Performance_Work_Statement_-_Installation_and_Maintenance_RFI_Draft.docx

NATIONAL PHYSICAL SECURITY (NPSP)

INSTALLATION AND MAINTENANCE

Performance Work Statement Introduction and background The United States Marshals Service (USMS) has statutory responsibility to provide physical security to the United States District Courts, the United States Courts of Appeal, the Court of International Trade and ensure the personal protection of Federal jurists, court officers, witnesses, and visitors to court facilities (5 U.S.C. §566). The USMS has jurisdiction over the twelve (12) Federal Judicial Circuits, 94 Federal Judicial Districts and approximately 900 court facilities located in the United States. Each state or territory is comprised of at least one Federal Judicial District.

The USMS is responsible for providing a nationwide contract for the security and protection of federal court facilities. The National Physical Security Program (NPSP) Maintenance Program provides inspection, maintenance, and repair services to USMS physical security equipment and systems located throughout the United States and its territories.

The NPSP as a whole provides program/project management, installation, and maintenance of electronic and physical security systems for over 900 judicial and USMS facilities.

Security equipment servicing Judiciary and USMS areas is commonly integrated into one console located within the USMS occupied space. The USMS security equipment may interface with equipment provided by others, such as the General Services Administration (GSA) and the Federal Protective Service (FPS) (i.e. video management systems, vehicle barriers, physical access control systems, etc.).

The Office of Security Systems (OSS) provides installation of security systems for all facility construction, renovation, and upgrade projects. The OSS is also responsible for preventive and corrective maintenance and the modernization of physical security equipment protecting the following:

Judicial Space Public lobbies;

Courtrooms;

Secure corridors and chambers;

Secure parking;

Clerk of the Court;

Probation and Pretrial Services;

Public defender offices;

Private and public elevators; and Any other space the U.S. Courts leases;

USMS Space Detention cell blocks;

Secure prisoner circulation corridors;

Courtroom holding cells;

Prisoner/attorney interview rooms;

Prisoner elevators;

Vehicle sally ports;

Secure parking;

Fitness areas;

Firing ranges;

Administrative space; and Any other space the USMS leases.

The OSS intends to maintain the highest possible security posture in USMS facilities by applying cutting-edge technology to new problems in information and personnel protection, while tempering the liability of accelerating obsolescence of existing assets. In order to maintain a state of readiness, the Offeror shall reduce security vulnerabilities through the installation, maintenance, and repairs of physical security countermeasures to include, but not limited to the following:

Physical access control systems;

Video management systems;

Intrusion detection systems;

Intercom systems;

Infrastructure and cabling;

Door hardware (i.e. electric strikes, door closures, etc.);

Low voltage power (i.e. 12-24VDC, 12-24VAC voltage power and cable);

Electrical (i.e. 120-220VAC high voltage power and cable);

Security consoles;

Live safety devices (i.e. fire egress crash bars, etc.);

Detention door controllers;

Ballistic materials;

Active vehicle barriers (AVBs);

Mobile barriers;

Bollards and planters;

Perimeter fencing;

Guard booths;

Screening equipment (i.e. X-Ray and walk-through metal detectors); and Minor construction repairs (i.e. minor patch and paint, etc.).

The NPSP has historically received program management, installation, and preventive maintenance and repair services through a single contract vehicle. For this effort, the NPSP will award a single order to provide installation, maintenance, and first-responder repair services in support of the NPSP.

OBjective, Scope, and Required Tasks Objective This Performance Work Statement (PWS) delineates the USMS’ requirements associated with the NPSP Installation and Maintenance Program. The objective of the NPSP Installation and Maintenance Program is to provide system installations, inventory, inspections and maintenance (Preventative Maintenance – PM), repair, refurbishment, replacement of parts, and upgrade service for physical security equipment and AVBs at USMS protected facilities including courthouses or facilities of interagency contract riders.

Procedures Task orders will be issued after review and acceptance of the Contractor’s task order proposal. For each task Order assigned to the Contractor under this contract, the Contractor shall take the following actions necessary to minimize disruption to the USMS and the facility’s staff and mission:

1. Coordinate with those designated in the task Order on the dates, times, and lengths of security installation deployments requiring facility staff involvement or possibly affecting facility operations. If those designated in the task order are unavailable or nonresponsive to the contractor notify the COR;

2. Work on this contract will frequently take place on sites that are jointly managed by the USMS, the U.S. Federal Courts and other Federal agencies. Coordinate work schedules and plans with OSS and other facility authorities. The contractor should expect to work nights and/or weekends to accommodate the needs of the project, and should schedule their work so as not to interfere with the activities of the facility. However there should be no expectation that any building/site will be open and available for installation work 7-days per week;

3. Attend all scheduled appointments with the Contracting Officer’s Representative (COR), and facility staff at the agreed times; and

4. Respond in writing within 24 hours of queries about the work from OSS management, COR, or Facility staff.

Specific Requirements The Offeror shall be responsible for providing robust program and project management to plan, schedule, and manage the overall process of performing security system installations and upgrade projects for all USMS facilities. The Offeror shall provide first responder maintenance support, including preventative maintenance and repair services, as well as supplying the necessary technical security equipment, installation, and logistic services for special events. The Offeror shall proactively identify and communicate any technical security issues to the OSS.

Additionally, the Offeror shall support program and project management by developing and maintaining current, accurate, and complete data to meet reporting requirements. Throughout the course of the contract, the Offeror shall maintain flexibility to adjust to changing Government requirements. It is the responsibility of the Offeror to carry out all requirements under this contract in a manner that reflects positively on the USMS and avoids negative publicity.

See Section C.4.1. – Program Management for additional requirements.

Maintenance and Non-Maintenance Services The Offeror shall perform maintenance related tasks, including preventative maintenance (PM), corrective maintenance, equipment disposal, an integrated help desk, and other maintenance and service related tasks. The Offeror is responsible for the scheduling and execution of preventive maintenance on all USMS technical security equipment and systems. This includes coordination with OSS and other Government offices providing support to the USMS and Federal Court facilities. The Offeror shall conduct annual PM inspections at all contract locations. The primary purpose of PM is to reduce component down time and optimize equipment lifecycles.

See Section C.4.2. – Maintenance and Non-Maintenance Services for additional requirements.

Security System Design The Offeror shall provide integrated technical security solutions for USMS facilities. This work involves engineering, design, technical oversight, developing Statements of Work (SOWs), and project development. The Offeror shall produce a complete security design package for each project to be completed. The design package shall include a narrative infrastructure Statement of Work (SOW) and complete bid-set drawings that detail infrastructure requirements.

See Section C.4.3. – Design for additional requirements.

Security System Installation In accordance with the Government-approved schedule, the offeror shall provide installation services to perform the security system upgrades based on the Government-approved Design Package See Section C.4.4. – System Installation for additional requirements.

Logistics The Offeror shall perform logistics related task. The Offeror shall conduct on-site equipment inventory visits of all facilities within 12 months of contract award date. During these site visits, the Offeror shall reconcile the fixed asset inventory of physical security equipment and systems. All information gathered from performing inventory shall be entered into the Government-owned inventory management system (IMS).

To ensure that installation of all security systems are timely, the Offeror shall proactively monitor and communicate logistics status to the OSS to identify and resolve any procurement and logistics issues as to not interrupt the installation schedule.

In order to implement the approved design and acquire the necessary materials, the Offeror shall develop a Bill of Materials (BOM) for each project and ensures BOMs are processed are approved by the OSS.

The Offeror shall ensure that all materials arrive at the facility in time for installation start date and that shipping costs are minimized through proper project planning and execution.

See Section C.4.2.2.1. – Logistics for additional requirements.

Customer Service and Support The Offeror shall maintain a customer-focused approach to the work, ensuring a high level of customer satisfaction. The Offeror shall also work with a wide variety of customers to successfully perform the requirements specified in this Performance Work Statement (PWS). The Offeror shall meet the customer’s requirements for timeliness, quality, and cost efficiency. The Offeror shall be responsible for seeking innovative solutions to reduce security vulnerabilities and increase facility safety. The Offeror shall also:

Advise customers on the roles and responsibilities of the customer and the Offeror;

Following each installation, the Offeror shall provide orientation services to the Government as needed; and Administer a program to solicit customer feedback and gauge customer satisfaction.

The Offeror shall develop a Customer Satisfaction Survey to use in soliciting customer feedback and gauging customer satisfaction for each project performed under this contract. The survey shall be created and approved by the COR within XX calendar days of the contract start date.

The Offeror shall administer the surveys and compile the results into a monthly report that will allow for data tracking and analyses of Offeror performance. The report shall be documented in a uniform format utilizing consistent nomenclature in a format approved by the COR.

Functional Areas Maintenance and Non-Maintenance Services Maintenance Services Routine maintenance is an important component of the OSS’ equipment lifecycle management plan. Security assets such as x-ray machines, vehicle barriers, and explosive detectors require weekly, monthly, and annually scheduled maintenance. The Offeror shall ensure that all security assets are maintained in accordance with Original Equipment Manufacturer (OEM) recommendations. The Offeror shall maintain accurate information for asset management on all devices and configurations. In cases where a bar-coded asset is replaced (component replacement), the Offeror shall note the asset data of the malfunctioning item and the asset data of the item it was replaced by in the work order. The Offeror will be required 6to actively work with the OSS to develop, refine, and maintain SOPs, checklists, and decision trees necessary to increase first contact service request completion rate and support its continual improvement initiatives.

The Offeror shall make certain that maintenance work orders are completed in the month scheduled to occur. The Offeror will be responsible for developing repair equipment/supply levels and reorder points that accurately reflect usage patterns.

Current Fleet Initial Inspection and Evaluation (IIE) and Inventory The Offeror shall conduct a current fleet initial inspection and evaluation of the existing active and spare security systems and develop and submit an IIE report for all sites within the first 12 months after contract start date. The IIE is a one-time requirement for each site to be performed at the beginning of each period for existing security inventory.

An IIE report shall be submitted to the (COR) within XX calendar days after the initial site visit. The report shall include, at a minimum, a summary, system data, performance condition, and a system repair plan, if applicable. The Offeror shall submit a quote to the COR for any needed repairs or updates to bring systems to meet safety standards.

The Offeror shall use each individual IIE as the basis for the enterprise security system inventory. All IIEs shall be entered into the Government Inventory Management System (IMS) upon completion.

Additions and Deletions to Inventory The Offeror shall add newly installed equipment to the inventory, and remove equipment deleted from inventory. The Offeror shall tag the newly installed equipment in accordance with USMS standards. The Government IMS shall reflect the changes to inventory. The inventory shall identify the date the equipment was installed or removed.

Current Fleet Initial Inspection and Evaluation (IIE) Performance Standards Current Fleet IIEs shall meet the following standards:

The report is error free;

Government inventory management system (IMS) is populated with inventory;

Inventory accuracy of 99%; and Completed within 12 months of the award date.

Each site IIE report shall meet the following performance standards:

Determine the overall operability condition of assessed equipment and submit a quote for repairs to bring to OEM standards;

Assess every function of the barrier in accordance with original equipment manufacturer (OEM) requirements (i.e. sequencing, safety features, emergency operation, etc.);

Perform tagging of inventory components;

Take and record digital photos of the barriers, gates, and associated components;

Indicate the type of equipment for the development of facility designs (i.e., barriers and gates);

Label photos of the controls in the IIE report, specifying which barrier or gate the controls are associated with;

All data collected, including photos, are entered into IMS after each IIE is completed;

Newly installed and removed equipment is added or deleted to inventory within XX calendar days of Government acceptance of the project;

Newly installed equipment is tagged in accordance with USMS standards;

The inventory reflects the dates the equipment was installed or removed.

Preventative Maintenance Preventative Maintenance (PM) Plan The Offeror shall develop a comprehensive PM Plan for all equipment/system in the current inventory per site. All PM Plans shall be submitted within XX calendar days of completion of IIE per site. The PM Plan shall include a proposed PM inspection schedule for approval by the COR. The PM Plan consist of clear and concise instructions and detailed procedures to be followed by technicians performing PMs. The PM Plan shall also include testing the operations and performance of every system. The PM Plan shall extend the life of system components. The offeror shall provide solutions to the government regarding any equipment has reached end-of-life or cannot be serviced.

C.1.1.1.1.1.1. Preventative Maintenance (PM) Plan Standards Preventative maintenance (PM) plans shall meet the following performance standards:

Proposed PM inspection schedule is provided to the COR within XX calendar days of contract award, and within XX calendar days of the Government exercising an option year;

PM Plans include equipment/system data (i.e., location, type of equipment, etc.) in accordance with USMS coding; and PM Plans include a clear and concise instruction and detailed procedures for equipment/system type in accordance with OEM recommendations and USMS standards.

Preventative Maintenance (PM) The Offeror shall perform Preventative Maintenance (PM) on all equipment/systems in accordance with OEM specifications, recommendation, and industry standard practices. PM primarily consists of inspection, testing, cleaning, lubrication, adjustment, and calibration to verify proper system operation thus minimizing malfunctions, breakdowns, and deterioration of systems and equipment.

If the Offeror is going to miss a PM for any reasonable circumstance (i.e., force majeure), the Offeror shall notify the COR immediately. Any missed PM’s will be rescheduled as soon as possible to ensure all sites are visited per this contract. The Offeror shall perform PM services on the equipment identified in Attachment XX – Equipment Listing.

C.1.1.1.1.1.2. PM Performance Standards PM shall meet the following performance standards:

PMs are scheduled and performed in accordance an approved USMS PM plan;

No unscheduled system downtime;

Non-Maintenance Service The Government may issue work orders for services, repairs necessary due to accident or acts of God, equipment relocations, emergency repairs, consumables and other related requirements not covered under Maintenance as provided in Section C.4.2.2. – Maintenance Services of this PWS. Typical services provided under this section include minor services, major services, and emergency services. For services under the Micro-Purchase Threshold, the COR will directly order these services from the Offeror. These orders shall not exceed the Micro-Purchase Threshold on each occasion, and will be funded via a drawdown Task Order, and delivered by the Offeror on a Time & Materials basis. For services exceeding the Micro-Purchase Threshold, the CO will issue a Task Order specifying the terms and conditions of the service. The repair and service orders for Judicial Security are known as a Marshals Operations Courts (MOCs), and orders for the USMS are known as a Marshals Administrative Services (MASs). The Offeror shall invoice MOCs and MASs separately. MOC and MAS orders placed shall be subject to the Service Contract Act provisions.

Minor Repair Services The Government may pre-authorize repair services up to $2,500.00. When notified by the COR, the Offeror shall have twenty-four (24) hours to visit the site, provide a quote, submit a photograph and written narrative of the issue at hand, and make the repair. If additional time is required, the Offeror will provide documentation to the COR requesting approval for additional time. If a security related issue is found while on-site, the Offeror shall immediately contact the COR and copy the NPSP Program Management Office (PMO) via email for action. Services under $2,500.00 shall obtain approval from the COR prior to the performance of work. If additional equipment is needed, the Offeror shall then have an additional three (3) calendar days to complete the repair.

Minor Repair Services Performance Standards Minor repair services shall meet the following performance standards:

When notified by the COR, the Offeror visits the site, provides a quote, submits a photograph and written narrative of the issue, and make the repair within XX hours of notification;

Additional service is completed within XX calendar days of notification; and All repairs, upgrades, and refurbishments are tested and equipment is fully functional and meet USMS and OEM standards.

Major Repair Service For any repairs greater than $2,500.00, the Offeror shall provide a written proposal for the work in question to the COR. The Offeror shall then be issued a Task Order by the CO. The Offeror shall be required to complete the work within the period of performance specified in the Task Order.

Major Repair Service Performance Standards Major repair services shall meet the following performance standards:

Service is completed within period of performance; and All repairs, upgrades, and refurbishments are tested and equipment is fully functional and meet USMS and OEM standards.

Emergency Repair Service If an emergency repair service is required, designated by the COR, the Offeror shall respond within four (4) hours of notification. While on-site, the Offeror shall contact the COR and copy the NPSP PMO via email for services under $2,500.00 and receive approval from the COR prior to performance of work. Emergency services estimated to be above $2,500.00 shall be issued through a task order. Systems considered critical are access control head ends and panels, alarm panels, and VMS switchers and recorders.

Emergency Repair Service Performance Standards Emergency Services shall meet the following performance standards:

The Offeror responds within four (4) hours of notification; and All repairs, refurbishments, and upgrades are tested and equipment is fully functional and meet USMS and OEM standards.

Service Documentation The Offeror shall clearly document all services, specifically repairs, refurbishments, and upgrades (see Section XX – Definitions), performed on equipment/systems. The information shall be input into the Government provided IMS. The following information shall be entered into the IMS:

Date service began and was completed;

Specify the location and equipment being serviced in accordance with USMS standards;

Include a before and after photograph of services; and Summary of the service.

NOTE: If the service fails within XX hours, the Offeror shall respond within XX hours to evaluate and make the repair, if possible.

Service Documentation Performance Standards Service documentation shall meet the following performance standards:

Date services began and were completed are properly entered into the IMS;

Equipment and locations are labeled in the IMS in accordance with USMS site and inventory coding;

A before and after photograph of services are input into the IMS;

A summary of services is entered into the IMS;

If any service failure occurs, it is noted in the IMS and the issue is evaluated and solved within 24 hours; and Information is entered into the IMS.

Equipment Disposal The Offeror shall properly dispose of equipment as directed by the COR or designated Government official. The Offeror shall properly and accurately update the inventory to reflect the equipment’s disposition.

Equipment Disposal Performance Standards Equipment disposal shall meet the following performance requirement:

Equipment is disposed of in accordance with FAR Part 45.6 and USMS policies.

Spare Equipment To meet the response and repair timeframes, temporary replacement parts may be used to insure the out of service equipment becomes operation within the time period required. A temporary part or piece of equipment may stay in place until such time as agreed by the COR. The Offeror provided temporary equipment shall be of equal or greater capability than the equipment being serviced. Temporary equipment shall not be added to inventory.

To ensure that installation of all security is timely, the Offeror shall proactively identify and resolve any procurement and logistics issues as to not interrupt the installation schedule.

Integrated Help Desk The Offeror shall provide a multi-tier Integrated Help Desk that has adequate procedures for receiving and responding to service calls 24 hours a day, seven (7) days a week, including weekends and holidays. The Offeror shall provide a single toll-free telephone number and email for all service and maintenance calls. Individuals that answer/respond to service calls shall be fully familiar with the equipment and terms and conditions associated with the contract.

The Integrated Help Desk shall provide technical telephone support at hours TBD. The Integrated Help Desk shall assist with general information, questions, complaints, or comments with the capability to communicate via voice, email, etc.

Additionally, the Integrated Help Desk shall serve as the primary point of contact for all service requests (see Section C.4.2.3. – Non-Maintenance Service). The Integrated Help Desk shall notify and dispatch technicians when issues and service requests arise.

The Integrated Help Desk shall respond to emails or calls within X hour.

Integrated Help Desk Performance Standards:

The Integrated Help Desk shall meet the following performance standards:

Integrated Help Desks operates 24/7/365;

Integrated Help Desk has the capability to communicate via voice, email, etc.; and Integrated Help Desk responds to emails or calls within one (1) hour.

Response Capabilities The Offeror (including subcontractors) shall have a nationwide presence thus allowing the Offeror to dispatch a technician within a maximum of four (4) hours to each site, if directed.

Response Capabilities Performance Standards Response capabilities shall meet the following performance standards:

Technicians are on-site within four (4) hours following service calls.

Design Design Capabilities The Offeror shall be responsible for system layouts and configurations relating to hardware, software, communication, physical infrastructure, HVAC, and power requirements; conducting system staging and testing; preparing wiring diagrams; and programming and interconnecting of access control, intrusion detection and VMS systems.

The Offeror shall be responsible for preparing manual and computer aided engineering drawings of system designs and layouts including, device wiring diagrams, cabling riser diagrams and power layouts; as-built drawings; infrastructure and conduit layouts; console layouts and designs; system integration and interconnection layouts; and installation floor plans.

The Offeror shall be responsible for preparing and coordinating all work associated with creating estimates at all levels from schematics to design development. The Offeror shall study blueprints and diagrams to determine dimensions; collaborate with design team on estimates; consult with industry experts to discuss estimates and resolve issues; and use computer software to calculate estimates.

The Offeror develop design maps of each covered facility to advance USMS knowledge management.

Design Packages The Offeror shall produce a complete security design package for each project to be completed. The design package shall include a narrative infrastructure SOW and complete bid-set drawings that detail infrastructure requirements. The SOW clearly defines all work to be accomplished, both by the Offeror and by any and all third party contractors (general contractors, lock contractors, electrical contractors, etc.).

The contract shall prepare and submit the 100% Design Package for Government review and approval. At a minimum, the 100% Design Package may include, if applicable and when directed:

Demolition Site Plan showing the entire perimeter of the compound and the layout of all buildings contained therein. All technical security devices that will be removed shall be illustrated on this plan, including conduit plans, low voltage cabling, high voltage cabling, etc.

Demolition Floor Plans for each individual floor and all other buildings in which Offeror are directed to do work. All technical security devices which will be removed in the interior of all pertinent buildings will be illustrated on this plan, including conduit plans, low voltage cabling, high voltage cabling, etc.

Security Demarcation Plan showing the layout of all technical security equipment in the Security Demarcation. All technical security devices which will be removed from the Security Demarcation shall be illustrated on this plan, including conduit plans, low voltage cabling, high voltage cabling, etc.

New Work Site Plan showing the entire perimeter of the compound and the layout of all buildings contained therein. All technical security devices will be illustrated on this plan including existing equipment that will remain in place, conduit plans, low voltage cabling, high voltage cabling, etc.

New Work Floor Plans for each individual floor and all other buildings in which the Offeror is approved to work. All technical security devices will be illustrated on this plan including existing equipment that will remain in place, conduit plans, low voltage cabling, high voltage cabling, etc.

New Work Security Demarcation Plan showing the layout of all technical security equipment in the Security Demarcation. All technical security devices will be illustrated on this plan including existing equipment that will remain in place, conduit plans, low voltage cabling, high voltage cabling, etc.

Riser Diagram illustrating floor by floor all technical security devices, their associated cable types, and their interconnections.

Design Package Performance Standards Design packages shall meet the following performance standards Design packages are completed within a timely manner and in accordance with USMS standards.

The Offeror shall identify the required materials, and estimated costs to implement the Government-approved design package.

System Installation The Offeror shall provide project management support services for all project-based tasks carried out under this contract in accordance with the standards and practices set forth by the Project Management Institute (PMI). The Offeror shall develop, maintain, and execute a detailed plan for each project, designating a manager who will be the primary point of contact for all related information. The Plan shall Be created alongside project stakeholders in order to develop a mutually agreeable project plan, including schedule and budget;

Build in review points and milestones to allow OSS management visibility into the project at key decision points;

Take into consideration, the management of risks in developing schedules, and cost estimates to minimize negative effects when unanticipated events occur;

Minimize travel costs through careful project planning and execution;

Minimize material shipping costs through careful project planning and execution, avoiding costly air shipments; and Employ Government-determined adequate automated estimation methods, processes, templates, and project management systems.

The project managers shall be in regular communication with stakeholders to provide status updates to ensure work is accomplished according to plan—on schedule and within budget. It is necessary for the Offeror to proactively identify any project risks, issues, and problems, and escalate immediately to the COR and OSS. The Offeror shall be responsible for preparing any necessary RFCs, RFIs, and corrective action reports.

Upon receipt of a Government SOW/PWS/SOO, to initiate a project the Offeror shall draft a proposal package including, but not limited to, design package, project plan, and price quote. The CO will determine whether Offeror pricing will be Firm Fixed Price (FFP) or Time and Materials (T&M), and so indicate within the SOW/PWS/SOO. The CO will issue a Request for Quotation (RFQ) from the COR SOW/PWS/SOO to initiate the site visit.

Project Guidelines and Regulatory Compliance The Offeror shall perform all work within this contract (i.e., security designs, engineering, installations, and any other related contract requirement) in accordance with USMS and Government-approved SOPs, and Service Level Agreements (SLAs), application guides, technical bulletins, the National Electric Code (NEC), International Building Code (IBC), and other applicable commercial standards and building codes unless specifically instructed to the contrary by the responsible COR.

The Offeror shall comply with all applicable current and future federal, state, and local laws, rules, regulations, and laws, including, but not limited to, those listed and described in this PWS. The Offeror shall also comply with all USMS-specific standards and guidelines.

Project Development In addition to the SOW, the RFQ will include any related Government drawings when available, local points of contact, GSA facility manager contact information, COR contact information, and any known special conditions or equipment requirements. Project development shall be completed by the Offeror’s Design Team.

Offeror Site Visit The Offeror shall perform a site visit so that all site conditions are taken into consideration in the preparation of a Project Plan including, but not limited to, the design package, bill of materials (BOM), and schedule. The Offeror shall be represented at the site visit by an employee who is capable of performing the task identified in the project SOW/PWS/SOO. The Offeror representative shall conduct a thorough assessment of the project site and meet with Government representative(s) identified in the SOW/PWS/SOO in order to identify the specific physical security system equipment, infrastructure, power requirements, and other conditions or requirements effecting the installation. All questions from the Offeror relating to a site visit shall be directed to the COR.

Coordination with Outside Government Official The Offeror shall schedule a meeting with the GSA facility manager, FPS, and the agency representative(s) identified in the SOW, and shall document the contacts on the Project Plan. The Offeror shall advise the GSA facility manager of the nature of the project and the equipment to be installed. The Offeror shall inquire about any special requirements for working within the building.

Offeror Project Plans In response to the RFQ, the Offeror shall provide a detailed project plan to the COR in accordance with the required delivery schedule specified in the RFQ. The project plan shall provide a detailed proposal for all project requirements. The proposal shall identify all materials, equipment, travel, labor, subcontractor requirements, power requirements, and adverse conditions that may present challenges to project completion. The proposal shall also identify a project plan expiration date, and the number of days required to complete work after issuance of Task Order (TO). The Offeror shall provide a copy of the applicable wage determinations with the project plan submission. The CO will notify the Offeror of any labor rate adjustments at time of TO issuance. Project Plans shall be entered into the project management system (PMS) by the Offeror.

The Offeror shall deliver an electronic “project binder” to the OSS for each installation project as the historical record to be stored on the Government operated shared drive. At a minimum, the binder shall include:

Copy of Task Order;

SOW;

BOM;

Survey report;

Recommendations;

Lessons learned;

Copy of barcode list and device;

Copy of project close-out;

Copy of signed project acceptance form;

Copy of completed customer questionnaire;

Government – approved as-build drawing set; and Reason for project termination, if applicable.

Project Plan Required Material Project plans shall include a “Furnish and Install” outline which shall specify the Contract Line Item Number (CLIN) (as applicable), device type, quantity, make and model, location, and brief narrative of operation in relation to overall system. Project plans shall also include a separate Equipment List which shall indicate the CLIN (as applicable), device type, quantity of each to be installed, make and model, unit cost, applicable mark-up, and cost.

Project Plan Required Material Performance Standards Project plan required material shall meet the following performance standards:

Project plans include a separate equipment list.

Project Plan Labor Project plans shall identify all labor required for the project by labor category, the number of hours required for project completion for each labor category, the wage rate applied to each category, applicable mark-up, and total cost.

Project Plan Labor Performance Standards Project plan labor shall meet the following performance requirement:

Project plans identify all labor required for the project.

Project Plan Travel Project plans shall identify all required travel including labor category. All travel shall be conducted in accordance with the Federal Travel Regulation (FTR) in effect at the time of TO issuance. It is the responsibility of the Offeror to efficiently manage project costs, including, limiting travel to the greatest extent possible.

Project Plan Travel Performance Standards Project plan travel shall meet the following performance standards:

Project plans identify all required travel; and All travel is conducting in accordance with the FTR.

Test and Acceptance Plan The Offeror shall develop a testing plan for all equipment installed under this contract. See Section C.4.4.4. – Test and Acceptance Plan for additional details.

Project Plan Assumptions and Conditions Project plans shall identify all assumptions and provide recommendations to overcome conditions that adversely affect installation plans, safety, equipment operations, and maintenance.

Project Plan Adverse Conditions Performance Standards Project plan assumptions and conditions shall meet the following performance standard:

Project plans identify all assumptions and provide recommendations to overcome conditions that adversely affect installation plans, safety, equipment operations, and maintenance.

Project Plan Schedules Project plans shall provide a detailed project schedule including projected start and completion dates along with interim project milestones. Project milestones include percent complete, testing dates, Government acceptance, and major accomplishments (i.e., access control head end installed and communicating). The Offeror is required to enter all scheduled milestones into the Government PMS. Project dates officially start day one of the period of performance (POP).

Project Plan Schedules Performance Standards Project plan schedules shall meet the following performance standards:

Project plans include:

· Detailed project schedules;

· Projected start and completion dates; and

· Interim project milestones.

Project Plan Training Project plans shall include a description of the proposed training including the estimated number of attendees, length of the training period, and/or number of training sessions required. See Section C.4.4.4. – Training for additional requirements.

Project Plan Training Performance Standards Project plan training shall meet the following performance standard:

Project plans include a description of the proposed training.

Non-CLIN Items If the Government requires services, materials, or supplies to be provided under this contract, which have not been provided for under any other CLIN, the following will apply:

Inventory Type Other Direct Cost (ODC) Items Electronic equipment, devices, and labor categories regularly purchased as an ODC shall be added to inventory. The Offeror shall provide a consolidated list identifying the equipment with a unit cost and/or labor rate on a monthly basis. The CO will assign a CLIN and add equipment and labor rates from the consolidated list. The Government will exercise its discretion in accepting this equipment into inventory, and all such equipment provided under this subsection and accepted into the inventory shall be given a unique CLIN by the CO.

Project Plan Task Orders The COR will approve or reject the Project Plan and notify the Offeror in writing. If the COR approves the Project Plan, the COR will prepare a requisition for funding. The CO will issue a TO for the approved requisition and establish the period of performance. Once a TO is issued, the period of performance shall not change unless a delay is caused by the actions of the Government or an Act of God, and a request for extension is accepted by the COR.

Revisions to the Project Plan Some projects may require changes due to unforeseen conditions or events. When necessary, the Offeror shall notify the COR, and submit project plan revisions to the COR for review and approval. The COR may also direct the Offeror to revise the Project Plan in response to changing requirements or conditions. The project plan revision shall fully detail the change, explain whether the change falls within or outside the SOW, and document any additional costs associated with the change. A modification will be issued once all changes are accepted.

Project Plan Due Date The RFQ will specify the required project plan delivery date. In the event the Offeror is unable to meet the project plan delivery date, the Offeror shall provide notice to the COR as soon as practicable, with a detailed explanation for delay, and provide a date when the project plan shall be submitted. The COR will acknowledge receipt and approve or disapprove the request.

Training The Offeror shall provide training to allow Government personnel and contractors to perform all necessary administrative and operational functions. The Offeror shall record the date of training, type of training provided, name of the trainer, and titles of all personnel attending the training. The list of attendees shall be provided with the final invoice documentation for the project. Upon completion of the training the Offeror shall provide the designated local Government representative with an electronic and/or hard copy of the training material.

Training Performance Standards At a minimum, training shall meet the following performance standards:

Access Control: All personnel trained understand how, and how often, to perform data back-ups;

VMS Recording: All personnel trained understand how to play back video recordings on digital and/or analog systems. The Government system administrator designated by the COR understands how to offload digital VMS recordings onto external media;

Passwords and Software: The system administrator designated by the COR has all system software and passwords for safekeeping;

Operators Manuals: All operator manuals for equipment installed are released to the Government designee specified by the COR for safekeeping; and System Power Down: Detailed, written instructions for a complete security system power down and subsequent power up are provided. These procedures are required to allow for emergency generator testing.

Test and Acceptance (TA) Plan The Offeror shall develop a testing plan for all equipment installed under this contract.

The Offeror shall provide a TA plan to the CO when the project plan is submitted. The TA plan shall be developed in accordance with all original equipment manufacturer (OEM) specifications and design standards identified in Section 4.3. of this PWS. The Offeror shall provide a TA plan for all device and system types, including, but not limited to:

Intrusion Detection System (IDS);

Physical Access Control System (PACS);

Electrical systems;

Communication and network devices;

Intercom systems;

Door hardware systems; and Video Management System (VMS).

TA Execution The TA shall be utilized to verify the performance of all newly installed equipment and systems. The TA shall detail the steps the Offeror will use to test the performance of each system and related components. The TA shall include a system acceptance form designed as a checklist for each of the major subsystems identified in Section C.4.4.4., which shall be reviewed and signed by the Offeror project manager. The Government reserves the right to verify all aspects of a TA at all times with or without notice.

Project Closeout Report (PCR) The Offeror shall conduct a PCR at the completion of each project, and submit a PCR report to the COR detailing results for all new equipment installations. At a minimum, the PCR report shall indicate the following:

As-installed equipment list highlighting changes from most recently approved Project Plan;

Location of each piece of equipment;

Tests conducted;

Results of each test;

Date and time of testing;

Name and position of offeror personnel conducting the PCR; and Brief explanation of failures and corrective actions.

Government Verification Test (GVT) Upon completion and approval of the PCR report by the COR, the Offeror shall notify the Government and schedule a GVT. The Government witness will be a COR or designated representative identified in the project SOW and will sign the TA form signifying Government acceptance of the project.

Project Closeout Report Performance Standards The PCR shall meet the following performance standards:

The PCR is provided to the CO within XX calendar days after project completion;

The PCR includes a system acceptance form designed as a checklist for each major subsystem;

PCRs are conducted at the completion of projects; and PCR reports are submitted to the COR detailing results for all new equipment installations.

Emergency Installations The CO may periodically require expedited services, including expedited parts, labor, and delivery.

Emergency Installation Start The Offeror shall begin installation work immediately upon verbal notification by the CO of the work required.

Emergency Installation Project Plan The Offeror will provide the COR with a project plan covering the emergency project within seven (7) calendar days. The project plan shall include the cost of any travel, overtime, expedited parts, along with a full justification for the proposed price. The CO will issue a TO for the project upon receipt of a COR approved project plan and requisition for funding.

Emergency Installation Project Plan Performance Standards Emergency projects shall meet the following performance standards:

Installation work is started immediately following verbal notification by the CO;

A project plan is provided to the COR within seven (7) calendar days; and The project plan includes the cost of travel, overtime, expedited parts, and a full justification for the proposed price.

Performance Standards

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Quality Control Plan The Offeror shall develop a Quality Control Plan (QCP) which, at a minimum, details how the Offeror will meet each performance standard. The Offeror is responsible for the delivery of quality services and/or supplies to the Government (see FAR 52.246-1 Offeror Inspection Requirements).

The Offeror shall develop, implement, and maintain an effective QCP. The Offeror’s QCP shall implement standardized procedures and methodologies for monitoring and documenting Offeror performance to ensure all contract requirements are met. The QCP shall contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government and covers all aspects of the PWS.

The QCP shall include, at a minimum, address the following to cover all requirements and operations, both on-site and off-site, including work by subcontractors, consultants, suppliers, and others that the Offeror employs as they relate to the PWS and the contract:

A description of the quality control organization, including a chart showing lines of authority and acknowledgment that the Offerors quality control staff will implement all aspects of the work specified within the PWS.

The name, qualifications (in resume format), duties, responsibilities, and authorities of each person assigned a quality control function.

Procedures for scheduling, conducting and documentation of inspection.

Discrepancy identification and correction.

Procedures for root cause analysis to identify the root cause.

Procedures for trend analysis.

Corrective action (to include root cause corrective action) procedures to include procedures for addressing Government discovered non-conformances.

Procedures for scheduling, reviewing, certifying, and managing submittals, including those of subcontractors, consultants, suppliers, and others under the Offerors employ.

Control, verification, and acceptance testing procedures for each specific test to include the test name, specification of PWS paragraph requiring test, feature of work to be tested, test frequency, and name of person responsible for test.

Procedures for tracking preparatory, initial, and follow-up control phases, verification, and acceptance tests phases including documentation associated with those processes.

Procedures for tracking requirements deficiencies from identification through acceptable corrective action. Establish verification procedures that identified deficiencies have been corrected. This requirement shall also address any and all customer complaints, and provide documentation utilized to investigate and follow up on the corrective actions taken by the Offeror to the Government on the results and actions taken.

Reporting procedures, including proposed reporting formats, scheduled deadlines, and recipients of those reports and how they are tracked and utilized.

Procedures requesting Government acceptance / quality assurance evaluation of requirements.

Description of Offerors approach to continuous process improvement.

Standard Operating Procedures The Offeror shall develop, implement, and continually improve Government-approved Standard Operating Procedures (SOPs) to facilitate meeting OSS objectives; SOPs will incorporate process improvements and industry best practices to facilitate achievement of OSS’ objectives.

Transition The transition period shall be thirty (30) calendar days and must not exceed sixty (60) calendar days. Full performance shall commence on the date specified in the contract or the Notice-To-Proceed (NTP) issued by the CO.

Government furnished property Government Inventory Management System (IMS).

Offeror Personnel and Qualifications

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Safety and Security Information Safety and Health Standards Offeror personnel shall comply with all applicable laws and safety regulations.