Combined Synopsis _Solicitation_ Domestic Travel Management Services.pdf
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- Attached to
- Domestic Travel Management Services
- Solicitation number
- 19ET1026Q0006
- Issued by
-
Department of State
About this file
This is a Combined Synopsis/Solicitation issued as a Request for Quotations (RFQ) by the U.S. Department of State for domestic travel management services at the U.S. Embassy in Addis Ababa, Ethiopia. The solicitation number is 19ET1026Q0006, issued on February 13, 2026, with a response deadline of March 6, 2026, at 10:00 a.m. Addis Ababa time. This is an unrestricted, full and open acquisition for a single award firm-fixed-price contract with a base period of 12 months and four optional 12-month periods. The NAICS code is 561510 (Travel Agencies) and the PSC is V003 (Transportation/Travel/Relocation).
The contractor must provide comprehensive domestic travel management services to U.S. Embassy Addis Ababa employees, dependents, and TDY personnel, including ticket delivery, travel arrangements, reservations, and ticketing issuance. The contractor must maintain a standard of two agents with at least 10 years of experience, fluent in English, with trained backup support. Key service requirements include adherence to U.S. Government travel regulations, quarterly performance reporting with KPIs (response times, traveler satisfaction scores, error rates), maintaining security access protocols with identifiable personnel, and achieving service levels of no more than one customer complaint per month with a maximum 24-hour response time to Contracting Officer Representative notifications. Pricing must be submitted as a firm-fixed-price proposal including all labor and associated charges, with Defense Base Act insurance costs reimbursed separately; bank transfer fees and taxes will not be reimbursed. The contractor furnishes labor and equipment while the Government furnishes office and site access. A pre-proposal conference is scheduled for February 24, 2026, with registration required by February 20, 2026. Questions must be submitted by February 27, 2026. The primary point of contact is Contracting Officer Kathleen Edgin (edginka@state.gov; +251111306995) and the secondary point of contact is Seble Tadesse, Procurement Specialist/COR (tadesses@state.gov; +2511111306728).
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Text version
SENSITIVE BUT UNCLASSIFIED
Combined Synopsis/Solicitation
Domestic Travel Management Services
Solicitation Number: 19ET1026Q0006
Issue Date: 02/13/2026
Issued as: Request for Quotations (RFQ)
Response Due Date/Time: 03/06/2026, at 10:00 a.m. (4:00 a.m.(morning) Addis
Ababa time /Local Time
Agency: U.S. Department of State / U.S Embassy Addis Ababa, Ethiopia
NAICS: 561510 – Travel Agencies
PSC: V003 – Transportation/Travel/Relocation – Travel
This Acquisition is : Unrestricted - Full and Open
Place of Performance: Addis Ababa, Ethiopia at U.S Embassy compound
Type of Contract: Firm-Fixed-Price Contract
Award Type: Single award
1. Description
This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; offers are being requested and a separate written solicitation will not be issued.
2. Period of Performance
Base period: 12 months from date of award, with four 12-month option periods.
3. Statement of Work
A. Service Scope
The Contractor shall provide domestic travel management services and other relevant travel related support to U.S. Embassy Addis Ababa employees, their dependents, and TDY personnel, as outlined in this solicitation. Services include:
• Responsible for delivering tickets and other related paper works, as instructed by U.S. Embassy, Addis Ababa travel office
• Make travel arrangements/reservations/ticketing issuance and delivery of tickets.
• Standard of two agents, at least 10 years of experience, fluent in English, with sufficient trained back-up as necessary to accommodate illness, vacation, or other absences of the primary dedicated agents.
• Assistance in providing information on flights, visas in Galileo system and health requirements.
B. Compliance & Reporting
• Adhere to U.S. Government travel regulations and any mission-specific travel policies.
• Quarterly Performance Report: Including KPIs such as response times, traveler satisfaction scores, and error rates.
• Ensure timely and accurate booking, ticketing, and traveler assistance services.
C. Security & Access
• Coordinate access with the COR; adhere to site access protocols and any required badging.
• Personnel must be identifiable (uniforms or badges) and trained in safe handling.
D. Government Furnished & Contractor Furnished
• Contractor Furnished: labor, all equipment and supplies.
• Government Furnished: Office and site access.
E. Service Levels
• All required services are performed and no more than one (1) customer complaint is received per month.
• Response time to COR notifications ≤ 24 hours.
4. Pricing
Offerors shall submit a firm-fixed-price proposal that includes all labor and associated charges for providing comprehensive travel management services.
*** Note - DBA insurance reimbursed.
Other additional charges like the bank transfer fee and tax will not be reimbursed.
A. Base Year
Item Description
Unit
Unit Price in USD Quantity
Total Price in USD
Management Fee Month 12
Defense Base Act (DBA)
Insurance Premium costs Year 1
Total amount for the Base Year USD
B. First Option Year in USD Quantity
Total Price in USD
Management Fee Month 12
Defense Base Act (DBA)
Insurance Premium costs
Total amount for the First Option Year USD
C. Second Option Year in USD Quantity
Total Price in USD
Management Fee Month 12
Defense Base Act (DBA)
Insurance Premium costs
Total amount for the Second Option Year USD
D. Third Option Year in USD Quantity
Total Price in USD
Management Fee Month 12
Defense Base Act (DBA)
Insurance Premium costs
Total amount for the Third Option Year USD
E. Fourth Option Year in USD Quantity
Total Price in USD
Management Fee Month 12
Defense Base Act (DBA)
Insurance Premium costs
Total amount for the Fourth Option Year USD
The Grand Total Contract Amount for the base and all optional years is USD
5. Provisions and Clauses
The following provisions and clauses apply to this acquisition:
• FAR 52.212-1, Instructions to Offerors—Commercial Products and
Commercial Services
• FAR 52.212-3, Offeror Representation and Certifications—Commercial
Products and Commercial Services
• FAR 52.212-4, Contract Terms and Conditions—Commercial Products and
Commercial Services
• FAR 52.212-5, Contract Terms and Conditions Required to Implement
Statutes or Executive Orders—Commercial Products and Commercial
Services
6. Evaluation Criteria
Award will be made to the lowest-priced, technically acceptable offeror.
7. Submission Instructions
Offers must be submitted electronically to addiscontract@state.gov no later than
March 06, 2026, at 10:00 a.m. (4:00 a.m.(morning) Addis Ababa time. Questions are due by February 27, 2026, at 10:00 a.m. (4:00 a.m.(morning) Addis Ababa time.
8. Site Visit
A pre-proposal conference will be held on February 24, 2026, at 10:00 a.m. (4:00 a.m.(morning) Addis Ababa time. Interested offerors must register by no later than
02:00 p.m. (08:00 p.m. (afternoon) Addis Ababa time) on February 20, 2026.
9. Point of Contact
PRIMARY POINT OF CONTACT
Kathleen Edgin
Contracting Officer
Email: edginka@state.gov
Phone: +251111306995 mailto:addiscontract@state.gov mailto:edginka@state.gov
SECONDARY POINT OF COTACT
Seble Tadesse
Procurement Specialist /COR/
Email: tadesses@state.gov
Phone: +2511111306728
10. Attachments
• Full solicitation package
End of Combined Synopsis/Solicitation mailto:tadesses@state.gov
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