Attachment_4_-_Past_Performance_Questionnaire.xlsx
XLSX spreadsheet 14 KB Posted
- Solicitation number
- 191NLE19Q0064
About this file
Attachment 4 - Past Performance Questionnaire
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Other files
| File | Type | Posted |
|---|---|---|
| A001.Overview.pdf | ||
| A001.RFQ_-_ILEA_San_Salvador_Residence_Hall_2019.pdf | ||
| A001.RFQ_-_ILEA_San_Salvador_Residence_Hall_2019_-_TC.docx | DOCX document | |
| 191NLE19Q0064_ILEASS_Rez_Hall_Q&A.xlsx | XLSX spreadsheet | |
| Attachment_2_-_Sample_Course_Calendar.xlsx | XLSX spreadsheet | |
| Attachment_5_-_Pricing_Tables.xlsx | XLSX spreadsheet | |
| Attachment_6_-_Quoter_Questions_and_Clarifications.xlsx | XLSX spreadsheet | |
| Attachment_1_-_Statement_of_Work.pdf | ||
| Attachment_3_-_Relevant_Experience_Questionnaire.docx | DOCX document | |
| RFQ_-_ILEA_San_Salvador_Residence_Hall_2019.pdf |
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Text version
Customer Satisfaction Survey
| PAST PERFORMANCE CUSTOMER SATISFACTION SURVEY |
| Introduction: The United States Department of State (DOS) is currently conducting a competitive procurement to provide services for the management of the Residence Hall for the International Law Enforcement Academy (ILEA) in San Salvador, El Salvador, from providing daily housekeeping of occupied bedrooms to preparing annual cleaning work plans of the entire facility. The Contractor shall also provide cleaning of the entire building including the Gymnasium, Storage Rooms and Pool Deck areas. The Contractor shall accomplish all general services from cleaning, maintenance reporting, and management of the Residence Hall. The vendor receiving award shall responsible for providing front desk operations, bathroom toiletries, bedroom amenities, housekeeping, laundry, and public area cleaning services of the ILEA Residence Hall through the ILEA calendar year. The ILEA Residence Hall is a two (2)-floor facility with 56 standard bedrooms, four (4) suites, four (4) laundromats for participants, four (4) game rooms, two (2) business centers. Furthermore, there is one office/storage building, a gymnasium, pool deck and industrial laundry facilities. |
| Instructions: Please complete all areas of this form indicated in light yellow. |
| Brief Description of Contract: |
| PART I - CONTRACT INFORMATION |
| a. Contractor: |
| b. Customer Name (Federal Agency or Other): |
| c. Technical Point of Contact Information |
| i. Name: |
| ii. Telephone Number: |
| iii. E-mail Address: |
| iv. Position Title: |
| PART II - GOVERNMENT PAST PERFORMANCE/CUSTOMER SATISFACTION EVALUATION |
| EVALUATION CRITERIA |
| EXCELLENT: Indicates the Contractor's performance within the area of evaluation clearly and consistently exceeds contractual requirements. |
| SATISFACTORY: Indicates the Contractor's performance within the area of evaluation met the contractual requirements. If problems were identified, they were only minor in nature and solutions were provided. |
| MARGINAL: Indicates the area of evaluation contains or contained a problem for which there is doubt whether the identified solution is adequate but the problem appears to be within the contractor's ability to solve. |
| UNACCEPTABLE: Indicates the Contractor's performance within the area of evaluation experienced serious problems. The Contractor is/was in danger of being unable to satisfy contractual requirements and timely recovery is not likely or did not occur. |
| NOT APPLICABLE: Performance did not include such efforts or performance was not observed. | |
| EVALUATION AREA 1: TECHNICAL SERVICES | |
| (Select the rating that applies from drop down menu) | |
| Overall performance in planning, scheduling, monitoring and residence hall management services as outlined in Statement of Work (SOW). | (Select from List) |
| Current projects or previous experience providing the services detailed in the SOW for customers. | (Select from List) |
| Technical understanding of and conformance to the technical requirements of the SOW. | (Select from List) |
| Overall ability to meet the period of performance and complete a contract on time and within budget. | (Select from List) |
| Overall ability to address issues and concerns and take corrective action as needed | (Select from List) |
| (Select the rating that applies from drop down menu) | |
| Based on this contractor's overall performance, would you award this contractor another contract? | |
| COMMENTS (Please include any additional comments concerning the past performance of the contractor): |
| Thank You for completing this past performance evaluation. The completed survey can be emailed to the following addresses: |
| U. S. Department of State |
| Bureau of International Narcotics and Law Enforcement Affairs (INL) |
| Resources Management |
| Grants, Acquisitions, Procurement, and Policy (INL/RM/GAPP) |
| ATTN: Andrew Lloyd (CO), and Michelle Washington (CS) |
| E-MAIL ADDRESSES: LloydAJ@state.gov; WashingtonM1@state.gov |
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