RFQ 19G7526Q0002.pdf

American Embassy Riga 19LG7526Q0002

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR15869274

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19LG7526Q0002

6. SOLICITATION ISSUE DATE

03/20/2026

7. FOR SOLICITATION

INFORMATION CALL

a. NAME

Christine Lyons

b. TELEPHONE NUMBER

Riga- ProcurementSection@state.

gov

8. OFFER DUE DATE/LOCAL TIME

04/09/2026, 14:00

9. ISSUED BY CODE

LG750 10. THIS ACQUISITION IS

AMERICAN EMBASSY RIGA

SAMNERA VELSA STREET 1; ATTN: GSO/PROCUREMENT

RIGA 1510

LATVIA

x UNRESTRICTED

_ SET ASIDE: % FOR

_ SMALL BUSINESS _ EMERGING

SMALL

_ HUBZONE SMALL BUSINESS SMALL BUSINESS _ 8(A)

_ SERVICE-DISABLED VETERAN OWNED

NAICS:

SIZE STD:

11. DELIVERY FOR FOB 12. DISCOUNT

TERMS

13a. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700) DESTINATION UNLESS BLOCK IS MARKED

x SEE SCHEDULE

13b. RATING

14. METHOD OF SOLICITATION

x RFQ _ IFB _ RFP

15. DELIVER TO: Code 16. Administered by:

AMERICAN EMBASSY RIGA

SAMNERA VELSA STREET 1;

ATTN: GSO/PROCUREMENT

RIGA 1510

LATVIA

AMERICAN EMBASSY RIGA

SAMNERA VELSA IELA 1

RIGA, 1510

LATVIA, RIGA.BILLING.OFFICE@STATE.GOV

117a. CONTRACTOR/OFFEROR

NOVENDOR

CODE 0 FACILITY CODE

TELEPHONE NO:

18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY RIGA

SAMNERA VELSA STREET 1, ATTN: B&F

RIGA 1510

LATVIA

17b CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS

BLOCK BELOW IS CHECKED _ SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

1.

Mobile telephone services to the Embassy of the United States of America in Riga, Latvia.

1 SET

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. ARE ATTACHED. ADDENDA _ ARE x_ ARE NOT ATTACHED.

_ 27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA _ ARE _ ARE NOT ATTACHED.

X_ 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 1

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

HEREIN.

_ 29. AWARD OF CONTRACT: REF. OFFER DATED . YOUR

OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or Print)

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV3/2005)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

11. SCHEDULE

(Include applicable Federal, State and local taxes)

ITEM NO.

(a)

SUPPLIES/SERVICES

(b)

QUANTITY

(c)

UNIT

(d)

UNIT PRICE

(e)

AMOUNT

(f)

1 Mobile telephone services to the Embassy of the United States of America in Riga, Latvia.

1.00 SET

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19LG7526Q0002, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19LG7526Q0002, Schedule of Supplies/Services, Block 20

Description/Specifications/Work Statement

• Attachment 1, CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) Questionnaire

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 4 - EVALUATION

• Evaluation

• Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Representations and Certifications

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19LG7526Q0002

PRICES, BLOCK 23

1. SCOPE OF CONTRACT

The Contractor shall provide mobile telephone and data services to Embassy of the United States of America in

Riga, Latvia. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and

52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard

Services that have been satisfactorily performed.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with four (4) option years to renew.

III. PRICING

A. Base Year of Service

Description

Estimated

Monthly

Qty

Estimated

Yearly

Qty

Unit of

Measure

Unit

Price

Total

Price per

Year

Regular Service Fees

1. Activation Fee (per line) n/a 150 line € €

2. All other Administrative Fees (per line/month)

150 1,800 line/month € €

3. Unlimited Calls from Latvia to any

EEA country (per line/month)

150 1,800 line/month € €

4. Unlimited Text messages from Latvia to any EEA country (per line/month)

150 1,800 line/month € €

5. Unlimited Calls from any EEA country to other EEA countries

(roaming, per line/month)

150 1,800 line/month € €

6. Unlimited Text messages from any

EEA country to other EEA countries

(roaming, per line/month)

150 1,800 line/month € €

7. Unlimited data plan for data usage in

Latvia. Data plan 10GB in EEA (per line /month, EU fair use policy).

150 1,800 line/month € €

Uncommon Fees

8. Data usage in the USA (roaming per

GB)

10 120 GB/month € €

9. Data usage in the EEA (roaming per

GB, above fair use)

5 60 GB/month € €

10. Data Usage in Other Countries

(roaming per GB)

5 60 GB/month € €

11. Calls to Satellite and

Global/International Networks (per minute)

1 12 minute/month

12. Calls to the United States (per

120 1440 minute/month

13. Calls to Other Countries (per minute) 120 1440 minute/month

14. Text Messages to the United States

(per message)

100 1200 minute/month € €

15. Text Messages to Other Countries

(per message)

100 1200 minute/month € €

16. Dedicated mobile Internet service 2 24 line/month € €

17. Static IP for dedicated mobile

Internet service

2 24 line/month € €

Base Year Summary Month/Year

18. Base Year of Service Total for services per month (CLIN 2-CLIN

17)

Base Year Total for Services Per Year

19. Base Year of Service Total for services per year

(CLIN 18 x 12 months+ CLIN 1)

If the price cannot be provided in accordance with our requirements for Uncommon Fees (CLIN 8 – CLIN 17), please submit your own price list for all required countries as an attachment to your offer.

During this contract period, the Government shall place orders totaling a minimum of Euro 2,000.00. This reflects the contract minimum for this period of performance. The total amount of all orders shall not exceed

EUR 50,000.00. This reflects the contract maximum for this period of performance.

B. First Option Year of Service

Monthly

Qty

Estimated

Yearly

Qty

Unit of

Measure

Unit

Price

Total

Price per

Year

Regular Service Fees

1a. Activation Fee (per line) n/a 15 line € €

2a. All other Administrative Fees (per line/month)

165 1,980 line/month € €

3a. Unlimited Calls from Latvia to any

EEA country (per line/month)

165 1,980 line/month € €

4a. Unlimited Text messages from Latvia to any EEA country (per line/month)

165 1,980 line/month € €

5a. Unlimited Calls from any EEA country to other EEA countries

(roaming, per line/month)

165 1,980 line/month € €

6a. Unlimited Text messages from any

EEA country to other EEA countries

(roaming, per line/month)

165 1,980 line/month € €

7a. Unlimited data plan for data usage in

Latvia. Data plan 10GB in EEA (per line

/month, EU fair use policy).

165 1,980 line/month € €

Uncommon Fees

8a. Data usage in the USA (roaming per

GB)

10 120 GB/month € €

9a. Data usage in the EEA (roaming per

GB, above fair use)

5 60 GB/month € €

10a. Data Usage in Other Countries

(roaming per GB)

5 60 GB/month € €

11a. Calls to Satellite and

Global/International Networks (per

12a. Calls to the United States (per

13a. Calls to Other Countries (per

14a. Text Messages to the United States

(per message)

100 1200 minute/month

15a. Text Messages to Other Countries

(per message)

100 1200 minute/month € €

16a. Dedicated mobile Internet service 2 24 line/month € €

17a. Static IP for dedicated mobile

Internet service

2 24 line/month € €

Base Year Summary Month/Year

18a. Base Year of Service Total for services per month (CLIN 2a-CLIN

17a)

Base Year Total for Services Per Year

19a. Base Year of Service Total for services per year

(CLIN 18a x 12 months+ CLIN 1a)

If the price cannot be provided in accordance with our requirements for Uncommon Fees (CLIN 8a – CLIN

17a), please submit your own price list for all required countries as an attachment to your offer.

During this contract period, the Government shall place orders totaling a minimum of Euro 2,000.00. This reflects the contract minimum for this period of performance. The total amount of all orders shall not exceed

C. Second Option Year of Service

Monthly

Qty

Estimated

Yearly

Qty

Unit of

Measure

Unit

Price

Total

Price per

Year

Regular Service Fees

1b. Activation Fee (per line) n/a 10 line € €

2b. All other Administrative Fees (per line/month)

175 2,100 line/month € €

3b. Unlimited Calls from Latvia to any

EEA country (per line/month)

175 2,100 line/month € €

4b. Unlimited Text messages from

Latvia to any EEA country (per line/month)

175 2,100 line/month € €

5b. Unlimited Calls from any EEA country to other EEA countries

(roaming, per line/month)

175 2,100 line/month € €

6b. Unlimited Text messages from any

EEA country to other EEA countries

(roaming, per line/month)

175 2,100 line/month € €

7b. Unlimited data plan for data usage in

Latvia. Data plan 10GB in EEA (per line

/month, EU fair use policy).

175 2,100 line/month € €

Uncommon Fees

8b. Data usage in the USA (roaming per

GB)

10 120 GB/month € €

9b. Data usage in the EEA (roaming per

GB, above fair use)

5 60 GB/month € €

10b. Data Usage in Other Countries

(roaming per GB)

5 60 GB/month € €

11b. Calls to Satellite and

Global/International Networks (per

12b. Calls to the United States (per

13b. Calls to Other Countries (per

14b. Text Messages to the United States

(per message)

100 1200 minute/month

15b. Text Messages to Other Countries

(per message)

100 1200 minute/month € €

16b. Dedicated mobile Internet service 2 24 line/month € €

17b. Static IP for dedicated mobile

Internet service

2 24 line/month € €

Base Year Summary Month/Year

18b. Base Year of Service Total for services per month (CLIN 2b-CLIN

17b)

Base Year Total for Services Per Year

19b. Base Year of Service Total for services per year

(CLIN 18b x 12 months+ CLIN 1b)

If the price cannot be provided in accordance with our requirements for Uncommon Fees (CLIN 8b – CLIN 17b), please submit your own price list for all required countries as an attachment to your offer.

During this contract period, the Government shall place orders totaling a minimum of Euro 2,000.00. This reflects the contract minimum for this period of performance. The total amount of all orders shall not exceed

D. Third Option Year of Service

Monthly

Qty

Estimated

Yearly

Qty

Unit of

Measure

Unit

Price

Total

Price per

Year

Regular Service Fees

1c. Activation Fee (per line) n/a 5 line € €

2c. All other Administrative Fees (per line/month)

180 2,160 line/month € €

3c. Unlimited Calls from Latvia to any

EEA country (per line/month)

180 2,160 line/month € €

4c. Unlimited Text messages from Latvia to any EEA country (per line/month)

180 2,160 line/month € €

5c. Unlimited Calls from any EEA country to other EEA countries

(roaming, per line/month)

180 2,160 line/month € €

6c. Unlimited Text messages from any

EEA country to other EEA countries

(roaming, per line/month)

180 2,160 line/month € €

7c. Unlimited data plan for data usage in

Latvia. Data plan 10GB in EEA (per line

/month, EU fair use policy).

180 2,160 line/month € €

Uncommon Fees

8c. Data usage in the USA (roaming per

GB)

10 120 GB/month € €

9c. Data usage in the EEA (roaming per

GB, above fair use)

5 60 GB/month € €

10c. Data Usage in Other Countries

(roaming per GB)

5 60 GB/month € €

11c. Calls to Satellite and

Global/International Networks (per

12c. Calls to the United States (per

13c. Calls to Other Countries (per

14c. Text Messages to the United States

(per message)

100 1200 minute/month

15c. Text Messages to Other Countries

(per message)

100 1200 minute/month € €

16c. Dedicated mobile Internet service 2 24 line/month € €

17c. Static IP for dedicated mobile

Internet service

2 24 line/month € €

Base Year Summary Month/Year

18c. Base Year of Service Total for services per month (CLIN 2c-CLIN

17c)

Base Year Total for Services Per Year

19c. Base Year of Service Total for services per year

(CLIN 18c x 12 months+ CLIN 1c)

If the price cannot be provided in accordance with our requirements for Uncommon Fees (CLIN 8c – CLIN 17c), please submit your own price list for all required countries as an attachment to your offer.

During this contract period, the Government shall place orders totaling a minimum of Euro 2,000.00. This reflects the contract minimum for this period of performance. The total amount of all orders shall not exceed

E. Fourth Option Year of Service

Monthly

Qty

Estimated

Yearly

Qty

Unit of

Measure

Unit

Price

Total

Price per

Year

Regular Service Fees

1d. Activation Fee (per line) n/a 5 line € €

2d. All other Administrative Fees (per line/month)

185 2,220 line/month € €

3d. Unlimited Calls from Latvia to any

EA country (per line/month)

185 2,220 line/month € €

4c. Unlimited Text messages from Latvia to any EEA country (per line/month)

185 2,220 line/month € €

5d. Unlimited Calls from any EEA country to other EEA countries

(roaming, per line/month)

185 2,220 line/month € €

6d. Unlimited Text messages from any

EEA country to other EEA countries

(roaming, per line/month)

185 2,220 line/month € €

7d. Unlimited data plan for data usage in

Latvia. Data plan 10GB in EEA (per line

/month, EU fair use policy).

185 2,220 line/month € €

Uncommon Fees

8d. Data usage in the USA (roaming per

GB)

10 120 GB/month € €

9d. Data usage in the EEA (roaming per

GB, above fair use)

5 60 GB/month € €

10d. Data Usage in Other Countries

(roaming per GB)

5 60 GB/month € €

11d. Calls to Satellite and

Global/International Networks (per

12d. Calls to the United States (per

13d. Calls to Other Countries (per

14d. Text Messages to the United States

(per message)

100 1200 minute/month

15d. Text Messages to Other Countries

(per message)

100 1200 minute/month € €

16d. Dedicated mobile Internet service 2 24 line/month € €

17d. Static IP for dedicated mobile

Internet service

2 24 line/month € €

Base Year Summary Month/Year

18d. Base Year of Service Total for services per month (CLIN 2d-CLIN

17d)

Base Year Total for Services Per Year

19d. Base Year of Service Total for services per year

(CLIN 18d x 12 months+ CLIN 1d)

If the price cannot be provided in accordance with our requirements for Uncommon Fees (CLIN 8d – CLIN

17d), please submit your own price list for all required countries as an attachment to your offer.

During this contract period, the Government shall place orders totaling a minimum of Euro 2,000.00. This reflects the contract minimum for this period of performance. The total amount of all orders shall not exceed

F. Value Added Tax. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

G. Grand Total

Base Year Total €

First Option Year Total €

Second Option Year Total €

Third Option Year Total €

Fourth Option Year Total €

GRAND TOTAL FOR BASE + ALL OPTION YEARS €

CONTINUATION TO SF-1449

RFQ NUMBER 19LG7526Q0002

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This requirement is for mobile telephone services. The U.S. Embassy uses approximately 150-185 lines for official purposes. The Contractor shall provide reliable, secure, and comprehensive cellphone subscription services to support the operational, administrative, and mission requirements of the U.S. Embassy in Riga, Latvia. These services are essential for Embassy staff mobility, secure communications, and effective mission execution both within Latvia and internationally.

1.1 SCOPE

The Contractor shall deliver mobile voice, SMS, and data services, including international roaming, for approximately 150-185 Embassy-issued lines as described in this PWS. Services shall support both physical

SIM and eSIM technologies and shall be available for use in Latvia, the United States, the European Economic

Area (EEA), and globally. The Contractor shall ensure all services meet the Government’s requirements for coverage, connectivity, account management, customer support, and regulatory compliance, as specified in this

PWS.

1.2 PERFORMANCE WORK REQUIREMENTS

• Maintain all subscribed lines with active voice, SMS, and data services, including unlimited calls and texts within Latvia and the EEA, and unlimited data in Latvia with a minimum of 10 GB in the EEA, in accordance with EU fair use policy.

• Provide international roaming with minimum data allowances as specified, ensuring reliable connectivity in the United States, the EEA, and other global locations.

• Assign a dedicated account manager, fluent in Latvian and English, as a single point of contact for all contract matters.

• Ensure compatibility with standard unlocked GSM/LTE/5G mobile devices, including iPhones, Android devices, and IoT devices.

• Support number portability for all lines, with an estimated 150 -185 numbers to be ported.

• Offer dedicated mobile internet services, such as data-only SIM cards, with flexible data plans and the option for a fixed (static) IP address.

• Ensure that no infrastructure or equipment manufactured by ZTE, Huawei, Xiaomi, or any affiliated entities is used, in compliance with NDAA Section 889.

• Enable the Government to add new cellular lines at any time during the contract period, with activation and service readiness for each new line achieved within twenty-four (24) hours of receiving a written request.

• Enable the Government to cancel or deactivate any cellular line at any time during the contract period, with deactivation and service termination for each cancelled line achieved within twenty-four (24) hours of receiving a written request.

1.3 PERFORMANCE STANDARDS

Performance Metric Standard / Acceptable Quality Level (AQL)

Service Availability ≥99% uptime per month

Roaming Data in EEA ≥10 GB per line/month at fixed price

Performance Metric Standard / Acceptable Quality Level (AQL)

Roaming Data in United States ≥1 GB per line/month at fixed price

Roaming Data in Other Countries ≥1 GB per line/month at fixed price

Billing/Reporting Timeliness 100% by 10th calendar day each month

Customer Support Response ≥98% within 1 business day

Regulatory Compliance 100% at all times

1.4 DELIVERABLES

• Secure access to an online account management platform with all required features, including up-to-date usage data, SIM/eSIM management, and downloadable reports accessible to authorized Government personnel.

• Reports on service usage, network incidents, and emergency response actions as requested by the

Government.

• Evidence of compliance with NDAA Section 889 and all regulatory requirements upon request.

• Written confirmation to the Government upon successful activation or cancellation of any line.

1.5 TRANSITION PLAN

• The Contractor shall ensure a seamless transition-in at contract start, including timely activation and porting of all required lines, and uninterrupted service for all users.

• The Contractor shall ensure a seamless transition-out at contract completion or termination, including timely deactivation or transfer of lines, return of Government data, and continued service until the final day of the period of performance.

• The Contractor shall coordinate all transition activities with the designated Government point of contact to prevent service disruptions.

1.6 NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

2. MINIMUM TECHNICAL REQUIREMENTS

2.1 NETWORK COVERAGE

The service provider shall offer continuous cellular network coverage throughout the entire territory of Latvia and provide international roaming coverage globally, including the United States and the European Economic

Area (EEA). The service provider’s network shall support 5G service wherever available, in addition to

4G/LTE and legacy technologies.

2.2 SIM AND ESIM SUPPORT

The service provider shall support both physical SIM cards and eSIM activation for all lines, with the ability to provision, activate, and deactivate either type upon Government request. The service provider shall ensure that blank SIM cards are available and provided upon request for new line provisioning.

2.3 VOICE AND DATA SERVICES

The service provider shall provide voice calling, SMS, and data services (minimum 4G/LTE) for all subscribed lines. Each line shall have a minimum monthly data allowance of 10 GB at full speed before throttling or overage charges apply.

2.4 WiFi CALLING

The service provider shall support WiFi calling functionalities for all lines and compatible devices.

2.5 INTERNATIONAL ROAMING

The service provider shall provide as extensive international roaming connectivity as possible, ensuring reliable roaming service globally. The Government places special interest on comprehensive roaming coverage within the United States and the European Economic Area (EEA). For roaming within the EEA, the service provider shall offer a minimum of 10 GB of data per line at a fixed price. For roaming within the United States, the service provider shall offer a minimum of 1 GB of data per line at a fixed price. For roaming in other countries, the service provider shall offer a minimum of 1 GB of data per line at a fixed price.

2.6 VOICEMAIL SERVICE

The service provider shall provide voicemail functionality for all lines.

The voicemail system shall support user interface and prompts in English, and shall allow users to record greetings, retrieve messages, and manage settings in English.

2.7 MONTHLY CALL LOGS AND BILLING

The service provider shall provide itemized monthly call logs and detailed billing statements for each line, including all voice, SMS, and data usage, as well as all charges and fees.

Billing and call logs shall be provided in electronic format (e.g., Excel or PDF) and delivered no later than the

10th calendar day of each month.

2.8 ON-LINE ACCOUNT MANAGEMENT PLATFORM

The service provider shall provide a secure, on-line account management platform accessible to authorized

Government personnel.

The platform shall, at a minimum, provide the following capabilities:

a. Management of SIM and eSIM card assignment to phone numbers, including activation, deactivation, and reassignment.

b. Up-to-date viewing of usage data (voice, SMS, data) for each line.

c. Downloading of call logs, billing statements, and usage reports.

d. Management of service features and options (e.g., enabling/disabling roaming, data plans, or international calling).

e. Secure login and data protection in accordance with industry best practices.

2.9 ACOUNT MANAGEMENT

The service provider shall assign a dedicated Account Manager as a single point of contact for all service, billing, and support issues as per Paragraph 4, Key Personnel. Project management services shall be provided in both Latvian and English.

2.10 CUSTOMER SUPPORT

The Contractor shall provide technical support in both English and Latvian for setting up voice mail, roaming questions, questions on the phone features, number changes, lost or stolen telephone reporting, manufacturer’s warranty information, and all other matters concerning the mobile telephone services, including live human reception after standard business hours, including weekends and holidays, for urgent service issues, and a direct support line for preferred clients, enabling expedited access to support personnel for critical or high-priority requests

2.11 DEVICE COMPATIBILITY

The service provider’s network shall be compatible with standard unlocked GSM/LTE/5G mobile devices, including but not limited to regular smartphones (such as iPhones and Android devices) and Internet of Things

(IoT) devices.

2.12 NUMBER PORTABILITY

The service provider shall support number portability for all lines, allowing the Government to retain existing phone numbers. The current estimated count of numbers to be ported is 150-185.

2.13 NETWORK RESILIENCE AND EMERGENCY PREPAREDNESS

The service provider shall ensure that its network infrastructure is robust and resilient, supporting reliable service continuity under normal and emergency conditions. The service provider shall maintain and implement appropriate measures for emergency preparedness and rapid service restoration in the event of disruptions, in accordance with industry best practices.

2.14 DEDICATED MOBILE INTERNET SERVICES

The service provider shall offer the option to provision dedicated mobile internet services, such as data-only

SIM cards, separately from regular voice and data subscription services. These dedicated mobile internet services shall include support for 4G/LTE and 5G connectivity, with flexible data plans and the ability to assign and manage these services independently of standard voice lines. The service provider shall also offer the option to provision a fixed (static) IP address for dedicated mobile internet services.

2.15 NDAA SECTION 889 COMPLIANCE

The Contractor shall provide mobile telephone and data services to the Embassy of the United States of

America in Riga, Latvia without the use of infrastructure or equipment manufactured by ZTE, Huawei, and

Xiaomi-branded products, or any affiliated entities. The exclusion of these manufacturers is required to ensure compliance with Section 889 of the National Defense Authorization Act (NDAA).

2.16 SCHEDULED / UNSCHEDULED / EMERGENCY REQUIREMENTS

The Contractor shall promptly notify the Government of any planned or unplanned service interruptions and shall restore services as quickly as possible in accordance with contract performance standards.

2.17 SURVIVABILITY AND RECOVERY

The Contractor shall have a working system of network survivability in case of emergencies and serious disasters when all networks may be jammed or when parts of the network are destroyed.

The Contractor shall have a recovery plan in place that shall deal with such occurrences.

3. INVOICING

(a) The Contractor shall submit monthly invoices to the COR at the address shown in paragraph d below. A proper invoice must include the following information:

• Contractor's name and bank account information for payments by wire transfers;

• Invoice Date;

• Contract Number;

• A summary showing a listing of each line with total monthly price in local currency for that line.

A detailed invoice for each agency has to be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule.

• A detailed list of all calls made for each line;

• Prompt payment discount, if any;

• Name, title, phone number, and address of person to contact in case of defective invoice.

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

(c) The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

(d) The Contractor will send all invoices to the following address:

riga.billing.office@state.gov

(e) Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice.

(f) The Government will provide annual proof of a direct exemption of Value Added Tax (VAT);

according to host country VAT laws.

4. KEY PERSONNEL

4.1 The Account Manager must be able to converse in English and Latvian. The Contractor shall assign to this contract the following key person:

POSITION/FUNCTION NAME CONTACT INFORMATION

Account Manager

4.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

4.3 After the first 90 days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action mailto:riga.billing.office@state.gov immediately. Prior to making the substitution, the Contractor will provide the information required below to the

Contracting Officer.

4.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The

Government will modify the contract to reflect any changes in key personnel.

5. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable laws in Latvia.

6. GOVERNMENT FURNISHED PROPERTY

6.1 The Government intends to use the Government Owned Equipment.

6.2 The Contractor shall provide a fully functional SIM card or e-SIM card, and appropriate security codes.

7. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

8. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions

–Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The

Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made as part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

9. SPECIAL SHORT-TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S. Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

10. DELIVERY ORDERS

The Contracting Officer will issue delivery orders to order phone and services to the Contractor for performance of work under this contract. If an order is given orally, it will be followed up by a written delivery order within

7 days.

11. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the

Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance

Objective

Performance Standard PWS

Paragraphs

AQL

(Acceptable

Quality

Level)

Surveillance method

Frequence

Service Availability ≥99% uptime per month for all lines

1-2 No more than 1% downtime per month

Service monitoring, user reports

Monthly

Roaming Data in

EEA

≥10 GB per line/month at fixed price

1-2 100% of lines meet or exceed data spec

Usage/billing reports

Monthly

Roaming Data in

United States

≥1 GB per line/month at fixed price

1-2 100% of lines meet or exceed data spec

Usage/billing reports

Monthly

Roaming Data in

Other Countries

≥1 GB per line/month at fixed price

1-2 100% of lines meet or exceed data spec

Usage/billing reports

Monthly

Billing/Reporting

Timelines

100% by 10th calendar day each month

2.7, 2.8, 3 100% on-time, complete, accurate

COR review, document audit

Monthly

Customer Support

Response

≥98% of requests responded to within 1 business day; live human reception after hours

1.3, 2.10 98% or higher

Test calls, user feedback

Quarterly

Regulatory

Compliance

100% compliance with

NDAA Section 889 and Latvian law

1-2 100% at all times

Document review, regulatory checks

Annually/As needed

Account Management Dedicated manager, Latvian & English, available throughout

POP

1.1., 1.4, 2.8, 2.9, 4

100% of issues responded to within

1business day

COR

communication log

Monthly

Number Portability 100% of port requests completed within 5 business days

1.2, 2.12 100% Porting records, COR review

As needed

Addition/Cancellation of Lines

Activation/cancellation within 24 hours of request

1.2, 1.4 100% COR review, service records

As needed

11.1 SURVEILLANCE METHODS.

(a) Direct Observation: The COR will observe service delivery, platform functionality, and device compatibility, and document all unsatisfactory performance cases.

(b) User Feedback: Collection and review of user complaints, trouble tickets, and satisfaction surveys.

(c) Document Review: Examination of call logs, billing statements, regulatory documents, and incident reports.

(d) Test Calls/Transactions: Placing test calls, activating/deactivating lines, and using platform features to verify compliance.

11.2 STANDARD

The performance standard requires that the Government receive no more than two (2) customer complaints per month or identify no more than two (2) performance deficiencies per month. The COR shall notify the

Contracting Officer of any complaints and performance issues so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions—

Commercial Items) when the standard is exceeded.

11.3 PROCEDURES

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact COR.

(b) The COR will complete appropriate documentation to record the complaint or performance deficiency.

(c) The COR shall maintain a surveillance log documenting all complaints, findings, deficiencies, and corrective actions.

(d) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(e) If the COR determines the complaint or performance deficiency is valid, the COR will inform the

Contractor and give the Contractor additional time to correct the defect, if additional time is available. The

COR shall determine how much time is reasonable.

(f) The COR shall, as a minimum, orally notify the Contractor of any valid complaints and performance deficiencies.

(g) If the Contractor disagrees with the complaint or performance deficiency after investigation of the site and challenges the validity of the complaint or performance deficiency, the Contractor will notify the COR.

The COR will review the matter to determine the validity of the complaint or performance deficiency.

(h) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(i) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

ATTACHMENT 1

CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) Questionnaire and/or State

Department Secure Software Development Attestation Form

ITEM NO. ITEM DESCRIPTION

VENDOR

RESPONSE

1.1 Enter the name of your company.

1.2 Enter the name of the primary Point-Of-Contact (POC) for your company that the Government may contact to discuss the vendor inputs on this questionnaire.

1.3 Enter the job title of the primary POC.

1.4 Enter the phone number of the primary POC in the following format: (555) 555-5555

1.5 Enter the e-mail address of the primary POC.

ITEM NO. ITEM DESCRIPTION

VENDOR

RESPONSE

NIST SP 800-53

Reference

2.1 Does your organization identify its key supply chain threats? (Note: if you do not have suppliers, answer "Yes") IR-8, SR-7

2.2 Does your organization map key suppliers to your supply chain threats? (Note: if you do not have suppliers, answer

"Yes")

IR-8, SR-7

2.3 Does your organization have written SCRM requirements in contracts with your key suppliers? (Note: if you do not have suppliers, answer "Yes")

SA-4

2.4 Does your organization verify that your suppliers meet SCRM requirements through contractual terms and conditions? (Note: if you do not have suppliers, answer "Yes")

SR-6

ITEM NO. ITEM DESCRIPTION

VENDOR

RESPONSE

NIST SP 800-53

Reference

3.1 Does your organization have policies for conducting background checks of your employees as permitted by the country in which your organization operates?

PE-2, PE-3

PS-3

3.2 Does your organization have procedures in place to prevent tampering of Information and Communications

Technology (ICT) equipment stored as supply chain inventory?

SR-9

AC-1

3.3 Do you provide literacy training on recognizing and reporting potential indicators of insider threat? AT-2(2)

SECTION 3 PHYSICAL AND PERSONNEL SECURITY

CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM) QUESTIONNAIRE

SECTION 1 - CONTACT INFORMATION

SECTION 2 VENDOR RISK MANAGEMENT PLAN

Instructions:

- This worksheet shall be completed by the vendor responsible for submitting the offer. References to "organization" refer to the offering entity. If the offering entity is a joint venture (JV), the response may come from either the JV or from the JV managing partner.

- Provide the requested inputs in the gray shaded lines of the template under column D, Vendor Response, for all Items Numbers for Sections 1-3. Offerors are advised that the Government may request documentation from the Offerors to validate the responses provided.

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (NOV 2023) IS

INCORPORATED BY REFERENCE. (SEE SF-1449, BLOCK 27A)

ADDENDUM TO CONTRACT CLAUSES

FAR AND DOSAR CLAUSES NOT PRESCRIBED IN PART 12

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. In addition, the full text of a clause may be accessed electronically at: Acquisition.gov this address is subject to change.

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the Department of State Acquisition website at e-CFR to see the links to the FAR. You may also use an Internet “search engine” (for example, Google, Yahoo or Excite) to obtain the latest location of the most current FAR.

THE FOLLOWING FEDERAL ACQUISITION REGULATIONS (FAR) CLAUSES ARE INCORPORATED

BY REFERENCE:

CLAUSE TITLE AND DATE

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS (NOV 2023)

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2018)

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE MAINTENANCE

(AUG 2020)

52.204-25 PROHIBITION ON CONTRACTING FOR CERTAIN

TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR

EQUIPMENT (NOV 2021)

52.204-27 PROHIBITION ON A BYTEDANCE COVERED APPLICATION (JUN 2023)

52.222-19 CHILD LABOR-COOPERATION WITH AUTHORITIES AND REMEDIES (JAN 2025)

52.225-14 INCONSISTENCY BETWEEN ENGLISH VERSION AND TRANSLATION OF CONTRACT

(FEB 2000)

52.228-4 WORKER’S COMPENSATION AND WAR-HAZARD INSURANCE OVERSEAS (APR

1984)

52.229-6 TAXES-FOREIGN FIXED-PRICE CONTRACTS (FEB 2013)

52.232-39 UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS (JUNE 2013)

52.244-6 SUBCONTRACTS FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(OCT 2025)

https://acquisition.gov/browse/index/far https://gov.ecfr.io/cgi-bin/text-idx?SID=d9a7851186785ba2b1896db79b1b6b29&mc=true&tpl=/ecfrbrowse/Title48/48tab_02.tpl

THE FOLLOWING FAR CLAUSES ARE PROVIDED IN FULL TEXT:

52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from date of award through base period or option periods if exercised.

(b) All delivery orders or tsk orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered “issued” when –

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either –

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of clause)

52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than EUR 2,000.00 the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor-

(1) Any order for a single item in excess of EUR 50,000.00;

(2) Any order for a combination of items in excess of EUR 100,000.00; or

(3) A series of orders from the same ordering office within 365 days that together call for quantities exceeding the limitation in subparagraph (1) or (2) above.

(c) If this is a requirements contract (i.e., includes the Requirement clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) above.

(d) Notwithstanding paragraphs (b) and (c) above, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within five (5) days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

52.216-22 INDEFINITE QUANTITY (OCT 1995)

(a) This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the

Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the “maximum.” The

Government shall order at least the quantity of supplies or services designated in the Schedule as the

“minimum.”

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the

Contractor’s and Government’s rights and obligations with respect to that order to the same extent as if the order were completed during the contract’s effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after the contract’s effective period.

52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the

Contractor within the performance period of the contract.

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within the performance period of the contract or within 30 days after funds for the option year become available, whichever is later.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.

52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

Funds are not presently available for performance under this contract beyond September 30 of the current calendar year. The Government's obligation for performance of this contract beyond that date is contingent upon the availability of appropriated funds from which payment for contract purposes can be made.

No legal liability on the part of the Government for any payment may arise for performance under this contract beyond September 30 of the current calendar year, until funds are made available to the Contracting Officer for performance and until the Contractor receives notice of availability, to be confirmed in writing by the

Contracting Officer.

52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS

As prescribed in 40.205(b), insert the following clause:

SECURITY PROHIBITIONS AND EXCLUSIONS (DEVIATION DATE)

(a) Definitions. As used in this clause—

American Security Drone Act-covered foreign entity means an entity included on a list that the Federal

Acquisition Security Council (FASC) develops and maintains and publishes in the System for Award

Management (SAM) at https://www.sam.gov (section 1822 of Pub. L. 118-31, 41 U.S.C. 3901 note prec.).

Backhaul means intermediate links between the core network, or backbone network, and the small subnetworks at the edge of the network (e.g., connecting cell phones/towers to the core telephone network). Backhaul can be wireless (e.g., microwave) or wired (e.g., fiber optic, coaxial cable, Ethernet).

Covered application means the social networking service TikTok or any successor application or service developed or provided by ByteDance Limited or an entity owned by ByteDance Limited.

Covered article, as defined in 41 U.S.C. 4713(k), means:

(1) Information technology, as defined in 40 U.S.C. 11101, including cloud computing services of all types;

(2) Telecommunications equipment or telecommunications service, as those terms are defined in section 3 of the Communications Act of 1934 (47 U.S.C. 153);

(3) The processing of information on a Federal or non-Federal information system, subject to the requirements of the Controlled Unclassified Information program (see 32 CFR part 2002); or

(4) Hardware, systems, devices, software, or services that include embedded or incidental information technology.

Covered foreign country means The People’s Republic of China.

Covered telecommunications equipment or services means—

(1) Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities);

(2) For the purpose of public safety, security of…