RFQ- 19KU2027Q0002 - MSG - Cooking Services.pdf

United States Embassy GSO/Procurement

Kuwait City Oct 28, 2026

To: Prospective Quoters

Subject: RFQ Number: 19KU2027Q0002- Providing Cooking Services at the Marine Security Guard Residence (MSGR) at the U.S. Embassy in Kuwait

Enclosed is a Request for Quotations (RFQ) for providing Cooking Services at the Marine Security Guard Residence (MSGR) at the U.S. Embassy in Kuwait. If you would like to submit a quotation, follow all solicitation instructions, and complete the required portions of the attached document.

A site visit has been scheduled for Novemmber 17, 2026, at 11:00 AM Kuwait local time. For more information, please refer to page 50. Interested contractors are strongly encouraged to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable.

The U.S. Government intends to award a contract/purchase order for one year with four one-year option to the responsible company submitting a technically acceptable offer at the lowest price. The Government intends to evaluate and award without discussion but reserves the right to conduct discussions in accordance with FAR 12.203 and 12.204 if determined to be in the Government’s best interest.

Note: Prospective offerors are strongly encouraged, though not required, to register in the System for Award Management (SAM) at https://www.sam.gov.

• Offerors with an active SAM registration need only provide their Unique Entity Identifier (UEI) number and are not required to complete the information FAR 52.204-90 since relevant information is found in their SAM registration.

• Offerors without an active SAM registration must complete FAR 52.204-90, Offeror Identification, in Section 5, Representations and Certifications. This information must be updated annually if option years are included in the solicitation or award.

Offerors are strongly encouraged to maintain an active SAM account https://www.sam.gov/

For a quotation to be considered, you must also complete and submit the following:

1. SF-1449 (12, 17a, 24, 30a, 30b and 30c)

2. Section 1, Pricing

3. Documents and/or information as required in Section 3 “Instructions to Offers” and/or in the solicitation

4. Section 5, Representations and Certifications

5. Proof of SAM Registration / Unique Entity ID, or if not SAM registered, complete FAR

52.204-90, Offeror Identification

Failure to follow these instructions will render the offer non-compliant and ineligible for further consideration

Direct any questions regarding this RFQ to Kuwait_Solicitation@state.gov no later than Novemmber 18, 2026, at 10:00 am Kuwait local time. No questions will be accepted beyond this date. Please enter the title of your email as “Questions for Cook services RFQ 19KU2027Q0002”.

Quotations are due by Novemmber 25, 2026, at 10:00 am Kuwait local time No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted.

Please enter the title of your email as “Quote – RFQ 19KU2027Q0002- MSG - Marine Cook Services”.

Sincerely, Jennifer Bowmar Contracting Officer mailto:Kuwait_Solicitation@state.gov https://ilmsariba.state.sbu/Buyer/Main/aw?awh=r&awssk=Wdq7&awrdt=1

TABLE OF CONTENTS

Section 1 - The Schedule

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19KU2027Q0002- MSG - Marine

Cook Services Prices, Block 23

• Continuation To SF-1449, RFQ Number 19KU2027Q0002- MSG - Marine

Cook Services Schedule of Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

• Attachment 2 - Government Furnished Property Section 2 - Contract Clauses

• Contract Clauses Section 3 - Solicitation Provisions

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not

Prescribed in Part 1 Section 4 - Evaluation Factors

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not

Prescribed in Part 12 Section 5 - Offeror Representations and Certifications

• Offeror Representations and Certifications https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_SECTION_1_-https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_SECTION_1_-https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_SCHEDULE_OF_SUPPLIES/SERVICES, https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_SCHEDULE_OF_SUPPLIES/SERVICES, https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_SCHEDULE_OF_SUPPLIES/SERVICES, https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_Description/Specifications/Performa https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_Description/Specifications/Performa https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_Government_Furnished_Property https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_ADDENDUM_TO_EVALUATION https://usdos.sharepoint.com/sites/kuwait/Internal/MGT/GSO/PROCUREMENT/Contracts/FY2027/FY27%20-%20MSG%20-%20%20Marine%20Cook%20Services/Solicitation/RFQ-%2019KU2027Q0002%20-%20MSG%20-%20Cooking%20Services.docx#_ADDENDUM_TO_EVALUATION

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30 1. REQUISITION NUMBER

19KU2027Q0002

PAGE 1 OF

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

Oct 28, 2026

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME Mohamad ELChami

b. TELEPHONE NUMBER (No collect calls)

+965-2259-1216

8. OFFER DUE DATE/ LOCAL TIME

Kuwait

Nov 25, 2026 @ 10:00 am

9.ISSUED BY CODE: 19KU20 10. THIS ACQUISITION

IS

UNRESTRICTED

OR SET ASIDE: ____ % FOR:

American Embassy Kuwait General Services Office Procurement Office. Procurement Office

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-

DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB

DESTINAT-

SECTION UNLESS BLOCK

IS

MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DEFENSE PRIORITIES AND

ALLOCATIONS SYSTEM -

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ Request for Quote IFB Invitation for Bid RFP Request for Proposal

15. DELIVER TO CODE 19KU20 16. ADMINISTERED BY CODE 19KU20

Kuwait_Solicitation@state.gov

AMERICAN EMBASSY, KUWAIT

GENERAL SERVICES OFFICE

MASJID AL AQSA STREET, BAYAN KUWAIT

17a. CONTRACTOR/

OFFERER

CODE FACILITY

CODE 18a. PAYMENT WILL BE MADE BY

Budget and Fiscal Office American Embassy Kuwait Email: KuwaitDBO@state.gov

CODE 19KU20

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

CLIN 1.2

Fixed price contract for cooking services at the Marine Security Guard Residence (MSGR).

Contract is for one year with 4 one-year options.

(Base year period of performance)

12 Month

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _1__

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON

ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED ____________.

YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR

CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED mailto:Kuwait_Solicitation@state.gov mailto:KuwaitDBO@state.gov

STANDARD FORM 1449 (REV. Jan 2011) BACK

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

CLIN 1.3 Cooking services at the Marine Security Guard Residence (MSGR). 1st option year 12 Month

CLIN 1.4 Cooking services at the Marine Security Guard Residence (MSGR). 2nd option year 12 Month

CLIN 1.5 Cooking services at the Marine Security Guard Residence (MSGR). 3rd option year 12 Month

CLIN 1.6 Cooking services at the Marine Security Guard Residence (MSGR). 4th option year 12 Month

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER

NUMBER

35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37.CHECK NUMBER

PARTIAL FINAL

COMPLETE PARTIAL FINAL

38. S/R ACCOUNT NO.

39. S/R

VOUCHER NO.

40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING

OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER - 19KU2027Q0002 – MSG MARINE COOK SERVICES

PRICES

1. PRICES AND PERIOD OF PERFORMANCE

The Contractor shall provide all labor, supervision, management, materials, equipment, and services necessary to perform cook and food services for the U.S. Embassy Kuwait Marine Security Guard (MSG) Detachment in accordance with the requirements of this contract.

The firm-fixed price shall include all direct and indirect costs necessary to perform the contract, including labor, supervision, materials, equipment, overhead, profit, and all required insurance.

The Government will pay the Contractor the applicable firm-fixed monthly price for services satisfactorily performed and accepted by the Government in accordance with the terms and conditions of this contract.

Food is purchased separately by MSG Mess Non-Commissioned Officer (NCO) (after approval of 30-day menu) and maybe accompanied by the Contractor if needed. Depending on storage capabilities and the availability of food items, the frequency that food is purchased may occur on a monthly, bi-weekly, weekly and/or daily basis.

After contract award and submission of acceptable insurance certificates, the Contracting Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in Notice to Proceed unless the Contractor agrees to an earlier date) on which performance shall start

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

1.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

CLIN 1.2 Base Year

A. Services. The firm’s fixed price for the base year of the contract is:

Price per Month in Kuwaiti Dinars Number of Months Price per Year in Kuwaiti Dinars

12 months

Total Price for base year

CLIN 1.3 First Option Year

A. Services. The firm’s fixed price for the 1st option year of the contract is:

Total Price for the 1st option year

CLIN 1.4 Second Option Year

A. Services. The firm’s fixed price for the 2nd option year of the contract is:

Total Price for 2nd option year

CLIN 1.5 Third Option Year

A. Services. The firm fixed price for the 3rd option year of the contract is:

Total Price for 3rd option year

CLIN 1.6 Fourth Option Year

A. Services. The firm fixed price for the 4th option year of the contract is:

Total Price for 4th option year

CLIN: 1.7 Grand Total of Base and All Option Years (Prices in Kuwaiti Dinars)

Base year

1st option year

2nd option year

3rd option year

4th option year

Grand total for base and all option years

CONTINUATION TO SF-1449

RFQ NUMBER 19KU2027Q0002- MSG - Marine Cook Services

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

The purpose of this fixed price contract is to obtain food services program for U.S. Government at the U.S.

Embassy, Kuwait for Marine Security Guards at the Marine Security Guard Residence (MSGR). The Contractor shall perform services in designated spaces. The contract will be for a one-year period from the date of the notice to proceed on award date, with four (4) one-year options.

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within seven (7) days after contract award.

The Contracting Officer’s Representative must approve these general instructions before issuance.

1.2 Duties and Responsibilities

1.2.1 NO areas listed in paragraph #3 require an escort. The COR shall notify the contractor with any General Instructions that shall emphasize security requirements so that accidental security violations do not occur.

1.2.2. Contractor shall schedule cooking and serving requirements to ensure that these are done in the order and time frame specified and they are to be performed on a daily basis, Sunday- Thursday.

Breakfast (from 7-9:30 am), Lunch (11:00 am to 1:30 pm) and Dinner (5:00-7:30 pm).

1.2.3. Contractor shall clean kitchen, all dishes and appliances after each meal and causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

1.2.4. Upon COR’s request, deliver the meals to an on-duty individual member of the Marine Detachment located at POST I inside the U.S. Embassy Kuwait

1.3 Types of Services

Shall include the following work:

1.3.1 Daily Cooking and Serving Requirements

Refer to ATTACHMENT 1

2.0 MANAGEMENT AND SUPERVISION

2.1 The Contractor shall designate a representative who shall be responsible for on-site supervision of the Contractor's workforce at all times. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S.

Government staff.

2.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post.

2.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

2.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the services provided under the contract.

3.0 LOCATIONS FOR FOOD SERVICES

Location: U.S. Embassy Kuwait. All services are to be delivered every day (Sunday through Thursday) of the year for 5 to 9 USG Marine security personnel by providing 3 meals a day, that could be served by meals or in bulk as per COR instructions for each Marine security personnel (2 breakfast options, 2 lunch options and 3 dinner options) at the MSGR and POST 1 located at US Embassy, Kuwait. In addition, the contractor will be required to prepare on Thursdays or last working day of the week, bulk meals (breakfast, lunch and dinner), in enough portions for 5 to 9 Marine security personnel, keep them in the fridge so the Marines can eat during weekends (Friday and Saturday).

Location Estimated service Breakfast Hours Lunch Hours Dinner Hours Escort

MSGR

(residence)

Between 5 – 7 personnel 07:00 – 09:30am 11:00am – 01:30pm 05:00pm –07:30pm No

Post 1 (office)

Between 1 – 2 personnel 07:00 – 09:30am 11:00am – 01:30pm 05:00pm –07:30pm No

4.0 PERSONNEL

Subcontracting Prohibited

Subcontracting is not permitted under this contract. The Contractor shall perform all services required under this contract using its own employees and shall not subcontract, assign, transfer, or otherwise delegate any portion of the required services to any third party.

All personnel performing services under this contract shall be direct employees of the Contractor. The Contractor shall remain fully responsible for the supervision, management, conduct, and performance of its employees.

Any exception to this requirement must receive prior written approval from the Contracting Officer. No subcontractor or third-party personnel may perform services under this contract without such approval.

4.1 General. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site.

The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

4.2 STANDARD OF CONDUCT.

Uniform/Appropriate Attire and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms/appropriate attire when on duty. All employees shall wear attire approved by the Contracting Officer's Representative (COR).

4.2.1 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.2 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.3 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

4.2.4 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

• Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

• Unauthorized use of Government property, theft, vandalism, or immoral conduct;

• Unethical or improper use of official authority or credentials; security violations; or,

• Organizing or participating in gambling in any form.

4.2.5 Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

4.3. NOTICE TO THE GOVERNMENT OF LABOR DISPUTES

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

4.4. PERSONNEL SECURITY

4.4.1 Three (3) days after award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take 3 – 5 weeks to perform.

• Full Name

• Place and Date of Birth

• Copy of Passport

• Copy of Civil ID

The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall always display identity card(s) on the uniform/attire while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. Although there is no uniform requirement, the Contractor shall ensure all employees arrive to work in clean and appropriate clothing. Clothing should help inspire a sense of pride, authority, and comradery among employees. The food service clothing shall be commensurate with a high-quality operation and communicate a positive first impression for guests. In addition to appearance the clothing shall take into consideration employee safety (non-slick shoes to prevent slipping, long sleeve chef coat to avoid burns, aprons, etc.)

4.5 EMPLOYEE SAFETY REQUIREMENTS

Contractor shall ensure that employees are supplied with and use proper safety personal protective equipment (PPE) such as aprons and potholders.

Contractor employees will follow signed safety work procedures, which protect the Contractor employees and DOS personnel in proximity to work site.

4.5 KEY PERSONNEL

4.5.1 POSITION AND FUNCTION

The key personnel specified in this contract are essential to work performance. The only position considered in this contract is MSG Detachment Cook.

4.5.2 MINIMUM QUALIFICATIONS

MSG Detachment Cook

The MSG Detachment Cook is the culinary lead of the program and is responsible for the development of menus, food storage, and cleanliness of the MSGR kitchen and dining areas. The MSG Cook shall have a minimum of 3 years’ experience managing food services operations demonstrating experience in premium level food and service execution with minimum level of good English language skills (speak, write, read) to be able to communicate with members of the U.S. Government staff. Language skills could be tested for verification by the COR.

Clearance Level: None

4.5.3 SUBSTITUTIONS

During the first 180 days of performance (after transition), the Contractor will make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor will notify the Contracting Officer within 5 calendar days after the occurrence of any of these events.

4.5.4 REPLACEMENTS

After the first 180 days of performance, the Contractor may substitute the key person if they determine that it is necessary. The Contractor will provide notice at least 45 days prior to diverting any of the specified individuals to other programs or contracts (or as soon as possible, if an individual must be replaced, for example, as a result of leaving the employ of the Contractor). The Contractor will notify the CO and shall submit comprehensive justification for the diversion or replacement request (including proposed substitutions for key personnel) to permit evaluation by the Government of the impact on performance under this contract. The proposed substitute shall possess qualifications comparable to the original key person and meet the minimum standards set forth in the contract.

4.5.5 WRITTEN APPROVAL AND CONSENT

The Contractor shall not divert or otherwise replace any key personnel without the written consent of the CO. The Government will modify the contract to reflect any changes in key personnel.

5.0. MATERIALS AND EQUIPMENT

The MSGR is fully equipped, please refer to Attachment 2 for a list of the Government Furnished Property”. However, If the contractor wanted additional necessary equipment or cooking supplies to perform the work identified in this contract, the contractor may do so at his own expense, subject the proposed additional list is approved by the COR in advance.

6.0. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

6.1 The Contractor has the option to reject any or all Government furnished property or items (see Attachment 2 - GOVERNMENT FURNISHED PROPERTY). However, if rejected, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of Government furnished property that is damaged or destroyed due to Contractor negligence.

6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement and other work for Government property in its control.

The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

7. INSURANCE

7.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

7.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

1. Bodily Injury stated in U.S. Dollars:

• Per Occurrence $ 10000

• Cumulative $ 25000

2. Property Damage stated in U.S. Dollars:

• Per Occurrence $ 10000

• Cumulative $ 50000

7.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

7.4 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

any property of the Contractor, its officers, agents, servants, employees, or any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

7.5 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

7.6 Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

7.7 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

8.0. LAWS AND REGULATIONS

8.1 Without additional expenses to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

8.2 The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

9.0. TRANSITION PLAN

Within ten (10) days after contract award, the Contracting Officer may request that the Contractor develop a plan for preparing the Contractor to assume all responsibilities for cook services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

10. DELIVERABLES

The following items shall be delivered under this contract:

Description Quantity Delivery To Date

1.1 General Instructions 1 COR 7 days after award

1.2.3 Schedules 1 COR Weekly

4.4.1 List of Personnel 1 COR 3 days after award

Daily Headcount by Meal COR Available daily, due monthly along with running annual to-date totals

20-Day Menu Plan COR 1 week prior to start of new menu cycle

Menu Adjustments COR 1 week in advance of change

Menu Acceptability and Waste Report

1 COR Monthly

Menu Metrics 1 COR Monthly

Illness Reports COR Provide as part of the Program Management and QA Reviews

Food Storage Catalogue 1 COR Prior to start of Option Year, updated when new items are developed

Food Storage Catalogue proposed changes

COR Provide proposed change to COR for review and approval prior to formalization of change

Reporting Plan 1 COR Start of performance Food concession, food, and water inspection SOPs

1 COR Within first 30 days

Food Service Operation Uniform plan

1 COR Within first 30 days

Health, Safety and Environment Plan 1 COR Within first 30 days

11. QUALITY CONTROL MANAGEMENT, QUALITY ASSURANCE AND SURVEILLANCE

PLAN (QASP)

QUALITY CONTROL

The Contractor, prior to implementation, shall provide for DOS approval a Quality Control plan, that will include food service performance standards, metrics, and reporting required for quality control.

This plan shall define the contractor’s approach to Quality Assurance/Quality Control on the contract. It shall provide an overview of the contractor’s approach to the planning, organization, direction, and control of quality-related activities associated with the delivery and performance of products and services.

Contractor shall specifically provide oversight to all food inspection activities while working within the requirements set forth by food service standards and regulations, the DOSDOS Regional Medical Officer (RMO) and DOSDOS Contracting Officer’s Representative (COR) in completing the following duties:

• Food Handling Procedure

• Adherence to HACCP

• Menu Execution and Presentation

• MSGR kitchen inspections

• Food Storage inspections

11.1 FOOD INSPECTION RESOURCES

The Contractor shall provide resources to perform food procurement, food handler training, public and food facility inspections, vulnerability assessments and QA/QC monthly reports for the MSGR kitchen and dining areas. These requirements shall meet or exceed established FDA, USDA requirements. MSGR kitchens shall be inspected on a routine basis or as determined by the individual sanitation history and the potential risk associated with the number of personnel eating at a single site. The Contractor’s Food Service employees shall receive periodic refresher training and a medical records review of new employees. The Contractor’s food service employees shall be medically cleared prior to returning to work after receiving medical care.

11.2 STANDARD OPERATING PROCEDURES (SOP)

The Contractor will develop MSG kitchen usage food, and water inspection SOPs and, upon COR approval of the SOPs, apply the SOPs during periodic site inspections. The contractor shall provide monthly quality control reports and perform overall trending by facility and contractor to the DOSDOS COR. All phases of food service operations shall be evaluated against contractual requirements. Provide monthly reports on QA/QC, inspection findings and notification to DOS when follow-up action is needed, or a health hazard is identified during data analysis.

11.3 MEDICAL EVALUATION OF FOOD SERVICE EMPLOYEES

The Contractor’s Food Service personnel who seek medical treatment must be medically cleared prior to returning to work. In the event there is a communicable disease, appropriate health recommendations shall be elevated to DOS onsite supervisors and the facility manager.

11.4 REPORTING PLAN

Performance Data System

The Contractor will keep DOS informed of performance through deliverables, reports, and regular meetings with DOS representatives. The contractor shall capture and record resource changes against contract requirements to track schedules. Contractor shall also monitor resource allocation and performance data to determine whether sufficient resources are applied to required tasks, or whether reductions in work warrant corresponding reductions in staff. Analysis of labor, material, and equipment expenditures to work order and job code levels enables the COR and Program manager to track key data to verify that requirements are met to cost and schedule, and to identify and correct variances. The Contractor shall coordinate with the COR to enforce project controls at the site level. The Contractor’s systems should be flexible, scalable, and adaptable to each requirement offering DOS real-time performance data upon request with minimal risk of information exposure.

Business Systems

The Contractor’s business systems shall provide the support structure needed to input and track data for Quality Assurance/Quality Control (QA/QC) and performance management; personnel management;

contract management; and to share deliverables and reports upon request.

The Contractor shall enhance program consistency, transparency, and accountability by maintaining detailed, Government-recognized processes and procedures for all MSG Detachment Cook duties.

These systems shall interface and feed information into a program management information system to provide near real-time reporting of performance status through a secure web-based portal/dashboard.

This portal integrates programs, systems, and plans, and consolidates recruiting information, personnel management data, time and labor tracking, cost, and performance data by scheduled value. It shall provide a reporting mechanism to produce required deliverables, personnel manning information, and employee performance report status.

The Contractor shall collaborate with DOS and identify specific needs from requirements regarding the appropriate structuring and information needed for reporting. Contractor reports are directly related to an approved invoice system and human resource management system.

During performance, Contractor shall document work progress against the schedule. The Contractor shall measure performance against planned tasks weekly and monthly and develop a series of schedule performance metrics. The Contractor shall submit reports via electronic messaging to the COR, followed by hard copies as requested.

12 QUALITY CONTROL PLAN

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Paragraph Performance Threshold

Services.

Performs all required services set forth in the scope of work.

All

All required services are performed and no more than one (1) customer complaint is received per month.

(2) All required services are 90% adherence to ServSafe quality standards

12.1 SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

12.2 STANDARD. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

12.3 PROCEDURES

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

ATTACHMENT 1

Description/Specifications/Performance Work Statement

The Contractor will be responsible for being familiar with host nation laws and possess demonstrated ability for obtaining all licenses, permits and other official requirements allowing for the cooking of food items in the Marine Security Guard Residence (MSGR). When requested by the MSG Mess Non- Commissioned Officer (NCO), the Contractor may be required to accompany the Mess NCO on local food purchasing trips.

The Contractor shall provide all management, supervision, administrative support, labor, logistics, training, and transportation required to conduct food service operations.

The USG requires a variety of food services operations services including, but not limited to:

• Menu Planning and Coordination

• Food Sourcing and Provisioning

• Food Preparation and Service

• Food Service Staffing

• Quality Management

The Contractor shall follow all relevant applicable industry standards, codes, Government regulations, DOS guidance and written supplier’s recommendations in executing the services of this contract.

The Contractor will be responsible for being familiar with host nation laws and possess demonstrated ability for obtaining all licenses, permits and other official requirements allowing for the purchase, cooking, and transportation of food items into the Marine Security Guard Residence (MSGR).

Locations

The Contractor shall provide all Dining services for the Marine Security Guard Residence (MSGR) and POST 1 both located at:

American Embassy Masjid Al Aqsa Street Bayan, Kuwait Clientele consists of Marine Security Guards (MSGs) working on the Embassy compound.

Hours of Operation:

Hours of operation will follow the established hours for food service operations.

• Breakfast: 7:00-9:30

• Lunch: 11:00-13:30

• Dinner: 17:00-19:30

1. General Requirements

The Contractor shall implement a DOS-approved food services support program to standardize food operations, meet mission requirements, control costs and provide good service to the MSG Detachment. The Contractor’s food services approach will incorporate change management to support an evolving DOS approved business plan to meet situational changes.

Objectives

• Provide a proper skill mix, and experience of qualified personnel

• High-Quality Food Operations, with minimal disruptions during transitions

• Control Cost of Food Services

• Provide effective internal controls and management oversight in support of effective organizational processes

• Demonstrate an innovative approach to food operations

• High level of customer satisfaction

• When required, assist the MSG Mess NCO in identifying high-quality food for meal preparation

CODE, REGULATIONS, GUIDANCE AND STANDARDS

• FDA Food Code - www.fda.gov/foodcode

• USDA Grades and Standards - https://www.ams.usda.gov/grades-standards

• CODEX Alimentarius - http://www.fao.org/fao-who-codexalimentarius/standards/en/

Note: The above links are provided as a courtesy. The Government is not responsible for updating the links.

Licensing, Laws, and Regulations The Contractor will make certain that the proper host nation licensing and approvals are in place for employee(s) to be in full compliance with the laws and regulations.

2. Specific Requirements

a. Food Service Operations

i. Hours of Operation Hours of operation will follow the DOS established hours for food service operations.

Kitchen Services

Facility Breakfast Hours Lunch Hours Dinner Hours MSGR 07:00am– 09:30am 11:00am – 01:30pm 05:00pm– 07:30pm http://www.fda.gov/foodcode https://www.ams.usda.gov/grades-standards http://www.fao.org/fao-who-codexalimentarius/standards/en/

ii. Quantities of Meals The MSG detachment at US Embassy Kuwait consists of five to nine (5 – 9) Marines, which would require the preparation of 15 to 27 meals per day. The required quantities could be served by individual meals or in bulk as per COR instructions for each Marine security personnel. In addition, the contractor will be required to prepare on Thursdays or last working day of the week, bulk meals (breakfast, lunch and dinner), in enough portions for 5 to 9 Marine security personnel, keep them in the fridge so the Marines can eat during weekends (Friday and Saturday).

iii. Menu

The MSGR patrons are a diverse group: Americans who have traveled extensively and been exposed to many cultures as well as those who prefer their own regional cuisines in the U.S.; and individuals who have dietary restrictions for health, cultural or religious reasons.

Trying to please everyone all the time is labor intensive, expensive, and a near impossible task. But making the small steps will be appreciated.

The Contractor will develop a 20-day menu cycle, offering a variety of food selections for each meal and on a weekly basis, based upon acceptability ratings, availability of food items, and food preparation limitations, as well as cost of operations. The menu shall consist of a variety of quality prepared foods that meet business and industry standards, complying with the current and subsequent revisions of Dietary Guidelines for Americans (www.health.gov) offering menu alternatives that are low in total fat, saturated fat, cholesterol, sodium and sugar; no trans fats; lean meats; low-fat dairy products; a variety of vegetables, fruits and grain products; and vegetarian selections. The quality and appearance of the food shall be consistent with approved food service industry standards for comparable “business and industry” dining facilities.

The menu should incorporate local/regional cuisine, American and international dishes. There should be at least one healthy option with each meal. A wide selection of beverages, hot and cold and appropriate to the meal, should be available. Full use of leftovers can also extend the selection if items are stored and labeled in accordance with food safety standards.

Special meals (e.g. Mexican night, Italian supper, Asian stir-fry luncheon) are also possible introductions.

A suitable selection for any identified vegetarian diners shall be on the menu daily as well.

Special meals (e.g. Mexican night, Italian supper, Asian stir-fry luncheon) are also possible introductions.

A suitable selection for any identified vegetarian diners shall be on the menu daily as well.

1. Menu Planning The Contractor shall establish 20-day menus that reflect meals variety consistent with the varied cultural, religious, and health dietary requirements of the MSGs. Adjust menus accordingly for those months that have more than 20 weekdays.

Menu items shall be fresh, prepared onsite, healthy, modern and authentic to the maximum extent practicable.

Contractor shall utilize accepted cooking standards for food preparation and develop program specific standards to ensure consistency in preparation across the program.

Contractor shall develop standards or recipe cards for items determined to be customer favorites. Cooking standards and recipes shall be available to the COR and included as part of program quality assurance program.

2. Menu Adjustments The Contractor will submit adjustments to the menus to the COR one week in advance, in writing for approval.

iv. Concept of Operations Food is an important morale factor, as are the health priorities of a good diet. A successful food operation will be one that continuously pleases the diners; offers a wide variety of food choices;

accommodates different dietary needs and desires based upon personal choice, ethnic experience and religious restrictions; is environmentally sustainable, exceeds goals, generates useful metrics and provides excellent service in all areas.

Food is a “high risk” area. It can negatively affect health, adversely affect morale, be impacted by political and economic events, and be a source for fraud, waste and abuse. The planning and resourcing that will go into this effort cannot be changed quickly. Overseas, the options are severely limited, and resources are few. The contractor shall provide an approach that measures performance and capitalizes on success while planning to mitigate such risk factors.

In order to normalize food operations, the Contractor shall have an ultimate goal of achieving a system that is: efficient; reduces waste; provides sufficient variety allowing the diner to make choices based on nutrition and variety; and is a pleasant experience overall.

The Contractor shall make use of local supplies for common and available items, local, regional, and international dishes while utilizing international sources for main entrée items, as well as favorites (USA brand items). Planning for the menu should account for available provisions.

The Contractor will staff and supply meals in accordance with meal hours and meal service specified in Section 1.

v. Establishment of Facilities The Contractor shall establish food service operations located within the MSGR.

Offeror/Contractor shall coordinate with the COR on any additional equipment needs that are identified during the solicitation process.

Patrons may be expected to clean up after the meal by taking their dinnerware and trash to a designated site for turn-in and/or disposal. However, the Contractor is responsible for Cleanliness services at the MSGR. The designated site shall accommodate efforts to recycle plastics, glass, and paper apart from compostable food waste.

vi. Standards of Service The contractor shall maintain a standard of service equal to our better than quality commercial food service operations found on university campuses, finer hotels and resorts.

1. Preparation

Contractor shall utilize the appropriate industry preparation standards for the all food products and menu items.