191NLE25Q0013 SOW Investigative and Intelligence Software.pdf

United States Department of State

Bureau of International Narcotics and Law Enforcement Affairs (INL)

STATEMENT OF Work (SOW)

INL-Kingston

191NLE25Q0013

INL Kingston Intelligence and Investigative Analytical Software for MOCA

SECTION 1

SOLICITATION CONSIDERATIONS

1.1 SYSTEM FOR AWARD MANAGEMENT

This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to FAR 4.1102 and other applicable regulations and guidelines. Information can be found at www.sam.gov.

1.2 TRADE AGREEMENTS ACT (19 U.S.C. 2512(A)) (TAA)

Pursuant to the Trade Agreements Act (19 U.S.C. 2512(a)) (TAA), Federal acquisitions of supplies may be made only from offerors that shall supply products of an eligible country under any of the free trade agreements entered into pursuant to the TAA. An article is considered a product of a country only if it is wholly a product of that country or if it has been, substantially transformed, in that country into a new and different article of commerce with a name, character, or use distinct from that of the original article(s). Note that any item that is a discreet article as it is sold in commerce, regardless of its ultimate function or use, cannot be considered, substantially transformed, and based solely on its integration into IT or other systems.

1.3 UNAUTHORIZED DISCLOSURE

The Contractor and its employees shall exercise the utmost discretion concerning all matters relating to their duties and functions. They shall not communicate to any person any information known to them by reason of their performance of services under this contract, which has not been made public, except in the necessary performance of their duties or upon written authorization of the Contracting Officer.

All documents and records (including photographs) generated during the performance of work under this contract shall be for the sole use and become the exclusive property of the U.S Government. Furthermore, no article, book, pamphlet, email, recording, broadcast, speech television appearance, film or photograph concerning any aspect of work performed under this contract shall be published or disseminated through any media without the prior written authorization of the Contracting Officer. These obligations do no cease upon the expiration or termination of this contract. The Contractor shall include the substance of this provision in all contracts of employment and in all subcontracts hereunder.

See FAR 3.104 for additional information.

http://www.sam.gov/

SECTION 2 (Instruction to Offerors)

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS/RESPONDENTS

SUBMISSION INFORMATION PERTAINING TO REQUEST FOR QUOTE

2.1 INFORMATION TO CONTRACTOR

Contractors are reminded that information furnished under this Request for Quote (RFQ) may be subject to disclosure under the Freedom of Information Act (FOIA). Therefore, all items that are confidential to business or that contain trade secrets or proprietary or personnel information shall be clearly marked. Marking of items shall not necessarily preclude disclosure when Department of State (DOS) determines disclosure is warranted by FOIA. However, if such items are not marked, all information contained within the submitted documents shall be deemed releasable.

2.2 QUESTIONS CONCERNING SOLICITATION

Offerors are warned against contacting any INL personnel other than the Contracting Officer and Contract Specialist prior to award of the Contract resulting from this RFQ. If such a contact occurs and found to be prejudicial to competing vendors, the vendor making such a contact may be excluded from award consideration.

No information concerning this RFQ shall be provided in response to telephone calls. All such requests shall be submitted in writing to the Contracting Officer and Contract Specialist.

Submit Questions by:

• 9:00 A.M. (local Washington D.C. time) on the following date: 27 November 2024

2.3 NOTICE OF SAM.GOV SYNOPSIS CLOSING DATE AND TIME

All offers shall be submitted to the designated Government Representative via email.

Any communications in reference to this RFQ shall cite the reference section title and page number, and directed to the following individuals:

Name: Mohan N. Krishnakumar

Title: Contracting Officer

E-mail: KrishnakumarM@state.gov

Closing Date and Time:

• 9:00 A.M. (local Washington D.C. time) on the following date: 4 December 2024

2.4 CONTRACTOR RELATIONSHIPS

The Department of State (DOS) encourages the use of subcontractors. In addition, the Department requires that any potential Organization Conflict of Interest be identified in the proposal to ensure proper firewalls established prior to award.

2.5 MULTIPLE PROPOSALS/ALTERNATIVE SOLUTIONS

Contractors shall not submit, nor shall the Government accept or evaluate, multiple proposals offering alternative solutions. Contractors shall not submit, nor shall the Government accept or evaluate, multiple solutions within one proposal.

SENSITIVE BUT UNCLASSIFIED

2.6 PERIOD OF ACCEPTANCE OF OFFERS

Contractors shall agree, if the proposal is accepted within ninety (90) calendar days (unless a greater period is inserted by the contractor) from the date specified in the solicitation for receipt of proposals, to furnish any or all of the requirements upon which prices are proposed at the price set opposite each item, performed and/or delivered at the designated point(s) within the time specified.

Statement of Work (SOW)

Intelligence and Investigative Analytical Software for MOCA Place of Performance: Jamaica Period of Performance: 2 Years

1. Background

The Bureau of International Narcotics and Law Enforcement Affairs (INL), through the U.S.

Embassy in Kingston, Jamaica, is seeking to support the Major Organized Crime and Anti- Corruption Task Force (MOCA) by procuring an advanced intelligence and investigative software solution. This software will enable MOCA to enhance its investigative capabilities, combat transnational organized crime, and improve law enforcement activities in Jamaica. The selected vendor will provide the software, licenses, training, warranty, and support services for a period of two (2) years.

2. Scope of Work

The vendor shall provide an intelligence and investigative software solution that meets the requirements specified herein and as per the attached Addendum. This will include licensing for the software, installation, configuration, training of users, and ongoing technical support. The solution must meet the outlined technical and functional specifications to ensure MOCA’s investigative needs are fulfilled.

3. Requirements

The following sections detail the required capabilities of the software solution. Prospective vendors must thoroughly review the attached addendum to fully understand the type, the actual detailed requirements from MOCA, and provide a comprehensive quote.

3.1. Database Requirements

1. The Solution shall store data in a centrally accessible repository.

o This repository will continuously grow with data collected for analysis.

2. The Solution shall support real-time analysis of ingested data.

3. The Solution shall store profiles, posts, and connections between datasets.

4. The Solution shall use an Elasticsearch cluster as the primary data repository.

5. The Solution shall support a data integration layer requiring no additional hardware or middleware beyond the existing Elasticsearch cluster.

6. The Solution shall support Logstash input plugins to ingest data, including but not limited to the following:

o Azure Event Hubs, Beats, CloudWatch, CouchDB, Kafka, RabbitMQ, Redis, and others listed in the attached addendum.

7. The Solution shall support Avatica for accessing JDBC data sources.

8. The Solution shall create and maintain optimized physical copies of remote data as an Elasticsearch index.

9. The Solution shall support distributed queries across multiple datasets.

10. The Solution shall provide join capabilities across Elasticsearch indices.

11. The Solution shall scale with the number of nodes in the cluster.

12. The Solution shall support filtering and joining across multiple indices.

3.2. Ingestion and Export Requirements

1. The Solution shall provide export capabilities for PDF, PNG, CSV, and XLS formats.

2. The Solution’s processing engine shall support large, structured data types such as CSV, Excel, JSON, and SOAP services.

3. The Solution shall support ingesting data from both structured and unstructured sources including HTML, OpenDocument, and text files.

4. The Solution shall enable multi-vendor searches across internal and external data sources within a single interface.

5. The Solution shall display relationships between datasets within a graph browser.

3.3. Artificial Intelligence and Automation Requirements

1. The Solution shall provide machine learning support for:

o Anomaly detection.

o Forecasting behaviors and trends.

o Predictive analytics for classification and regression tasks.

2. The machine learning module must integrate securely with Elasticsearch and allow periodic or real-time detection.

3. The machine learning module shall support model training with automatic hyperparameter optimization.

3.4. Natural Language Processing (NLP) Requirements

1. The Solution shall include NLP capabilities for extracting entities such as locations, dates, and sentiment from multilingual text data.

2. NLP must be capable of supporting ISO 639-compatible languages and processing text with right-to-left and left-to-right order.

3. The NLP module shall support entity extraction, location detection, and relationship mapping.

3.5. Entity Resolution Requirements

1. The Solution shall enable the resolution of multiple records referencing the same entity through fuzzy matching and non-monotonic reasoning.

2. The Solution shall display resolved entities both in tabular and graph formats.

3.6. User Interface Requirements

1. The Solution shall support a customizable UI for building dashboards based on Elasticsearch indices.

2. The Solution shall provide interactive dashboards and allow users to filter and drill down into data visualizations.

3.7. Security Requirements

1. The Solution shall support enterprise-level access control for users, records, and fields.

2. The Solution must integrate with Active Directory and LDAP for authentication and authorization.

3. All data must be encrypted in transit and at rest, and the Solution must provide end-to-end encryption within the Elasticsearch architecture.

4. Deliverables

1. Software Installation: The vendor shall install and configure the software solution on MOCA's infrastructure.

2. Licensing: The vendor shall provide a two-year license for the software, covering users, with options to scale as required.

3. Training: Onsite training for 20 users for a total of 40 hours on system functionality, data integration, and advanced analytics. Training should include the following local IT administrator who would handle local immediate action fault identification and resolution, escalation of any unresolved issues and license administration as well as design and develop dashboards based on analyst preferences and recommendations.

Analyst operators who would have day to day interaction with the software to manipulate the software's features effectively through the dashboard/GUI to open cases, conduct searches and queries, import and export data, generate and share analytical products inclusive of visualization products.

4. Provision of training certificates from the manufacturing company for the trainers showing relevant certification and competencies on this type of system.

5. Technical Support: 24/7 technical support for troubleshooting, maintenance, and software updates.

6. Warranty: The vendor shall provide a comprehensive warranty for two-year software license that includes full technical support, maintenance services, and timely security updates. The warranty must guarantee the software’s performance as per specifications, with provisions for troubleshooting or compensation in case of issues. It should also include an uptime guarantee (e.g., 99.9%) for any cloud-based or server-dependent operations, along with repair or replacement coverage for malfunctions or defects not due to user misuse. Additionally, the warranty must ensure compliance with data protection regulations and include clear terms for refunds or cancellations if the software fails to meet performance expectations. The vendor shall also provide the cost for an extended warranty to cover additional support beyond the initial one-year period.

7. Third Party data provider

Vendor Instructions

Prospective vendors must submit detailed proposals addressing all requirements specified in this SOW, including the pricing for software, licenses, training, and support services for the next two years. Refer to the attached addendum for additional technical requirements.

United States Department of State