19FS1A22N5469 Draft PWS.pdf

DOS/FSI/EX/ACQ

United States Department of State Foreign Service Institute

School of Applied Information Technology (SAIT) Draft Performance Work Statement (PWS)

FSI/SAIT/ET is in search of a service provider to host Online Virtual Labs for its IT courses. The principal goals are for the vendor to provide SAIT/ET’s students access to SAIT dedicated labs, during class delivery as well as additional access after class.

Performance Work Statement (PWS) Online Training Labs Service

SBU – CONTRACTING AND ACQUISITIONS

Background The U.S. Department of State’s Foreign Service Institute (FSI) is the bureau of record responsible for providing training opportunities in support of the Institute’s mission. The School of Applied Information Technology (SAIT) of the Foreign Service Institute is committed to globally providing the highest level of quality instruction to the Department's Foreign and Civil Service technology practitioners and professionals in information technology tradecraft, systems and security. SAIT’s Enterprise Technology (ET) division seeks to augment its classroom training with course specific online labs, delivered via the Internet.

Scope The School of Applied Information Technology of the Foreign Service Institute is in search of a service provider to host Online Virtual Labs for its IT courses. The principal goals are for the vendor to provide SAIT/ET’s students access to SAIT dedicated labs, during class delivery as well as additional access after class.

Required Performance Standards The vendor shall provide access to the following services:

• SAIT dedicated customizable labs with the option of SAIT instructors to add step-by-step instructions

• Microsoft labs (if required) with step-by-step instructions, also known as integrated digital labs, the ability to save incomplete labs for thirty days

• The ability to take a lab snapshot and save the snapshot for twenty-four hours, and resume the lab from the snapshot

• Provide remote access to students’ labs, also known as the instructor share service, for SAIT instructors, all via a secure Internet portal.

• Student access to labs for one year from time of taking the course.

• Data centers located in different regions of the world to support our worldwide work force.

• Ability to designs labs for all courses utilizing tools to tailor the experience of a real environment.

• Learning management platform

• Import and export current labs from existing system to the new system.

• Videos with voice over

• Support all types of Virtual machines (VM)s such as but not limited to (ESXI, vCenter, VMWare workstation, and VMware Server) as well as Support Linux VM

• Tools to build labs directly in the environment including VMs and containers

• Performance based assessment activities

• Activity based assessment activities

• Shared labs and access allowing for collaboration between teams

• Individual support to help build labs from scratch helping speed the development of the course ware

• Access to labs by instructors at any time

SBU – CONTRACTING AND ACQUISITIONS

• Access to internet from within the lab

FSI may seek an equitable price reduction for nonconforming servicesi. The labs offer training and study opportunities to students outside the classroom. The instructor share service allows SAIT instructors to troubleshoot and monitor students’ progress as they are completing labs.

Contractor Responsibilities The lab hosting service offered by the vendor shall include the option to host SAIT custom labs supporting VMWare-type virtual machines, including but not limited to operating systems (desktop and server), messaging, ISO files, applications, internet connectivity, local networking, and scripting on geographically different servers worldwide.

The labs and instructor share service shall be accessible via modern Internet browsers, including but not limited to, Microsoft Edge, Google Chrome, Firefox, and Safari. The Labs and instructor share service shall support HTML5, not require any plug-ins or add-ons, shall be accessible from any type of device, including mobile devices, 24 hours per day, 7 days per week, 365 days a year, and accessible from anywhere in the world with a reasonable performance latency regardless of student location, except during planned downtime. The Labs shall include a “save lab” function and a “revert lab” function. In order to access the labs, a secure login to an Internet portal is required. The Internet portal shall be branded with the SAIT logo. The labs need to be section 508 compliant. These labs shall be able to be both imported and exported to and from other providers.

The vendor shall notify the Contractor Officers Representative (COR)ii via email, seven days prior to planned downtime and shall schedule planned downtime, to the maximum extent practicable, during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday Eastern time.

Technical support shall be available 24 hours per day, 7 days per week, 365 days a year and accessible via a toll-free telephone number, email, and Internet chat messaging.

Place of Performance/Delivery The vendor must deliver the online labs via the Internet as outlined above.

Government-Furnished Property N/A

Security Requirements HTTPS, TLS2, SSL, and as these technologies improve, the improvements shall be included in the labs and instructor share service.

Project Requirements:

1) Online Custom lab for all ET branch courses.

2) SAIT requires the vendor supply VMWare and Hyper-V on their servers for the Government to build our labs.

SBU – CONTRACTING AND ACQUISITIONS

Standard Lab Requirements:

1. Lab Internet connectivity

2. File access support (ISO files)

3. Hypervisor – VMWare Server Hosting

Break Down of labs based on amount of RAM and Other Services

Course Name # of classes

(Planned FY22)

RAM

GB

YW200 FSA 14 32

YW568 Intermediate Systems Networking State 11 24 YW477 Commvault 8 40 YW3-1 Intermediate System Administration 12 44 YW473 Avamar 8 40 YW443 Remote Access Solutions 6 32 YWFast Fast IMS 4 32 IA210 System Admin Cybersecurity Foundations 31 16

IA610

Software Assurance for Application Software Assurance for Application Programmers 4 8

IA110 ISSO Cybersecurity Foundations 29 16

Instructor Licenses 10

Total Labs Required

FSI intends to fund labs incrementally and activate them on an as needed basis as communicated by the COR. The numbers above represent the highest anticipated need for each of the two lab sizes but are not a guarantee that actual obligated totals will match the listed quantities.

i As designated in clause 52.212-4 ii As designated in clause 652.242-70