Amendment_0004.pdf

PAGE OF PAGESAMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO.

3. EFFECTIVE DATE

April 02, 2019

4. REQUISITION/PURCHASE REQ. NO.

PR8021041-0004

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE IZ100 7. ADMINISTERED BY (If other than Item 6) CODE

AMERICAN EMBASSY BAGHDAD

AL KINDI STREET, INTERNATIONAL ZONE, ATTN: GSO/PROCUREMENT (BAGHDAD)

BAGHDAD

IRAQ

AMERICAN EMBASSY BAGHDAD

AL KINDI STREET, INTERNATIONAL ZONE, ATTN: GSO/PROCUREMENT

(BAGHDAD)

BAGHDAD

IRAQ

(X) 9A. AMENDMENT OF SOLICITATION

NO.

191Z1019R0001 x

9B. DATED (SEE ITEM 11)

03/03/2019

10A. MODIFICATION OF CONTRACT/ORDER NO.

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

CODE FACILITY CODE

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

x The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The Purpose of This Amendment is to make corrections to CLINs under Base Year, Option Year One and Option Year Two & Extending the due date of receipt of Proposals until Wednesday, April 10, 2019 at/before 17:00 BLT.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

X

(1)

X (1)

Kathryn Porch - Acting Contracting Officer

SEE NEXT PAGES

1. Pricing Schedule:

The CLINs description under Base Year, Option Year One and Option Year Two are changed to read as below:

2.1. The Base Year Prices: The performance period shall start from the date specified on the Notice to Proceed and continue for a period of 12 Months.

CLIN 0001: News Alerts, Monitoring Reports, and Analysis: Iraq and Regional Arabic- Language Press Monitoring

(A) (B) (C) (D) (E) (G) Subpart Description Unit Price per

Month Number of Months

Extended Total [D x E]

1.1 Breaking news alerts in the

Iraqi media of major developments as defined in consultation with the Embassy from Arabic-language media sources (delivered as available, 7 Days a week in English)

Month

1.2 Morning Iraq News Briefing, delivered 0700 Baghdad time, 5 days a week in English from Arabic-language media sources

Month 12

1.3 Morning Iraq News Briefing

delivered 0700 Baghdad time, weekends/holidays in English from Arabic-language media sources

1.4 Afternoon Iraqi News Briefing.

Delivered 1600 Baghdad time, 5 days a week in English from Arabic Language Media Sources.

Month 12

1.5 Daily weekday morning Erbil

report and daily Kurdish-language media monitoring in English, with breaking news alerts from KRG and related international Kurdish-language media outlets, delivered 0700 Erbil time, 5 days a week in

English from Arabic-language media sources

CLIN 0002: New Alerts, Monitoring Reports, and Analysis: International, English- Language Press

(A) (B) (C) (D) (E) (G) Subpart Description Unit Price per

Month Number of Months

Extended Total [D x E]

2.1 Morning Iraq-focused news

briefing from U.S and international English- language media sources (delivered 0700 Baghdad time, 5 days a week in English

Month 12

2.2 Morning Iraq-Focused news

briefing from U.S. and International English language media sources. Delivered 0700 Baghdad time, weekends/holidays in English.

CLIN 0003: Social Media Alerts, Reporting

(A) (B) (C) (D) (E) (G)

Subpart Description Unit Price per Month

Number of Months

Extended Total [D x E]

3.1

Daily Arabic Social Media Report focusing on the most important four issues discussed.

Delivered 0700 Baghdad time, 7 days a week. The product is to be delivered in English and includes one volume/frequency graph per issue.

3.2

Daily Kurdish Social Media Report from Kurdish-language social media platforms, delivered 0700 Erbil time, 7 days a week. The product is to be delivered in English and

CLIN 0004: Television Monitoring Alerts, Reporting

Subpart Description Unit Price per Day

Number of Days

Extended Total [D x E]

4.1

Daily television and radio monitoring report on major Iraqi, regional, and international news broadcasts. Delivered 0700 Baghdad time, 7 days a week. Outlets to be determined in consultation with Embassy Baghdad.

2.2.Option Year One Price: The performance period shall start from the date specified on the Notice to Proceed and continue for a period of 12 Months.

CLIN 0001: News Alerts, Monitoring Reports, and Analysis: Iraq and Regional Arabic- Language Press Monitoring

(A) (B) (C) (D) (E) (G) Subpart Description Unit Price per

Month Number of Months

Extended Total [D x E]

1.1 Breaking news alerts in the

Iraqi media of major developments as defined in consultation with the Embassy from Arabic-language media sources (delivered as available, 7 Days a week in English)

Arabic-language media sources delivered 0700 Baghdad time, weekends/holidays in English sources

1.4 Afternoon Iraqi News Briefing.

Delivered 1600 Baghdad time, 5 days a week in English from Arabic Language Media Sources.

Month 12

1.5 Daily weekday morning Erbil

report and daily Kurdish-language media monitoring in English, with breaking news alerts from KRG and related international Kurdish-language media outlets, delivered 0700 Erbil time, 5 days a week in English from Arabic-language media sources

CLIN 0002: New Alerts, Monitoring Reports, and Analysis: International, English- Language Press

(A) (B) (C) (D) (E) (G) Subpart Description Unit Price per

Month Number of Months

Extended Total [D x E]

2.1 Morning Iraq-focused news

briefing from U.S and international English- language media sources (delivered 0700 Baghdad time, 5 days a week in English

2.2 Morning Iraq-Focused news

briefing from U.S. and International English language media sources. Delivered 0700 weekends/holidays in English.

Subpart Description Unit Price per Month

Number of Months

Extended Total [D x E]

3.1

Daily Arabic Social Media Report focusing on the most important four issues discussed.

Delivered 0700 Baghdad time, 7 days a week. The product is to be delivered in English and

Daily Kurdish Social Media Report from Kurdish-language social media platforms, delivered 0700 Erbil time, 7 days a week. The product is to be delivered in English and

CLIN 0004: Television Monitoring Alerts, Reporting

Day

Number of Days

Extended Total [D x E]

4.1

Daily television and radio monitoring report on major Iraqi, regional, and international news broadcasts. Delivered 0700 Baghdad time, 7 days a week. Outlets to be determined in consultation with Embassy

2.3.Option Year Two Prices: The performance period shall start from the date specified on the Notice to Proceed and continue for a period of 12 Months.

CLIN 0001: News Alerts, Monitoring Reports, and Analysis: Iraq and Regional Arabic- Language Press Monitoring

(A) (B) (C) (D) (E) (G) Subpart Description Unit Price per

Month Number of Months

Extended Total [D x E]

1.1 Breaking news alerts in the Iraqi

media of major developments as defined in consultation with the Embassy from Arabic-language media sources, delivered as available, 7 Days a week in English.

Arabic-language media sources.

(delivered 0700 Baghdad time, weekends/holidays in English sources).

1.4 Afternoon Iraqi News Briefing

(delivered 1600 Baghdad time, 5 days a week in English from Arabic-language media sources).

1.5 Daily weekday morning Erbil

report and daily Kurdish-language media monitoring in English, with breaking news alerts from KRG and related international Kurdish-language media outlets (delivered 0700 Erbil time, 5 days a week in English from Arabic-language media sources).

CLIN 0002: News Alerts, Monitoring Reports, and Analysis: International, English-language Press

(A) (B) (C) (D) (E) (G) Subpart Description Unit Price per

Month Number of Months

Extended Total [D x E]

2.1 Morning Iraq-focused news

briefing from U.S and international English- language media sources (delivered 0700 Baghdad time, 5 days a week in English).

Month 12

2.2 Morning Iraq-focused news

briefing from U.S and international English- language media sources (delivered 0700 weekends/holidays in English).

Subpart Description Unit Price per Month

Number of Months

Extended Total [D x E]

3.1

Daily Arabic Social Media Report focusing on the most important four issues discussed (delivered 0700 Baghdad time, 7 days a week). The product is to be delivered in English and

Daily Kurdish Social Media Report from Kurdish-language social media platforms (delivered 0700 Erbil time, 7 days a week).

The product is to be delivered in English and includes one volume/frequency graph per issue.

CLIN 0004: Monitoring and Reporting of Local / Regional/International Arabic-language Television and Radio News

Month

Number of Months

Extended Total [D x E]

4.1

Daily television and radio monitoring report on major Iraqi, regional, and international news broadcasts (delivered 0700 Baghdad time, 7 days a week).

Outlets to be determined in consultation with Embassy

2. Price Summary

Base Period:

First Option Year:

Second Option Year:

Grand total (Firm-Fixed Price for Base Year plus all Option Years):

CONTINUATION TO SF-1449,

RFP NUMBER 191Z1019R0001

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

IV. PERFORMANCE WORK STATEMENT

Background: The purpose of this firm-fixed-price Indefinite Delivery/Indefinite Quantity Contract is to provide Media Monitoring and Analysis, Summarization and Dissemination of News and Reports to the American Embassy Mission in the Republic of Iraq. In addition to generalized media monitoring, the contractor shall have and maintain expertise in shaping products that enhance the situational awareness of the political, governance, development, security, civic society, and broader socio-economic issues confronting senior U.S. diplomatic officials. The company shall have and maintain demonstrated depth of analytical capabilities in both spheres of the overall mission and possess the editorial judgment to discern distinct differences in foreign policy objectives.

Scope of Services: The contractor shall have and maintain experience in analyzing news stories and social media postings centering on the U.S. diplomatic mission in Iraq. Through its own resources, the company shall be able to provide this analysis 24 hours a day, 7 days a week and 365 days a year (24/7/365). Analysis of media coverage products includes human-selected alerts of breaking news, daily international news summaries, daily Iraq news summaries that are selected from Arabic sources. In turn, these news sources are then translated into English as media alerts, and social media analytics including trending and messaging tracking. The Public Affairs Section of the Embassy is responsible for developing strategic messaging which relies on a deep understanding of the traditional and social media landscape focusing on the U.S. mission in Iraq. It is imperative that the Embassy and its diplomats receive thorough analysis of breaking news alerts, international and Iraq news summaries, social media alerts, and also analysis of major news stories that includes trending, tonality, issue and message tracking. The U.S.

diplomatic mission depends on a current situational awareness and understanding of the full-range of international, Iraq national and regional reporting. The contractor shall have and maintain experience in providing service in this dynamic environment, utilizing an editorial judgment of what type of news story would be of interest to further the mission. The monitoring company shall not be an affiliate of a media company providing news stories or online reporting.

Objective: The U.S. Embassy in Baghdad seeks to enhance its capacity in monitoring international, regional, and Iraq national news as it relates to the diplomatic mission in Iraq. The objective is to give the embassy and its senior leadership a more comprehensive view of the daily media landscape to assist in the development of its public diplomacy and public affairs strategies.

The intent is to provide deeper context to news reporting through expert media analysis that extends “daily news” into issue trending, tonality, and resonance.

Period of Performance: This is 1 year period of performance with 2 option years after contract award.

Place of Performance: This contract shall be performed at contractor’s place of performance.

Methodology: The methodology required for this contract includes the following:

1. Human-selected, news alerts in English focusing on Iraq issues. These news alerts shall be drawn from 24/7 monitoring of a broad-section of online news agencies including but not limited to: BBC, AL Arabiya, CNN, Al-Jazeera, and other major news services. The U.S Government shall provide the contractor with a distribution list of state.gov email addresses.

An example of an alert follows:

November 25, Ambassador Stuart E. Jones visited Basrah to meet with provincial officials, tribal leaders, and energy sector executives.

Xxxxx (Source Name) www.xxxx.com (Hyperlink) to read full text.

2. Morning and Afternoon International News Briefings. Shall include relevant and pertinent news articles in English to the Iraq region that have appeared since the last report. A variety of keywords will be selected in consultation with the US Embassy and will be periodically updated as current issues change. Length of the briefings depends on the volume of news. Editorial discretion must be used to determine article selection.

Briefings must include professional analysis to devise a reporting period executive summary of the media landscape as well as “bottom line up front” formatting for major articles. Hyperlinks pointing to the complete story online.

Deliverables: The following categories are the products to be delivered:

1. News Alerts, Monitoring Reports, and Analysis: Iraq and Regional Arabic-language Press Monitoring

• Breaking news alerts in the Iraqi media of major developments as defined in consultation with the Embassy from Arabic-language media sources (delivered as available, 7 Days a week in English).

• Morning Iraq News Briefing (delivered 0700 Baghdad time, 5 days a week in English from Arabic-language media sources).

• Morning Iraq News Briefing (delivered 0700 Baghdad time,weekends/holidays in English from Arabic-language media sources).

• Afternoon Iraqi News Briefing (delivered 1600 Baghdad time, 5 days a week in English from Arabic-language media sources).

http://www.xxxx.com/

• Daily weekday morning Erbil report and daily Kurdish-language media monitoring in English, with breaking news alerts from KRG and related international Kurdish-language media outlets (delivered 0700 Erbil time, 5 days a week in English from Arabic-language media sources).

2. News Alerts, Monitoring Reports, and Analysis: International, English-language Press

• Morning Iraq-focused news briefing from U.S and international English-language media sources (delivered 0700 Baghdad time, 5 days a week in English).

• Morning Iraq-focused news briefing from U.S and international English-language media sources (delivered 0700 Baghdad time, weekends/holidays in English).

3. Social Media Alerts, Reporting

• Daily Arabic Social Media Report focusing on the most important four issues discussed (delivered 0700 Baghdad time, 7 days a week). The product is to be delivered in English and includes one volume/frequency

• Daily Kurdish Social Media Report from Kurdish-language social media platforms (delivered 0700 Erbil time, 7 days a week). The product is to be delivered in English and includes one volume/frequency graph per issue.

4. Monitoring and Reporting of Local/Regional/International Arabic-language Television and Radio News

• Daily television and radio monitoring report on major Iraqi, regional, and international news broadcasts (delivered 0700 Baghdad time, 7 days a week). Outlets to be determined in consultation with Embassy Baghdad.

Social Media/TV & Radio Channels /Printed Media to be monitored:

EXISITING CHANNELS LIST

TV. and Radio CHANNELS Al-Arabiya Dijla News Al-Baghdadia NRT

Al-Forat Rudaw Al-Hurra Al-Sharqiya Al-Iraqiya TV – IMN Sky News Arabia Al-Mada BBC Arabic Al-Sumaria France24 Arabic Radio Dijla Radio Nawa Radio Sawa Social Media Facebook Tweeter Printed Media and Websites Akhbar al-Iraq PUK Media Al-Baghdadia Rudaw Al-Ghad Shafaaq Al-Iraqiay Sot al Iraq News All Iraq news Xendan Al-Mada Zaman Al-Mashriq Al-Sabah Al-Masalah Al-Sabah Al-Jaded Al-Sumaria Al-Aalam As-Safir Ashraq al-Awsat Ayn al-Iraq News Al-Araby al-Jadeed Buratha news Al-Sharqiya Dijla News Sky News Arabia Iraq News Network Al-Hayat Iraq Press BBC Arabic NINA France24 Arabic Radio Radio Dijla Radio Sawa Radio Nawa

V. INVOICING

(a) The Contractor shall submit monthly invoices to the COR at the address shown in paragraph D below. A proper invoice shall include the following information:

• Contractor's name and bank account information for payments by wire transfers

• Invoice Date

• Contract number

• Name, title, phone number, and address of person to contact in case of defective invoice

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor shall then submit a proper invoice.

(c) The COR will take each summary invoice and furnish the detailed invoice to the appropriate official in each individual Government agency. That agency representative will review the detailed invoice and either approve for payment or advise the COR of the inaccuracies found. It shall be the COR who will interact with the Contractor on any invoice problems.

(d) The contractor shall send all invoices to the following address:

Financial Management Office U.S. American Embassy – Baghdad Al Kindi Street, International Zone, Baghdad, Iraq

Or by electronic means in Acrobat PDF format to the following email address:

BaghdadVouchers@state.gov, Attn: BEC/PAS and/or to:

BaghdadGSOProc@state.gov, Attn: BEC/PAS.

(e) Payment will be made by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice.

VI. KEY PERSONNEL

1. The Project Manager shall be able to converse in English and Arabic. (Subject to U.S Government approval) the Contractor shall assign to this contract the following key person:

POSITION/FUNCTION NAME

2. During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3. After the first 90 days of performance, the Contractor may substitute a key person if the contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

4. The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

3. The Contracting officer reserve the rights to ask the contractor to substitute the key personnel if he is not performing as per the level of expectation, The Contracting Officer shall notify mailto:BaghdadVouchers@state.gov mailto:BaghdadGSOProc@state.gov the Contractor within 15 calendar days.

VII. LAWS AND REGULATIONS

The Contractor shall, without additional expense to the Government, be responsible for complying with all laws, codes, ordinances, and regulations applicable to the performance of the work, including those of the host country, and with the lawful orders of any governmental authority having jurisdiction. Unless otherwise directed by the Contracting Officer, the Contractor shall comply with the more stringent of the requirements of such laws, regulations and orders and of the contract. In the event of a conflict among the contract and such laws, regulations and orders, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer. The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract. Proper documentation and evidence satisfactory to the Contracting Officer of compliance with this clause shall be submitted by the Contractor at such times as directed by the Contracting Officer. This contract shall be construed and interpreted in accordance with the substantive laws of the United States of America. By the execution of this contract, the Contractor expressly agrees to waive any rights to invoke the jurisdiction of local national courts where this contract is performed and agrees to accept the exclusive jurisdiction of the United States Department of State’s designated Board of Contract Appeals and the United States Court of Federal Claims for hearing and determination of any and all disputes that may arise under the Disputes clause of this contract.

VIII. DISCLOSURE OF INFORMATION

The Contractor and its employees shall exercise the utmost discretion in regard to all matters relating to their duties and functions. They shall not communicate to any person or organization(s) the progress, procedures or results of the work under this contract or any information known to them by reason of their performance of services under this contract which has not been made public, except in the necessary performance of their duties or upon written authorization of the Contracting Officer. All documents and records (including photographs) generated during the performance of work under this contract shall be for the sole use and become the exclusive property of the U.S Government. Furthermore, no article, book, pamphlet, email, recording, broadcast, speech television appearance, film or photograph concerning any aspect of work performed under this contract shall be published or disseminated through any media without the prior written authorization of the Contracting Officer. These obligations do not cease upon the expiration or termination of this contract. The Contractor shall include the substance of this provision in all contracts of employment and in all subcontracts hereunder.

IX. COORDINATION OF SERVICES

Services shall be coordinated with the Contracting Officer’s Representative (COR).

X. QUALITY ASSURANCE PLAN (QAP)

This plan is designed to provide an effective surveillance method to promote effective contractor performance. The QAP provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective PWS Para Performance Threshold Services.

Performs all media monitoring, analysis and dissemination of news as set forth in the statement of work.

PERFORMANCE

WORK

STATEMENT

All required services are performed and no more than one (1) customer complaint is received per month

1- SURVEILLANCE

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

2- STANDARD

The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard.

When the Contractor fails to provide the services at the acceptable quality performance standards required by this contract, the Government shall apply daily price deductions for the services described in Article IV, PRICING, 2 Pricing Schedule, Contract Line Item Numbers from 1 (one) through 4 (four). The Contracting Officer will make final determination as to whether downtime is the fault of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s fault, the Contracting Officer may elect to assess a credit for each instance of non-performance. The Government shall deduct the total number of creditable days or any fraction of a day from the next monthly invoice payment. The credit will be determined on a daily rate calculated as follows: daily/weekly * No. of incidents = total price. Any fraction of a day will be divided by2 in case the service required is twice a day; for example if morning/evening report missed daily rate will be divided by 2.

3- PROCEDURES

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they Shall immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available.

The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

XI. DELIVERABLES

Reference Description Delivery Time SOW – Deliverables 1, 2 ,3 &4 Section III

Diverse news alerts, monitoring and Reports

In accordance with the SOW

Section I, Subsection I-B. DBA insurance (if applicable) 15 calendar days after award

Section II, Recruitment of Third Country Nationals on Department of State contracts (Oct 2012)

Certifications and updates As required by the clause

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS (OCT

2018), is incorporated by reference (see SF-1449, Block 27A)

52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders - Commercial Items (OCT 2018) and (Deviation 2017-02) (June 2017)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(3) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(4) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004)(Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] _x_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C.

3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_x_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

_x_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

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_x_ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (Jan 2011) of 52.219-4.

__ (13) [Reserved] __ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2) and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Jan 2017) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Nov 2016) of 52.219-9.

__ (iii) Alternate II (Nov 2016) of 52.219-9.

__ (iv) Alternate III (Nov 2016) of 52.219-9.

__ (v) Alternate IV (Nov 2016) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Jan 2017) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages.Subcon-tracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Representation (Jul 2013) (15 U.S.C.

632(a)(2)).

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C. 637(m)).

_x_ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

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__ (26) 52.222-19, Child Labor. Cooperation with Authorities and Remedies (Oct 2016) (E.O.

13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

__ (28) 52.222-26, Equal Opportunity (Sept 2016) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015)(38 U.S.C. 4212).

__ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

__ (31) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

_x_ (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (34) 52.222-54, Employment Eligibility Verification (Oct 2015). (Executive Order 12989).

(Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (Jun 2016) (E.O. 13693).

__ (37) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (Jun 2016) (E.O. 13693).

__ (38)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Oct 2015) of 52.223-13.

__ (39)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (Jun 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (40) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C.

8259b).

__ (41)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (Oct 2015) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

_x_ (42) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (Aug 2011) (E.O. 13513).

__ (43) 52.223-20, Aerosols (Jun 2016) (E.O. 13693).

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__ (44) 52.223-21, Foams (Jun 2016) (E.O. 13693).

__ (45)(i) 52.224-3, Privacy Training (JAN 2017) (5 U.S.C. 552a).

__ (ii) Alternate I (JAN 2017) of 52.224-3.

__ (46) 52.225-1, Buy American.Supplies (May 2014) (41 U.S.C. chapter 83).

__ (47)(i) 52.225-3, Buy American.Free Trade Agreements.Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C.

4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110- 138, 112-41, 112-42, and 112-43.

__ (ii) Alternate I (May 2014) of 52.225-3.

__ (iii) Alternate II (May 2014) of 52.225-3.

__ (iv) Alternate III (May 2014) of 52.225-3.

_x_ (48) 52.225-5, Trade Agreements (Oct 2016) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

_x_ (49) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

__ (50) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Oct 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

__ (51) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C.

5150).

__ (52) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

_x_ (53) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

__ (54) 52.232-30, Installment Payments for Commercial Items (Jan 2017) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

_x_ (55) 52.232-33, Payment by Electronic Funds Transfer.System for Award Management (Jul 2013) (31 U.S.C. 3332).

_x_ (56) 52.232-34, Payment by Electronic Funds Transfer.Other than System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (57) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

__ (58) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (59) 52.242-5, Payments to Small Business Subcontractors (Jan 2017)(15 U.S.C. 637(d)(12)).

__ (60)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1197699 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1192898 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1192900 http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1169038 http://uscode.house.gov/ http://uscode.house.gov/ http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t17t20+1727+50++%2819%29%20%20AND%20%28%2819%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t17t20+1727+50++%2819%29%20%20AND%20%28%2819%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 http://uscode.house.gov/ http://uscode.house.gov/ http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1169038 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1169038 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1169038 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1169151 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t17t20+1727+50++%2819%29%20%20AND%20%28%2819%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t17t20+1727+50++%2819%29%20%20AND%20%28%2819%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1169608 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1192524 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t09t12+1445+65++%2810%20U.S.C.%202302%20Note%29%20%20%20%20%20%20%20%20%20%20 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1173773 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t41t42+250+1286++%2842%29%20%20AND%20%28%2842%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t41t42+250+1286++%2842%29%20%20AND%20%28%2842%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 https://www.acquisition.gov/sites/default/files/current/far/html/52_223_226.html#wp1173393 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t41t42+250+1286++%2842%29%20%20AND%20%28%2842%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 https://www.acquisition.gov/sites/default/files/current/far/html/52_232.html#wp1153230 http://uscode.house.gov/ http://uscode.house.gov/ http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_232.html#wp1153252 http://uscode.house.gov/ http://uscode.house.gov/ http://uscode.house.gov/ https://www.acquisition.gov/sites/default/files/current/far/html/52_232.html#wp1153351…