Presolicitation Notice 19GE5025R0033.pdf

January 30, 2025

PRE-SOLICITATION NOTICE

Solicitation No. 19GE5025R0033

The Regional Procurement Support Office (RPSO) Frankfurt hereby provides the following Pre-solicitation Notice in respect of the issuance of a Request for Proposal (RFP) for:

Call Center Services for After-Hours Support

U.S. Embassy London and Constituent Posts, United Kingdom

The solicitation may result in award of a firm-fixed price Indefinite Delivery/Indefinite Quantity contract in the third quarter of year 2025. It is anticipated that the contract will be of a base period of one (1) year with four (4) option years.

This acquisition is subject to the World Trade Organization Government Procurement Agreement

(WTO GPA) and Free Trade Agreements (FTA).

The scope of work requires the successful contractor to provide personnel, equipment, and all necessary resources for provision of after-hour call center services. The contractor shall provide trained telephone operators as the first point of contact for after-hours calls. Operators shall be professional, courteous, and proficient in English, with experience in telephone operations or customer service. Only manned calling systems are allowed; automated systems are prohibited.

The contract covers a one-year base period starting from the issuance of the Notice to Proceed, with four (4) one-year option periods. The performance period is set to commence on September

22, 2025.

The solicitation package is anticipated to be issued in February 2025 on SAM.gov with solicitation number 19GE5025R0033.

The Contract Specialist for the administration of this contract is Ms. Patticha Gruenbeck, email:

GruenbeckP@state.gov.

U.S. CONSULATE GENERAL

Regional Procurement Support Office

Giessener Strasse 30

60435 Frankfurt am Main

Germany

Tel.: (+49) 69 7535 3345

E-Mail: GruenbeckP@state.gov mailto:GruenbeckP@state.gov mailto:GruenbeckP@state.gov

Pre-Solicitation Notice, Solicitation No. 19GE5025R0033 Page 2 of 2

PROSPECTIVE OFFEROR’S CERTIFICATION:

By submitting proposal for this project, you are acknowledging that your company is able to reach compliance with the following requirement, which is included in the solicitation document:

➢ DOSAR 652.242-73 AUTHORIZATION AND PERFORMANCE (AUG 1999)

In accordance with DOSAR 652.242-73, Authorization and Performance, your organization shall be authorized to operate and conduct business in the place of performance, regardless of its location. The offeror warrants that it will obtain authorization to operate and do business in the place of performance, as well as all necessary licenses and permits required to perform the contract. Furthermore, the contractor agrees to comply fully with all laws, decrees, labor standards, and regulations of the place of performance during the performance of this contract.

Registration in the System for Award Management (SAM) database is mandatory to be considered for award. The registration must be in “active” status. Offerors may obtain information on registration and annual confirmation requirements at the help tab of www.sam.gov, and the Federal

Service Desk: www.fsd.gov. The FSD is a free technical support service desk for user assistance.

Solicitation and award will be subject to laws and regulations of the United States of America.

This requirement is being competitively processed under full and open competition in accordance with WTO GPA guidelines and fulfilled using Simplified Acquisition Procedures.

http://www.sam.gov/ http://www.fsd.gov/