Attachment_4_-_Past_Performance_Questionnaire.xlsx

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ILEA San Salvador Catering Services
Solicitation number
191NLE19Q0063
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Attachment 4 - Past Performance Questionnaire

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File Type Posted
A003.RFQ_191NLE19Q0063_-_ILEA_San_Salvador_Catering_Services_-TC.docx DOCX document
A003.Overview.pdf PDF
RFQ_191NLE19Q0063_ILEASS_Catering_Q&A.xlsx XLSX spreadsheet
A003.RFQ_191NLE19Q0063_-_ILEA_San_Salvador_Catering_Services.pdf PDF
A003.Attachment_5_-_Pricing_Table.xlsx XLSX spreadsheet
A002.Attachment_5_-_Pricing_Table.xlsx XLSX spreadsheet
A001.RFQ_191NLE19Q0063_-_ILEA_San_Salvador_Catering_Services.pdf PDF
Attachment_3_-_Relevant_Experience_Questionnaire.docx DOCX document
Attachment_2_-_Sample_Course_Calendar.xlsx XLSX spreadsheet
RFQ_191NLE19Q0063_-_ILEA_San_Salvador_Catering_Services.pdf PDF
Attachment_6_-_Quoter_Questions_and_Clarifications.xlsx XLSX spreadsheet
Attachment_1_-_Statement_of_Work.pdf PDF
Attachment_5_-_Pricing_Table.xlsx XLSX spreadsheet
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Customer Satisfaction Survey

PAST PERFORMANCE CUSTOMER SATISFACTION SURVEY
Introduction: The United States Department of State (DOS) is currently conducting a competitive procurement for catering services for the joint Salvadoran and U.S. International Law Enforcement Academy (ILEA), located in San Salvador, El Salvador. Offerors have been requested to identify Government agencies or commercial vendors with whom it is currently or has been recently under contract, to serve as potential references on its past performance record. You are being asked to complete the following Contractor Past Performance Survey.
Instructions: Please complete all areas of this form indicated in light yellow.
Brief Description of Contract: This contract is to obtain catering services. The contractor awarded this contract will be responsible to furnish all food; equipment; cleaning, laundry, managerial, administrative, logistical services; and direct labor personnel necessary to perform these services.
PART I - CONTRACT INFORMATION
a. Contractor:
b. Customer Name (Federal Agency or Other):
c. Technical Point of Contact Information
i. Name:
ii. Telephone Number:
iii. E-mail Address:
iv. Position Title:
PART II - GOVERNMENT PAST PERFORMANCE/CUSTOMER SATISFACTION EVALUATION
EVALUATION CRITERIA
EXCELLENT: Indicates the Contractor's performance within the area of evaluation clearly and consistently exceeds contractual requirements.
SATISFACTORY: Indicates the Contractor's performance within the area of evaluation met the contractual requirements. If problems were identified, they were only minor in nature and solutions were provided.
MARGINAL: Indicates the area of evaluation contains or contained a problem for which there is doubt whether the identified solution is adequate but the problem appears to be within the contractor's ability to solve.
UNACCEPTABLE: Indicates the Contractor's performance within the area of evaluation experienced serious problems. The Contractor is/was in danger of being unable to satisfy contractual requirements and timely recovery is not likely or did not occur.
NOT APPLICABLE: Performance did not include such efforts or performance was not observed.
EVALUATION AREA 1: TECHNICAL SERVICES
(Select the rating that applies from drop down menu)
Overall performance in planning, scheduling, monitoring and performing catering services.(Select from List)
Current projects or previous experience providing the services detailed in the SOW for customers.(Select from List)
Technical understanding of and conformance to the technical requirements of the SOW.(Select from List)
Overall ability to meet the period of performance and complete a contract on time and within budget.(Select from List)
Overall ability to address issues and concerns and take corrective action as needed(Select from List)
(Select the rating that applies from drop down menu)
Based on this contractor's overall performance, would you award this contractor another contract?
COMMENTS (Please include any additional comments concerning the past performance of the contractor):
Thank You for completing this past performance evaluation. The completed survey can be emailed to the following addresses:
U. S. Department of State
Bureau of International Narcotics and Law Enforcement Affairs (INL)
Resources Management
Grants, Acquisitions, Procurement, and Policy (INL/RM/GAPP)
ATTN: Andrew Lloyd (CO), and Michelle Washington (CS)
E-MAIL ADDRESSES: LloydAJ@state.gov; WashingtonM1@state.gov

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