Attachment 3 - Vendor Questions - 19AQMM22R0152 Consolidated.xlsx
XLSX spreadsheet 29 KB Posted
- Attached to
- Virtual Medical Specialist Consultations
- Solicitation number
- 19AQMM22R0152
About this file
This document contains vendor questions and responses regarding solicitation number 19AQMM22R0152 for virtual medical specialist consultations. The solicitation requires contractors to provide real-time medical specialist consultations including emergency, urgent, and non-urgent care as well as chronic condition management and mental health services via a secure telehealth platform. Services are intended to support approximately 75,000 eligible employees and family members across all time zones. The Department of State intends to award the contract by September 30, 2022, with vendor questions due by August 26, 2022 and proposals due by September 9, 2022. Pricing is on a firm-fixed-unit price basis to cover direct and indirect labor costs, non-labor costs, and profit. Contractors are responsible for ensuring coverage of telehealth services by patients' insurers and billing insurance directly for certain consultation types.
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Questions and Clarifications
| Identifier | Technical, Price, or Business Management | RFP Section and Page Reference | Question or Clarification Request | Government Response |
| 1 | Technical | Is asynchronous telemedicine an option for triage and diagnosing for some medical treatment plans? | For non-urgent consults, triage is asynchronous as it can be scheduled. For diagnosis, unless it is only a question of an over-read of imaging, the goal is to have synchronous consults. | |
| 2 | Business Management | Section C; Page 6 | Based on the RFP, it looks like this will roughly generate 600 virtual visits per year. Would there be additional opportunities to capture additional visits from the 70,000 US Government employees using their health insurance? | Please refer to RFP Section C.4.1, which states "During the first two years of contract performance, MED anticipates fewer consultations will be required. MED estimates approximately 250-300 consultation requests will be received per years one and two, for all consultation types, based on available urgent and emergent Health Unit data and historical information. Once this effort is more established and integrated into the global MED services offering, it is anticipated the volume of consultations could rise into the 2,000-2,500 range on an annual basis across all five consultation types." |
| 3 | Price | Section B; Page 3-4 | Supplies or Services and Price/Cost it mentions the consultations and ancillary health services for which payment must be remitted by patients' insurance are not included in these Sub-CLINs. It's my understanding that the Sub-CLINs "Firm -Fixed-Unit Price covers direct labor costs, direct non-labor costs, applicable indirect costs and profit. Is this a true statement? | The requirements for Medical Specialist Consultations Types 2 (Provider-Patient-Specialist) and 3 (Patient-Specialist), as well as Ancillary Health Services have been removed from the RFP. |
| 4 | Business Management | Section C; Page 6 | Performance Work Statement mentions that this program is open to employees and their eligible family members. Do you have a rough estimate of what the patient count is with all eligible patients? | The patient community could be up to approximately 75,000 persons. |
| 5 | Business Management | Section C; Page 3 | Just to confirm, this RFP is serving all time zones? | Yes, please refer to RFP Section C.2, which explains the objective is to, in part "...ensure patients and practitioners in all time zones are able to access specialist care during standard business hours." |
| 6 | Business Management | N/A | When will the RFP be awarded? | The Department intends to award this contract by September 30, 2022. |
| 7 | Business Management | N/A | Is there an exit clause in the contract for both parties? | Please refer to RFP Section I/Standard Form 33 for all contract clauses. |
| 8 | Technical | C.4.1 p. 8 | The Contractor is responsible for ensuring particular plans cover telehealth. Please define the policy to be followed in the event telehealth services are not covered by the payor. | Per RFP Section C.4.1, "Payment for virtual consultations is described within each consultation type. For each consultation type in which the patient is responsible for billing, it should be noted that State Department beneficiaries are required to maintain U.S. health insurance." |
For example, Type 3 invoicing and payment states "The specialist is responsible for billing the patient’s insurance. The patient is responsible for payment balance if the insurance does not pay in full."
| 9 | What percentage of the projected overall workload are expected to be Type 2, Type 3, and Ancillary encounters? | As this is a new service offering, unfortunately the Department does not have an approximate percentage of projected workload across the consultation types or ancillary health services. | ||
| 10 | Technical | L.6.3.2 Factor 2, Relevant Experience, p 31-32 | Is it the government's expectation to include Attachment 4, Section J, Relevant Experience Questionaire, in the response section for Relevant Experience? | RFP Section L.6.3.2 requires Offerors to complete and submit Section J, Attachment 4 titled “Relevant Experience Questionnaire.” RFP Section M.9.1.2 explains how the Department will evaluate relevant experience. |
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