Solicitation Document (RFQ 19H08026Q0019).pdf

Embassy of the United Stales of America

U.S. Embassy in Tegucigalpa Date: 12/04/2025

Dear Prospective Quoter:

Subject: Request for Quotations number RFQ 19H08026Q0019 - Audiovisual System Maintenance.

Enclosed is a Request for Quotations (RFQ) for the procurement of Audiovisual System Maintenance. If you would like to submit a quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 18 that follows this letter.

The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

Please consider the following schedule for the solicitation process:

• December 11, 2025, by 1 0:00am (Local time) Request access to Pre-Proposal and Site Visit to arrange entry to the U.S. Embassy to tgubids(a),state.gov. Prospective offerors should send the full names and ID numbers of each one of their representatives for maximum of two (2) individuals per offeror.

December 15, 2025, at 9:00am (Local time). Site visit at -New Embassy Compound in Tegucigalpa. Address will be provided upon access request confirmation.

• December 17, 2025, by End Of Day (Local time) Submit questions in English to tgubids(a),state.gov.

January 5, 2026, at 10:00am (Local time) Quotations due date. No quotations will be accepted after this time. Quotations must be in English and incomplete quotations will not be accepted. Your quotation must be submitted electronically to tgubids@state.gov.

Please name subject of your email "Quotation Enclosed -l 9H08026Q00 19."

In order for a quotation to be considered, you must also complete and submit the following:

1. Form SF-18 on Page I - Blocks I le & f, 13,14,15, & 16.

2. Section I, Pricing on page 2.

3. Additional information as required in Section 3 on Page 25 & 26.

4. Section 5 Representations and Certifications marking section 52.204-26 on page 34.

5. Proof of SAM Registration, UEI Number.

6. OBA Insurance

SBU - CONTRACTING AND ACQUISITIONS

TABLE OF CONTENTS

SF - 18

SECTION 1 - THE SCHEDULE

• Continuation To SF-18, RFQ Number 19H08026Q0019 Prices, Block 11e, & f

• Continuation To SF-18, RFQ Number 19H08026Q0019, Schedule of Supplies/Services, Block 11b Description/Specifications/Work Statement

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION FACTORS

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 1

PAGE OF PAGESREQUEST FOR QUOTATION

(THIS IS NOT AN ORDER)

THIS RFQ IS x IS NOT A SMALL BUSINESS SET-ASIDE 1 62

1. REQUEST NO.

19H08026Q0019

2. DATE ISSUED

12/02/2025

3. REQUISITION/PURCHASE REQUEST NO.

PR15692591

4. CERT. FOR NAT. DEF.

UNDER BDSA REG. 2

AND/OR DMS REG. 1

RATING

5a. ISSUED BY

AMERICAN EMBASSY TEGUCIGALPA

GSO, ACQUISITIONS UNIT, ATTN: GSO

TEGUCIGALPA

HONDURAS

6. DELIVER BY (Date) 02/28/2026

5b. FOR INFORMATION CALL (NO COLLECT CALLS)

TELEPHONE NUMBER

7. DELIVERY

FOB DESTINATION x OTHER (See Schedule)

9. DESTINATION

NAME

Clinton M Jerez

AREA CODE NUMBER

+504 93735715

8. TO:

a. NAME OF CONSIGNEE

AMERICAN EMBASSY TEGUCIGALPA

a. NAME b. COMPANY b. STREET ADDRESS

FINAL AVE. LOS PROCERES, ATTN: LOCAL EMBASSY

WAREHOUSE

c. STREET ADDRESS c. CITY

TEGUCIGALPA

d. CITY e. STATE f. ZIP CODE d. STATE e. ZIP CODE

10. PLEASE FURNISH QUOTATIONS TO THE

ISSUING OFFICE IN BLOCK 5a ON OR BEFORE CLOSE OF BUSINESS (Date)

01/05/2026

IMPORTANT: This is a request for information and quotations furnished are not offers. If you are unable to quote, please so indicate on this form and return it to the address in Block 5a. This request does not commit the Government to pay any costs incurred in the preparation of the submission of this quotation or to contract for supplies or service. Supplies are of domestic origin unless otherwise indicated by quoter. Any representations and/or certifications attached to this Request for Quotation must be completed by the quoter.

11. SCHEDULE (Include applicable Federal, State and local taxes)

ITEM NO.

(a)

SUPPLIES/ SERVICES

(b)

QUANTITY

(c)

UNIT

(d)

UNIT PRICE

(e)

AMOUNT

(f)

d. CALENDAR DAYS

12. DISCOUNT FOR PROMPT PAYMENT

a. 10 CALENDAR DAYS (%) b. 20 CALENDAR DAYS (%) c. 30 CALENDAR DAYS (%)

NUMBER PERCENTAGE

NOTE: Additional provisions and representations are are not attached.

13. NAME AND ADDRESS OF QUOTER

a. NAME OF QUOTER

14. SIGNATURE OF PERSON AUTHORIZED TO

SIGN QUOTATION

15. DATE OF QUOTATION

16. SIGNERb. STREET ADDRESS

b. TELEPHONE

c. COUNTY

a. NAME (Type or print)

AREA CODE

d. CITY e. STATE f. ZIP CODE c. TITLE (Type or print) NUMBER

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition not usable

STANDARD FORM 18 (REV. 6-95)

Prescribed by GSA-FAR (48 CFR) 53.215-1(a)

Audiovisual System Maintenance (See section 1 for details)

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-18

RFQ NUMBER 19H08026Q0019

PRICES, BLOCK 11e & f

I. PERFORMANCE WORK STATEMENT

The American Embassy in Tegucigalpa requires preventive maintenance services for the Audiovisual (AV) System (Intercom, Paging, & Displays). These services shall result in all systems being serviced under this agreement being in good operational condition when activated. If this work is to be performed on systems accessing the PCC/CAA areas of the building. Please see section 6.2.3 for security requirements.

1.1. Type of Contract

This is a firm fixed price contract payable entirely in USD. Prices for all Contract Line Item Numbers (CLIN) shall include proper disposal of toxic substances as per Item 8.4 where applicable. No additional sums will be payable for any escalation in the cost of materials, equipment or labor, or because of the contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required. The contract price will not be adjusted due to fluctuations in currency exchange rates.

1.2. Period of Performance

The contract will be for a period of one-year, with a maximum of four one-year optional periods of performance and will be expected to commence no later than February 28, 2026.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Paragraphs

Performance Threshold

Services.

Performs all audio-visual maintenance services set forth in the scope of work.

1 thru 13 All required services are performed and no more than one

(1) customer complaint is received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

2. STANDARD. The performance standard is that the Government receives no more than one

(1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions - Commercial Products and Commercial Services (NOV 2023), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

II. PRICING

The rates below include all costs associated with providing preventive maintenance services in accordance with the attached scope of work, and the manufacturer’s warranty including materials, labor, insurance (see FAR 52.228-4 and 52.228-5), overhead, profit and GST (if applicable).

2.1. Base Year. The Contractor shall provide the services shown below for the base period of the contract and continuing for a period of 12 months.

CLIN Description Quantity of Equipment

Type of services No. of service Unit price / service

Total per year

Routine Maintenance Inspections for Consular Audiovisual (AV) System Head-End

Scheduled 2 https://www.acquisition.gov/far/52.212-4

2.2. Option Year 1. The Contractor shall provide the services shown below for Option Year 1 of the contract and continuing for a period of 12 months.)

2.3. Option Year 2. The Contractor shall provide the services shown below for Option Year 2 of the contract and continuing for a period of 12 months.

2.4. Option Year 3. The Contractor shall provide the services shown below for Option Year 3 of the contract and continuing for a period of 12 months

Routine Maintenance Inspections for Consular Audiovisual (AV) System at Teller Windows

Scheduled 2

003 DBA Insurance Once 1

Total Base Year

CLIN Description Quantity of Equipment

Type of services No. of service Unit price / service

Total per year ($)

001 Routine Maintenance Inspections for Consular Audiovisual (AV) System Head-End

002 Routine Maintenance Inspections for Consular Audiovisual (AV) System at Teller Windows

003 DBA Insurance Once 1

Total Option Year 1

CLIN Description Quantity of Equipment

Type of services No. of service

Unit price / service

Total per year ($)

001 Routine Maintenance Inspections for Consular Audiovisual (AV) System Head-End

Scheduled

002 Routine Maintenance Inspections for Consular Audiovisual (AV) System at Teller Windows

Scheduled

003 DBA Insurance Once 1

Total Option Year 2

CLIN Description Quantity of Equipment

Type of services No. of service Unit price / service

Total per year

2.5. Option Year 4. The Contractor shall provide the services shown below for Option Year 4 of the contract and continuing for a period of 12 months

2.6. Total for all years: Base Year $

Option Year 1 $ Option Year 2 $ Option Year 3 $ Option Year 4 $

TOTAL $

001 Routine Maintenance Inspections for Consular Audiovisual (AV) System Head-End

Scheduled

002 Routine Maintenance Inspections for Consular Audiovisual (AV) System at Teller Windows

Scheduled

003 DBA Insurance Once 1

Total Option Year 3

CLIN Description Quantity of Equipment

Type of services No. of service Unit price / service

Total per year

001 Routine Maintenance Inspections for Consular Audiovisual (AV) System Head-End

Scheduled

002 Routine Maintenance Inspections for Consular Audiovisual (AV) System at Teller Windows

Scheduled

003 On-Demand Service Call (Emergency repair visit)

As Needed

003 DBA Insurance Once 1

Total Option Year 4

2.7 Repair option. Repairs are NOT included under this agreement (see 6.1.3) and are to be done outside this contract. However, the Government desires current labor rates in the event that there is an issue discovered during the preventive maintenance of the specified equipment. Please provide your current labor rates in the Repair Option fields below. As stated in 6.1.3 any necessary repairs or parts will be submitted for approval and then billed against a separate PO. The Contractor is not approved to do any additional work without specific authorization from the Contracting Officer.

Repair Labor Rates Base Year $/hr Option Year 1 $/hr Option Year 2 $/hr Option Year 3 $/hr Option Year 4 $/hr

III. VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

CONTINUATION TO SF-18

RFQ NUMBER 19H08026Q0019

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 11

1. Specifications

The United States Embassy in Tegucigalpa requires professional services and contractor cost proposals to perform preventive maintenance services of the facility’s Consular Audiovisual (AV) System (Intercom, Paging, & Displays). The Consular AV System includes integrated components including displays, video extenders, amplifiers, mixers, speakers, microphones, headsets, volume control boxes, connectors, cables, and other system components necessary for the proper function of the Consular AV System. The objective of this preventive maintenance contract is to eliminate system malfunction, breakdown and deterioration when windows sound systems are activated and operating. Audio must be intelligible at the necessary volume and Video must be free of noise and distortion. The Consular AV System must facilitate effective communication between the OBO personnel and the applicant.

The Contractor under this SOW shall be responsible for labor, tools, and materials required to carry out all preventive maintenance as outlined in this SOW. The Contractor must have experience with similar Consular AV Systems with teller windows, integrated microphones, and speaker systems and displays. This experience may be from projects with banks, government customer service offices, or other similar organizations. Provide evidence of such experience and include references. The technician shall sign off on every task specified in the Statement of Work and will provide a typewritten copy of their report to the COR or the COR's designate within five business days of each maintenance visit. The Government does not have manual.

Any questions or injuries shall be brought to the attention of the Post Occupation Safety and Health Officer (POSHO) immediately. Material Safety Data Sheets (MSDS) shall be provided by the Contractor for all HAZMAT materials. Copies shall be provided to the COR for approval.

If any discrepancies are found with the Consular Audiovisual (AV) System (Intercom, Paging, & Displays) that are not covered under this scope of work the contractor shall provide the following:

1. Detailed report noting the discrepancy found.

2. Bill of Materials (BOM) to include component name, quantity, part #, and price for any repair material required and material lead time.

3. Price quote for repair labor.

SAFETY AND SPECIAL INSTRUCTIONS:

1. Follow site safety procedures and supervisor’s instructions.

2. Schedule outage with operating personnel.

3. Use extreme caution when climbing access ladders.

4. Perform applicable lockout/tag out steps of site safety procedures.

5. Lockout and disconnect the main power before tightening the main supply lugs in order to avoid the hazard of electrical shock, which could result in serious personal injury or death.

6. Record and report equipment damage or deficiencies.

7. Review and follow the manufacturer’s O&M instructions.

8. Record results in the equipment history log.

9. Allow only qualified personnel to do maintenance work on this equipment.

10. Record results in the equipment history log.

The Consular Section requires a Preventive Maintenance contract to provide diagnostic, repair and maintenance services to the Consular AV System. The Consular AV System is composed of a two-way communications system that operates at teller windows. The Consular AV System facilitates verbal communication between applicants for Consular Services and the employees and officers providing those services. The Preventive Maintenance contract requires three types of services:

• Live Customer Support

• On-Demand Service Calls

• Routine Maintenance Inspections

Live Customer Support

1. Remote Technical Support Representatives must provide live remote technical assistance via phone call or video conference during the HOURS OF PERFORMANCE as defined in Section 5. Contractor must respond to after-hour requests within the first 4 business hours of the next business day.

2. Remote Technical Support Representatives are required to effectively diagnose the Consular AV System from limited information. Call support technicians must be capable of diagnosing malfunctions of displays, video extenders, microphones, speakers, interconnecting cables, mixers, amplifiers, and other equipment necessary for the proper function of the Consular AV System.

3. Remote Technical Support Representatives must be able to diagnose and provide directions to the customer over the phone to get the system back online or provide a temporary solution until an onsite service call can be conducted.

On-Demand Service Calls

1. On-Demand Service Calls are services that address unforeseen malfunctions in the Consular AV System. Service must be scheduled within one business day of the request, and the service visit must be performed within 2 business days of the request.

2. Diagnosis of malfunctions may be based on reports and observations from OBO personnel. These reports are likely to be non-technical and lack specific detail.

3. Service Technicians are required to effectively diagnose the Consular AV System from limited information. Service Technicians must be capable of diagnosing malfunctions of displays, video extenders, microphones, speakers, interconnecting cables, mixers, amplifiers, and other equipment necessary for the proper function of the Consular AV System.

4. Service Technicians must identify whether corrective actions require repair or replacement of equipment. Notify the COR if there are damage or broken parts that must be purchased to complete repairs. The work includes installation and configuration of equipment, accessories, battery, hardwire, ports, display panel, software, and other system components necessary for the proper function of the Consular AV System.

Routine Maintenance Inspections

1. Service Technicians must conduct site visits to perform Routine Maintenance Inspections of the Consular AV System.

• Consular AV System Head-End

• Consular AV System at Teller Windows

2. Service Technicians must test and inspect the function of the Head-End equipment and the function of the components at the Teller Windows. These service calls must occur on prearranged dates that are coordinated with the COR. This coordination is critical to minimizing disruption to the business operations since there are limited days when there is low demand on the Consular AV System.

3. COR/Consular management will provide a tentative schedule at the start of each calendar year and confirm dates at least two weeks prior to execution.

4. The Contractor must produce a checklist report at the end of each Routine Maintenance Inspection. The required inspections are included below but not limited to:

A. Quarterly

1. Conduct visual inspection and function of the AV system.

• Clean and test all AV system equipment including but not limited to displays, video extenders, microphones, recording devices, cables, touch panels, etc.

• Clean and test all control user interfaces.

• Inspect system for damaged cables and replace as necessary.

• Perform complete AV system check, inspect for audible and visual anomalies.

B. Annually

1. Conduct visual inspection and function of the sound system.

• Clean and test all AV system equipment including but not limited to displays, video extenders. microphones, , recording devices, cables, touch panels, etc.

• Clean and test all control user interfaces.

• Inspect system for damaged cables and replace as necessary.

• Perform complete AV system check.

• Calibration of sound parameters.

• Provide firmware and software updates for equipment in the space.

• Test timing response of user buttons on touch panels.

• Provide detailed report of any deficiencies and recommend corrective actions.

• Document any aging of equipment that is nearing end of life. The information shall be included in the report.

• Document any damages to equipment caused by outside factors.

• Recommend equipment upgrades or system modifications.

• Controller programming changes are included for equipment replacement or software upgrades and/or updates.

• The contractor shall provide the post with a minimum of 8 hours of training, covering at least the following topics:

• Evaluate U.S. Embassy Personnel qualifications to maintain consular AV systems.

• Overview of Systems: Principles and Components

• Importance of Safety and Compliance

• System Design and Installation

• Software and communication network.

• Operation, maintenance and Inspection per each system

• Practical exercises for each applicable topic.

2. NOTICE TO PROCEED

After Contract award and submission of acceptable insurance certificates and copies of all applicable licenses and permits, the Contracting Officer will issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from date of Contract award unless the Contractor agrees to an earlier date) on which performance shall start.

3. EQUIPMENT AND PERFORMANCE REQUIREMENTS

The USA Embassy at Tegucigalpa requires the Contractor to maintain the following equipment in a safe, reliable and efficient operating condition.

Consular Audiovisual (AV) System Head-End

Consular Audiovisual (AV) System at Teller Windows

The Contractor shall provide all necessary managerial, administrative and direct labor personnel, as well as all transportation, equipment, tools, supplies and materials required to perform inspection, maintenance, and component replacement as required to maintain the systems in accordance with this work statement. Under this Contract the Contractor shall provide:

• The services of trained and qualified technicians to inspect, adjust, and perform scheduled preventive maintenance.

3.1 Performance Standards

The Consular Audiovisual (AV) System (Intercom, Paging, & Displays) shall be clean and in good operating condition upon completion of the service. The preventive maintenance service shall result in the parts of the system serviced being in a condition to operate efficiently and effectively.

Work on the Consular Audiovisual (AV) System (Intercom, Paging, & Displays) must be completed in accordance with the following OBO Specification Sections:

AUDIO SYSTEMS FOR CONSULAR SERVICES

GENERAL-USE TELLER WINDOW INTERCOMMUNICATIONS SYSTEMS

4. HOURS OF PERFORMANCE

4.1. The Contractor shall maintain work schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. The Contractor shall deliver standard services between the hours of 8:00AM and 4:30 PM Monday through Friday. No work shall be performed on US Government and local holidays. Below is a list of the holidays.

Date Holiday US/Local New Year's Day New Year's Day Am Third Monday of January Birthday of Martin Luther King, Jr. Am Third Monday of February President's Day Am

5. ACCESS TO GOVERNMENT BUILDINGS AND STANDARDS OF CONDUCT

5.1 General. The Contractor shall designate a representative who shall supervise the Contractor’s technicians and be the Contractor’s liaison with the American Embassy. The Contractor’s employees shall be on-site only for contractual duties and not for any other business or purpose.

Contractor employees will be given access to the equipment and equipment areas and will be escorted by Embassy personnel.

5.2 Personnel Security. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. The Contractor shall provide the names, biographic data and police clearance on all Contractor personnel who to be used on this Contract prior to their utilization. Submission of information shall be made within 30 days of award of contract. No technician will be allowed on site without prior authorization. Note: this may include cleared personnel if advance notice of visit is not given at least one week before the scheduled visit.

5.2.1 Vehicles. Contractor vehicles will not be permitted inside the embassy compound without prior approval. If vehicle access is necessary, submit contractor vehicle information (Make, Model, License Plate #) along with a written justification as to why access is necessary. This shall be submitted to the Facility Manager at least one (1) week prior to the visit.

5.2.2 Government shall issue identity cards to Contractor personnel, after they are approved.

Contractor personnel shall always display identity card(s) on the uniform while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall always display identity card(s) on the uniform while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

Holy Thursday Holy Thursday Am Good Friday Good Friday Am Easter Saturday Easter Saturday Am April 14 Day of the Americas Hn May 1 Honduran Labor Day Hn Last Monday of May Memorial Day Am Jul 04 Independence Day Am First Monday in September Labor Day Am September 15 Honduras’ Independence Day Hn Francisco Morazan’s Birthday Francisco Morazan’s Birthday Hn Discovery of América Discovery of América Hn Honduras´Armed Forces Day Honduras´Armed Forces Day Hn Second Monday in October Columbus Day Am Nov 11 Veterans Day Am Fourth Thursday in November Thanksgiving Day Am Dec 25 Christmas Am

5.3 Security Clearances. All Work locations under this contractor that are designated as non-CAA areas may be performed by un-cleared American or local workers. However, all work done in CAA and PCC areas shall be performed by cleared American Construction personnel as needed to complete the services. The Contractor shall work closely with the COR, the Post Facility Manager (FM) or the General Services Officer (GSO).

5.4 Standards of Conduct

5.4.1 General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as may be necessary. Each Contractor employee shall adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

5.4.3 Neglect of Duties. Neglect of duties is unacceptable. This includes sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

5.4.4 Disorderly Conduct. The Contractor shall not condone disorderly conduct, use of abusive or offensive language, quarreling, and intimidation by words, actions, or fighting. Also included is participation in disruptive activities that interfere with normal and efficient Government operations.

5.4.5 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances which produce similar effects.

5.4.6 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These circumstances include but are not limited to the following actions: falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records; unauthorized use of Government property, theft, vandalism, or immoral conduct;

unethical or improper use of official authority or credentials; security violations; organizing or participating in gambling in any form; and misuse of weapons.

5.4.7 Key Control. The Contractor will not be issued any keys. The keys will be checked out by a “Cleared American” escort on the day of service requirements.

5.4.8 Notice to the Government of Labor Disputes. The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

6. SCHEDULED PREVENTIVE MAINTENANCE

6.1. General

6.1.1. The Contractor shall perform preventive maintenance as outlined in Exhibit A - STATEMENT OF WORK. The objective of scheduled preventive maintenance is to eliminate system malfunction, breakdown and deterioration when units are activated/running.

6.1.2. The Contractor shall inventory, supply and replace expendable parts that have become worn due to wear and tear. The Contractor shall maintain a supply of expendable and common parts on site so that these are readily available for normal maintenance; in addition to the appropriate tools, testing equipment, safety shoes and apparel for technicians, personal protective equipment (hands, hearing, eye protection), MSDS, and cleaning material. The contractor shall inventory the supply after each visit and order replacement supplies and have them delivered on site. Maintenance materials shall be unused and are to be industry standard and intended for the task to be performed.

Parts shall be OEM approved.

6.1.3. Exclusion. This contract does NOT include repair of equipment and replacement of hardware (e.g. speakers, microphones, headsets, control panels, mixers, etc.) Hardware replacements will be separately priced out by the Contractor for the Government’s approval and acceptance. The Government has the option to accept or reject the Contractor’s quote for parts and reserves the right to obtain similar spare parts from other competitive sources. If required by the Government, the Contractor shall utilize Government-purchased spare parts, if awarded the work. Such repairs/replacements will be accomplished by a separate purchase order. However, this exclusion does not apply if the repair is to correct damage caused by Contractor negligence.

6.1.4. Replacement/repair of any electronic or electrical parts shall be approved by the COR prior to installation of the part. If the Contractor proceeds to replace any electronic or electrical parts without COR approval, the Contractor shall de-install the parts at no cost to the Government.

6.1.5. Stocking of recommended repair parts is at the discretion of the Facility Manager and is dependent upon the nearest location of the Equipment manufacturer, distributor or dealer. A recommended spare parts list shall be obtained by the contractor from the manufacturer or distributor and provided to the Facility Manager to procure.

6.1.6. Parts/materials/tools procurement and delivery for the CAA/PCC areas shall be at the discretion of the Regional Security Officer (RSO).

6.2 Checklist Approval. The Contractor shall submit to the COR a schedule and description of preventive maintenance tasks which the Contractor plans to perform. The Contractor shall prepare this schedule and task description in a checklist format for the COR’s approval prior to contract work commencement.

6.2.1. The Contractor shall provide trained technicians to perform the service at frequencies stated in Exhibit A and on the equipment called out in this SOW.

6.2.2. It is the responsibility of the Contractor to perform all manufacturers recommended preventive maintenance including preventive maintenance recommended by the manufacturers’ technical manuals for the respective equipment.

6.2.3 Additionally, the maintenance contractor shall obtain and keep at the post O&M binders provided by the manufacturers. These binders shall be placed in a location accessible to post personnel to review as needed.

7. PERSONNEL, TOOLS, CONSUMABLE MATERIALS AND SUPPLIES

Field Service Personnel: The Contractor shall provide trained field service technicians with at least one year of experience and/or have PSNI certifications. The technicians must be equipped with the appropriate tools and testing equipment for scheduled maintenance, safety inspection, and safety testing as required by this Contract. The Contractor shall provide all the necessary materials and supplies to maintain, service, inspect and test all the systems to be maintained.

Remote Technical Support Representative: The representative must be experienced in effectively diagnosing whether a report is a failure that requires a site visit. Call support technician must be familiar with manufacturer equipment and software onsite. The representative must be capable of evaluating, diagnosing, and providing remote assistance to the U.S. Government personnel to facilitate performance of minor repairs to the AV system.

Customer Service Representative: The Contractor shall designate a customer service representative responsible for interacting with the U.S. Government Contract Officer Representative (COR). The representative must cooperate with the COR by providing administrative information, reports, answering questions, and responding to complaints. The Customer Service Representative shall also be responsible for coordinating on-site visits.

7.1 Contractor furnished materials include but are not limited to appropriate tools, testing equipment, safety shoes and apparel for technicians, hands, hearing and eye protection, MSDS, and cleaning material. Expendable/consumable items shall be maintained in the onsite inventory.

See 6.1.2.

7.2 Repairs are not included in this contract. See 6.1.3. Exclusions.

8. SOFTWARE, LICENSES AND PASSWORDS

Copies of any and all software and licenses needed to control or to adjust the communications module shall be given to the post upon completion of the work.

9. DELIVERABLES

Provide a typewritten report to Post Facilities Manager containing following:

a) System information (make, model, all devices types)

b) Pass/Fail of each feature and type of component tested. If a device fails, note device type, address and location within Post

c) Any comments on system (or device) condition pertaining to service life and dependability.

d) Full printout of test from system printer

The following items shall be delivered under this contract:

Description QTY Delivery Date Deliver to Names, biographic data, police clearance on Contractor personnel (#6.2)

1 30 days after contract award COR

Certificate of Insurance (#11.2) 1 30 days after contract award CO PM Checklist signed by Contractor’s employee (#7.2.1)

1 After completion of each maintenance service

COR

Invoice (#15) 1 After completion of each maintenance service

COR

10. INSURANCE REQUIREMENTS

10.1 Personal Injury, Property Loss or Damage (Liability). The Contractor assumes absolute responsibility and liability for any and all personal injuries or death and property damage or losses suffered due to negligence of the Contractor’s personnel in the performance of this Contract.

The Contractor’s assumption of absolute liability is independent of any insurance policies.

10.2 Insurance. The Contractor, at its own expense, shall provide and maintain during the entire period of performance of this Contract, whatever insurance is legally necessary. The Contractor shall carry the following minimum insurance:

DBA Insurance

Workers’ Compensation and Employer’s Liability

10.3 Worker's Compensation Insurance. The Contractor agrees to provide all employees with worker's compensation benefits as required under local laws (see FAR 52.228-4 “Worker’s Compensation and War-Hazard Insurance Overseas”).

11. LOCAL LAW REGISTRATION

If the local law or decree requires that one or both parties to the contract register the contract with the designated authorities to ensure compliance with this law or decree, the entire burden of this registration shall rest upon the Contractor. Any local or other taxes which may be assessed against the Contract shall be payable by the Contractor without Government reimbursement.

12. TRANSITIONS/CONTACTS

Within 60 days after contract award, the Contracting Officer may ask the contractor to develop a plan for preparing the contractor to assume all responsibilities for preventive maintenance services.

The plan shall establish the projected period for completion of all clearances of contractor personnel, and the projected start date for performance of all services required under this contract.

The plan shall assign priority to the selection of all supervisors to be used under the contract.

12.1 On site contact. The following are the designated contact personnel between the US Embassy and the Contractor

COR

Facility Manager

The Post Control Officer (PCO) will be the contractor’s point of contact at the U.S. Embassy, Tegucigalpa. All questions concerning coordination of service activities while at post shall be directed to the Post Control Officer, with weekly reporting to the COR:

PCO

Post Control Officer (PCO)

13. SUBMISSION OF INVOICES

The Contractor shall submit an invoice after each preventive maintenance service has been performed. Invoices must be accompanied by a signed copy of the Maintenance Checklist for the work performed including parts replacement and break down calls, if any. No invoice for preventive maintenance services will be considered for payment unless accompanied by the relevant documentation.

The Contractor should expect payment 30 days after completion of service or 30 days after receipt of invoice at the Embassy's payment office, whichever is later. Invoices shall be sent to:

MyILMS online invoice application

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS

(NOV 2023).

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights-

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include-https://www.acquisition.gov/far/part-52#FAR_52_233_1 https://www.acquisition.gov/far/part-52#FAR_52_202_1

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer-System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer-Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by

EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act ( 31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR Part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.-

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act ( 31 U.S.C. 3903) and prompt payment regulations at 5 CFR Part 1315.

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(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall-

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the-

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if–

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

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(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on-

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government’s convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease…