19AQMM21R0163_FINAL SOW_v20210504.pdf

ATTACHMENT 1:

SECTION C, STATEMENT OF WORK

19AQMM21R0163

Attachment 1: SOW

United States Department of State Bureau of International Narcotics and Law Enforcement Affairs

INL Training, Instructional Design, and Support (TIDeS)

1. Introduction: The U.S. Department of State’s, Bureau of International Narcotics and Law

Enforcement Affairs (INL) staff and partners require specialized knowledge, skills, and abilities to counter crime, illegal drugs, and instability abroad. Recent Federal Employee

Viewpoint Survey data identified a need to provide better training and development of INL staff, and a recent Training Needs Assessment of the bureau provided recommendations for doing so and ensuring training is applied on the job. Some of those recommendations can be summarized as such – INL should professionalize its training design, delivery, measurement, curriculum sustainment, and evaluation.

2. Additionally, the Bureau supports capacity building of foreign justice, law enforcement, and corrections institutions. Host nation criminal justice agencies’ staff and leadership need professional, foreign assistance-funded training as they improve their own criminal justice systems abroad. INL partners with other U.S. government agencies, state, and local criminal justice organizations, multilateral institutions, nongovernmental entities, and the private sector to provide a wide range of training, both foundational and specialized expertise, to foreign law enforcement, corrections, and justice personnel to increase their capacity to counter crime, illegal drugs, and instability abroad.

3. The purpose of this INL Training, Instructional Design, and Support (TIDeS) contract is to provide instructional services for INL’s Continuing Education and Training Division (CET).

These services shall provide INL’s staff and INL’s foreign partners with knowledge, skills, and abilities, to counter crime, illegal drugs, and instability abroad. CET requires development and sustainment of learning tools for synchronous and asynchronous training including in-person, virtual, and, hybrid training.

4. Background: The mission of the Department of State, Bureau of International Narcotics and

Law Enforcement Affairs (INL) is to Keep Americans safe by countering crime, illegal

Attachment 1: SOW drugs, and instability abroad. INL’s Office of Knowledge Management (KM) was established in 2019 to guide INL in becoming a learning organization that continuously improves its results. KM’s mission is to continuously improve the design and implementation of U.S. counternarcotics and criminal justice assistance efforts by providing programmatic and policy guidance, expertise, and training informed by evidence and experience.

5. Situated within KM’s Continuing Education and Training Division (CET), the KM Internal Training Team (ITT) empowers INL personnel with the knowledge, skills, and values to accomplish INL’s mission and promotes INL’s learning culture. INL recognizes that training, professional development, and talent management are integral components of the success of INL programs worldwide. The ITT supports the Bureau in defining and evaluating critical behaviors and competencies for the INL workforce, and it creates, provides, and supports INL-centric training, for both domestic and overseas personnel, that is closely associated with administering and effectively managing the Bureau’s foreign assistance.

6. In July 2020, INL conducted a Training Needs Assessment (TNA) for the Bureau. Among other things, the TNA recommended that to professionalize training, INL should create comprehensive and accessible training programs; develop curricula that follows instructional systems design standards; expand its in-house training capability with facilitators and instructional systems designers; and create a social learning space that enhances collaborative learning. Also identified in the TNA were buckets of skills - technical, power, and specialized skills that INL staff should have or acquire to accomplish its mission. The TNA further identified specific topics under each bucket. INL is in the process of sustaining and professionalizing current training and is also creating new training to address these skill gaps.

7. INL/KM/CET’s State and Local Partners (SLP) program leverages the expertise of U.S criminal justice agencies and personnel to provide training, technical assistance, and mentoring support to their foreign counterparts. Experts from INL’s state and local partners serve on short-term, INL-funded international assignments to mentor and train their counterparts in cooperating countries as well as to host foreign counterparts in the United States for study tours and trainings. Training and mentorship via SLPs works best when INL’s programs use those partners for specific interventions or expertise that can be difficult to find at the federal level or to address issues such as combating gender based violence or promoting community outreach by law enforcement. These interventions directly support the INL country program’s stated goals and objectives. In order to improve the efficacy and impact of our foreign assistance training, the SLP program wants to standardize, internationalize, and professionalize training provided by INL implementing partners to foreign criminal justice professionals.

8. Period of Performance. There is an initial twelve (12) month period of performance with four optional twelve (12) month periods of performance.

9. Place of Performance:

9.1. SA-1, Columbia Plaza, 2401 E St NW, Washington DC 20037 or within approximately

30 minutes for Staff Training delivery.

Attachment 1: SOW

9.2. Executive Conference and Training Center - 22685 Holiday Park Drive, Dulles, VA

20166 for Pre-Deployment Training.

10. Objectives:

10.1. Objective 1: The INL Internal Training Team delivers professionally developed and sustained training to bureau staff to impart knowledge, skills, and values necessary for executing INL’s mission.

10.2. Objective 2: INL’s Pre-Deployment Training program delivers professionally developed and sustained training to INL-funded trainers and advisors to prepare them to execute INL’s mission abroad.

10.3. Objective 3: INL’s State and Local Partner program has professionally developed and sustained criminal justice training that can be locally tailored to host nation criminal justice system and delivered by its State and Local Partners in furtherance of INL’s mission abroad.

11. Scope

11.1. General Scope:

11.1.1. The purpose of the INL TIDeS contract is to provide instructional services to

INL/KM/CET. These services shall provide INL’s staff and INL’s foreign partners abroad with knowledge, skills, and abilities, to counter crime, illegal drugs, and instability abroad. INL/KM/CET requires development and sustainment of learning tools for synchronous and asynchronous training including in-person, virtual, and, hybrid training (defined below).

11.1.2. Instructional services shall include learner analysis and design; development;

implementation, including course facilitation; evaluation; and curriculum sustainment.

Training design, development, and sustainment shall use an instructional systems design framework adherent to industry standards, and all course modules and course implementation shall employ adult-learning theories and principles.

11.1.3. The Contractor shall apply knowledge of learning sciences to develop instructional approaches and select tools, systems, and processes required for designing effective and highly interactive courses. The Contractor shall:

11.1.3.1. Build interactive, high-impact training solutions

11.1.3.2. Collaborate with SMEs and INL leadership to plan, develop, facilitate, and monitor and evaluate the effectiveness of training

11.1.3.3. Develop and implement evaluation tools, using the Kirkpatrick method or other appropriate evaluation model for measuring training effectiveness to design monitoring and evaluation tools; aid in their implementation in collaboration with INL leadership.

11.1.3.4. Ensure training materials are consistent, up-to-date, and in line with Bureau initiatives.

Attachment 1: SOW

11.1.3.5. For foreign partner training, international standards and best practices should be used as the framework for developing training curricula, rather than policies and laws specific to the United States.

11.1.3.6. Understanding of learning theory, design thinking, and both waterfall and agile approaches to course development

11.1.3.7. Stay informed of industry trends (for example: micro learning techniques and gamification)

11.2. Three Audiences and Programs - Specifically, the contractor shall provide instructional services for three different audiences and programs:

11.2.1. Staff Training – for INL’s staff;

11.2.2. Pre-Deployment Training (PDT) - for INL’s trainers and advisors assigned overseas to implement INL’s mission; and

11.2.3. Foreign Partner Training or FP Training – for INL’s state and local partners to deliver training to foreign government criminal justice practitioners.

11.3. Staff Training - This training is for INL’s 1,000 person workforce including those domestic and overseas who design, manage, oversee, or support foreign assistance programs.

11.3.1. Staff Training requires: learner analysis, design, and development;

implementation, including course facilitation; evaluation; and curriculum sustainment services.

11.3.2. Training shall be developed and delivered through one or more of these various modes as specified by the Government:

11.3.2.1. In-person Instructor-Led Training (ILT);

11.3.2.2. Asynchronous training;

11.3.2.3. Hybrid training using synchronous and asynchronous learning, AND/OR

Blended training, consisting of live, instructor-led training for both an in-person audience as well as a remote, on-line audience simultaneously; and

11.3.2.4. Micro-training which ITT categorizes as 1-10 minute training videos or remote learning opportunities to develop skills to complete specific tasks.

11.4. Pre-Deployment Training - This training is for INL-funded trainers and advisors to prepare them to execute INL’s mission abroad. Full curriculum packages currently exist, as such learner analysis, design and development are not needed at this time, but maybe included as optional services in a later option year.

11.4.1. PDT requires: learner analysis, design, and development (optional services):

implementation, including course facilitation; evaluation; and curriculum sustainment services.

11.4.2. Training is provided in the following forms:

11.4.2.1. PREP, - 5 day, in-person, ILT

11.4.2.2. Mobile, - 1 day, condensed, in-person, ILT

11.4.2.3. Global, - 3 day overseas, in-person ILT

11.4.2.4. Virtual – ½ day, condensed, on-line ILT

11.5. Foreign Partner Training - INL leverages the expertise of state and local criminal justice agencies in the U.S. and their personnel to provide training to INL’s foreign partners. To improve the efficacy and impact of our foreign assistance training, INL/KM/CET wants to standardize, internationalize, and professionalize training provided by its state and local partners to INL’s foreign criminal justice partners.

11.5.1. Foreign Partner Training requires: learner analysis, design, and development;

and curriculum sustainment services.

Attachment 1: SOW

11.5.2. Training is designed for in-person instructor-led training (ILT), which the SLP Team sees as the preferred method of delivery. However, future training may also need to employ:

11.5.2.1. Virtual, ILT training;

11.5.2.2. Asynchronous learning; and

11.5.2.3. Hybrid synchronous and asynchronous learning, both in-person and remote.

11.6. The Contractor shall provide all personnel, materials, equipment, tools, activities, deliverables, and reports to standardize, update, and professionalize training. The Contractor shall create new or improve existing training using a modular approach, stand-alone approach, or training templates, depending on topic area.

11.6.1. Note: The training template approach, which will be used when directed by INL, is similar to a course design guide and includes overall course learning objectives, end performance desired results, and necessary module learning objectives to achieve the overall course objectives. The template approach will primarily be used when the SLP program’s audience of foreign partners are too varied in their criminal justice systems and legal contexts to permit a full, standardized course, to be delivered to a wide variety of foreign partners. The broader design guide will allow for overall consistency in learning objectives and performance desired results, but allow for customization for the local laws and systems.

11.7. For the Contractor’s planning purposes a representative listing of scheduled curriculum development and review projections are listed below. The actual curriculum projections and course calendar for the first award year will be provided upon award and transition will occur within 30 days of award, during which time the U.S. government will provide the Contractor with access to training modules, identify equipment and materials available to support courses, and familiarize staff with facilities for Staff Training and PDT.

12. Tasks

Task 1 - Learner Analysis, Design, and Development

Task 2 - Training Preparation and Implementation

Task 3 - Training Product, Materials, Aids, and Devices

Task 4 - Training Evaluation and Effectiveness

Task 5 - Curriculum Sustainment

12.1. Task 1 - Learner Analysis, Design, and Development

12.1.1. The contractor shall use an instructional systems design framework following industry standards, and all course modules and course implementation shall employ adult-learning theories and principles. The Contractor shall provide a course curriculum example. Curricula materials shall be editable and concise, for ease of translation (as needed).

12.1.2. Develop tools and knowledge assessments to measure effectiveness and efficacy of the total instructional program utilizing the Kirkpatrick Levels of Training Evaluation

(Levels 1-4), or other appropriate evaluation metric. Knowledge assessments shall specify knowledge increase targets for each training.

Attachment 1: SOW

12.1.2.1. Measurements shall utilize the learning objectives and subject matter content, texts, technical manuals, and other relevant course materials;

12.1.3. The U.S. Government will have unrestricted license to all materials developed as a result of this contract, and the Contractor shall develop and provide all materials in an editable and easily accessible format as directed by INL/KM. All materials prepared on behalf of the Government will become property of the Government. The

Government will be granted with unlimited rights to use and/or disseminate information without any restriction whatsoever.

12.1.4. Staff Training requires the below learning analysis, design, and development.

12.1.4.1. In-person Instructor-Led Training – Up to two weeks of training per year (60 hours of seat time). Development will involve a mix of new and refinement of existing content.

12.1.4.1. Optional Services may be exercised at the sole discretion of the

Government. In the event Optional Services are exercised, the contractor shall provide analysis, design, and development services up to an additional one week of training per year (30 hours seat time).

12.1.4.2. Hybrid or Blended Training – Up to one week of training per year (15 hours of seat time) for virtual, live instructor-led training for a remote and in-person audience. Development will involve a mix of new and refinement of existing content.

12.1.4.2. Optional Services may be exercised at the sole discretion of the

Government. In the event Optional Services are exercised, the contractor shall provide analysis, design, and development services up to an additional one week of training per year (15 hours seat time).

12.1.4.3. Micro-Training –

12.1.4.3. Optional Services may be exercised at the sole discretion of the

Government. In the event Optional Services are exercised, the contractor shall provide analysis, design, and development services up to 120 minutes of micro-training, consisting of 1-10 min asynchronous training videos or interactive trainings to develop a discreet skill or ability to complete a discreet task, per year.

Development will involve a mix of new and refinement of existing content.

12.1.4.4. Projected Course Titles and Information:

Attachment 1: SOW

12.1.4.5. The below is an example of the potential requirements for the first year of this contract and shall be subject to change annually:

12.1.4.5. Project and Program Training - Design 3 additional days of content to complement the current 2-day content that already exists. (18 hours seat time.)

12.1.4.5. Budget and Financial Management Training - Design 3 additional days of content to complement the current 2-day content that already exists. (18 hours seat time.)

12.1.4.5. Anti-corruption Training – Design of four days of content building off of existing orientation course. (24 hours seat time.)

12.1.4.5. Live Online Staff Orientation And Readiness (SOAR) – Design a live (synchronous) online version of the current five day INL

SOAR training to deliver same learning objectives, through application of industry best practices and standards for on-line learning environments. (Approx. 15 hours of online, seat time.)

12.1.4.5. (Optional Services) - Micro-Learning – Design various micro-learning videos or trainings to reinforce on-the-job application of knowledge and skills taught in other trainings, to complete specific tasks, or to reinforce application of policies, procedures, or other guides. Topics could including how to approve an invoice, what to look for in approving a project goal, what to monitor when observing training delivery. (Approx. 120 minutes total, online content.)

12.1.4.6. The Contractor shall collaborate significantly, as appropriate and under the direction of INL’s ITT Team Leader or designee, with other INL staff, and

U.S. government agencies, as applicable for the development of INL Staff

Training.

12.1.5. Pre-Deployment Training - Optional Service - Optional Services may be exercised at the sole discretion of the Government. In the event Optional Services are exercised, the contractor shall provide learner analysis, design, and development services up to one week of training per year (30 hours of seat time). Development will involve a mix of new and refinement of existing content.

12.1.6. Foreign Partner Training requires the below learning analysis, design, and development.

12.1.6.1. In-person Instructor-Led Training – Up to two weeks of training, per year (60 hours of seat time). The Contractor shall support the development of curriculum using a modular approach or shall develop course templates as

Attachment 1: SOW directed. Development will involve a mix of new and refinement of existing content.

12.1.6.1. Optional Services - Optional Services may be exercised at the sole discretion of the Government. In the event Optional Services are exercised, the contractor shall provide analysis, design, and development services up to an additional two weeks of training per year (60 hours seat time).

12.1.6.2. Projected Course Titles and Information:

12.1.6.2. The below is an example of the potential requirements for the first year of this contract and shall be subject to change annually:

12.1.6.2. Domestic Violence Investigations – Design 5-day course that can be easily modified to local legal framework for use in training various host nations’ law enforcement organizations. (30 hours seat time.)

12.1.6.2. Countering Bias/Hate Crimes – Design a 5-day course that can be easily modified to local legal framework for use in training various host nations’ law enforcement organizations. (30 hours seat time.)

12.1.6.2. Instructor Development Training – Design a 5-day course that teaches the basic skills needed to prepare and present knowledge in an adult-learning environment using modern facilitation techniques to obtain the learning outcomes. (30 hours seat time.)

12.1.6.2. Community Policing – Design a 5-day course that can be easily modified to local legal framework for use in training various host nations’ law enforcement organizations. (30 hours seat time.)

12.1.6.3. The Contractor shall collaborate significantly, as appropriate and under the direction of INL’s SLP Team Leader or designee, with other INL staff, U.S.

government agencies, subject matter experts from SLP agencies, or professional organizations, and/or foreign partners, as applicable. The Team leader will direct the Contractor to subject matter experts from INL staff, U.S.

Government agencies, SLP agencies, professional organizations, and foreign partners to facilitate the curricula design.

12.2. Task 2 - Training Preparation and Implementation

12.2.1. The contractor shall provide hands-on support, implementation support staff, and instructor/facilitators as needed, to coordinate, prepare for, and deliver Staff and Pre-

Attachment 1: SOW deployment Training. Note training implementation support is not needed for FP training.

12.2.2. Activities shall include, but are not limited to, classroom set-up, training and technology assistance, and pre and post-course knowledge surveys and course implementation.

12.2.3. The instructor/facilitators will work closely with the ITT Team Lead or their designees in preparing for and delivering training.

12.2.4. Staff Training requires support for the below as well as support for any additional training the Contractor develops through the execution of this contract.

12.2.4.1. INL SOAR - 5 days training with up to 2-days pre, and 1-day post training support. Delivered up to 4-6 times per year.

12.2.4.2. INL Posting Overseas Specialized Training (POST) - 5 days training with up to 2-days pre, and 1-day post training support. Delivered once a year.

12.2.4.3. INL Project and Program Training - 5 days training with up to 2-days pre, and 1-day post training support. (To be created by this contract.)

Delivered up to 3 times per year.

12.2.4.4. INL Budget and Financial Management Course - 5 days training with up to 2- days pre, and 1-day post training support. (To be created by this contract.) Delivered up to 3 times per year.

12.2.4.5. Additional trainings as deemed necessary.

12.2.5. Pre-Deployment Training requires the below learning analysis, design, and development.

12.2.5.1. INL PREP - 5 days training with up to 2-days pre, and 1-day post training support. Currently Delivered up to 11 times per year.

12.2.5.2. INL Mobile - 1 day training with up to 1-day pre, and 1-day post training support. Delivered up to 10 times per year.

12.2.5.3. INL Global - 3 days training with up to 2-days pre, and 1-day post training support. Delivered up to 4 times per year.

12.2.5.4. INL Virtual - ½ day training with up to 1-day pre, and 1-day post training support. Delivered up to 5 times per year.

12.2.5.5. Additional trainings as deemed necessary.

12.3. Task 3 - Training Product, Materials, Aids, and Devices

Attachment 1: SOW

12.3.1. The contractor shall develop, acquire, maintain and support training aids and devices for training courses.

12.3.2. The U.S. Government will have unrestricted license to all materials developed as a result of this contract, and the Contractor shall develop and providee all materials in an editable and easily accessible format as directed by INL/KM.

12.3.3. For Staff, Pre-deployment, and FP Training, the contractor shall:

12.3.3.1. Maintain and/or revise instructional materials for modules in accordance with specific learning objectives.

12.3.3.2. Update materials including participant workbooks, case studies, reference materials, practical exercises, facilitator guides, computer-based instruction, pocket guides, templates, media applications, pre- and post-knowledge assessments, etc.

12.3.3.3. Provide technology-enabled support for products to include mobile applications to complement course modules and multimedia (video/audio) to ensure optimal learner experience.

12.3.3.4. Ensure all curriculum sustainment requirements meet the quality and standards of the existing course materials that meet and/or exceed the industry training standards.

12.4. Task 4 - Training Evaluation and Effectiveness

12.4.1. The contractor shall develop studies and mechanisms to determine the reliability and validity of training through evaluation and analysis of results. These services are for

Staff Training and Pre-Deployment Training.

12.4.2. Provide detailed reports on training outcomes on a continual basis including training reports, monthly, and end-of-year reports.

12.4.3. Identify other process and procedural improvements for the operational and fiscal benefit of INL/KM.

12.5. Optional Services - Optional Services may be exercised at the sole discretion of the

Government. In the event Optional Services are exercised, the contractor shall provide training evaluation and effectiveness services for Foreign Partner Training.

12.6. Task 5 - Curriculum Sustainment

12.6.1. The contractor shall create a curriculum sustainment plan to support the ongoing efforts to maintain the relevance and currency of all training modules and/or training templates as applicable, for Staff Training, Pre-Deployment training, and FP

Attachment 1: SOW training. The plan should include a systematic approach to making course improvements and content changes on a pre-determined schedule.

12.6.2. The contractor shall:

12.6.2.1. Create a curriculum sustainment plan and course calendar for all trainings as directed, including all those identified in this document and those the

Contractor shall develop during the execution of this contract.

12.6.2.2. Maintain all current finished products, including those outlined above.

12.6.2.3. Maintain version control and instructional integrity of curriculum using a digital, cloud based repository.

12.6.2.4. Revise instructional materials for modules in accordance with specific desired outcomes and learning objectives.

12.6.2.5. Write, review, revise and reword evaluation tools and course content as necessary.

12.6.2.6. Maintain curriculum files and all training related materials in an editable electronic format, so that INL/CET can modify, edit, and print from a cloud based repository.

12.6.2.7. Store files and related training materials in an agreed format and on a platform as agreed to by INL/CET.

12.6.2.8. Ensure that training content is compliant with Section 508 requirements.

12.6.2.9. Continue to coordinate with INL/CET subject matter experts for content updates.

13. Contractor Support Personnel:

13.1. The contractor shall propose all necessary support personnel required to complete the statement of work, including but not limited to procurement specialists, accountants, logistics specialists, communications specialists, and contract specialists.

14. Key Personnel: The Contractor shall assign sufficiently experienced personnel, who are qualified in the conduct of similar operations and who have appropriate background and experience. Key personnel may not be replaced by the service provider without the review and approval of the Contracting Officer. Where INL deems necessary, the Contractor shall submit resumes supporting the proposed key personnel candidate meets or exceeds the positions qualifications, experience, and training required.

Attachment 1: SOW

14.1. These key personnel will be able to oversee the contract, deliver or develop content, including interesting and interactive activities as well as manage the ISD life cycle from conception to implementation and evaluation.

14.2. The Contractor shall submit resumes with the proposal for the following Key

Personnel. The U.S. government shall review resumes and concur with hiring actions for all other key personnel as needed, following contract award.

14.2.1. Lead Instructional Designers/Program Managers

14.3. Standard Work Week

14.3.1. Hours are not to exceed those listed in the Pricing Spreadsheet.

14.3.2. When the instructor/facilitator services are required, they will work on a daily rate based on 4 or 8-hour blocks with a minimum of 4 hours.. Days of the week and the beginning (start time) of the work day will fluctuate depending upon the needs of the

ITT Team Leader or designee, but are generally between the hours of 8:30 a.m. and 4:30

pm. Weekend hours may be required.

14.4. Lead Instructional Designer / Program Manager:

14.4.1. Duties and Responsibilities

14.4.1.1. Lead Instructional Designer/Program Manager shall manage the contract to quantifiably achieve its objectives. Leads the full instructional design lifecycle as a contributing instructional designer while engaging the client for the learning solutions.

14.4.1.2. The program manager shall initiate, plan, execute, control, close, and report on given objectives, and tasks start to finish.

14.4.1.3. The program manager shall be called upon to recognize issues in real time and provide more efficient practices and ideas to drive the desired results and objectives.

14.4.2. Qualifications

14.4.2.1. Master’s Degree in Education, Information and Learning, Adult Learning, or related field from an accredited university.

14.4.2.2. Certified Professional in Talent Development (CPTD).

14.4.2.3. At least 10 years experience in learning or training development.

14.4.2.4. At least five years experience as a Lead Instructional Designer/Program

Manager.

Attachment 1: SOW

14.4.2.5. At least two years experience developing training for foreign assistance programs and criminal justice reform programs.

14.5. Instructional Designer / Learning Specialist

14.5.1. Duties and Responsibilities

14.5.1.1. Develop PowerPoint-based instructional guides for instructors, participants and using instructional strategies to support learning that will transfer to the real world.

14.5.1.2. Develop interactive activities for instructor-led training with activity handouts and supporting facilitator notes per learning objectives outlined in the

Design Guide.

14.5.1.3. Adapt existing source content to match the desired objectives and collaborate with SMEs as needed to develop additional content.

14.5.1.4. Conduct research using a variety of sources to ensure content accuracy and relevance.

14.5.1.5. Participate in formative review cycles for quality assurance.

14.5.2. Qualifications

14.5.2.1. Bachelor’s Degree, and:

14.5.2.1. Either a Master’s Degree in Education, Information and

Learning, Adult Learning, or related field from an accredited university, OR

14.5.2.1. At least At least 10 years experience in learning or training development.

14.5.2.2. At least six years experience as an instructional designer or learning specialist.

14.5.2.3. At least two years experience developing training for foreign assistance programs and criminal justice reform programs.

14.6. Graphic Designer

14.6.1. Duties and Responsibilities

Attachment 1: SOW

14.6.1.1. Design, develop, source, and embed supporting instructional graphics into learning resources (PPT, Word, etc.) with guidance from the Instructional

Designer.

14.6.1.2. Generate and customize graphics, animations, sound, and text into functional multimedia files.

14.6.1.3. Assist in establishing and maintaining professional graphic and visual consistency for the project using Design Guide standards (courseware branding).

14.6.2. Qualifications

14.6.2.1. Bachelor’s Degree in the graphic design field OR at least eight years experience in graphic design.

14.6.2.2. At least five years experience supporting learning or training development in the field of graphic design.

14.7. Training Support Analyst

14.7.1. Duties and Responsibilities

14.7.1.1. Plan, coordinate, develop, and implement support for various training activities as assigned; supports course moderator and backfills for the role as needed.

14.7.1.2. Perform various operational, clerical, and/or administrative support tasks as assigned.

14.7.1.3. Serve as back-up support in the day-to-day coordination of training activities

14.7.1.4. Perform miscellaneous job-related duties as assigned.

14.7.2. Qualifications

14.7.2.1. Bachelor’s Degree, OR at least five years experience in learning or training development.

14.7.2.2. At least three years experience in learning or training development.

14.8. Quality Control Editor

14.8.1. Duties and Responsibilities

Attachment 1: SOW

14.8.1.1. Review and edit instructional text for correct grammar, spelling, and punctuation.

14.8.1.2. Review and edit instructional text for clarity, conciseness, style, and voice according to standards outlined in the Design Guide (learner analysis, learning format, etc.).

14.8.1.3. Participate in formative review cycles with team as needed.

14.8.2. Qualifications

14.8.2.1. Bachelor’s Degree.

14.8.2.2. At least five years experience as a Quality Control Editor.

14.9. Subject Matter Expert (SME)

14.9.1. Duties and Responsibilities

14.9.1.1. Collaborate & Review to enhance training strategy/activities, content outlines, draft presentations, worksheets, job aids, and other training resources.

This includes meetings (in-person or telecon) to plan, coordinate, or review above items.

14.9.1.2. Research & Analysis current and best practices in criminal justice capacity building, using their networks and knowledge resources as it relates to the instructional direction of the program.

14.9.1.3. Observe & Evaluate training deliveries to assist with its improvement by providing detailed analysis and feedback.

14.9.1.4. Consultation & Coaching sessions and interviews with instructional designers, SMEs, instructors, and other stakeholders to provide recommendations in their areas of expertise and how best to relay or transfer that knowledge to international partners.

14.9.1.5. Facilitate modules/courses related to their areas of expertise for small or large groups to include training and facilitation best practices.

14.9.2. Qualifications

14.9.2.1. At least 10 years experience in their field of expertise.

14.9.2.2. At least two years experience assisting in the development of training for foreign assistance programs and criminal justice reform programs.

Attachment 1: SOW

14.10. Specialized Instructor/Facilitator

14.10.1. Duties and Responsibilities

14.10.1.1. Serve as an expert, on-call, adult-centric instructor, on an as-needed-basis, in his/her area of expertise, supporting INL/KM Staff Training and Pre-

Deployment Training requirements in one or more of the topical areas listed below.

14.10.1.1. Program and Project Management,

14.10.1.1. Institutional Change,

14.10.1.1. Budget and Finance,

14.10.1.1. Rule of Law Reform,

14.10.1.1. Civilian police, justice, corrections reform missions,

14.10.1.1. Peacekeeping operations,

14.10.1.1. Travel health and safety,

14.10.1.1. Facilitator refresher,

14.10.1.1. Promoting human rights,

14.10.1.1. Leadership.

14.10.1.2. Deliver 90-minute blocks of instruction (to include role-play, scenarios, tabletop exercises, etc.).

14.10.1.3. Assist instructional design experts, as needed, with research, teaching methodology development, and curricula design. Prepare documentation related to training.

14.10.2. Qualifications

14.10.2.1. A Bachelor’s degree, OR at least 15 years experience in their area of expertise.

14.10.2.2. 10 years aggregate experience as a: certified criminal justice sector instructor; adult training manager/coordinator in a relevant field; equivalent demonstrated instructional experience in an adult learning environment; or such combination of expertise, education, and specialized experience as to be considered an expert in their field.

14.10.2.3. A certified instructor, OR at least five years experience instructing.

Attachment 1: SOW

14.10.2.4. The ability to facilitate course modules using adult learning principles.

Excellent oral and written English communication skills.

14.11. Program Design, Monitoring and Evaluation Instructor/Facilitator

14.11.1. Duties and Responsibilities

14.11.1.1. Serve as an expert adult-centric instructor in his/her area of expertise.

14.11.1.2. Deliver 90-minute blocks of instruction (to include role-play, scenarios, tabletop exercises, etc.).

14.11.1.3. Assist instructional design experts, as needed, with research, teaching methodology development, and curricula design. Prepare documentation related to training.

14.11.2. Qualifications

14.11.2.1. PhD in political science, economics, or sociology, or related field; OR a

Master’s Degree in monitoring and evaluation

14.11.2.2. At least four-years experience working with and collecting quantitative data in developing countries or in support of programs in developing countries.

14.11.2.3. A certified instructor, OR at least three-years experience instructing in social science or monitoring and evaluation at the graduate, undergraduate level, or professional level, with a record of excellent teaching reviews from students

15. Quality Control: The contractor shall establish a Quality Control Plan (QCP) encompassing all activities required by this contract to ensure personnel, products, services, and support meet the requirements of this SOW. The QCP shall be submitted to the COR for review/approval within 30 days of contract award. The contractor shall implement the approved QCP within 30 days of Government’s approval. The contractor shall provide the

COR with an updated copy of the QCP as changes occur, for review/approval. At a minimum, the QCP shall include the following:

15.1. An inspection system covering all services required by this contract. The inspection system shall specify the areas to be inspected, inspection basis, methods, intervals, scheduled and/or unscheduled sequencing, and the individuals responsible to perform the quality inspections.

15.2. Performance monitoring methods shall be implemented to identify performance trends in order to correct any deficiencies in services before the level of performance fails to meet the requirements of this SOW.

Attachment 1: SOW

16. DELIVERABLES AND DELIVERY SCHEDULE:

Deliverable Format ADDRESSEE(S) Due Date

Performance

Monitoring Plan Email

COR and Team

Leaders

NLT 30 days following award

Proposed

Mobilization

Plan

Email

COR and Team

Leaders

Fourteen (14) days following award

Quality Control

Plan Email

CO, COR and Team

NLT 30 days following award

Curriculum

Sustainment

Plan

Email award and annually thereafter

Work Plan and

Annual Report Email award and annually thereafter

Design Guide and Curriculum

Package

Email and or

Cloud

Access

COR and Team

Leaders

As specified and agreed to by Contractor and Team

Leaders for each course requiring design and development

Training Report Email

NLT seven (7) days following each mentoring event or operation

Monthly Report Email

Monthly, within 10 days following the end of each month

Bi-Weekly Call

Email or phone call

Every other week

Incident Report Email

Within 48 hours of occurrence

Quarterly

Report

Email and phone

Call

Every 90 days following award

Exit Interview Phone

Call

NLT ten (10) days prior to demobilization

Attachment 1: SOW

Deliverable Format ADDRESSEE(S) Due Date

Receiving and

Inspection

Reports (DS-127)

Email

With each invoice

***Days are referred to as “calendar days***

17. REPORTS

17.1. The Contractor shall submit all reports electronically in English, and in accordance with the delivery schedule and format approved by the Contracting Officer’s Representative

(COR) listed above.

17.1.1. Performance Monitoring Plan (PMP): The Contractor shall submit a PMP NLT thirty days (30) days following award that includes clearly defined and achievable program objectives, indicators of success, and a data collection plan. The PMP must be approved by the COR and will be periodically reviewed and updated.

17.1.2. Curriculum Sustainment Plan (CSP): The contractor shall submit a curriculum sustainment plan NLT 30 days following award and on an annual basis thereafter that clearly defines a plan to maintain the relevance and currency of all curriculum and/or training templates identified by the ITT and SLP Team Leaders or designees. The plan shall include a systematic approach to making course improvements and content changes on a pre-determined schedule. The plan should include sufficient time to adjust courses based on facilitator and program office requests, annual training delivery assessments (TDAs), participant feedback, and process improvements undertaken or planned.

17.1.3. Work Plan and Annual Report: NLT 30 days following award and on an annual basis thereafter the Contractor shall provide a written work plan and annual report to the

INL ITT and SLP Team Leaders, Contracting Officer, and COR. At a minimum, the work plan and report must include:

17.1.3.1. A plan to complete, and the status and analysis of progress toward achieving the objectives of this contract citing evidence such as significant events and measurements of qualitative or quantitative indicators. The plan shall address how to achieve the five major tasks outlined above. Explain significant activities and events anticipated during the next year.

17.1.3.2. Provide contract status report.

17.1.3.3. Identify opportunities or constraints and potential gains or risks.

17.1.4. Design Guide and Curriculum Package: The Contractor shall submit a Design

Guide and Curriculum Package for every course requiring design and development

Attachment 1: SOW services. The delivery of the Design Guide and of the Curriculum Package will be agreed upon by the Contractor and Team Leaders. At a minimum the Design Guide shall include a training overview; instructional strategy; learner analysis; overview of course design, including course goals and lesson objectives; summary of the evaluation approach; and recommendation for implementation and sustainment. The Curriculum

Package shall include a facilitators guide, student guide, slides or tools for instruction, as well as an evaluative framework including pre/post test questions, ideas for possible capstone projects (if appropriate) and a course survey.

17.1.5. Training Report (TR): The Contractor shall submit a TR at the completion of each training for which the Contractor directly supported This report shall be submitted no later than seven (7) days after each event is completed. TRs shall follow the template and submission guidance provided by the COR.

17.1.6. Monthly Report: On a monthly basis, the Contractor shall provide no later than the 10th day of the following month a written report to the INL ITT and SLP Team

Leaders and the COR. The monthly report should be no more than 5 pages in length and must identify, at a minimum, significant activities conducted during the reporting period according the major tasks and objectives of this contract. Status and analysis of overall project progress towards achieving contract objectives, citing evidence such as significant events, measurements of qualitative or quantitative indicators, etc.

17.1.7. Bi-Weekly Call: On a bi-weekly basis, the Program Manager shall participate in a conference call with the COR, and INL ITT and SLP Team Leaders to ensure effective two-way communication and allow any issues to be resolved in a timely manner.

17.1.8. Incident Reports: The Contractor shall submit a detailed report of problems or concerns of which the U.S. Government should be aware to the COR and the ITT or

SLP Team Leader if any incident occurs. The report shall be submitted electronically to the designated addressees and within the time frame specified in the deliverable schedule above.

17.1.9. Quarterly Report: The Contractor shall submit quarterly financial and programmatic reports every ninety (90) days throughout the life of the contract. Each report shall identify total expenditure data, as well as describe in detail all training events and operations for the previous quarter, as well as cumulative totals. Each report shall also include responses to Performance Monitoring Plan indicators, as provided by the COR-designated M&E team. Quarterly reports shall follow the template and submission guidance provided by the COR.

17.1.10. Exit Interview: The Contractor shall participate in a telephonic interview with the COR designated monitoring and evaluation team within the time frame specified in the deliverable schedule above.

17.1.11. Receiving and Inspection Report: The Contractor shall submit an accurate and complete Receiving and Inspection Report (DS-127) for equipment and material

Attachment 1: SOW upon receipt (as applicable). The DS-127 shall be submitted with the invoice in which the items are billed. The report shall be submitted electronically to the designated addressees and within the time frame specified in the deliverable schedule.

18. Travel

18.1.1. All travel shall be in accordance with Federal Travel Regulations (FTR) and

Department of State Standard Regulations (DSSR). The Contractor shall make all its own travel arrangements, including obtaining necessary visas and travel documents, appropriate per diem and/or travel allowances and accommodation as needed.

The Contractor shall provide travel/transport for their personnel, as well as return travel.

The Contractor is responsible for all employees being deployed and shall make effort to minimize time enroute or unnecessary delays or overnight accommodations.

18.1.2. The Contractor shall arrange for travel services, pay travel expenses, and claim reimbursement for all employees under this contract. To be reimbursed for travel cost, the service provider must provide the CO and/or COR a travel claim which shall account for expenditures up to the completion of travel, cancellations, or delays. The Contractor shall furnish receipts for all expenses exceeding $75.00, see code of federal regulations §301-52.4

19. Physical Security Requirements

19.1.1. The Contractor shall be responsible for safeguarding all government property and information under their control. All government facilities, equipment, and materials utilized by the service provider shall be secured to the U.S. standards.

19.1.2. Contract performance is not contingent upon a security clearance.

19.1.2.1. Optional Services - Optional Services may be exercised at the sole discretion of the Government. In the event Optional Services are exercised, certain positions may require a Moderate Risk Public Trust clearance, to allow them to work with sensitive but unclassified information.