19AQMM22R0154_Draft SOW.docx

C.1. SCOPE OF SERVICES

GENERAL

This section outlines the objectives to be fulfilled under the Indefinite Delivery-Indefinite Quantity (IDIQ) contract. Specific desired outcomes and constraints, including deliverables, performance requirements, and quality assurance standards will be developed for each task order issued by the Department of State (DOS).

The Contractor shall provide required personnel as detailed in each task order. All personnel must meet or exceed the requirements identified in the applicable position description and any additional requirements identified in the task order. While this contract shall primarily be executed in Colombia, the Government reserves the right to hire third country nationals in support of other countries in the region, the details of which will be specified at the task order level.

The contractor shall:

a. Provide personnel that are available and reliable to meet the demands of the required task order, work schedule and the travel requirements established for the individual.

b. Ensure that all personnel shall have the required organizational, oral, and written communication skills and the ability to follow directions as specified in each task order.

c. Provide personnel that are capable of consistently delivering uninterrupted high-quality work, as is expected of competent professionals.

d. Provide adequate staffing support to ensure that each INL program maintains continuity for the entire duration of the contract and provides adequate transitional support when required.

e. Obtain and retain existing and future qualified employees to meet the mission objectives of INL Bogota.

f. Provide a compensation package that attracts and retains competent employees that meet the objectives stated in each task order.

g. Provide customers with a positive experience by maintaining a professional and efficient workforce.

ABOUT INL BOGOTA PROGRAMS

The mission of the Bureau of International Narcotics and Law Enforcement Affairs (INL) is to minimize the impact of international crime and illegal drugs on the United States, its citizens, and partner nations by providing effective foreign assistance and fostering global cooperation. This mission, which centers on helping our partner nations establish a capable and accountable criminal justice sector, was expanded during the past decade to include stabilizing post-conflict societies through criminal justice sector development and reform. This mission supports Peace and Security by stabilizing and strengthening security institutions to build a global security capacity and by combating narco-trafficking and other transnational crimes such as money laundering and criminal gangs. It promotes governing justly and democratically by strengthening justice sector institutions, good governance, and respect for human rights.

The Bureau’s priority programs support three interrelated objectives:

· Building Criminal Justice Systems: Institutionalize rule of law by developing and expanding criminal justice systems to strengthen partner country law enforcement and judicial effectiveness, foster cooperation in legal affairs, and advance respect for human rights.

· Counter-Narcotics: Disrupt the overseas production and trafficking of illicit drugs through targeted counter narcotics and institution-building assistance and coordination with foreign nations and international organizations.

· Transnational Crime: Minimize the impact of transnational crime and criminal networks on the U.S. and its allies through enhanced international cooperation and foreign assistance.

The U.S. Embassy INL Section Bogota is responsible for the administration of projects and funds provided by the Bureau for International Narcotics and Law Enforcement Affairs.

INL Section Bogota eradication and interdiction programs, security-related assistance, and institution building activities with the Colombian National Police (CNP), Military and Navy prevent hundreds of tons of illegal drugs from reaching the United States, deny criminal and terrorist groups financial support, increase state presence and the rule of law in consolidation zones throughout the country thus creating opportunities for licit economic activities, and provide capacity which Colombia shares with other countries in the region facing similar threats.

INL Section Bogota directly assists the Government of Colombia (GOC) to expand its presence into zones where illegal armed groups, illicit crop production and narco-trafficking converge. INL Section Bogota resources also strengthen the capacity of judicial systems and increase accountability within Colombian institutions to address threats posed by emerging criminal bands (BACRIM), and to bring legitimacy and governance in zones of consolidation.

C.2. GENERAL PERFORMANCE AREAS

The following performance areas are not meant to be definitive, but rather represent in summary form the general areas to be supported. Specific performance requirements will be established at the task order level.

The Government reserves the right to incorporate additional performance areas and labor categories in support of INL Bogota programs at a later date.

C.2.1. BUSINESS OPERATIONS

The contractor shall provide personnel that can deliver expert advice, assistance, guidance, and counseling, in support of the goals and objectives of each program within the INL Section Bogota.

The generalized proficiency required for these task orders are individuals who are capable of working with the US Embassy and INL management teams, Colombian government officials, INL partner agencies, and technical experts and assistants in order to nationally eliminate agency fraud, modernize national security, develop outreach and training programs and develop strategies for fiscal stability.

These positions contribute to the development and implementation of organizational strategies, policies and practices and generally will require staff that is skilled within the areas of quantitative and qualitative analysis, developing critical evaluations, creating comprehensive training programs, providing programmatic performance oversight and possessing strong managerial, operational and logistical support expertise.

C.2.2. ENGINEERING

Engineering services include, but are not limited to, developing and editing work scopes; ensuring schedules and budgets are defined and maintained; providing coordination of resources between resource managers/supervisors; and ensuring that all necessary reviews and approvals are obtained as projects proceed to subsequent phases. Engineering services encompass such fields as electrical, electronics, information systems, civil, architect, and telecommunications.

19AQMM22R0154 – DRAFT SOW

C.2.3. ADMINISTRATIVE SUPPORT

The contractor shall provide personnel that are capable of delivering higher level office support and can provide specialized assistance for a managerial or logistical department such as accounting, budgeting, travel or general administration, or specialized support for a specific INL program.

The contractors assigned to this discipline must generally be able to perform a wide variety of administrative support duties ranging from general clerical support to complex administrative coordination and must be able to apply judgment with respect to communications and confidentiality. These positions require intermediate or advanced level proficiency in the use of standard desktop applications, including the ability to produce documents and presentations of all kinds using word processing, spreadsheets, and presentation software tools.

These positions contribute to the day-to-day efficiency and effectiveness of the INL mission and will require staff that is skilled in performing administrative and personal assistant duties including translation services, conducting research, preparing statistical reports and spreadsheets, preparing correspondence, presentations, handling information requests, planning conferences and meetings, providing purchasing and payroll support, employment administration requirements, making travel arrangements, and maintaining calendars and schedules.

Although procurement and travel services are defined in general terms in Items C.2.3.1 through C.2.3.2 below, contract positions may incorporate elements from more than one of these items. Certain contract positions may also incorporate some of the logistical activities detailed in Section C.2.3.3.

Based on programs that INL has already initiated in the region, it is not uncommon for the preponderance of services to shift from one type of service to another type as a program evolves. For example, a program may require a substantial procurement effort at the outset, followed by a shift in services to administrative and logistical support.

In some cases, the types of procurement, administrative, and logistical services are of a more specialized nature, which necessitates the hiring of experts in these fields. In other cases, the types of services required may be of a general enough nature that personnel can be hired to perform cross-functional duties encompassing elements of more than one type of service (e.g., procurement, administrative, logistics). Although it is the responsibility of the contractor to propose personnel with the requisite skills and knowledge to adequately perform in their respective positions, the contractor should consider hiring multifunctional personnel where there may be a perceived benefit, and where it is possible. For example, hiring multifunctional personnel may facilitate the retention of contractor employees in cases where there may be a significant shift in the types of required program support services over time.

C.2.3.1. Procurement and Contracts

The contractor shall provide functional specialists who shall be capable of supporting the management and administration of the contracting and procurement functions for multiple contracts and agreements. This includes oversight and adherence to the required government contracting processes and policies, aiding in the determination as to which products or services should be purchased based on procurement rules and regulations, communicating with both domestic and international suppliers and support of other complex issues regarding contracts and related matters.

These positions contribute to the daily effectiveness and efficiency of the INL programs and their missions and generally will require staff that is skilled within the areas of negotiation, critical thinking, quantitative and qualitative analysis, data entry, ensuring attention to detail, verbal and written communication, advanced problem solving, and data entry expertise.

C.2.3.2. Travel Related Assistance/Support

The contractor shall provide professional travel assistance under the contract, as it relates to travel requirements for INL Bogota and related regional projects/programs. All travel related services, advice, and guidance provided shall be in accordance with the Federal Travel Regulation (FTR), as well as any other applicable USG and/or agency travel policies and procedures.

These positions generally will require staff that is experienced working with travel reservation systems, is familiar with the travel policies of several providers and able to provide travelers with comprehensive support regarding but not limited to travel problems, cancellations, complaints, refunds, disputes, and claims. Additionally, the staff must be able to apply judgment with respect to communications and confidentiality and generally shall be highly organized and skilled in, verbal and written communication, advanced problem solving, complex coordination while ensuring attention to detail and data entry.

C.2.3.3. Logistical Support

The contractor shall provide personnel that are capable of delivering expert logistical services and support for the interdiction, eradication, rural security, policy, law enforcement, and justice programs or in the support of a general managerial or logistical function of INL such as motor pool, warehousing transportation, customs, etc.

The following are the types of logistical services that might be requested under the contract. As with procurement and administrative services, contract positions may include job elements from more than one of the types of logistical services detailed below.

C.2.3.3.1. Motor Vehicle Dispatcher

These positions shall require personnel to perform the necessary clerical work to prioritize, schedule and dispatch motor vehicles in order to safely transport passengers, mail, equipment, and supplies. Additionally, personnel shall be responsible for assigning vehicles, maintaining records and reports, and providing route and destination information and instructions to drivers. Personnel within this discipline shall generally be skilled in effective time management and verbal and written communication, organization and planning, critical thinking, data entry, ensuring attention to detail and have worked with and understand mapping and GPS technologies.

C.2.3.3.2. Motor Vehicle Driver

Motor vehicle drivers provided by the contractor, shall generally be capable of operating a variety of different vehicles, including sedans, pickup trucks, full size vans, and sport utility vehicles. Drivers may also be required on occasion to operate a forklift, as required for loading, and unloading supplies and equipment from vehicles. However, any driver operating a forklift must first receive training and certification from the Department of State (DOS). If required, any such training will be at no expense to the Contractor.

There may at times be circumstances requiring the use of an armored vehicle. As with forklifts, drivers operating armored vehicles must first receive DOS training and certification. If required, any such training will be at no expense to the Contractor.

Personnel within this discipline shall possess a valid host country driver’s license, and the contractor shall ensure that drivers have a high level of driving skill and expertise, be skilled in providing good customer service, possess adequate verbal communication skills, and have worked with and understand mapping and GPS technologies. Additional training shall be provided by the contractor if necessary.

C.2.3.3.3. Receiving Services

Staff provided by the contractor in support of receiving services shall aid in INL warehouse operations by assisting in the receiving of incoming material, counting, and inventorying items, and receiving and checking the contents of packages against packing lists and manifests. This shall also include vehicles, aircraft, boats, and specialized equipment. Personnel under this discipline shall generally possess the skills required to properly document daily activity, be familiar with inventory processing systems and have the communications skills necessary to be able to produce regular and accurate reports.

C.2.3.3.4. Warehouse Support Services

The contractor shall provide personnel that are capable of supporting INL warehouse functions. The personnel under this discipline are generally responsible for assisting in the organization and storage of goods in the INL warehouse. Contractors provided to INL shall generally possess the ability to accurately maintain written and digital records, make arithmetic calculations, perform complex and routine inventory maintenance work with speed and accuracy, perform heavy manual tasks for extended periods of time, and communicate effectively both verbally and in writing in order to work effectively with employees and other departments.

C.2.3.3.5. Transportation Support Services

The contractor shall provide personnel that are capable of overseeing the timely transportation and delivery of goods, maintaining schedules and tracking orders to ensure deliveries are met as specified. Personnel within this discipline shall generally be skilled in effective time management and verbal and written communication, organization and planning, critical thinking, data entry, ensuring attention to detail, providing performance oversight, and possessing strong managerial, operational, and logistical support expertise. Additionally, personnel under this discipline must adhere to government regulations and rules and be able to thrive in a fast-paced environment.

C.2.3.3.6. Property Management

The contractor shall provide staff to assist in the monitoring and oversight of all INL property and equipment. These positions are critical to the End Use Monitoring Program and will aid in its mission to ensure that property is being accounted for and is used as intended and authorized, and that property is maintained in satisfactory working condition. Personnel under this discipline shall generally possess the skills required to properly document daily activity, be familiar with inventory processing systems and have the communications skills necessary to be able to produce regular and accurate reports.

C.2.3.3.7. Customs

The contractor shall provide staff to assist INL customs activities. Contractor staff shall assist in the management and maintenance of overall customs compliance procedures to ensure the timely receipt of supplies and equipment entering Colombia. Personnel within this discipline shall generally be able to provide comprehensive support regarding transportation problems, disputes, and claims. Additionally, the staff must be able to apply judgment with respect to communications and confidentiality and generally shall be highly organized and skilled in, verbal and written communication, advanced problem solving, and complex coordination while ensuring attention to detail and electronic inventory management.

C.2.3.3.8. Donations/End Use Monitoring

The End-Use Monitoring (EUM) program provides information on the disposition and use of all program support provided under INL to the Colombian government. Staff provided by the contractor in support of this program will generally assist in the evaluation and inspection of donated property, coordinate efforts with other INL branches and embassy agencies, and assist in the management of donation logistics.

Positions under this discipline will generally require the contractor to provide personnel that are capable of applying judgment with respect to communications and confidentiality and generally shall be highly organized and skilled in, verbal and written communication, advanced problem solving, and complex coordination while ensuring attention to detail and electronic inventory management.

C.2.3.3.9. Facilities and Field Support Management

INL currently operates several facilities located throughout Colombia. The contractor shall provide INL with a variety of personnel to provide operations and maintenance support for its facilities and structures such as buildings, shelters, containers, landing strips and may also include related equipment (e.g., power generators). Each task order shall specify the exact skill requirements and designated work locations; however, this discipline may require journeymen in skilled trades, unskilled laborers for construction projects, equipment maintenance specialists, mechanical and electrical technicians, lawn and pest control specialists, janitorial personnel, and skilled facilities managers and directors. Regardless of the type of support needed within this discipline, all contractors provided to INL shall ensure compliance with U.S. and Colombian safety and quality standards for facilities.

C.2.4. SUBJECT MATTER EXPERTS AND ANALYSTS

Subject Matter Experts (SMEs) are recognized as having a high level of expertise in specialized fields. SMEs generally provide consulting and assistance services for the development, implementation, and support of higher-level program/project objectives.

They are highly skilled individuals who will be required to work with INL Program Managers in planning and organization, program strategies, budgets, policy, training, interagency and Host Government coordination. They may be required to write statements of work prepare evaluations and efficiency studies.

C.2.5. AVIATION

The contractor shall provide staff to assist INL Aviation Activities. Contractor staff shall assist in various areas of the INL Aviation program to include: Aircraft Operations, Pilots, Logistics, and Technical Advisors supporting the INL program providing Aeronautical Training, Evaluation, and Standardization oversight to Colombian National Police personnel operating and maintaining aircraft covered under the Bilateral Anti-narcotics Support Agreement. Personnel within this discipline shall generally be able to provide comprehensive support within their specific technical specialty as defined in their position description. Additionally, the staff must be able to apply judgment with respect to communications and confidentiality and generally shall be highly organized and skilled in verbal and written communication, advanced problem solving, and complex coordination while ensuring attention to detail and effective electronic communications management.

C.3. QUALIFICATIONS OF CONTRACTOR PERSONNEL

C.3.1. GENERAL

All personnel assigned by the contractor for the performance of the respective services shall be regular employees of the contractor or have a direct contractual relationship with the contractor (e.g., Consultants and Subject Matter Experts). There shall be no employer-employee relationship between the U.S. Government and contractor personnel.

All matters pertaining to the employment, supervision, compensation, promotion, and discharge of such employees are the responsibility of the contractor, who is in all respects the employer of such employees. The Contracting Officer reserves the right to require removal of any employee who is identified as a potential threat to the health, safety, security, general well-being or operational mission of the facility and its population.

The Contractor shall not employ under this contract any person who is an employee of the United States Government (USG), or family member of an USG employee, unless prior written approval is provided by the Contracting Officer. Approval will not be granted in cases where the employment of said person creates an actual or perceived conflict of interest or is contrary to established laws, regulations, and policies of the USG.

In the event of personnel turnover, the contractor shall ensure new personnel have the relevant experience, job knowledge and training to accomplish assigned tasks.

C.3.2. CONTRACTOR PERSONNEL RESUMES AND OTHER INFORMATION

As INL identifies requirements for support services in a particular area, INL will develop a detailed position description (denoted “tasker”). In general, each tasker will include the following information as applicable:

· General duties and responsibilities

· Minimum education requirements

· Language requirements

· Computer skills

· Work experience/knowledge

· Specialized experience

· Management experience

· Leadership experience

· Communication skills

· Security requirements (clearance, background, etc.)

· Citizenship

· Cultural awareness

· Any other area deemed pertinent by the DOS

Based on this information, the contractor shall propose at least two (2) but no more than four (4) appropriate candidates for the position. Resumes and other supporting documents shall also be provided when required. The contractor is responsible to gather and verify all necessary information to determine whether the candidates comply with requirements or not during the selection process. Some examples are English or Spanish tests, transcripts, diplomas, work, and personal references, etc. Resume and additional information shall contain a signed statement that the individual grants permission for his / her information to be submitted for consideration.

The Government will review the information provided to ensure the proposed candidates meet the requirements of each tasker. However, the Contractor shall be solely responsible for selecting the appropriate individual for employment and ensuring the requirements of each task order are met.

C.4. OTHER PERSONNEL REQUIREMENTS

The contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such disciplinary action with respect to its employees as may be necessary. The USG reserves the right to direct the contractor to remove an employee immediately from the workplace, to include all USG facilities, for engaging in any of the prohibited activities noted inC.4.2 below. In the event that the contractor is directed to remove an employee, the contractor shall immediately replace the employee with a qualified replacement, at no additional cost to the USG, in order to maintain continuity of services.

C.4.1. PERSONNEL HEALTH REQUIREMENTS

All contractor employees shall be in good general health without disabilities or medical conditions that would interfere with acceptable performance of their duties. All employees shall be free from communicable diseases and be current with all required vaccinations as required by the US Embassy Bogota.

C.4.2. PROHIBITED EMPLOYEE ACTIVITIES

A determination of unfitness may be made from, but is not be limited to, incidents involving the most immediately identifiable types of misconduct or delinquency as set forth below:

· Neglect of duties shall not be condoned. The contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in upholding the integrity of workplace security.

· Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

· Intoxicants and Narcotics. The contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

· Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include, but are not limited to, the following actions:

1. falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records.

2. unauthorized use of Government property, theft, vandalism, or immoral conduct.

3. unethical or improper use of official authority or credentials.

4. security violations; or,

5. organizing or participating in gambling in any form.

C.5. NOTICE TO GOVERNMENT OF LABOR DISPUTES

The contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

C.6. INCORPORATION OF CONTRACTOR'S TECHNICAL PROPOSAL

(a) The Contractor shall perform this contract in accordance with its technical proposal dated [to be included at time of award] and any revisions there to submitted in response to Solicitation No. XXX.

(b) The Contractor's technical proposal is incorporated by reference and hereby made subject to the provisions of the "ORDER OF PRECEDENCE" clause in SECTION I of this contract. Under the "ORDER OF PRECEDENCE" clause, the Contractor's technical proposal shall follow "the specifications" in the order of precedence.

C.7. SYSTEMS OF RECORDS ON INDIVIDUALS

Work under this contract may require the design, development, or operation of one or more Systems of Records on Individuals subject to the Privacy Act of 1974. Performance of work under this contract shall be in accordance with FAR 52.224-1 "PRIVACY ACT NOTIFICATION," FAR 52.224-2 "PRIVACY ACT," and the following agency rules and regulations: Department of State Privacy Act Guidelines and 5 FAM 400.

(END OF SECTION C)