191T7019R0002.doc

SECTION A

COVER PAGE - SF-1442

SECTION B

-SUPPLIES OR SERVICES AND PRICES/COSTS

B.1

SCOPE OF SERVICES

The Contractor shall provide personnel, supplies and equipment, as identified in this solicitation and Exhibits, for maintenance services at the US Consulate General in Florence, Italy as described in Section C, DESCRIPTION/SPECIFICATIONS/WORK STATEMENT, of this contract and exhibits attached in Section J.

B.2

TYPE OF CONTRACT

This is a fixed price type contract for scheduled maintenance services as defined in the Comprehensive Maintenance Plan (CMP). The fixed price will include all work, including furnishing all labor, materials, equipment and services, overhead (including cost of Workers’ Compensation and War-Hazard Insurance, which shall not be a direct reimbursement) and profit, unless otherwise specified. The Government will issue on a weekly, monthly, quarterly, semiannual and annual basis scheduled task orders. The scheduled work orders shall identify the listed system/equipment or other description, machine number, location, task description, for the Contractor to perform the maintenance services specified. (See Exhibits A and B, Section J).

An indefinite delivery/indefinite quantity type contract will be awarded for unscheduled work or urgently needed services. Individual delivery orders will be issued using the fixed hourly rates identified below. The fixed hourly rates shall include wages, overhead, general and administrative expenses, and profit. Hours and labor categories for these delivery orders shall be negotiated into a firm-fixed-priced delivery order. The actual amount of work to be performed, an estimate of the professional/technical effort required, the time of such performance, and the location of the property(ies) shall be authorized by delivery orders issued by the Contracting Officer. Orals orders maybe necessary for emergency services however they shall be issued in writing within three business days of the oral instructions. See Exhibit L, Section J for sample of an Unscheduled Work Order.

B.3

PRICES/COSTS

B.3.1 Value Added Tax VALUE ADDED TAX (VAT). The Government will not reimburse the Contractor for VAT under this contract. The Contractor shall not include a line for VAT on Invoices as the U.S. Embassy has a tax exemption certificate with the host government.

B.3.2 All prices shall be submitted in Euro.

B.3.3 Scheduled Maintenance Services

(a) In consideration of satisfactory performance of all the scheduled services required under this contract, the Contractor shall be paid a fixed-price per month for Scheduled Maintenance Services. No additional sums will be payable on account of any escalation in the cost of materials, equipment or labor (unless mandated by local law see B.7), or because of the Contractor 's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required by the maintenance plan is. Nor will the contract price be adjusted on account of fluctuations in the currency exchange rate.

(b) Premium pay for services required to be provided on holidays is included only in the fixed prices for Scheduled Maintenance Services.

B.3.4 Unscheduled Services

The fixed hourly rates per labor category and services shall be used to establish firm fixed-price task orders. Each task order shall be issued in advance and priced by multiplying the hourly rates by the number of hours required, or different unit of price as per section price.

The Contractor shall also be reimbursed for costs for any materials/equipment ordered under the task order issued by the Government in conjunction with the Unscheduled Services, as further described in H.14. No profit shall be added to this material/equipment. All costs of materials/equipment shall be itemized on the invoice, such as purchase price of material/equipment, cost of transportation and cost of handing. If VAT charges are paid then they must be itemized in each task order.

B. 3.5 Emergency Services

Emergency services shall be issued and priced at the same rates as unscheduled services, however, work that is required beyond normal working hours or days (see F.8) or 40 hours per week or 8 hours per day and meet the definition of emergency services as defined in C.1.3 may use overtime rates as fixed below.

The Contractor shall also be reimbursed for costs for any materials/equipment ordered under the task order issued by the Government in conjunction with the Emergency Services, as further described in H.14. No profit shall be added to this material/equipment. All costs of materials/equipment shall be itemized on the invoice, such as purchase price of material/equipment, cost of transportation and cost of handing. If VAT charges are paid then they must be itemized in each task order.

B.3.6 Ordering

Ordering - (a) All supplies or services to be furnished under this contract shall be ordered by the issuance of delivery orders by the Department of State. Orders may be issued from the date of the Contracting Officer's signature until the end of the "Period of Performance" applicable to this contract.

(b) Contractor will be asked to submit a cost proposal (sample shown in Exhibit H) when given a draft scope of work for an unscheduled task.

(c) Contracting Officer will negotiate and develop firm-fixed-priced delivery orders for each unscheduled or emergency task that needs to be performed.

(d) All delivery orders are subject to the terms and conditions of this contract. This contract shall take precedence in the event of conflict with any order.

B.4

BASE PERIOD PRICES

01- Scheduled Services: The fixed-price for the Base Year (starting on the date stated in Notice to Proceed and continuing for 12 months) for scheduled maintenance services is:

in Euro Total Price in Euro

(Section C 1.5.1)

(Section C 1.5.2)

Sub-Total for Scheduled Maintenance Services (CLIN 01A - 01B)

02- Unscheduled and Emergency Services: The fixed-price for the Base Year for unscheduled and emergency services is:

in Euro Total Price

(Section C 1.5.3.1.)

(Section C 1.5.3.2.)

(Section C 1.5.4.)

Sub-Total for Unscheduled/Emergency Maintenance Services

(CLIN 02A to 02I)

03- Overtime: The fixed-price for the base year for overtime work occurring on other than a normal work day or hours is:

in Euro Total Price

Sub-Total for Overtime Maintenance Services (CLIN 03A to 03E)

04 – Not-to-Exceed: The price estimate for the base year for materials and/or equipment that the Government may order is:

*The estimated quantities above are estimated only and not guaranteed by the Government

TOTAL PRICE FOR THE BASE YEAR

(CLIN 01A TO 04A)

EURO

B.4.1 Minimum and Maximum Amounts for Unscheduled Maintenance and Emergencies

During this contract period, the Government shall place orders totaling a minimum of Euro 50.00. This reflects the contract minimum for unscheduled orders for this period of performance. The amount of all orders shall not exceed Euro 20,000.00 This reflects the contract maximum for unscheduled services for this period of performance.

B.5

FIRST OPTION YEAR PRICES

01- Scheduled Services: The fixed-price for the first option year for scheduled maintenance services is:

in Euro Total Price

(Section C 1.5.1)

(Section C 1.5.2)

Sub-Total for Scheduled Maintenance Services (CLIN 11A - 11B)

02- Unscheduled and Emergency Services: The fixed-price for the first option year for unscheduled and emergency services is:

in Euro Total Price

(Section C 1.5.3.1.)

(Section C 1.5.3.2.)

(Section C 1.5.4.)

Sub-Total for Unscheduled/Emergency Maintenance Services

(CLIN 12A to 12I)

03- Overtime: The fixed-price for the first option year for overtime work occurring on other than a normal work day or hours is:

in Euro Total Price

Sub-Total for Overtime Maintenance Services (CLIN 13A to 13E)

04 – Not-to-Exceed: The price estimate for the first option year for materials and/or equipment that the Government may order is:

TOTAL PRICE FOR THE FIRST OPTION YEAR

(CLIN 11A TO 14A)

EURO

B.6

SECOND OPTION YEAR PRICES

01- Scheduled Services: The fixed-price for the second option year for scheduled maintenance services is:

in Euro Total Price

(Section C 1.5.1)

(Section C 1.5.2)

Sub-Total for Scheduled Maintenance Services (CLIN 21A - 21B)

02- Unscheduled and Emergency Services: The fixed-price for the second option year for unscheduled and emergency services is:

in Euro Total Price

(Section C 1.5.3.1.)

(Section C 1.5.3.2.)

(Section C 1.5.4.)

Sub-Total for Unscheduled/Emergency Maintenance Services

(CLIN 22A to 22I)

03- Overtime: The fixed-price for the second option year for overtime work occurring on other than a normal work day or hours is:

in Euro Total Price

Sub-Total for Overtime Maintenance Services (CLIN 23A to 23E)

04 – Not-to-Exceed: The price estimate for the second option year for materials and/or equipment that the Government may order is:

TOTAL PRICE FOR THE SECOND OPTION YEAR

(CLIN 21A TO 24A)

EURO

B.6.1

During this contract period, the Government shall place orders totaling a minimum of Euro 50.00. This reflects the contract minimum for unscheduled orders for this period of performance. The amount of all orders shall not exceed Euro 20,000.00 This reflects the contract maximum for unscheduled services for this period of performance

B.7

THIRD OPTION YEAR PRICES

04- Scheduled Services: The fixed-price for the third option year for scheduled maintenance services is:

in Euro Total Price

(Section C 1.5.1)

(Section C 1.5.2)

Sub-Total for Scheduled Maintenance Services (CLIN 31A - 31B)

05- Unscheduled and Emergency Services: The fixed-price for the third option year for unscheduled and emergency services is:

in Euro Total Price

(Section C 1.5.3.1.)

(Section C 1.5.3.2.)

(Section C 1.5.4.)

Sub-Total for Unscheduled/Emergency Maintenance Services

(CLIN 32A to 32I)

06- Overtime: The fixed-price for the third option year for overtime work occurring on other than a normal work day or hours is:

in Euro Total Price

Sub-Total for Overtime Maintenance Services (CLIN 33A to 33E)

04 – Not-to-Exceed: The price estimate for the third option year for materials and/or equipment that the Government may order is:

TOTAL PRICE FOR THE THIRD OPTION YEAR

(CLIN 31A TO 34A)

EURO

B.7.1

During this contract period, the Government shall place orders totaling a minimum of Euro 50.00. This reflects the contract minimum for unscheduled orders for this period of performance. The amount of all orders shall not exceed Euro 20,000.00 This reflects the contract maximum for unscheduled services for this period of performance

B.8

FOURTH OPTION YEAR PRICES

01- Scheduled Services: The fixed-price for the fourth option year for scheduled maintenance services is:

in Euro Total Price

(Section C 1.5.1)

(Section C 1.5.2)

Sub-Total for Scheduled Maintenance Services (CLIN 41A - 41B)

02- Unscheduled and Emergency Services: The fixed-price for the fourth option year for unscheduled and emergency services is:

in Euro Total Price

(Section C 1.5.3.1.)

(Section C 1.5.3.2.)

(Section C 1.5.4.)

Sub-Total for Unscheduled/Emergency Maintenance Services

(CLIN 42A to 42I)

03- Overtime: The fixed-price for the fourth option year for overtime work occurring on other than a normal work day or hours is:

in Euro Total Price

Sub-Total for Overtime Maintenance Services (CLIN 43A to 43E)

04 – Not-to-Exceed: The price estimate for the fourth option year for materials and/or equipment that the Government may order is:

TOTAL PRICE FOR THE FOURTH OPTION YEAR

(CLIN 21A TO 24A)

EURO

B.8.1

During this contract period, the Government shall place orders totaling a minimum of Euro 50.00. This reflects the contract minimum for unscheduled orders for this period of performance. The amount of all orders shall not exceed Euro 20,000.00 This reflects the contract maximum for unscheduled services for this period of performance

B.9 GRAND TOTAL

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1.

INTRODUCTION

C.1.1 General. The US Consulate General in Florence, Italy requires a maintenance service Contractor to perform both scheduled and unscheduled work orders on US Government properties. The Contractor shall furnish managerial, administrative and direct operational personnel to accomplish all work as required in this contract.

The Contractor shall designate an English and Italian speaking representative who shall supervise the Contractor's workforce and be the Contractor's liaison with the U.S The designated person shall be available by phone and e-mails at all time, attend to meetings at the Consulate every other month, and unscheduled visits at other times as needed.

The Contractor's employees shall be on-site only for contractual duties and not for any other business or purposes. All personnel assigned by the Contractor for the performance of the respective services shall be regular employees of the Contractor, and shall be supervised by the Contractor. There shall be no employer-employee relationship between the Government and the personnel.

Subcontractors may only be employed with the express written consent of the Contracting

Officer. Specific services are described in detail below.

C.1.2 Personnel. The Contractor shall be responsible for providing qualified technicians with relevant experience of more than 3 years to meet the minimum requirements established below to perform maintenance services in accordance with the maintenance plan and unscheduled services. Helper positions do not need to meet this 3 year minimum requirement. Personnel shall meet the minimum criteria for labor categories identified in Exhibit D.

C.1.3 Definitions.

"Chancery" means the building of the embassy used for official activities or means the official residence of the ambassador.

"CMP" is a comprehensive maintenance plan "Daily" means 5 days per week, on each non-holiday workday.

"Emergency Services" are task orders which require immediate attention. May involve working other than normal work day or hour as defined in F.8. Contractor required to respond to call within 4 hours and take action to minimize emergency situation.

"Execution Plan" is submitted by the Contractor and defines the methods and disciplines used to carry out the maintenance plan as provided in the contract.

"General Instructions" mean those instructions, directives and guidelines that apply to all employee maintenance personnel.

"HVAC" means Heating Ventilating Air Conditioning.

“Make Readies” should be negotiated as unscheduled work orders.

"PM" means Preventive Maintenance

"Routine Maintenance and Repair" includes the preservation in a sound state of real property and might include day-to-day electrical, plumbing work, and the purchase of material as necessary.

"Scheduled Maintenance Services" includes all routine maintenance functions identified in the Subsection C.1.5 and Exhibit B, Comprehensive Maintenance Plan, for Post systems and equipment.

"Unscheduled Maintenance and Repair Services" includes minor maintenance and repair services which are not identified in the Comprehensive Maintenance Plan.

C.1.3.1 The Contractor shall provide an Executive Plan to carry out the maintenance services. These duties and responsibilities described in Subsection C.1.5 and Exhibits B and C The Contractor shall provide a draft of the Executive Plan to the COR for review 30 days after contract award.

C.1.4 Equipement, Location, Service, Kind of Personnel: A sample listing of equipment, systems and their locations, kinds of services, and personnel by category, is provided in Exhibits. A sample of an unscheduled order is described in Exhibit L and is for illustration only and will not necessarily be identical to services provided under this contract.

C.1.5 Duties and Responsibilities.

The Contractor shall perform both scheduled and unscheduled maintenance services.The duties and responabilities of these services shall include all those outlined below.

Damage or situations requiring major or specialized remedial services shall promptly be brought to the attention of the COR or the Consulate Buildings Management Office, and efforts shall be made to minimize such trouble or damage until proper corrective action can be taken. Major and specialized repairs shall be carried out by the Government, independent of this contract.

C.1.5.1 Outline of Scheduled Maintenance and Repair Services to be Performed:

Services to be performed by specialized techinicians on scheduled days, for a full working day, as per below chart, which identify the kind of technician and frequency of services. The Contractor shall provide day-to-day maintenance and repair services. These services include general monitoring, inspection and testing of building systems, equipment and their conditions. The detailed work requirements and instructions including emergency works shall be provided by the COR for each visit to the Contractor's Liaison who shall supervise, schedule, and manage the performance of the assignments.

The purchase of any replacement part or equipement to perform these duties are to be Contractor-supplied.

C.1.5.1.1 Electrical

(1) Monitoring the operating condition of all systems and equipment in the central station, substations and machine rooms.

(2) Replacing circuit breakers and/or fuses, material.

(3) In an emergency, taking all possible measures to prevent hazards, ensure safety and maintain property. Promptly reporting to the COR.

C.1.5.1.2 HVAC

(1) Operating the Heating/Ventilation/Air Conditioning(HVAC) systems according to the pertinent seasonal cooling/heating requirements as prescribed by the COR.

(2) Providing seasonal (i.e. off-, pre-, and post-season) servicing on the heating and air-conditioning plant equipment.

(3) Making insulation tests, adjusting relays, resetting circuit breakers, cleaning contact surfaces.

(4) Making minor repairs to the systems and their equipment in accordance with scheduled work orders.

(5) Inspecting pumps for abnormal temperature, vibration, noise, and other trouble symptoms, and adjusting as necessary.

(6) Inspecting valves for restriction, leaks and other trouble symptoms, and adjusting as necessary.

(7) Inspecting all HVAC work including pipes, ducts, valves, dampers, fittings, waste water and sewer lines, traps, catch basins, toilet fixtures, down-spouts, and gutters for clogging and loose joints, restrictions, leaks, and other faulty conditions; providing routine servicing such as retightening, caulking, lubricating, and performing first echelon maintenance. All supplies and equipment (except ordinary tools such as screwdrivers, wrenches, etc.) needed for the repairs shall be furnished by the Government, subject to the approval of the COR.

(8) In case of elevator failure or trouble, promptly notify the COR.

(9) Emergency Generators - Inspecting and maintaining generator, starter panel, DC source equipment and Diesel engine, including operation sequence and safety devices in accordance with the Maintenance Plan instructions.

C.1.5.1.3 Plumbing:

Inspecting all plumbing work including pipes, ducts, valves, dampers, fittings, waste water and sewer lines, traps, catch basins, toilet fixtures, down-spouts, and gutters for clogging and loose joints, restrictions, leaks, and other faulty conditions; providing routine servicing such as retightening, caulking, lubricating, and performing first echelon maintenance. All supplies and equipment (except ordinary tools such as screwdrivers, wrenches, etc.) needed for the repairs shall be furnished by the Government, subject to the approval of the COR.

Inspecting sprinklers, domestic hot water heaters, drinking fountains and servicing to maintain in good and proper working order.

C.1.5.2 Outline of Preventive Maintenance Services to be Performed:

Preventive maintenance services to be performed by specialized techinicians on heating, ventilation, and air conditioning equipment. The detailed work requirements, CMP, listing of equipment and frequency of services, for each equipment to be maintained are outlined in the Exhibits A and B.

C.1.5.3. Outline of Wooden Floor Unscheduled Maintenance Services to be Performed:

Service to be performed on an as-needed basis. The Contracting Office will issue task order to order these services. It may be required the Contractor to move furniture to adjacent rooms. These services shall consist of the following:

C.1.5.3.1 Wooden Floor Installation:

· Preparing and repairing the mortar bed underneath

· Supplying wooden floor, of any kind of high quality and high-refinished tiles wood.

· Installing, seal, sand and polishing by means of Polureritane warmish.

· Supplying and installing baseboard of same kind or similar of the selected wooden floor.

C.1.5.3.2. Wooden Floor Refinishing:

· Smoothing wooden floors with planning machine including sanding and polishing

· Dusting and plastering with high resistance, classic putty of the boards eventually splitting up

· Varnishing with a bright polyurethane bi-component paint, three coats of synthetic resins, including all expenses for the perfect execution of the work.

C.1.5.4. Outline of Clear Safety Film Unscheduled Maintenance Services to be Performed:

The Contractor shall supply and install clear safety film according to task orders issued by the Contracting Officer.

C.1.5.4.1 Clear Safety Film Specifications:

The Contractor shall supply clear safety films with the following specifications:

· 3M brand Clear Ultra 600, Tinted Ultra 600N or equivalent approved by DOS C.1.5.4.2 Clear Safety Film Installation Duties:

· All glass surface shall be cleaned from paint, foreign particles, smears and spatters. After an initial cleaning, further cleaning of the surface may be required to receive the film in accordance with the film manufacturer’s instructions.

· The clear safety film shall be applied to a clean window surface in accordance with the manufacturer’s direction, free of peeling, splitting, scratches, creases, wrinkles, discoloration and foreign particles.

· The film application shall be free of air bubbles after 30 days

· The clear safety film shall not show any sign of waviness and distortion at the time the work is accepted. This determination shall be made by viewing the installed film from a distance of 3 meters from the interior room side at the angles up-to 45 degrees, when looking at a clear or uniformly overcast sky.

· Unacceptable clear safety film application shall be removed in accordance with manufacture’s instruction and a new film applied immediately.

· All debris and remnants from the installation shall be removed and disposed C.1.5.5. Outline of Multitrade Tasks to be Performed:

In order to prepare the residential units for occupancy, the features and appliances installed in each apartment shall be inspected and checked for fully functionality, including plumbing, electrical, carpentry, HAVC systems, and POSHO requirements. A standard apartment of an average area of 170 sqmt. is usually furnished with the following features and appliances:

· Kitchen:

N.1 Refrigerator

N.1 Stove with Oven

N.1 Hood

N.1 Sink

N.1 Dishwasher

· Laundry:

N.1 Washing machine

N.1 Dryer

· N. 3 Bathrooms

· N. 5 Split Unit

C.1.5.5.1 Plumbing Services:

The Contractor shall perform the following plumbing inspection and repairs and use the checklist in Section J, Exhibit C as guidance.

a. Inspect all plumbing work including:

· pipes, ducts, valves, dampers, fittings, waste water and sewer lines, traps, catch basins, hot water heaters, toilet fixtures, plugs, chains, hoses, down-spouts, and gutters for clogging and loose joints, restrictions, leaks, and other faulty conditions;

b.

Provide routine service such as:

· retightening, caulking, lubricating, and performing minor maintenance services to repair discrepancies noted in the above inspection. Minor maintenance is defined as work items, which individually, will not require more than 16 hours of labor work Plumbing work shall meet all industry standards and conducted in a proper, workman like manner. Contractor shall assure that all work is square, plumb, and that all affixed materials are properly tied into the building structure where required. Contractor shall use material of high quality. All material shall be approved by the COR before use. Contractor shall assure that all installed fixture and plumbing connections are water tight, and accept full responsibility for replacement of aby Government property damaged because of his/her negligence.

The contractor shall furnish all supplies and equipment needed for the repairs.

C.1.5.5.2 Electrical Services

The contractor shall perform the following electrical services and use the checklist in Section J, Exhibit C as guidance.

a. Evaluate the operating condition and safety of all systems and equipment, including:

· electrical outlets, switches, wiring, installed appliances, doorbells, intercoms, ceiling fans, light fixtures, water heaters, circuit breakers, fuse boxes and feeder line connections.

b.

Make basic repairs, including:

· resetting circuit breakers or replacing fuses, fixing loose connections, replacing switches, and performing minor maintenance services to repair discrepancies noted in the above inspection. Minor maintenance is defined as work items, which individually, will not require more than 16 hours of labor work

Electrical work shall meet all industry standards and conducted in a proper, workman like manner. Contractor shall assure that all work is square, plumb, and that all affixed materials are properly tied into the building structure where required. Contractor shall use material of high quality. All material shall be approved by the COR before use. Contractor shall assure that all wiring meets proper ampacity as recommended by the latest Italian Electrical code limits (CEI 64/8 vers. 2), as noted in the latest version of the National Electric Code (NEC). Should the Contractor be unsure of those requirements, he must inquire to the COR for any interpretation.

The contractor shall furnish all supplies and equipment needed for the repairs.

C.1.5.5.3 HVAC Services The contractor shall perform the following HVAC services using the checklist in Section J, Exhibit C as guidance.

a. Inspecting all HVAC includes:

· Clean supply air Diffusers, and inside of duct within 1 linear foot of diffuser.

b.

provide routine servicing such as

· retightening, caulking, lubricating, replacing and/or cleaning ducting and diffusers, and performing minor maintenance services to repair discrepancies noted in the above inspection. Minor maintenance is defined as work items, which individually, will not require more than 16 hours of labor work

The contractor shall furnish all supplies and equipment needed for the repairs.

C.1.5.5.4 Carpentry Services The contractor shall perform the following carpentry services using the in Section J, Exhibit C as guidance.

The contractor shall inspect all:

· wood cabinets, closets, doors, moldings, panels, fixtures, furniture pieces, stairways, including railings, balustrades, treads, risers and nosings, along with all doors in the residence. Also, inspect all toilet paper holders, soap trays, towel racks, shower curtain rods, toilet seats, medicine cabinets, venetian blind brackets, clothing rails, curtain rods, and any other like items.

b.

All necessary minor repairs shall be made to all items listed above, including:

· repairing, adjusting and/or replacing hinges, door rollers, door tracks, latches, closet rods, shelves, moldings and wood panels, cracks and chips, bathroom fixtures, curtain rods and venetian blinds, and caulking and staining repaired areas to match the color of the original wood.

· Minor maintenance is defined as work items which, individually, will not require more than 16 hours of labor work

· Contractor shall be required to rework doors, both entry or closet type, which do not close easily and smoothly, or possess “spring “ when closed.

Carpentry work shall meet all industry standards, and conducted in a proper, workman like manner. Contractor shall assure that all work is square, plumb, and that all affixed materials are properly tied into the building structure where required. Contractor shall use materials of high quality. All material shall be approved by the COR before use. Contractor shall assure that fasteners used are of the proper type for the work, and that the installed fasteners are attached in such a way as to allow a minimum of painting preparation work.

C.2

SUPERINTENDENCE BY CONTRACTOR

The entire operation of the contracted services shall be superintended by the Contractor's bilingual (English/Italian) liaison, who shall maintain a close contact with the Contracting Officer and the COR in order to coordinate the performance of the contracted services with the needs of the Government, and be available on site upon request by the Government.

C.3

QUALITY ASSURANCE

The Contractor shall institute an appropriate inspection system including checklists of duties to be carried out, ensuring these duties are carried out by the supervisory staff and senior employees, and carrying out monthly inspections to determine whether the various services are being performed according to the contract requirements. Copies of the monthly inspection reports shall be provided to the COR.

Any shortcomings and/or substandard conditions noted in such inspections shall be promptly corrected and improved; any conditions beyond the responsibility of the Contractor shall be brought to the attention of the Contracting Officer or COR, for disposition.

C.3.1 Monthly Report: The Contractor shall render a monthly maintenance report, summing up observations resulting from the inspections, difficulties or irregularities encountered, measures taken, improved conditions, repairs or services needed (those beyond the Contractor's responsibilities), special work done, recommendations, and other matters related to operation and maintenance of the buildings and facilities covered by this contract. The monthly report shall be provided in a format similar to the one in Exhibit I, signed by an authorized representative of the Contractor, and shall be submitted to the COR, together with the Contractor's monthly invoice.

C.3.2 Inspection by Government: The services being performed hereunder and the supplies furnished therefor will be inspected from time to time by the COR, or his/her authorized representatives, to determine that all work is being performed in a satisfactory manner, and that all supplies are of acceptable quality and standards.

The Contractor shall be responsible for any countermeasures or corrective action, within the scope of this contract, which may be required by the Contracting Officer as a result of such inspection.

SECTION D

PACKAGING AND MARKING

RESERVED

SECTION E

INSPECTION AND ACCEPTANCE

E.1 52.252‑2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address: http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/vffara.htm These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet “search engine” (for example Google, Yahoo, Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

CLAUSE

TITLE AND DATE

52.246-4

INSPECTION OF SERVICES – FIXED PRICE (AUG 1996)

52.246-12

INSPECTION OF CONSTRUCTION (AUG 1996)

E.2 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan is designed to provide an effective surveillance method to promote effective Contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Services

Performs all maintenance services set forth in the Performance Work Statement (PWS) C.1 thru C.4

And Exhibits All required services are performed and no more than one (1) customer complaint is received per month

E.2.1 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

E.2.2 Standard. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996)), if any of the services exceed the standard.

E.2.3 Procedures

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SECTION F

DELIVERIES OR PERFORMANCE

F.1 52.252‑2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address: http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/vffara.htm These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet “search engine” (for example Google, Yahoo, Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

CLAUSE

TITLE AND DATE

52.242-15

STOP-WORK ORDER (AUG 1989)

52.242-17

GOVERNMENT DELAY OF WORK (APR 1984)

52.242-14

SUSPENSION OF WORK (APR 1984)

F.2 PERIOD OF PERFORMANCE

The contract shall be effective from the date specified in the Notice to Proceed, and shall remain in effect one-year period, with four-year options. Individual delivery orders for unscheduled work will identify completion times for specific unscheduled/urgent tasks.

F.3 DELIVERABLES

The following items shall be delivered under this contract:

H.1.2.3. Bios on Personnel

F.4 CONTRACTOR'S SUBMISSION OF MAINTENANCE SCHEDULE AND MINOR REPAIRS UNDER UNSCHEDULED WORK ORDERS

The time for submission of the schedules and General Instructions referenced in Section I, 52.236-15, "Schedules for Construction Contracts", paragraph (a), is hereby modified to reflect the due date for submission as " seven calendar days after receipt of an executed contract". The Contractor shall weekly revise such schedules (1) to account for the actual progress of the work, (2) to reflect approved adjustments in the performance schedule, and (3) as required by the Contracting Officer to achieve coordination with work by the Government and any separate contractors employed by the Government. The Contractor shall submit a schedule which sequences work so as to minimize disruption at the jobsite.

All deliverables shall be in the English language, unless otherwise provided hereunder, and any system of dimensions (i.e., English or metric) shown shall be consistent with that used in the contract. No extension of time shall be allowed on account of a delay by the Government in approving such deliverables if the Contractor has failed to act promptly and responsively in submitting its deliverables. Each deliverable shall be identified as required by the contract.

F.5 ACCEPTANCE OF SCHEDULE

When the Government has accepted any time schedule, it shall be binding upon the Contractor. The completion date is fixed and may be extended only by a written modification to the delivery order signed by the Contracting Officer. Acceptance or approval of any schedule or revision thereof by the Government shall not (1) extend the completion date or obligate the Government to do so, (2) constitute acceptance or approval of any delay, nor (3) excuse the Contractor from or relieve the Contractor of its obligation to maintain the progress of the work and achieve final completion by the established completion date.

F.6 NOTICE OF DELAY

In the event the Contractor receives a notice of any change in the work, or if any other conditions arise which are likely to cause or are actually causing delays which the Contractor believes may result in completion of the project after the completion date, the Contractor shall notify the Contracting Officer of the effect, if any, of such change or other conditions upon the approved schedule, and shall state in what respects, if any, the relevant schedule or the completion date should be revised. Such notice shall be given promptly, and not more than three (3) days following the first occurrence of event giving rise to the delay or prospective delay. Revisions to the approved time schedule shall only be made with the approval of the Contracting Officer.

F.7 NOTICE TO PROCEED

(a) Following receipt from the Contractor of any bonds or evidence of insurance within the time specified in Section H of this contract, and following acceptance of these documents by the Contracting Officer, the Contracting Officer will provide to the Contractor a Notice to Proceed. The Contractor must then prosecute the work required hereunder.

(b) It is possible that the Contracting Officer may elect to issue the Notice to Proceed prior to receipt and acceptance of any bonds or evidence of insurance required hereunder. Issuance of a Notice to Proceed by the Government before receipt of the required bonds or insurance certificates or policies shall not be a waiver of the requirement to furnish these documents.

F.8 WORKING HOURS

All work shall be performed during normal working hours, which are defined as 8:30 to 17:30, Monday through Friday, except for the holidays identified below except for the holidays identified below. Other hours, initiated by the Contractor, may be approved by the Contracting Officer's Representative. Notice must be given 24 hours in advance to COR who will consider any deviation from the hours identified above. Changes in work hours will not be cause for a price increase.

F.9 EXCUSABLE DELAYS

The Contractor will be allowed time, not money, for excusable delays as defined in FAR 52.249-10, Default. Examples of such cases include (l) acts of God or of the public enemy, (2) acts of the United States Government in either its sovereign or contractual capacity, (3) acts of the government of the host country in its sovereign capacity, (4) acts of another contractor in the performance of a contract with the Government, (5)fires, (6) floods, (7) epidemics, (8) quarantine restrictions, (9) strikes, (l0) freight embargoes, (11) delays in delivery of Government furnished equipment and (12) unusually severe weather. In each instance, the failure to perform must be beyond the control and without the fault or negligence of the Contractor, and the failure to perform furthermore (1) must be one that the Contractor could not have reasonably anticipated and taken adequate measures to protect against, (2) cannot be overcome by reasonable efforts to reschedule the work, and (3) directly and materially affects the date of final completion of the project.

F.10

POST AWARD CONFERENCE

A post award conference will be held 10 days after contract award at the American Consulate in Florence to discuss the schedule, submittals, notice to proceed, mobilization and other important issues that effect the progress under this contract.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 652.242-70

CONTRACTING OFFICER'S REPRESENTATIVE (COR)

(AUG 1999)

(a) The Contracting Officer may designate in writing one or more Government employees, by name or position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer’s Representative (COR). Such designation(s) shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer and this authority is delegated in the designation.

(b) The COR for this contract is the Facility Maintenance Representative of the US Tri-Mission Italy

G.1.2

642.271 GOVERNMENT TECHNCIAL MONITOR (GTM).

The contracting officer may appoint a Government Technical Monitor (GTM) to assist the Contracting Officer’s Representative (COR) in monitoring a contractor’s performance. The contracting officer may appoint a GTM because of physical proximity to the contractor’s work site, or because of special skills or knowledge necessary for monitoring the contractor’s work. The contracting officer may also appoint a GTM to represent the interests of another requirements office or post concerned with the contractor’s work.

The GTMs’ for this contract is the Facility representative of the US Consulate in Florence.

G.1.1 Duties

The COR is responsible for inspection and acceptance of services. These duties include review of Contractor invoices, including the supporting documentation required by the contract. The COR may provide technical advice, substantive guidance, inspections, invoice approval, and other purposes as deemed necessary under the contract.

G.2 PAYMENT

G.2.1 General. The Contractor's attention is directed to Section I, 52.232-1, "Payments", and 52.232-5, "Payments Under Fixed-Price Construction Contracts". The following subsections elaborate upon the information contained therein. All invoices should contain copies of the signed work orders completed that month and status information on those not completed. Completed work orders shall bear the signature of the Contractor’s quality control personnel. Work orders shall consist of all preventive maintenance orders as well as unscheduled and emergency orders issued since the submittal of the last invoice.

Invoices shall be submitted monthly in original (PDF. format) to TriMissionInvoices@state.gov and one copy to the Contracting' Officer's Representative (COR) referencing the applicable U.S. Government Contract number to the following billing address:

American Embassy

FMC

Via Veneto 119/a

00187 Roma

G.2.2 Detail of Payment Requests

Each application for payment, which shall be made no more frequently than monthly, unless otherwise provided herein, shall cover the fixed price preventive maintenance fee and the value of labor and materials completed and in place for individual delivery orders.

In addition, the Contractor shall provide the following support for each request for payment for additional, seasonal, and emergency services:

-Time sheets to support the number of hours worked for each work order and signed by the Contractor’s approving official that work has been completed.

G.2.3 Payments to Subcontractors

The Contractor shall make timely payment from the proceeds of the progress or final payment for which request is being made, to his subcontractors and suppliers in accordance with the Contractor's contractual arrangements with them.

G.2.4 Evaluation by the Contracting Officer

Following receipt of the Contractor's request for payment, and on the basis of an inspection of the work, the Contracting Officer shall make a determination as to the amount which, in…