per COR/GTM request and shall not be recurrent charges.

Roaming packages are considered ODCs. Funding to cover roaming services will be part of the ODCs line item that will be added to each task order as needed. Roaming packages cost shall be added to the monthly Invoice to be paid along with regular services.

1.11.4.2.2 Bulk Roaming

Bulk Roaming shall only be available for unrestricted lines. Funding to cover bulk roaming will be part of the ODCs line item that will be added to each task order as needed. Bulk roaming cost shall be added to the monthly Invoice to be paid along with regular services, upon the applicable approval from the respective offices/agencies.

Additional Bulk Data

Additional bulk data shall only be available for unrestricted lines. Funding to cover bulk data will be part of the ODCs line item that will be added to each task order as needed. Bulk data cost shall be added to the monthly Invoice to be paid along with regular services, upon the applicable approval from the respective offices/agencies.

Multimedia Messaging Services (MMS)

Multimedia Messaging Services shall be available on as needed basis. The Contractor shall provide the option of turning on/off this service depending on the requirements of each user. The request to activate the service shall be submitted by the COR/GTM only when funding for this service has been allocated within the respective Task Order.

SMS to E-mail Messages

SMS to e-mail messages service shall be available on as needed basis. The Contractor shall provide the option of turning on/off this service depending on the requirements of each user. The request to activate the service shall be submitted by the COR/GTM only when funding for this service has been allocated within the respective Task Order.

Voice Mail and Voice Mail Recovery

The Contractor shall provide Voice Mail services in both English and Spanish Language. A Voice Mail Box shall be prepared for each number separately as per standard practice.

The service to recover voice mails shall be available on as needed basis. The Contractor shall provide the option of turning on/off this service depending on the requirements of each user. The request to activate the service shall be submitted by the COR/GTM only when funding for this service has been allocated within the respective Task Order.

Calls to 800 Numbers in Mexico

Calls to 01 800 numbers in Mexico shall be available on as needed basis. The Contractor shall provide the option of turning on/off this service depending on the requirements of each user. The request to activate the service shall be submitted by the COR/GTM only when funding for this service has been allocated within the respective Task Order.

Calls to 1 800 Numbers in the U.S.

Calls to International 1 800 numbers in the U.S. shall be available on as needed basis. The Contractor shall provide the option of turning on/off this service depending on the requirements of each user. The request to activate the service shall be submitted by the COR/GTM only when funding for this service has been allocated within the respective Task Order.

Smart Watch eSIM service

Smart Watch eSIM service shall be available on as needed basis. The Contractor shall provide the option of turning on/off this service depending on the requirements of each user. The request to activate the service shall be submitted by the COR/GTM only when funding for this service has been allocated within the respective Task Order.

1.11.4.10 Call Forwarding service

Call forwarding feature shall be available on all lines, subject to the same conditions within their plan, meaning that unrestricted plans shall be able to forward calls to any number available in their plan, with the corresponding toll charge; and plans that are cost controlled shall only call forward to numbers which do not generate additional charges.

1.11.4.11 Three-way calling service

Three-way calling feature shall be available on all lines, subject to the same conditions within their plan, meaning that unrestricted plans shall make and link calls to any number regardless of cost, and plans which are cost controlled shall only establish conference calls to numbers that do not incur additional charges.

1.11.4.11 Call waiting service

Call waiting feature shall be enabled on all lines, subject to the same conditions of their respective plan, meaning that unrestricted plans shall receive calls regardless of cost, and plans that are cost controlled shall only receive calls which do not incur extra charges.

1.11.5 Unlimited Services within Mexico, U.S. and Canada

The Contractor shall ensure reliable voice calls, SMS and mobile Internet access on a 24-hour basis with at least 90% local network coverage around Mexico, U.S. and Canada with special consideration to all urban areas and main traffic routes.

Carrier Network

The Contractor shall be the proprietary of the network infrastructure.

Third Party Carrier

The Contractor shall ensure service continuity of voice and data while near or crossing the borders of Mexico, the United States and Canada.

Voice and Data Services within Mexico

The Contractor shall ensure that the connection through its network is of the highest quality possible and that 4G LTE connection quality is available. Network problems shall be reported immediately to the Contracting Officer’s Representative (COR) with an estimated time of resolution. .

Voice and Data Services within United States and Canada.

The Contractor shall ensure access to voice and data services throughout other 4G LTE Networks in the United States and Canada. Network or service limitations shall be reported immediately to the Contracting Officer’s Representative (COR).

1.11.6 Numbering

Local Numbers

The Contractor shall provide local numbers for both Standard and Temporary Services unless stated otherwise by the COR/GTM.

Number Changes

For security purposes, the Contractor shall be able to change phone numbers on as needed basis upon COR/GTM request. No other people are authorized to request number changes.

Line Portability

The Contractor shall ensure that current active lines for both cellphone and mobile Internet services are kept active and phone numbers are not changed if migrated to a new contractor.

No Number Recycling

Recycling of lines is not authorized under this contract, unless expressly authorized by the COR.

1.11.7 Activation and Cancellation

Activation

The Government shall be able to request activation of services on as needed basis at any moment during the contract period of performance.

Upon request for activation the Contractor shall provide a fully functional SIM card, telephone number, and appropriate security codes (if applicable) to the COR/GTM within 24 hours after receiving the respective Task Order, Task Order modification or NTP.

Cancellation

Cancelation fees are hereby not accepted. Upon request by the COR and without costs to the United States Government, the Contractor shall cancel active lines at any time during the contract period of performance. The U. S. Government will not be held liable for payment of cancelled services.

U.S. Government Personnel authorized to request activation and cancellation.

The Contractor shall only activate or cancel lines per request of the designated COR/GTM.

Mandatory Terms

Mandatory terms are hereby not accepted. The United States Government will not execute contract plans for each individual active line. The United States Government must be able to cancel any line at any time with no penalty.

NOTE TO OFFERORS: Assuming the base year of the contract is from June 1, 2022 to May 31, 2023, and a new line activation is requested on October 1, 2022, the period of performance for that line will be from October 1, 2022, until the end of the base year of the contract, which would be May 31, 2023.

1.11.8 Wireless Application Protocol (WAP)

The Contractor shall provide Internet connection through their network to the Wireless Application Protocol (WAP) Internet sites.

1.11.9 Non-Official Lines

This Contract is valid only for official Government needs.

1.12 MANAGEMENT

1.12.1 24-Hour Customer Service

The Contractor shall provide a telephone number for technical support and for the purpose of activating roaming packages, activating additional data packages, reporting service issues, setting up voice mail, requesting changes to phone numbers, SIM card blocking due to lost, theft or otherwise, lost or stolen telephone reporting, and all other matters concerning the mobile telephone and Internet services on a 24/7/365 basis.

1.12.2 Contractor’s Project Manager

The Contractor shall designate a Project Manager who shall be the Contractor’s point of contact and delegated authority to lead the project. The incumbent shall be responsible for managing the Contractor’s workforce under this contract and shall be the Contractor's liaison with the U.S.

Embassy. The incumbent shall be available at all times during the performance period of these services to receive and implement orders or special instructions from the Contracting Officer or Contracting Officer's Representative and ensure a smooth and effective operation. In the event that the Project Manager is absent, the Contractor shall designate a substitute Project Manager and notify the COR immediately.

The Project Manager shall have sufficient English language skills to be able to communicate with members of the U.S. Government.

The Contractor’s Project Manager designated under this Contract is:

Project Manager:

Telephone Number(s):

E-mail:

1.12.3 Consulates Customer Service Representative

The Contractor shall designate a Customer Service Representative who will be supporting the U.S. Consulates that integrate to the Contract. The incumbents shall be responsible for the daily operations that require Contractor’s attention and will be working directly with the GTM designated at each Consulate.

Neither Customer Service Representative nor GTMs are authorized to make any changes to the services stated in this contract.

1.12.4 Changes to Key Personnel

No substitution

During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

Replacement of Key Personnel after First 90 Days

After the first 90 days, the Contractor may replace key personnel if the Contractor determines the change to be necessary. However, prior to making any replacement the contractor shall notify the COR of the proposed action immediately and shall provide the information required below.

COR Approval of Key Personnel Replacement

Whenever key personnel replacement is requested, the Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information.

If needed, the COR may request additional information if a determination of acceptability cannot be made based on the resume alone. If the COR determines that a proposed replacement is not acceptable, the COR will provide the contractor with the reason that led to this determination.

The Contractor will then be required to propose another replacement to the COR for consideration.

Contract Modification

The Government will modify the contract to reflect any changes in key personnel.

1.12.5 Offices in Mexico

The Contractor shall have fully equipped offices in Mexico City. Office at the cities where U.S.

Consulates in Mexico are located are advisable.

1.13 DETAILED BILLING

1.13.1 Cellphone Services

The Contractor shall provide a monthly breakdown of calls made by individual numbers. The breakdown shall clearly define the following minimum information:

Called Number

Location of incoming/outgoing call

Time and Date of the Call

Duration of the Call

Unit Price / Total Price

Extra charges

1.13.2 Internet Services

The Contractor shall provide a monthly breakdown of Internet services provided to each individual line. The breakdown shall clearly define the following minimum information:

Time and Date of Connection

Location of Connection

Duration of Connection

Type of connection

Unit Price / Total Price

Extra charges

1.13.3 Submission of Detailed Billing

Detailed billing shall be submitted along with the respective Invoice (see 1.14, Invoicing and Payment).

1.14 INVOICING AND PAYMENT

The Contractor shall submit monthly electronic invoices to the Finance Management Center with copy to the COR and/or GTM at the following address:

MexFMCInvoices@state.gov

Cc: COR/GTM

1.14.1 Invoicing of Lines Activated after the Start of the Billing Period.

All circuits activated after the initial period of performance and after the start of the billing period shall be invoiced on the same date as previously existing lines, regardless the day of service activation. Therefore, the first invoice of such services shall reflect the prorated amount for the proportional number of days of services upon activation and until the cutoff day that is being invoiced.

1.14.2 Invoice Requirements

To constitute a proper invoice, the invoice shall include all the items required by FAR 32.905, as well as the following minimum requirements:

a. Electronic Invoice;

b. Contractor’s name and complete legal address;

c. Contractor’s Tax ID and DUNS number

d. Date issued;

e. Issue Invoice as follows:

Embajada de los Estados Unidos de America

Paseo de la Reforma No. 305, Colonia Cuauhtémoc, Mexico, D. F., C.P. 06500;

RFC: EEU 930201 289;

f. Period of performance being charged;

g. Contract number/Task Order Number;

h. A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each line according to the pricing schedule

i. IVA broken down (if applicable);

i. Amounts shall be in numbers and spelled out;

j. Prompt payment discount, if any

If an invoice does not contain the above information, the United States Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

1.14.3 Invoice Revision

The COR/GTM will review each summary invoice and approve invoices for payment. If any Invoices contain additional not approved charges, the COR/GTM will furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

1.14.4 Payment

Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice.

The USG will only pay for services already incurred and already provided, no payments in advance are allowed.

1.15 PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and any other appointments required for the prosecution of work. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable host country laws. The Contractor shall provide evidence of possession or status of application for such permits, licenses, and appointments to the Contracting Officer with its proposal. Application, justification, fees, and certifications for any licenses required by the host government are entirely the responsibility of the Contractor.

1.16 GOVERNMENT FURNISHED PROPERTY

The Government intends to use Government Owned Equipment as listed in Attachment 1 - Government Furnished Property. The Contractor shall provide a fully functional SIM card, telephone number, and appropriate security codes (if applicable) for all existing Government devices. This list may be updated periodically.

1.17 DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

1.18 TECHNOLOGICAL REFRESHMENT

1.18.1 After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Products and Commercial Services, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

1.18.2 The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

1.18.3 Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

(a) The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

(b) The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

(c) The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

1.18.4 Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

1.19 SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

1.19.1 Issuance of Service Task Orders

All services under this contract shall be ordered on a Task Order Form OF 347 (see Attachment 2), issued and signed by the Contracting Officer, as the need arises. This includes any modifications to task orders if necessary. Each task order will clearly state the CLIN number, type of service, number of lines, period of performance, and monthly/annual allocated amounts.

Task Orders under this contract shall contain the following information:

a. Name of contractor

b. Contract number

c. Date of order

d. Period of Performance

e. CLIN number being ordered and Unit price

f. Total price

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within 7 days.

1.20 POST AWARD CONFERENCE

Within 10 calendar days after contract award, a post award conference will be scheduled with the awarded Contractor, the Contracting team and the COR. Further instructions will be provided by the Government at time of award.

1.21 REQUIRING ACTIVITIES AND PARTICIPATING AGENCIES

The contract covers all agencies and sub-agencies supported by the U.S. Embassy, Mexico City, Mexico, with the exception of those agencies not registered under the Embassy’s ICASS Agreement.

1.22 AUTHORIZATION AND APPROVAL

1.22.1 Officer Authorized to Sign and Approve

Only any warranted Contracting Officer assigned to the General Services Office at the U.S.

Embassy in Mexico is authorized to sign and approve task orders as well as to provide Notice to Proceed.

All authority to change or modify the basic IDIQ contract, including the exercising of any options, remains with the Contracting Officer assigned to the General Services Office at the U.S.

Embassy Mexico City.

1.22.2 Authorization to Give Instructions and Directions

No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

1.22.3 Delegation of Authority

The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments. Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

1.22.4 Contracting Officer Representative (COR)

652.242-70 Contracting Officer's Representative (COR) (AUG 1999)

a. The Contracting Officer may designate in writing one or more Government employees, by name or position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer’s Representative (COR). Such designation(s) shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer, and this authority is delegated in the designation.

b. COR for this contract is Jose Ignacio Medina, Telecommunications Specialist

(End of clause)

1.22.5 Government Technical Monitor (GTM)

The Contracting Officer may appoint an individual(s) to assist the Contracting Officer’s Representative (COR) in monitoring the contractor’s performance. This individual is called a Government Technical Monitor (GTM). A GTM may be designated to provide technical monitoring, advice, and assistance, to aid the COR in the monitoring and evaluation of the contractor’s performance.

1.23 OPTION PERIODS

This Contract includes four (4) one-year option periods. Therefore, the U.S. Government may extend this contract under FAR 52.217-9, “Option to Extend the Term of the Contract” and 52.217-8, “Option to Extend Services”.

These option periods are priced in paragraphs 1.7.2, First Option Year Prices; 1.7.3, Second Option Year Prices; 1.7.4, Third Option Year Prices, and 1.7.5, Fourth Option Year Prices, if exercised, each option period shall commence at the expiration of the previous period of performance and will continue for 12 months.

1.24 DELIVERABLES

The Contractor shall provide the following deliverables/submittals within the time frames identified below:

Reference/Description Due Date Addressee

Invoices for Standard Services On a Monthly Basis within Five (5) days after monthly cut-off date

FMC Electronic Invoices

COR/GTM

Invoices for Temporary Lines Within Three (3) Days of activation or as requested by COR/GTM

FMC Electronic Invoices

COR/GTM

Information of New Activated Services

Within 24 Hours of receipt of fully approved TO/NTP

COR

Confirmation of Activation of Existing Lines under This Contract Plans

Within fifteen (15) days of receipt of fully approved TO

COR

*Days represent calendar days

1.25 LIMITED USE OF DATA AND INFORMATION

Performance of this contract may require the Contractor to access and use data and information proprietary to the Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be averse to the interests of the Government or others. The Contractor and Contractor personnel shall maintain in confidence and shall not disclose, divulge or release data or information developed or obtained in performance of this contract to any third party, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the Government between the Contractor and the data owner provides for greater rights to the Contractor.

The Contractor shall take all reasonable steps to protect the information, data or images of the Government of the United States with the same degree of care the Contractor uses to protect its own confidential or proprietary information, data or images.

Notwithstanding any termination or expiration of the contract, the obligations of confidentiality set forth shall survive and continue to be binding upon the Recipient, its agents, its successors, and assigns in perpetuity.

1.26 SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

1.27 QUALITY CONTROL

1.27.1 Quality Assurance and Surveillance Plan (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work

Paragraph Performance Threshold

Services.

Provides all cellphone and mobile internet services as set forth in the scope work.