Attachment 1 - Interactive Health Literacy Portal (IHLP) Pilot Program RFQ - A0001 FINAL.pdf

19AQMM23R0242 A0001

SBU - CONTRACTING AND ACQUISITIONS

U.S. Department of State

Office of Acquisitions Management supporting

Bureau of Medical Services

RFQ #: 19AQMM23R0242

Interactive Health Literacy Portal (IHLP) Pilot Program

Section (a) Standard Form (SF) 33

Section (b) SF 33 Continuation

Section (d) Solicitation Provisions

Attachment 1 Section 1: Submission Requirements

Section 2: Statement of Work

Section 3: Solicitation Considerations

Section 4: Proposal Submission Format and

Requirements

Section 5: Evaluation Process and Instructions

Attachment 2 Pricing Table

Attachment 3 Past Performance Survey

Attachment 4 Template for Vendor Questions

Attachment 5 C-SCRM Questionnaire and C-SCRM Software Producer

Attestation Form

PERTINENT INFORMATION PERTINENT INFORMATION

Mission of the U.S. Department of State: The U.S. Department of State is the lead institution for the conduct of American diplomacy and the Secretary of State is the President’s principal foreign policy advisor. The Department of State’s mission is to advance U.S. national security interests, fight terrorism, protect U.S. interests abroad, and implement foreign policy initiatives that build a freer, prosperous and secure world.

Mission of the Bureau of Medical Services: The Bureau of Medical Service (MED)’s global mission to provide preventive, primary, and emergency medical care to Chief of Mission (COM) personnel is accomplished through global programs and echelons of care from health unit medical providers and regional medical centers to resources in the United States. The Washington-based

MED team works closely with overseas counterparts to ensure the safety of America’s diplomatic community of 75,000 people including employees, interagency partners, and family members assigned to U.S. missions abroad. Further, MED provides initial occupational health services to the diplomatic community and the locally employed staff population of over 150,000. MED’s combined Civil and Foreign Service, domestic, overseas, and contractor workforce provides the professionalism, expertise, and agility to meet the Department’s medical needs.

Scope: This will be a non-personal services contract to provide a web-based holistic health and wellness education and promotion platform for DOS employees worldwide.

Type of Contract: Stand-alone Firm Fixed Priced (FFP)

This acquisition is being competed on a full and open competitive basis in accordance with FAR

6.101.

Acquisition Procedures: FAR Part 12 Acquisition of Commercial.

NAICS: 611699 – All Other Miscellaneous Schools and Instructions

511210-Software Publishers

541511-Custom Computer Programming Services.

PSC Codes: DA10

Acquisition Procedures: FAR Subpart 13.5 (Simplified Procedures for Certain Commercial

Items)

Quote Evaluation: The following Factors will be used to evaluate quotes:

• Factor 51: C-SCRM Questionnaire and C-SCRM Software Producer Attestation Form

• Factor 12: Previous experience in supplying the services

• Factor 23: System Functionality

• Factor 34: Service Warranty

• Factor 45: Price

• Factor 5: C-SCRM Questionnaire and C-SCRM Software Producer Attestation Form

Place of Performance: The platform will be made available to Departmental employees and their families worldwide.

Questions Due: NLT 2pm (Eastern) on August 16, 2023

Proposal Due: NLT 2pm (Eastern) on August 2428, 2023

Period of performance: The Contractor shall complete delivery, installation, integration, and testing no later than 30 calendar days from the date of award. This is a pilot program for a term of one (1) 12-month period. There will be no option periods. Warranty, maintenance, and support shall be provided for the period described in Section 2, Sub-Section 6, “Warranty” of this SOW.

SECTION 1

SUBMISSION INFORMATION PERTAINING TO REQUEST FOR QUOTE (RFQ)

19AQMM23R0242

INFORMATION TO CONTRACTOR

Contractors are reminded that information furnished under this Request for Quote (RFQ) may be subject to disclosure under the Freedom of Information Act (FOIA). Therefore, all items that are confidential to business or that contain trade secrets or proprietary or personnel information must be clearly marked. Marking of items will not necessarily preclude disclosure when Department of State (DOS) determines disclosure is warranted by FOIA. However, if such items are not marked, all information contained within the submitted documents will be deemed releasable.

QUESTIONS CONCERNING THE REQUEST FOR QUOTE

Offerors are warned against contacting any DOS personnel other than the Contracting Officer and Contract Specialist prior to award of the Contract resulting from this RFQ. If such a contact occurs and found to be prejudicial to competing vendors, the vendor making such a contact may be excluded from award consideration.

No information concerning this RFQ shall be provided in response to telephone calls. All such questions must be submitted via email by no later than 2:00 P.M. (local Washington, DC time)

August 16, 2023. Any submission communications to this RFQ shall cite reference section title and page number, and be directed to the following individuals:

Primary POC: Robin L Guillie Secondary POC: Qiana J. Richmond

Title: Contracting Officer Title: Contract Specialist

E-mail: GuillieRL@state.gov Email: RichmondQJ@state.gov

NOTICE OF RFQ CLOSING DATE AND TIME

All offers shall be submitted to the designated Government Representatives referenced below.

No information concerning this RFQ shall be provided in response to telephone calls. All such

RFQ responses must be submitted via email by no later than 2:00 P.M. (local Washington D.C.

time) August 2428, 2023. Any communications in reference to this RFQ shall cite Solicitation

# 19AQMM23R0242 in the email subject line, and be directed to the following individual:

Primary POC: Robin L Guillie Secondary POC: Qiana J. Richmond

Title: Contracting Officer Title: Contract Specialist

E-mail: GuillieRL@state.gov Email: RichmondQJ@state.gov

CONTRACTOR RELATIONSHIPS

The Department of State (DOS) encourages the use of subcontractors. In addition, the

Department requires that any potential Organization Conflict of Interest be identified in the proposal to ensure proper firewalls are established prior to award.

MULTIPLE PROPOSALS/ALTERNATIVE SOLUTIONS

Contractors shall not submit, nor shall the Government accept or evaluate, multiple proposals offering alternative solutions. Contractors shall not submit, nor shall the Government accept or evaluate, multiple solutions within one proposal.

PERIOD OF ACCEPTANCE OF OFFERS

Contractors shall agree, if the proposal is accepted within one-hundred-twenty (120) calendar days (unless a greater period is inserted by the contractor) from the date specified in the solicitation for receipt of proposals, to furnish any or all the requirements upon which prices are proposed at the price set opposite each item, performed and/or delivered at the designated point(s) within the time specified.

SECTION 2

STATEMENT OF WORK (SOW)

1. GENERAL: This is a non-personnel services contract to provide a virtual comprehensive health and wellness platform or similar solution. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Instruction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform virtual health and wellness education as defined in this Statement of Work except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Bureau of Medical Services (MED), Office of Occupational Health and

Wellness (OHW) provides a Wellness Program for Department employees with extensive health education solutions to include for example, physical activity class opportunities, stress management sessions, as well as informational and promotional sessions including sleep health, nutrition, heart health, Alzheimer’s awareness, and similar topics that teach and promote positive behaviors related to all aspects of holistic health. This program has proven to be very successful in terms of both participation and participant satisfaction indicators.

To respond to past and potential new realities presented by pandemic diseases and world-wide distribution of employees these practices and initiatives need to be provided in a virtual format to maximize participation and satisfaction of our workforce regardless of their work location. Our employees are reliant on these opportunities of guided physical activity programming and instruction on physical activity, but also education and practices to mitigate other health related behaviors. We believe that provision of these resources helps mitigate stress and empower employee wellbeing to effectively manage the new realities of their work/workspace in a time of continued uncertainty.

In the recent past, all in-person wellness classes to include martial arts, yoga, other physical activities, and health education seminars had been suspended in accordance with COVID-19 related guidance and has not been reinstated as more employees returned to the physical workplace in the National Capital Region. Our employees are reliant on these opportunities for guided instruction and physical activity as well as other behaviors.

To mitigate the situation, the MED Wellness Team is increasing virtual communication with employees and providing limited free virtual exercise instructional videos as an alternative to utilize in their alternate workspaces. However, the free and public-use options are not a permanent solution, nor have they produced to the professional quality our employees need for safe and effective exercise and educational experiences. Procurement of a virtual comprehensive health and wellness solution commercially will enable the program to provide safe, effective, and evidence-based instruction that our workforce has come to expect and rely on to maintain their wellbeing, and ultimately productivity wherever their workplace is located. Previous market research identified several commercial, stand-alone products that may be a possibility, but the need to abide by federal guidelines to protect any Personally Identifiable Information (PII) or

Personal Health Information (PHI) and have Authority to Operate (ATO) the platform or system within the Department’s IT infrastructure has proven problematic. Any solution identified must operate in such a manner as to not collect or utilize PII or PHI of the user and will not be maintained within the Department’s IT infrastructure.

Expansion to an online resource is not a knee-jerk response to the current situation, but one that was originally planned and requested for FY 2021 to build our capacity to provide these services to our overseas employees and families.

2. SCOPE: Under this contract, the Contractor shall provide a virtual comprehensive health and wellness solution through a software-based application.

Cybersecurity Supply Chain Risk Management (C-SCRM). Various Executive Orders, Office of Management and Budget (OMB) Memorandums, and National Institute for Science and

Technology (NIST) requirements call for increasing software supply chain security and secure software development practices. Some references include:

• Executive Order 14028

• OMB Memo M-22-18

• OMB Memo M-23-16

• OMB Memo M-21-30

• NIST Special Publication (SP) 800-161, Rev. 1

• NIST SP 800-218

To ensure the Department’s C-SCRM Program conforms to NIST guidance on and to mitigate supply chain risks, a completed C-SCRM questionnaire is mandatory and has been incorporated in

Section 2within and the solicitation contract clauses.

Performance Requirements:

1. Provide a perpetually current, evidence-based, multi-lingual health and wellness solution with a repository of virtual health educational resources comprised of presentations and instructional videos that will contribute to the holistic nature of employee well-being.

2. The repository should include instructional and motivational videos with content that includes but is not limited to the promotion of physical activity/fitness, nutrition, sleep hygiene, stress management, and healthy aging.

3. The proposed solution should have the capability to incorporate or link to any presentations or classes that MED Wellness arranges into the repository of available pre-recorded sessions.

4. We anticipate that the solution will have the capability to develop user challenges

(physical activity challenges, healthy behaviors challenges, etc.) to encourage participant engagement.

5. Solution should have a customizable smartphone application for mobile users.

6. The proposed solution should have capability to collect and report qualitative and quantitative user experience data that does not rely on any PII/PHA of the user.

7. The solution shall be capable of providing concurrent access for unlimited consumers located world-wide via the web and to include an option for those in areas/countries with low bandwidth.

8. Solution will provide a participant registration process that does not collect or utilize any user individual PII but ensures that only authorized personnel are able to register for a user account.

9. Solution shall include a disclaimer upon user log-in that indicates the advice/information provided is intended for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. And that the user should always seek guidance from their healthcare provider about any questions regarding a medical condition.

The contractor shall accomplish a delivery mechanism for the above objectives within the scope described within 30 days of contract award.

2.3. DELIVERABLES:

2.13.1 Activity Report: The Contractor shall create a monthly usage report that shall document the following, due by COB on the first Monday of each month of the contract period of performance:

a. Total participant use

b. Unique participant use

c. Country from which user access occurs

d. User satisfaction rate

e. Break-down of specific components accessed

3.2 Billing: The Contractor shall submit monthly bills for services rendered, and process invoices according to the terms of the contract.

4. DELIVERY (SHIPPING AND HANDLING INSTRUCTIONS)

The contractor is ultimately responsible for the delivery of a fully operational virtual comprehensive health and wellness platform or similar solution.

All items shall be delivered/installed, or a method to access the platform shall be provided to the assigned COR for distribution. The method of user access must be facilitated so that the COR or assigned designees may manage so that only authorized initial users are provided access.

5. TYPE OF CONTRACT

This is a firm-fixed price, single award contract meeting the requirements in Section 2 above. No additional sums shall be payable on account of any escalation in the cost of materials, equipment or labor, or because of the Contractor’s failure to properly estimate or accurately predict these prices or difficulty of achieving the results required by this contract. Nor shall the contract price be adjusted on account of fluctuations in the currency exchange rates.

The requirements outlined under Section 2, Scope, shall meet or exceed the salient characteristics as detailed. The applicable NAICS codes for this solicitation are NAICS 611699 - All Other

Miscellaneous Schools and Instruction, 511210-Software Publishers, and 541511-Custom

Computer Programming Services. The size standard for NAICS 611699 is $12M, the size standard for NAICS 511210 is $41.5M, and the size standard for NAICS 541511 is $30M.

The price shall include all direct and indirect costs, shipping, profit, insurance, etc. The price will not be subject to adjustment after award of the contract.

6. WARRANTY

The contractor will provide the standard performance warranty to the information platform. The

Contractor shall be solely responsible, at no additional cost to the Government, of connection costs, shipping costs, parts, labor, and any other costs required to ensure proper performance of the platform. The full warranty coverage shall cover the entire period of performance.

7. INSPECTION AND ACCEPTANCE

The designated MED COR shall conduct an inspection/test of the platforms’ functionality prior to the system being released for use to verify and learn about the full operation capabilities of the

System. Designated COR will formally accept the platform for use once verification is completed and a determination is made that the system is fully operational.

8. APPLICABLE DOCUMENTS

Individual operations, and handling manuals/instructions shall be delivered with the delivery of the platform.

9. PERIOD OF PERFORMANCE (POP)

Contractor shall complete delivery, installation, integration, and testing no later than 30 calendar days from the date of award. The period of performance for this pilot program will be for a term of one (1) 12-month period. There will be no option periods. Warranty, maintenance, and support shall be provided for the periods described in Section 6, “Warranty” of this SOW.

End of SOW

SECTION 3

SOLICITATION CONSIDERATIONS

The award resulting from this solicitation will made to the lowest price technically acceptable offeror. In addition to providing pricing for this solicitation, each Offeror must provide any required, NON-PRICING responses (e.g., technical proposal, representations and certifications, etc.) so that they are received no later than the closing date and time for this solicitation (i.e., PLEASE SEE SECTION 1 OF SOLICITATION FOR DUE DATE). Submissions must be sent via email to the government representative specified in SECTION 1.

This solicitation requires Offeror to be registered in System for Award Management (SAM) prior to award, pursuant to FAR 4.1102 and other applicable regulations and guidelines. Information can be found at www.sam.gov.

If software is provided or included, Seller shall, upon request, provide Buyer with a copy of the

End User License Agreement. Seller certifies that all software is licensed originally to Buyer as the original licensee authorized to use the software.

SECTION 4

PROPOSAL SUBMISSION FORMAT AND REQUIREMENTS

SELLER REQUIREMENTS

All responsible vendors that submit proposals pursuant to the requirements outlined in this document shall be considered by DOS.

GOVERNMENT POINT OF ENTRY

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR subpart 12.6, as supplemented with additional information included in this notice.

This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. Proposals shall be solicited and submitted via email to the designated Government Representatives.

https://www.acquisition.gov/content/part-12-acquisition-commercial-items#i1112616 https://www.acquisition.gov/content/part-12-acquisition-commercial-items#i1112616 https://www.acquisition.gov/content/part-12-acquisition-commercial-items#i1112616 https://www.acquisition.gov/content/part-12-acquisition-commercial-items#i1112616

FORMAT FOR TECHNICAL AND COST/PRICE QUOTATION

File Format Requirements

Vendors’ technical proposals and price quotations shall:

• Be viewable in either: Microsoft Word 2010, Excel 2010, PowerPoint 2010, Adobe

Reader XI, or Adobe Acrobat Pro X (as applicable and appropriate).

• Limit the number of pages to no more than twenty (20), 12-Point Font, Times New

Roman.

• Should the Vendor exceed the 20-page limit, any additional content exceeding the page limit shall not be considered. This includes Microsoft Word, Excel, and PowerPoint (e.g., as applicable and appropriate). PDF format shall be used only for scanned documents.

It is the Offeror’s responsibility to ensure that the complete proposal has reached the email addresses. The U.S. Government is not responsible for emails that have not reached the final destination due to size restrictions or due to security constraints held back by the Department’s

SPAM filter. The maximum email file size is 10MB. If necessary, the Offeror can send more than one email.

FORMATTING REQUIREMENTS:

Volume I – Technical Proposal

Address the contractor’s technical qualifications in the following areas. Additional details in

Section 5.

• Part A: General

• Part B: Specific (See Section 5 below)

Volume II – Price

• Price Breakdown for All Items

AT A MINIMUM, A PROPOSAL PACKAGE MUST INCLUDE:

• Completed Firm Fixed-Unit Price CLIN Structure (via Attachment 2, Pricing Table)

• All prices shall reflect USD

• Description of any special features, testing procedures and any value-added services

• Delivery information and shipping services including terms and conditions

• Warranty information

Price: Firm fixed unit prices for all offered services (identify any discounts offered) shall be included in the proposed price for each service. The proposed price for each CLIN must include all related costs including the cost of warranty.

Description: Description of the services being proposed; product literature must be provided to demonstrate how the platform being proposed meets ALL the technical requirements in

Section 2. Proposal must demonstrate compliance with all required features and specifications as outlined in the RFQ (i.e., Section 2, SOW). Also, include description of warranty terms, special features or value-added items and services, and any non-contract items (i.e., open market items).

Proposals that include only the information found in the solicitation (e.g., copied/pasted) will not be considered a complete proposal and will be determined Non-Responsive.

Unique Entity Identifier (UEI) and SAM: Include UEI number and statement that the vendor is registered in SAM as appropriate business type under the applicable NAICS codes (611699), (511210), and (541511).

Certifications: Completed certifications (FAR 52.212-3) or provide a statement that the certifications are included already at the SAM web site (sam.gov) and provide evidence it is on the web site.

A complete description of all warranty terms and conditions must be included in the proposal. For more information on minimum warranty specifications, see: Section 2, Sub-Section 6, “Warranty.”

Vendors’ submissions must include a detailed description of the services that will be provided.

This information may include, but is not limited to, platform functionality specifications, user load limits, software and connectivity requirements or other useful information.

Government reserves the right to disqualify offerors that do not submit all required documentation, or otherwise do not comply with the above proposal restrictions, or any other requirements outlined in this document.

Additional information regarding offeror submissions may be found in Section 5, Evaluation

Instructions and Criteria Instructions to Quoters below.

SECTION 5

EVALUATION INSTRUCTIONS AND CRITERIA INSTRUCTIONS TO QUOTERS

BASIS OF AWARD

The Government anticipates issuing an award to the Offeror whose proposed price provides the best value to the Government, price, and other factors considered.

The Government: intends to evaluate proposals and award a contract without discussions with offerors; reserves the right to conduct discussions if the Contracting Officer later determines them to be necessary; and reserves the right to eliminate from consideration for award any or all offers at any time prior to award of the contract. Oral proposals are not required.

FULL AND OPEN COMPETITION

This acquisition is being competed on a full and open competitive basis in accordance with FAR

6.101.

ACQUISITION METHOD

FAR Part 12 Acquisition of Commercial. The clause at 52.212-4, Contract Terms and

Conditions-Commercial Items, applies to this acquisition.

SERVICES AND PRICES

The Contractor shall provide to the U.S. Government the required services as described in

Section 2 for the stated firm fixed price. Further, the Contractor shall properly perform the predelivery inspection of the platform and deliver the services as required in Section 2. The firm fixed price shall include the products pre-delivery inspection and test, operator’s manuals, warranty certificates and any other documentation appropriate for the service delivery.

EVALUATION FACTORS: LOWEST PRICE TECHNICALLY ACCEPTABLE (LPTA).

The Government considers it to be in its best interest to award to the lowest priced technically acceptable offeror. The LPTA process is selected as appropriate for this acquisition because the best value is expected to result from selection of the technically acceptable proposal with the lowest evaluated price.

The following information should be carefully reviewed by any vendor contemplating an offer for this contract:

DOS reserves the right to reject a proposal that is technically unacceptable, unreasonably high in price, or missing required information.

To be considered for award, the contractor must be determined by the Contracting Officer to be responsible in accordance with the standards described in FAR 9.104-1.

To be considered for award, the contractor must be registered in SAM (www.sam.gov).

Exceptions to this requirement are enumerated in FAR 4.1102.

DOS will award the contract to the vendor whose offer is lowest price technically acceptable and whose offer is in compliance with the terms of the RFQ to include the technical information required below.

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The following factors shall be used to evaluate proposals for technical acceptability:

A. General:

The offer conforms to the requirements found within the solicitation and its attachments and provides the necessary information required within its contents.

Submissions must include sufficient detail for effective evaluation and substantiation of stated claims.

Submissions must provide convincing rationale for how requirements will be met.

Responses to requirements do not rephrase or restate the Government’s requirements.

B. Specific:

The offerors shall also address the following to enable DOS to assess the offeror’s ability to provide required services described in Section 2 above:

1. System Functionality: The proposed system must meet all the performance and technical requirements in Attachment 5.

a Complete Attachment 5, C-SCRM Questionnaire and C-SCRM Software Producer

Attestation Form (is excluded from Technical Proposal page count) b The offeror shall include in its offer Attachment 5, C-SCRM Questionnaire and C-

SCRM Software Producer Attestation Form, which shall be completed in accordance with the attachment’s instructions. Failure to follow the attachment’s instructions may result in rejection of the offer.

Rating Rating Definition

GO

The proposal meets the criteria in the following two (2) paragraphs.

The C-SCRM Questionnaire contains both the following: (1) C-SCRM

Questionnaire instructions are completed; and (2) contains Yes answers for all questions in Sections 2 and 3 of the questionnaire.

For suppliers offering critical software, the C-SCRM Software Producer

Attestation Form is completed for each software producer and meets the following: (1) name of software producer is provided; (2) description of which product or products the statement refers to is provided; and (3) contains a statement attesting that the software products listed in Item

Number 1.3 of this form follow the SSDF as identified in NIST SP 800-218.

NO GO The proposal does not meet one (1) or more of the criteria in the following two (2) paragraphs.

Rating Rating Definition

The C-SCRM Questionnaire contains both the following: (1) C-SCRM

Questionnaire instructions are completed; and (2) contains Yes answers for all questions in Sections 2 and 3 of the questionnaire.

For suppliers offering critical software, the C-SCRM Software Producer

Attestation Form is completed for each software producer and meets the following: (1) name of software producer is provided; (2) description of which product or products the statement refers to is provided; and (3) contains a statement attesting that the software products listed in Item

Number 1.3 of this form follow the SSDF as identified in NIST SP 800-218.

1.2.Previous experience in supplying the services: The offer must provide information which describes their experience at supplying the services and their ability to deliver the services to the Government as required in Section 2 above.

1. System Functionality: The proposed system must meet all the performance and technical requirements in Attachment 5.

a Complete Attachment 5, C-SCRM Questionnaire and C-SCRM Software Producer

Attestation Form (is excluded from Technical Proposal page count)

2.a The offeror shall include in its offer Attachment 5, C-SCRM Questionnaire and C-

SCRM Software Producer Attestation Form, which shall be completed in accordance with the attachment’s instructions. Failure to follow the attachment’s instructions may result in rejection of the offer.

3. Service Warranty: The offer must provide evidence of their ability to meet the warranty requirements described in Section 6 above.

Note that failure to provide any of the above listed technical information will result in an offeror’s proposal being deemed Technically Unacceptable and therefore, will not be considered for an award. Brief responses that just state the offer can provide the services without details to support the statements as requested above will be deemed Technically

Unacceptable.

TECHNICALLY ACCEPTABLE/UNACCEPTABLE

Acceptable The proposal demonstrates experience with supplying the services as outlined in Section 2 of this Solicitation. The proposal demonstrates the platform will meet or exceed all the technical requirements in Section 2.

Sufficient evidence is presented to demonstrate the offeror’s ability to provide service warranty coverage for the platform as required in the solicitation.

Unacceptable The proposal does not demonstrate experience with supplying the services as outlined in Section 2 of this Solicitation. The proposal does not demonstrate the platform will meet all the technical requirements in

Section 2. There is insufficient evidence presented in the proposal to demonstrate the offeror’s ability to provide service warranty coverage for the platform as required in the solicitation.

In addition, there are other considerations that may be taken into account:

The offeror must be able to demonstrate that it has the necessary resources to provide on-time service delivery at a high level of quality.

The USG reserves the right to eliminate from consideration for award any or all offers at any time prior to award of the contract. The USG will determine acceptability by assessing the offeror's compliance with the terms of this RFQ.