19FS1A21N5000 Draft Labor Categories.pdf

PDF 270 KB Posted Feb 17, 2021

Attached to: Professional Services to Support IT Training at the Foreign Service Institute's School of Applied Information Technology (FSI/SAIT)
Solicitation number: 19FS1A21N5000
Issued by: Department of State Foreign Service Institute

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This document is a draft PWS intended for use as part of a Request for Information (RFI). It has been developed by the Government for market research purposes only. Nothing in this document can be construed to bind the Government in any way. A formal solicitation for this requirement may follow.

DOS/FSI/EX/ACQ

United States Department of State Foreign Service Institute

School of Applied Information Technology (SAIT) Draft Performance Work Statement (PWS) Labor Categories

The School of Applied Information Technology (SAIT) prepares all Department of State (DOS) employees for their foreign affairs mission today and tomorrow by developing proficiency in the use of technology. SAIT drives the Department forward by empowering foreign affairs professionals with DOS digital literacy. Specifically, SAIT enables end-users to efficiently and effectively weave technology into their daily routines; ensures that the Department’s Information Technology (IT) professionals have the up-to-date knowledge and skills required to operate and maintain the complex computer and technology systems employed domestically and at all U.S.

overseas missions; and prepares individuals to serve as IT consultants on behalf of their mission.

SAIT seeks trainers and training support personnel to support SAIT’s training programs.

DRAFT Performance Work Statement (PWS) Labor Category Requirements: SAIT Professional Services

Labor Categories

Basic Requirements for all labor categories:

In addition to the specific experience and requirements of each labor category listed below, all contract staff under this Indefinite Delivery/Indefinite Quantity (ID/IQ) contract must meet all the following minimum requirements.

• US Citizen

• Fluent in English (written and spoken)

• Have at minimum, a high school diploma or GED equivalent

• For Trainer Labor Categories (Section A) possess experience as an instructor in an adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction.

SECRET clearance, unless otherwise noted

All contract staff must adhere to established SAIT policies, processes, and procedures.

A. Trainer Labor Categories

A.1. Data Literacy Trainer

Provide stand-up classroom training and eLearning in data literacy, business automation, and Department of State (DOS)-specific knowledge management to a diverse cross-section of DOS employees (Foreign Service, Civil Service, and Locally Employed Staff working across a wide range of functional duties within the Department).

Qualified instructors will have a strong foundation in data literacy concepts to include not only experience teaching these concepts, but educational and working-level experience performing data analysis (cleaning data, identifying patterns and statistical analysis of data sets, presentation of data analysis through any of the software tools mentioned below, and/or training in business intelligence, business automation tools, storytelling with data, design, or User Experience fields).

See “General Duties for All Trainers” below for additional responsibilities.

REQUIRED CERTIFICATIONS & EXPERIENCE MUST INCLUDE:

a. Certification in Microsoft Exam: 70-779 “Analyzing and Visualizing Data with

Microsoft Excel” within 180 days of starting work.

b. 2+ years of experience training adult learners in data analysis and visualization tools

(Microsoft Excel and Power BI)

DESIRED EXPERIENCE:

a. Training adult learners in data analysis and visualization tools, such as (but not limited to):

i. R

ii. Python

iii. Tableau

b. Certification in Microsoft Exam: 70-778 “Analyzing and Visualizing Data with

Microsoft Power BI”

A.2. Collaboration Tools and Development Processes Trainer

Provide stand-up classroom training and virtual training in modern business tools and development processes to a diverse cross-section of DOS employees (Foreign Service, Civil Service, and Locally Employed Staff) working across a wide range of functional duties within the Department).

Qualified instructors will have a strong foundation in modern office communication tools, collaboration tools, business automation tools, and in business management approaches to problem-solving and solution development. Technology tools include, but are not limited to, Office 365, including both the core applications and the newer O365 applications; Google G-Suite, including Google Meet; and corporate web conferencing tools such as WebEx and Zoom. Solution management approaches and frameworks include, but are not limited to, Design Thinking, Knowledge Management, and Agile development methodologies.

Trainer is expected to be comfortable teaching lecture-style, demonstration-based technology courses and facilitating student-centered, discussion-based classes and activities with adult learners.

See “General Duties for All Trainers” below for additional responsibilities.

REQUIRED CERTIFICATIONS & EXPERIENCE MUST INCLUDE:

a. 2+ years of experience facilitating discussion-based and group project-based training.

b. 1+ years of experience training adult learners in business productivity tools.

c. Experience providing instruction through web conferencing tools.

d. Experience learning new tools quickly and rapidly developing new curriculum to meet emerging need

DESIRED CERTIFICATIONS & EXPERIENCE:

a. Training adult learners in technology tools such as (but not limited to):

i. Microsoft Teams

ii. Google Meet

iii. Zoom

iv. WebEx

v. O365 Cloud applications such as: OneDrive, Stream, and Planner

b. Training adult learners in problem-solving approaches and development frameworks such as (but not limited to):

i. Design Thinking

ii. Agile (including Scrum)

iii. Knowledge management principles https://www.microsoft.com/en-us/learning/exam-70-778.aspx https://www.microsoft.com/en-us/learning/exam-70-778.aspx

iv. Certifications or completed coursework in:

v. Design Thinking or User-Centered Design

vi. Agile methodologies

A.3. Voice Systems Trainer Level One

Successful candidates for this position will have the responsibility to train DOS Information Management Specialist (IMS), Information Management Technical Specialist (IMTS), locally engaged staff (LES), Diplomatic Security (DS) and employees from other U.S. Government agencies on voice and data networking systems.

See “General Duties for All Trainers” below for additional responsibilities.

REQUIRED CERTIFICATIONS & EXPERIENCE MUST INCLUDE:

A minimum of three (3) years of experience and working knowledge on the installation and management of data networks, in particular the delivery of voice solutions from endpoint to endpoint across an IP network. The candidate should have a good understanding of current installation practices, operation, and maintenance procedures.

a. Infrastructure - Background and working knowledge of voice and data systems engineering, standard installation, operation and maintenance procedures are required.

b. Understanding of telephony and networking terminology, and industry standards.

Must have the ability to explain and communicate these items to a novice level.

c. Successful candidate must complete the Certified Technical Trainer (CTT+) certification or complete the Department of State Training Tradecraft course (PD505) within 180 days of starting work.

DESIRED KNOWLEDGE AND EXPERIENCE:

a. Experience in teaching voice and/or data networking.

b. Programming and maintaining Avaya family of switches including CS1000E Call

Server.

c. Programming and maintaining voice mail systems such as Call Pilot, or Cisco Unity

Connection.

d. Creation and/or delivery of online digital content.

A.4. Voice Systems Trainer Level Two

Information Management Specialist (IMS), Information Management Technical Specialist (IMTS), locally engaged staff (LES), Diplomatic Security (DS) and employees from other U.S. Government agencies on a variety of telephone and data network systems and related equipment.

A minimum of five (5) years of experience and working knowledge of voice systems engineering, standard installation practices, operation and maintenance procedures.

a. Voice Systems Trainer Level One (section A.3) requirements.

b. Programming and maintaining the Avaya family of switches including CS1000E Call

Server. Vendor Certification is desired.

c. Programming and maintaining advanced Avaya, Call Pilot, or Cisco Unity

Connection.

d. Identifying and resolving QOS, routing, and real time communications problems.

Minimum Cisco Certified Network Associate (CCNA) level certification required within 180 days of starting work.

e. Successful candidate must complete the Certified Technical Trainer (CTT+) certification or complete the Department of State Training Tradecraft course (PD505) within 180 days of starting work.

a. Experience in teaching voice and/or data networking.

b. Call Accounting Systems - Background and working knowledge of Call Detail

Recording for Avaya/Meridian Systems. Ability to work with and configure third party Call Accounting Systems such as Phoneware CallBill.

c. Telecommunication Security – understanding of the National Telecommunications Security (NTS) Working Group (WG), formerly known as the Telecommunications Security Group (TSG), guidelines are desired

d. Curriculum design.

e. Creation and/or delivery of online digital content.

A.5. Technical Radio Systems Trainer

Information Management Specialist (IMS), Information Management Technical Specialist (IMTS), locally engaged staff (LES) employees on a variety of radio systems both local (VHF and UHF) and long distance (High Frequency – HF).

See “General Duties for All Trainers” below for additional responsibilities.

REQUIRED CERTIFICATIONS & EXPERIENCE MUST INCLUDE:

A minimum of five (5) years of experience and working knowledge of engineering, standard installation practices, operation and maintenance procedures for radio systems are required.

a. Programming and maintaining VHF/UHF Repeaters: such as Motorola GTR-8000, Quantar T5300 and Tait repeaters.

b. Installation, tuning, and maintaining of radio duplexer equipment.

c. Programming and knowledge of High Frequency (HF) radio equipment such as the

Motorola Micom 2e, Micom 3e, or Codan Envoy.

d. Certified Technical Trainer (CTT+) certification or completion of the Department of

State Training Tradecraft course (PD505) within 180 days of starting work.

a. Experience with line of sight (LOS) radio networks as well as long distance HF.

b. Knowledge of radio spectrum allocation and propagation properties.

c. Experience with antennas, RF cabling, fiber optic cabling, and connector termination.

d. Experience with identifying and resolving network switching, routing and real time communications Radio over Internet Protocol (RoIP) problems.

e. Experience with Satellite communications systems.

f. Experience teaching radio systems.

A.6. Computer Systems Trainer Level One

Incumbent(s) provide instructor-led classroom and Adobe Connect distance learning training in Department-supported CompTIA curricula, and Microsoft Official curricula (MOC) and Department of State (DOS) proprietary platforms in support of SAIT and DOS programs and other duties as assigned.

See “General Duties for All Trainers” below for additional responsibilities.

REQUIRED CERTIFICATIONS & EXPERIENCE MUST INCLUDE:

a. CompTIA A+

b. CompTIA Network+

c. CompTIA Security+

d. Current Microsoft Certified Trainer (MCT) and/or CompTIA CTT+ (MCT is required for any MOC instruction)

e. Microsoft 365 Certified Modern Desktop Administrator Associate

Successful candidate(s) obtains and maintains the certification(s) required to be qualified to teach Microsoft Official Courses within SAIT’s Systems Operations Branch (SAIT/ET/Sys Ops).

A.7. Computer Systems Trainer Level Two

Incumbent(s) provide training on any Microsoft Course that a Microsoft Certified Trainer is authorized to teach.

See “General Duties for All Trainers” below for additional responsibilities.

REQUIRED CERTIFICATIONS & EXPERIENCE MUST INCLUDE:

a. Computer Systems Trainer Level One (see section A.6) requirements.

b. Microsoft Certified Solutions Associate: Windows Server 2016

c. Experience using virtualization technologies as determined by SAIT (such as

VMWare Desktop, Citrix, or Hyper-V)

Successful candidate(s) obtains and maintains the certification(s) required to be qualified to teach all Microsoft Official Courses within SAIT’s Systems Operations Branch (SAIT/ET/Sys Ops).

A.8. Computer Systems Trainer Level Three

REQUIRED CERTIFICATIONS & EXPERIENCE MUST INCLUDE:

a. Computer Systems Trainer Level One (see section A.6) and Computer Systems

Trainer Level Two (see section A.7) requirements.

b. CISSP Certified Information Systems Security Professional and/or

c. Microsoft Certified: Azure Solutions Architect Expert and/or

d. Microsoft 365 Certified: Enterprise Administrator Expert;

e. Expertise in using imaging software (such as Symantec Ghost), virtualization technologies (such as VMWare or Hyper-V), and Hardware storage and backup technologies as determined by SAIT

Successful candidate(s) obtains and maintains the certification(s) required to be qualified to teach all Microsoft Official Courses within SAIT’s Systems Operations Branch (SAIT/ET/Sys Ops).

A.9. IT Specialist Instructor Level One

The IT Specialist Instructor is responsible for providing information assurance (IA) and cybersecurity training. The incumbent works under the guidance of the Program Office.

Major Duties:

• Designs and presents hands-on instruction, lectures, and briefings on IA related topics;

• Coordinates facilities and classrooms for domestic and overseas training course delivery;

• Sets up and operates equipment required in support of curriculum delivery;

• Reviews course documentation, ensuring course material is up-to-date;

• Assists in the development and maintenance of IT/technical syllabi/curriculum/security lesson plans, administrative/self-study guides, and trainee reference manuals to IA courses;

• Responds to student inquires related to course content and Department standards and policy;

• Functions as a Subject Matter Expert (SME) in his/her respective field(s);

• Backfills other instructors as required by the Program Office.

• Assists other staff members with their course preparation requirements, as directed by the Program Office;

• Employs applicable Department of State security standards and other procedures to protect national security information;

• Operates U.S. government vehicles when necessary in the performance of assigned tasks;

• Escorts un-cleared personnel, when necessary;

• Frequent and/or extended U.S./foreign travel can be expected;

• Employee requires some supervision and has a growing opportunity to exercise independent judgment and initiative in the line of work.

Professional Qualifications/Skills:

• Minimum of an Associate’s degree in cyber security, computer science, information systems, or a related technical field;

• Minimum of five (5) years of relevant technical work experience, one (1) of which should include teaching or instructional duties.

• Preferred Technical Certifications: A+; Network +; Security+; Certified

Information Systems Security Professional (CISSP); Certified Information Systems Security Professional-Information System Security Engineering Professional (CISSP-ISSEP), Certified Information Security Manager (CISM), or Global Information Assurance Certification (GIAC);

• Completion of a recognized instructor development training course preferred; if none at entry on duty, completion of recognized instructor development training within six (6) months;

• Advanced knowledge of current cybersecurity tradecraft and information assurance regulations;

• Strong interpersonal skills and attention to detail;

• Excellent written and oral communication skills;

• Must possess a valid driver’s license and be able and willing to drive an official

U.S. government van/sedan;

• Proficiency in Microsoft Office Suite.

A.10. IT Specialist Instructor Level Two

The IT Specialist Instructor is responsible for providing information assurance (IA) and cybersecurity training. The incumbent works independently and requires infrequent supervision.

Major Duties:

• Designs and presents hands-on instruction, lectures, and briefings to audiences on IA related topics;

• Coordinates facilities and classrooms for overseas training course delivery;

• Sets up and operates equipment required in support of curriculum delivery;

• Reviews course documentation, ensuring course material is up-to-date;

• Assists in the development and maintenance of IT/technical syllabi/curriculum/security lesson plans, administrative/self-study guides, and trainee reference manuals to IA courses;

• Answers student inquiries related to course content and Department standards and policy;

• Functions as a Subject Matter Expert in his/her respective field(s);

• Backfills other instructors as required by the Program Office;

• Assists other staff members with their course preparation requirements, as directed by the Program Office;

• Employs applicable Department of State security standards and other procedures to protect national security information;

• Operates U.S. government vehicles when necessary in the performance of assigned tasks;

• Escorts un-cleared personnel, when necessary;

• Frequent and/or extended U.S./foreign travel can be expected;

• Employee requires infrequent supervision and is expected to work independently according to established policies and accepted practice.

• Minimum of an Associate’s degree in cyber security, computer science, information systems, or a related technical field;

• Minimum of seven (7) years of relevant technical work experience, three (3) of which should include teaching or instructional duties.

• Preferred Technical Certifications: A+; Network +; Security+; Certified

• Completion of a recognized instructor development training course preferred; if none at entry on duty, completion of recognized instructor development training within six (6) months;

• Two (2) years as a Level One instructor preferred;

• Advanced knowledge of current cybersecurity tradecraft and information assurance regulations;

• Strong interpersonal skills and attention to detail;

• Excellent written and oral communication skills;

• Must possess a valid driver’s license and be able and willing to drive an official

A.11. IT Specialist Instructor Level Three

The IT Specialist Instructor is responsible for providing information assurance and cybersecurity training. The incumbent works independently and requires infrequent supervision.

Major Duties:

• Designs and presents hands-on instruction, lectures, and briefings to audiences on IA related topics;

• Provides expert technical guidance in the planning, preparation and presentation of current and future training courses/briefings;

• Provides recommendations that may affect the design and delivery of training;

• Coordinates facilities and classrooms for overseas training course delivery;

• Sets up and operate equipment required in support of curriculum delivery;

• Reviews course documentation, ensuring course material is up-to-date;

• Assists in the development and maintenance of IT/technical syllabi/curriculum/security lesson plans, administrative/self-study guides, and trainee reference manuals to IA courses;

• Responds to student inquiries related to course content and Department standards and policy;

• Functions as a Subject Matter Expert in his/her respective field(s);

• Backfills other instructors as required by the Program Office;

• Assists other staff members with their course preparation requirements, as directed by the Program Office;

• Employs applicable Department of State security standards and other procedures to protect national security information;

• Operates U.S. government vehicles when necessary in the performance of assigned tasks;

• Escorts un-cleared personnel, when necessary

• Frequent and/or extended US/Foreign travel can be expected;

• Exercises independent judgment and initiative on a daily basis and requires infrequent supervision; recommends improvements to the training curriculum.

• Minimum of a Bachelor’s degree in cyber security, computer science, information systems, or a related technical field;

• Minimum of ten (10) years of relevant technical work experience, five (5) of which should include teaching or instructional duties.

• Preferred Technical Certifications: A+; Network +; Security+; Certified

• Completion of a recognized instructor development training course preferred; if none at entry on duty, completion of recognized instructor development training within six (6) months;

• Two (2) years as a Level Two instructor preferred;

• Expert knowledge of current cybersecurity tradecraft and information assurance regulations;

• Strong interpersonal skills and attention to detail;

• Excellent written and oral communication skills;

• Must possess a valid driver’s license and be able and willing to drive an official

General Duties for All Trainers:

a. Teach courses as assigned. Also be responsible for the classroom, which includes, but may not be limited to: setting up computers, labs, and instruction material; setting up online/virtual classroom environments, to include the set-up of virtual labs and providing online access codes to students; communicating with students in advance of class, administering quizzes and surveys, keeping attendance, and submitting rosters;

preparing student evaluations to include performance and learning deficiencies; and conducting student counseling and recommending corrective action to ensure acceptable student performance.

b. Exercise excellent organizational, interpersonal, and communication skills, both oral and written, and be able to present state of the art training concepts and methodologies using Department of State delivery technology to students within the Department and other government agencies.

c. Perform special projects as required, to include, but not limited to, attending special seminars and State-specific training, to gather information for exercise and curriculum development and presentations.

d. Consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of Department of State employees.

e. Update curricula and courseware for courses as required to meet industry and Department of State standards.

f. Design and participate in workshops, seminars, and review sessions in person and/or online.

g. If required, serve as the lead instructor or assist in the development and revision of industry standard training. This may involve, among other issues, choosing the most appropriate COTS course material.

h. Design online and classroom seminars and workshops to meet the needs of specialized users as needed.

i. Provide one-on-one tutoring and review sessions for students from time-to-time to augment classroom and online training, to include responding to student questions submitted after classes have concluded.

j. Must be able to travel to domestic and overseas locations to conduct training.

k. If required, must work with other instructors to physically install/configure new equipment for the classroom and/or virtual training environment, including the replacement of failed electronics that provide the training platforms for students.

B. Training Support Labor Categories

B.1. Program Analyst Level One

The Program Analyst coordinates administrative and program actions to ensure successful delivery of courses within the assigned training program. The work involves coordination with the appropriate division training program managers to manage day-to-day activities of the program assigned. The position supports budget and finance

This document is a draft PWS intended for use as part of a Request for Information (RFI). It has been developed by the Government for market research purposes only. Nothing in this document can be construed personnel to ensure proper accountability of funds and funding initiatives related to training resource requirements.

Primary responsibilities include, but are not limited to the following:

• Assist students in the course enrollment process and with travel and lodging arrangements.

• Check rosters for all assigned courses on a weekly basis and e-mail information on class preparation and scheduling to prospective students.

• Prepare and track travel funding cables in accordance with established procedures.

• Support logistical arrangements related to instruction delivery: scheduling of facilities and instructors; preparation of classrooms and course materials/handouts;

assisting with orientation/graduation ceremonies.

• Ensure reports of attendance, student records, class evaluations/surveys and other class administration documents are prepared, collected, maintained, and submitted according to standard operating procedures.

• Act as the primary point of contact with the Registrar's office to resolve enrollment and training-related issues.

• Coordinate activities and correspondence involving Program Managers, Registrar staff, instructors, students, and other training program stakeholders.

• Prepare status reports that include funding expenditures, training schedules, and student enrollment.

• Review proposed training plans to ensure compliance with US Government regulations and for completeness and accuracy of information.

• Participate in the annual budget process. Prepare detailed cost estimates for technical training programs, to include funding requirements for student and/or instructor travel and per diem.

• Create reports and memos of budgetary requirements, projected changes, and impacts on a monthly, quarterly, and/or annual basis.

• Track student travel funds through the entire cycle of obligation, liquidation, and de-obligation by using DOS financial systems.

• Research and follow-up on all student travel Unliquidated Obligations (ULOs).

• Employ applicable DOS security standards and procedures to protect Personally

Identifiable Information (PII) and National Security information.

• Attend on and off-site meetings, to include making program-related presentations.

• Support overseas training trips by instructors, including preparation of travel-related cost estimates, requests for visas and other logistical support.

• Assist with book and equipment inventory as needed.

• Document and implement administrative and program support functions, processes, and procedures.

• Perform other duties related to the scope or purpose of the position.

• Employee will require technical direction and has limited opportunity to exercise independent judgment and initiative in the line of work.

REQUIRED QUALIFICATIONS/SKILLS:

• Minimum high school diploma, an Associate’s Degree is preferred, together with three (3) years of relevant administrative experience;

• Strong organizational, interpersonal, oral, and written communication skills;

• Ability to handle multiple tasks simultaneously;

• Must be able to work in a collaborative, team environment;

• Basic knowledge of and experience with administrative and program management functions;

• Proficient in the latest Microsoft Office suite and applications approved by the

Department, particularly in Outlook, Excel, Word, PowerPoint, SharePoint, Teams, and Office365;

• Working knowledge of training course administration/logistics or experience in a training or educational environment preferred.

B.2. Program Analyst Level Two

The Program Analyst coordinates administrative and program actions to ensure successful delivery of courses within the assigned training program(s). The work involves coordination with the appropriate division training program managers to manage day-to-day activities of the program(s) assigned. The position supports budget and finance personnel to ensure proper accountability of funds and funding initiatives related to training resource requirements.

Primary responsibilities include, but are not limited to the following:

• Assist students in the course enrollment process and with travel and lodging arrangements.

• Check rosters for all assigned courses on a weekly basis and e-mail information on class preparation and scheduling to prospective students.

• Prepare and track travel funding cables in accordance with established procedures.

• Support logistical arrangements related to instruction delivery: scheduling of facilities and instructors; preparation of classrooms and course materials/handouts;

assisting with orientation/graduation ceremonies.

• Act as the primary point of contact with the Registrar's office to resolve enrollment and training-related issues.

• Coordinate activities and correspondence involving Program Managers, Registrar staff, instructors, students, and other training program stakeholders.

• Prepare regular status reports that include funding expenditures, training schedules, and student enrollment.