19 PWS schdule 1 OB area 2.pdf

PERFORMANCE WORK STATEMENT (PWS)

Schedule I Outbound Area 2

MD/DC

Joint Personal Property Shipping Office (JPPSO-MA

Fort Belvoir, VA.

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide [Personal Property Household Goods Movement Services]. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform [Containerization and local Drayage of Direct Procurement Method (DPM) Personal Property Shipments] as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Joint Personal Property Shipping Office Mid Atlantic (JPPSO-MA) has the responsibility to acquire, manage and oversee the moving services of household goods (HHG), unaccompanied baggage (UB) and Non-Temporary Storage (NTS) shipments of military and Department of Defense (DoD) civilian personnel moving into and out of twenty military installation.

The JPPSO-MA Area of Responsibility (AOR) encompasses 8 states, 1 independent city the District of Columbia, and on average, JPPSO-MA process over 65,000 personal property shipments per year. Of those shipments it is estimated that one third are moved under the Direct Procurement Method (DPM), which equals approximately 18,333 shipments.

1.3 Objectives: DPM contractors are responsible to provide Schedule I, Outbound Pick-up services, Schedule II Inbound delivery services and Schedule III Local deliver services for the JPPSO-MA AOR of District of Columbia, Northern Virginia, Maryland and West Virginia. The current six contracts are all scheduled to expire as of 30 June 2022.

1.4 Scope: Services include The contractor accomplishing the timely Pick up/Delivery and or Storage of DOD customer’s household goods within the AOR that JPPSOMA has oversite.

1.5 Period of Performance The period of performance shall be for one (1) Base Year of 12 months (Jan thru Dec) and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year - 1 Jul 26 thru 1 Jul 27 Option Year I – 1 Jul 27 thru 1 Jul 28 Option Year II - 1 Jul 28 thru 1 Jul 29 Option Year III - 1 Jul 29 thru 1 Jul 30 Option Year IIII- 1 Jul 30 thru 1 Jul 31

1.6 General Information

1.6.1 Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. Within 30 days after contact award three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Contractor is not required to perform services on holidays, but has the options requested to provide this service at no additional cost to the government.

New Year’s Day Labor Day Juneteenth Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800 AM to 17:00 PM regular hours and the contractor my work until 2100 hours with prior approval from the COR or Ordering officials Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the contractors facility.

1.6.6 Type of Contract: The government will award a (Type of contract to be determined by CCE and the customer). “BEST VALUE CONTRACT”

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a required clearance to enter any and all military installations at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254 (N/A).

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. (N/A)

1.6.7.2 Key Control the Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. (N/A)

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.(N/A)

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. (N/A)

1.6.7.3 Lock Combinations the Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan. ((N/A)

1.6.8 Special Qualifications: N/A

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government:

COR/Transportation Officer/ Ordering Officer and Quality Assurance Inspectors. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 am to 5:00 pm, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below: The Contract Manager and Alternate must have verifiable personal property experience 5 or more years’ experience; and familiarity with Defense Department Personal Property Program along with knowledge of the Defense Transportation Regulation and the PWS.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Although not mandatory it is highly recommended and encourage that contractor personnel obtain and wear badges and if possible uniforms associated with the contractor company.

1.6.13 Contractor Travel Contractor will be required to travel CONUS and within the NCR during the performance of this contract to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS.

Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR N/A.

1.6.14 Other Direct Costs This category includes travel (outlined in 1.6.13), reproduction, and shipping expenses associated with training activities and visits to contractor facilities. It could also entail the renting of suitable training venues. N/A

1.6.15 Data Rights The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD): To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the sixty (60) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: N/A

3.1. Services N/A

3.2 Facilities N/A

3.3 Utilities N/A

3.4 Equipment N/A

3.5 Materials N/A PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

(This section is used to identify the materials and equipment that the contractor must provide. Examples provided below.)

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General : The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD 254 is provided as Attachment N/A

4.3. Materials. The Contractor shall will provide, furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4. Equipment: The Contractor shall provide, i.e., furnish tractors, lighting and sound, containers, etc. to meet the requirements under this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services in-accordance with the Performance Work Statement PWS and the Schedule of Services outline in Schedule I outbound/Schedule II Inbound and or Schedule III Local Moves that is applicable.

5.2. Task Heading. N/A

5.3. CONTRACTOR MANAGEMENT REPORTING (CMR) The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub- Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub- Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year.

Contractors may use a direct XML data transfer to the database server or fill in the fields on the website.

The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) (Defense Transportation Regulation – Part IV Personal Property 4500.9-R IV Aug 2013

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. Defense Transportation Regulation – Part IV Personal Property 4500.9-R IV Aug 2013

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

(Under this section list all attachments and technical exhibits that will be useful for the contractor to submit an appropriate proposal.)

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary (This document is required for every PWS. See attached example for format.)

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule (This document is required for every PWS.

See attached example for format.) N/A

7.3 Attachment 3/Technical Exhibit 3 – Estimated Workload Data (This document should be made available if historical data exists. See attached example for format.)

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance

Objective / PWS Reference Para

Indicator Standard Performance

Threshold

Method of Surveillance

Pre-move Survey

PWS Para: #1

Contactor shall determine the nature of personal property offered for shipment either by physical or telephone survey.

The survey will be conducted at a time and date mutually agreed upon between the contractor and the member/employee. .

Acceptable Quality Level =100% This task shall be performed on every shipment.

Periodic visual inspection or status updates in the DPS System.

Conducted monthly IAW

QASP.

Weighing

PWS Para: #2

Contractor shall ensure the correct gross, tare, and net weight of all shipments will be determined through the use of scales properly certified by a state inspector of weights and measures In Accordance With (IAW) the regulations of the state or district having legal jurisdiction over the scales.

The contractor will submit weight tickets, reflecting gross, tare, and net weight, in duplicate, properly certified IAW federal, state, and commonwealth or district regulations to the ordering officer with documentation (Contract Data Requirements List

(CDRL) 0002).

Acceptable Quality Level =100% This task shall be every shipment status updates in the DPS System.

Conducted monthly IAW

QASP.

Standard Performance

Threshold

Method of Surveillance

Time Requirements

PWS Para: #3,(a)

The contractor shall be available to receive orders between the hours 0800 and 1700.

Upon request, the contractor will provide information as to whether the service will be performed between the hours of 0800 to 1200 hours or between the hours of 1200 to 1700 hours, based upon the best information available.

The contractor will not begin pickup or delivery services at member/employee’s residence before 0800 hours or after 1700 hours without prior approval of the ordering officer and the member.

The contractor will not begin any service that will not allow completion by 2100 hours without approval by the ordering officer and the member/employee by 1630 hours of the scheduled date.

Acceptable Quality Level =100% This task shall be every shipment status updates in the DPS System.

Conducted

Preparation, Packing, Loading, and Containerization

PWS Para:

#4,(a),(b)

Personal property shall be prepared, packed, loaded, and containerized for all types of shipments destined for the CONUS or Outside CONUS

(OCONUS).

The contractor will perform all preparation and packing in a manner requiring the least cubic measurement, producing packages that withstand normal movement without damage to the container or contents and at a minimum of weight. All shipments will be protected from the elements (rain, snow, or sun) and theft at all times.

Acceptable Quality Level =100% This task shall be performed on every shipment

No more than 2% percent of the total numbers of shipments are incorrectly packed/loaded per month.

Periodic visual inspection or status updates in the DPS System.

Conducted

Standard Performance

Threshold

Method of Surveillance

Tagging, Inventorying, and Packing List

PWS Para: #5

The contractor, in coordination with member/employee, shall prepare an accurate, legible, HHG/UB descriptive inventory

The contractor will count and examine all goods tendered for shipments, receipt for them, and make written exception for any goods not in apparent good order.

All tagging will be accomplished prior to the removal of goods from the residence.

Acceptable Quality Level =100% This task shall be performed on every shipment

No more than 2% of total numbers of shipments are incorrectly tagged per month status updates in the DPS System.

Conducted

Appliance Servicing and Un-servicing

PWS Para: #6

The contactor shall service IAW manufacturer’s specifications

The contractor will service and un-service appliances IAW manufacturer’s specifications.

Acceptable Quality Level =100% This task shall be performed on all shipments that require this service.

No more than 1% of total numbers of shipments are incorrectly serviced.

status updates in the DPS System.

Conducted

Standard Performance

Threshold

Method of Surveillance

Containers and Vehicles

PWS Para:

#7,(1)

Government- Owned Containers (GOCs). GOCs are containers constructed IAW Commercial Standard ASTM- D4169-01.

All GOCs and contractor-furnished containers will be free of defects (holes, loose or broken framing, and missing skids, caulking repairs, or separated plywood).

All GOCs and contractor-furnished containers shall conform to US Department of Agriculture requirements for Wood Packaging Materials (WPM).

WPM is defined as wood fumigated with methyl bromide is not authorized for use in the shipment of HHGs as damage may occur to the HHGs.

Acceptable Quality Level =100% This task shall be performed on all shipments that require this service.

No more than 1% of GOCs used per month should exceed the 1% of un-serviceable level.

status updates in the DPS System.

Conducted

Marking Exterior Shipping Containers.

PWS Para: #8

The contractor shall mark all GOCs

By stenciling with letters at least one inch high. Freehand marking will not be used. Felt tip markers will not be used. All old shipment markings will be obliterated prior to delivery to residence.

Each container will be stenciled with all required elements prior to departure from the warehouse

Acceptable Quality Level =100% This task shall be performed on all shipments that require this service.

No more than 1% of total numbers of shipments per month are incorrectly marked.

status updates in the DPS System.

Conducted

Standard Performance

Threshold

Method of Surveillance

Outbound Documentation and Movement.

PWS Para:

9(a)(b)(c)(e)

All documentation shall be completed as outline in PWS

PPGBL/BL and similar documents covering outbound HHG shipments will be picked up from the ordering officer by the contractor each workday or obtained IAW locally established procedures such as mail or courier.

Distribution of completed PPGBL/BL and TCMDs will be as outlined below.

This task shall be performed on every shipment

No more than 1% percent of the total numbers of shipments moved should have documentation not properly prepared.

Periodic visual inspection or status updates in the DPS System.

Conducted

Storage

PWS Para: 10 (a)

Identification All outbound shipments will be properly identified by member’s/employee’s name, PPGBL/BL number, and call or lot number. Such identification will be in plain view on each lot. All personal property will be stored to maintain a minimum of two inches of clearance from the floor to the undermost portion of the personal property.

This task shall be performed on all shipments that require this service

No more than 1% of total numbers of shipments per month are incorrectly marked and stored.

status updates in the DPS System.

Conducted

Standard Performance

Threshold

Method of Surveillance

Facilities Contractor’s facilities shall meet the guidelines outlined in Appendix D of the Defense Transportation Regulation.

The contractor’s facility will be initially inspected and approved by a representative from the contracting office or PPSO for compliance with this contract and the standards and regulations stated or referenced therein.

Thereafter, inspections will be on a quarterly basis or, if deemed necessary, on a more frequent basis.

inspection

Conducted

Cargo Insurance

PWS Para: #12

The contractor must provide a certification of cargo insurance

The following is the minimum cargo liability coverage required: For both domestic and international shipments is $50,000.00 per shipment. The underwriter of cargo insurance will have a rating of “a” or better in current issue of Best’s Insurance Guide.

Conducted

Standard Performance

Threshold

Method of Surveillance

DPM Delivery, Unloading, and Unpacking

PWS Para:

#13(a)(b)(1)

The contractor shall furnish the ordering officer the written receiving notice not later than the next workday following the arrival of the inbound shipment.

Unloading and unpacking, upon delivery to the residence, will include the one-time laying of rugs, assembling of disassembled furniture, un-servicing of appliances, and the one-time placement of furniture and like items in the room of the dwelling or a room designated by the property member/employee

Conducted

Claims The provision of FRV to all DOD customers

Provides for the replacement, repair, or payment for the non-depreciated value of lost or damaged items. The liability limits for FRV are the greater of $5,000.00 per shipment, or $4.00 times either the net weight of the HHG shipment or the gross weight of UB shipment, in pounds, not to exceed $50, 000.00.

status updates in the DPS System.

Conducted

Note: 1.The evaluation ratings are as follows:

a. Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit.

The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

b. Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

c. Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

d. Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Note: 2. Surveillance methods

The COR must use at least 1 of the surveillance methods listed below in the administration of this QASP.

a. PLANNED - DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)

b. PERIODIC INSPECTION. (Uses a comprehensive evaluation of selected outputs. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.)

c. PERIODIC SAMPLING. (Variation of random sampling. However, sample is only taken when a deficiency is suspected. Good follow-up to MIS analysis. Sample results are applicable only for the specific work inspected. Since sample is not entirely random, it cannot be applied to total activity performance.)

d. RANDOM SAMPLING. (Designed to evaluate the outputs of the award requirement by randomly selecting and inspecting a statistically significant sample. Highly recommended for large quantity repetitive activities with objective and measurable quality attributes.)

e. VALIDATED USER/CUSTOMER COMPLAINTS. (Relies on the user of the service to identify deficiencies. Complaints are then investigated and validated. Highly applicable to services provided in quantity and where quality is highly subjective.)

f. 100% INSPECTION. (Evaluates all outputs. Most applicable to small quantity, but highly important services. May be used where there are written deliverables and stringent requirements such as tasks required by law, safety, or security.)

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED QUANTITY

1 Schedule I Outbound Services MD/DC

15111

3,500 Shipments

5 Year Est Quantity

2 Schedule I Outbound Services MD/DC Base year

12 Months period

3 Schedule II Inbound Services MD/DC Option Year 1

Same as above

4 Schedule I Outbound Services MD/DC

Option Year 2

Shipments

Same as above

5 Schedule I Outbound Services MD/DC Option Year 3

6 Schedule I Outbound Services MD/DC Option Year 4

TECHNICAL EXHIBIT 3 ESTIMATED WORKLOAD DATA