Food_Service_QASP_(2).doc

Quality Assurance Surveillance Plan

For: Food Services Contract Number:

Contract Description: This contract is to provide food services at the National Mine Health and Safety Academy. It is a central training facility for Federal mine safety and health inspectors, mine safety professionals, other Government agencies, the mining industry and labor.

Contractor’s name:

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored.

· How monitoring will take place.

· Who will conduct the monitoring.

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. Government Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO:

Organization or Agency: Department of Labor, Mine Safety and Health Administration, Educational Policy and Development

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR: Florine Diane Williams

Williams.florine@dol.gov

c. Other Key Government Personnel -

3. Contractor Representatives The following employees of the contractor serve as the contractor’s program manager for this contract.

a. Program Manager -

b. Other Contractor Personnel -

4. Performance Standards Performance standards define the desired services that are critical to the success of this contract. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary table is below and as stated in the SOW. The Government shall use these standards to determine contractor performance.

The Contractor shall ensure that the required services in the SOW and elsewhere in this contract, meet the quality standards outlined. All work performed under this contract shall be of the highest quality, consistent with best industry practices, assure timely provision of services, and optimum customer satisfaction. The Contractor will comply with the Wellness Program and adequate preventative maintenance of Government property and space.

The Government will conduct quality surveillance via various methods including formal and informal meetings, review of checklists and reports, review of deliverables, daily/weekly walk-through of facility, and the QSAP. The facilities will be inspected periodically by representatives of the Government, such as the Academy Safety and Health personnel, and the local health departments. After each inspection, the contractor will be advised of satisfactory or unsatisfactory conditions for which he/she is responsible. Deficiencies shall be corrected by the contractor in the timely period specified by such inspections or written justification for an extension of not more than one 1 full day. Local health department inspections must be reported to the COR with 24 hours.

Method of Surveillance

Service, quality, attentiveness, courtesy

Operate food services facility for breakfast, lunch, and optional dinner

Food quality, temperatures, presentation, merchandising, and promotions.

Sanitary practices and conditions.

Personnel appearance and staffing levels in accordance with Contractor proposal Safety conditions

100% 100% 100%

100% Daily/weekly surveillance, validated customer complaint, review patron surveys, student close outs notes Same as above

Same as above

Daily/weekly Surveillance

Government recycling program

Composting program Collection areas and dumpster

Use of paper plates, napkins, cups, plastic silverware Collect and dispose according the SOW.

Use according to SOW when needed 90% 90% Daily/Weekly Surveillance

Daily/Weekly Surveillance

5. Incentives The Government shall use the Exercise of Option Period and past performance as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

6. Methods of QA Surveillance Various methods exist to monitor performance. The COR shall use the surveillance methods listed in the table and as specified in the SOW in the administration of this QASP.

7. DOCUMENTING PERFORMANCE

a. Acceptable Performance The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. Unacceptable performance When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall notify the CO for appropriate action.

8. Frequency of Measurement

a. Frequency of Measurement.

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor periodically to assess performance and shall provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative