19FS1A18N0002_Draft_PWS_MOC_online_labs.pdf

This document is a draft PWS intended for use as part of a Request for Information (RFI). It has been developed by the Government for market research purposes only. Nothing in this document can be construed to bind the Government in any way. A formal solicitation for this requirement may follow.

DOS/FSI/EX/ACQ

United States Department of State Foreign Service Institute

School of Applied Information Technology (SAIT) Draft Performance Work Statement (PWS)

DOS/FSI/SAIT/ET requires a vendor to provide online labs corresponding to Microsoft

Official Curriculum currently taught in FSI/SAIT

DRAFT Performance Work Statement (PWS) Microsoft Courseware Online Training Labs Service

This document is a draft PWS intended for use as part of a Request for Information (RFI). It has been

Background The U.S. Department of State’s Foreign Service Institute (FSI) is the bureau of record responsible for providing training opportunities in support of the Institute’s mission. The School of Applied Information Technology (SAIT) of the Foreign Service Institute is committed to globally providing the highest level of quality instruction to the Department's Foreign and Civil Service technology practitioners and professionals in information technology tradecraft, systems and security. SAIT’s Enterprise Technology (ET) division seeks to augment its classroom training with course specific online labs, delivered via the Internet.

Scope The School of Applied Information Technology of the Foreign Service Institute is in search of a service provider of Microsoft Official Curriculum online labs. The primary goal is for the vendor to provide SAIT/ET’s students access to Microsoft online labs that mirror Microsoft official curriculum for Microsoft 20697-2B:Deploying and Managing Windows 10 Using Enterprise Services (YW410), Microsoft 20345-1A:Administering Microsoft Exchange Server 2016 (YW440), Microsoft 20410D:Installing & Configuring Windows Server 2012, and Microsoft 20411D:Administering Windows Server 2012 (YW456) for six months after each class session conducted by SAIT/ET, 24 hours per day, and seven days a week..

SAIT/ET Instructors should have unlimited access to the online labs.

Required Performance Standards The vendor shall provide access to the following services: Microsoft online labs (labs) with integrated step-by-step instructions, with the functionality to save incomplete labs for seven days, to take a lab snapshot and save the snapshot for twenty-four hours, and provide remote access to students’ labs by the SAIT/ET Instructors, all via a secure Internet portal. The labs shall provide the ability to support a minimum of forty-eight concurrent connections without degradation of services. The labs shall be accessible from within and outside the contiguous United States without degradation of services. FSI may seek an equitable price reduction for nonconforming servicesi.

Contractor Responsibilities The online labs specified in the Scope section of this document shall be accessible via common Internet browsers, including but not limited to Edge, Internet Explorer, Chrome, Firefox, and Safari. The labs shall support HTML5, not require any plug-ins or add-ons, shall be accessible from any type of device, including mobile devices, 24 hours per day, 7 days per week, 365 days a year, and accessible from anywhere in the world, except during planned downtime. The labs shall provide the ability to support a minimum of forty-eight concurrent connections without degradation of services. The labs shall be accessible to SAIT/ET students for six months after each class session. The labs shall include a “save lab” function and a “revert lab” function. In order to access the labs, a secure login to an Internet portal is required. The Internet portal shall be branded with the SAIT logo.

The vendor shall have data centers located in the United States and overseas.

This document is a draft PWS intended for use as part of a Request for Information (RFI). It has been

The vendor service shall not be constrained by foreign countries.

The vendor shall notify the Contractor Officers Representative (COR)ii, via email, 30 days prior to planned updates to the online labs content and/or functionality.

The vendor shall notify the Contractor Officers Representative (COR)ii via email, seven days prior to planned downtime and shall schedule planned downtime, to the maximum extent practicable, during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday Eastern Time.

Technical support shall be available 24 hours per day, 7 days per week, 365 days a year and accessible via a toll free telephone number, email, and Internet chat messaging.

Place of Performance/Delivery The vendor must deliver the online labs via the Internet as outlined above. No onsite performance is required.

Government-Furnished Property N/A

Security Requirements Improvements in standard security transmission protocols shall be included in the online labs, for example newer versions of TLS. The vendor shall notify the Contractor Officers Representative (COR)ii, via email, 30 days prior to planned upgrades to the standard security transmission protocols used to access the service provider’s services.

Anticipated Periods of Performance Per Course January 2 – January 12, 2018/YW456 January 16 – January 19, 2018/YW440 January 16 – January 26, 2018/YW456 January 16 – January 26, 2018/YW456 January 22 – January 26, 2018/YW410 January 22 – February 2, 2018/YW456 January 29 – February 2, 2018/YW410 January 29 – February 2, 2018/YW440 January 29 – February 2, 2018/YW440 February 5 – February 9, 2018/YW440 February 5 – February 9, 2018/YW440 February 12 – February 23, 2018/YW456 February 12 – February 16, 2018/YW410 February 12 – February 16, 2018/YW410 February 20 – February 23, 2018/YW410 February 26 – March 2, 2018/YW440 February 26 – March 2, 2018/YW410 February 26 – March 9, 2018/YW456 March 5 – March 9, 2018/YW410 March 5 – March 9, 2018/YW410 March 5 – March 9, 2018/YW410 March 5 – March 16, 2018/YW456 March 12 – March 23, 2018/YW456 March 12 – March 16, 2018/YW440 March 12 – March 16, 2018/YW410 March 19 – March 23, 2018/YW410 March 26 – March 30, 2018/YW410 March 26 – March 30, 2018/YW440 April 9 – April 13, 2018/YW410 April 9 – April 20, 2018/YW456 April 16 – April 20, 2018/YW410 April 16 – April 20, 2018/YW410 April 23 – April 27, 2018/YW440 April 23 – May 4, 2018/YW456

This document is a draft PWS intended for use as part of a Request for Information (RFI). It has been

April 23 – May 4, 2018/YW456 April 30 – May 4, 2018/YW410 April 30 – May 4, 2018/YW410 May 7 – May 18, 2018/YW456 May 7 – May 11, 2018/YW410 May 7 – May 11, 2018/YW410 May 7 – May 11, 2018/YW440 May 14 – May 18, 2018/YW440 May 14 – May 18, 2018/YW410 May 21 – May 25, 2018/YW410 May 21 – May 25, 2018/YW440 May 29 – June 8, 2018/YW456 May 29 – June 1, 2018/YW410 May 29 – June 1, 2018/YW440 June 11 – June 15, 2018/YW410 June 18 – June 22, 2018/YW440 June 18 – June 29, 2018/YW456 June 25 – June 29, 2018/YW410 June 25 – June 29, 2018/YW410 July 2 – July 13, 2018/YW456 July 16 – July 20, 2018/YW440 July 16 – July 20, 2018/YW410 July 23 – July 27, 2018/YW410 July 23 – July 27, 2018/YW440 July 30 – August 10, 2018/YW456 August 13 – August 17, 2018/YW440 August 20 – August 24, 2018/YW410 August 27 – September 7, 2018/YW456 August 27 – August 31, 2018/YW410 September 10 – September 14, 2018/YW410 Sept.10 – Sept.14, 2018/YW440 September 10 – September 21, 2018/YW456 Sept.17 – Sept. 21, 2018/YW440 October 15 – October 19, 2018/YW410 Oct. 15 – Oct. 19, 2018/YW410 October 22 – November 2, 2018/YW456 Oct. 22 – Nov. 2, 2018/YW456 November 5 – November 9, 2018/YW440 Nov. 5 – Nov. 9, 2018/YW440 November 12 – November 16, 2018/YW410 Nov. 12 – Nov. 16, 2018/YW410 November 12 – November 23, 2018/YW456 Nov. 26 – Nov. 30, 2018/YW440 December 3 – December 14, 2018/YW456 Dec. 17 – Dec. 21, 2018/YW440 January 7 – January 11, 2019/YW410 i As designated in clause 52.212-4 In addition to a price reduction the government may also seek other form of consideration ii As designated in clause 652.242-70