J.8 DMP Overview Updated 1605C3-24-R-00009.pptx

Disability Management Portal

(DMP)

WELCOME TO DMP

The Disability Management Portal is a free, secure web portal which supports claims management through the US Department of Labor’s Office of Workers’ Compensation Programs (OWCP).

DMP enables eligible users to view, assign and monitor cases identified for the Division of Federal Employees’ Longshore and Harbor Workers Compensation (DFELHWC), Nurse Intervention, or Vocational Rehabilitation programs. Users manage case data and statuses via secure dashboards specific to their role.

DMP HOMEPAGE

DMP USER ROLES

Contract Management User (CMU): The CMU will use DMP to receive referrals, assign cases to designated Triage Nurses (TN), Field Nurses (FN) and Rehabilitation Counselors (RC) and monitor assigned cases. The CMU will also manage TN, FN and RC Profiles (and access) in DMP. The CMU will have separate log-ins for Nurse and Voc Rehab services

Triage Nurses/Field Nurses/Rehabilitation Counselors: The TN/FN/RC users will use DMP to view/access referrals and other case related documents, and to upload documents for communication and case-management.

OWCP Staff Nurse/Rehab Specialist: Once the CE makes the referral for nurse or rehab services, the assigned Staff Nurse and/or Rehabilitation Specialist will be the CMU’s primary OWCP contact for that case. The SN or RC will manage the case internally, using DMP to change case status as necessary, direct closure, and provide guidance to the CMU and contract Nurse/VR Counselors throughout the life of the case.

ACCESSING CASE ASSIGNMENTS- Sign In

Enter DMP Link in Web Browser: https://www.dmp.dol.gov/

CMU Dashboard

The CMU dashboard is where the Contractor assigns the FN/TN/RC. The user will select the pending case, select the button “View Case Referral”.

Once the Case Referral opens, click on “Assign to Contractor” which opens this page. The CMU will either enter the name of the TN/RC/FN or select a name from the drop-down box. Once assigned, the case will appear as “Open” on all user dashboards.

The FN/RC Dashboard The FN/RC can view a list of open cases. To view the case select “View Case Referral”.

The case referral will open, there are 4 pages that can be viewed from here. The default page is “View Documents”.

Special Instructions – This is where you would see instructions from the FECA CE or FECA SN regarding the case.

Referral Memo – This will take you directly to the referral memo document.

View Documents – This is where you will find the imaged case documents.

Accepted Conditions – By clicking here you will be taken directly to a listing of the accepted conditions.

View Documents – This is where you will find the imaged case documents. You will be able to mark favorites, select documents to export and filter by document type and date. You can add to the export queue as you review the case and then export.

View Case Documents

FN/TN/RC/CMU can view the following case-related documents in assigned and associated cases:

All Documents in the NURSE / REHAB Category All Documents less than 3 years old in the MEDICAL and SOAF Category, plus any document of any age indexed as category Medical and SOAF - subject SOAF.

All Documents indexed as INCOMING COR & CALLS – Job Offers/Return to Work or INCOMING COR & CALLS – Position Description All Documents indexed as DECISION – Acceptance All Documents indexed as FORMS – CA-1 or CA-2

Upon initial access of case documents, a DMP First View Memo is produced and released into the imaged file and any associated files indicating that the assigned user has accessed the available records.

View Documents – Once you click on a document you will see a new screen with the imaged document. From there you can move through the documents clicking the right arrow. You can also add to the export queue from this screen as you view the documents.

Document Export FN/RCs are able to save and print any documents for an assigned case “to facilitate the injured worker’s (IW’s) medical treatment and recovery and promote the return to work (RTW) effort.” They will not be able to save or print any documents from an associated case.

A DMP Documents Download Memo detailing what was saved and printed will be produced and released into the case file every 30 days after first access unless no documents were saved or printed during this time frame.

A DMP Summary Report detailing all documents downloaded by the FN/RC over the time the case was open will be produced and released into the assigned and associated files at the time of case closure.

Referral Memo – This will take you directly to the referral memo document.

Accepted Conditions – By clicking here you will be taken directly to a listing of the accepted conditions.

UPLOADING DOCUMENTS

From any page in the DMP FN/RC/TN dashboard in the upper right corner under “Documents” you have the option to “add documents to existing case referral”

To upload the document, you must enter the case number, the IW last name, the IW date of birth, and the IW date of injury. Once those four items are added you are able to access the case referral by clicking the blue button.

The user will select “Browse for files to upload”.

Note: the formats supported by DMP for uploading

Once files have been selected the filename will automatically appear on upload screen. The user will select the type of document being uploaded, enter the author date of the document, and click “Start”.

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