FY23 D45 SOW 00086.docx

U.S. Department of Justice U.S. Marshals Service, Western District of Missouri

STATEMENT OF WORK (SOW)

FY 2023 Answering Service -Western District of Missouri

Introduction This Statement of Work (SOW) issued by the U.S. Marshals Service describes the goals expected to be achieved regarding an answering service.

Option Year Start Date End Date Base Year 4/01/2023 09/30/2023 Option Year 1 10/01/2023 09/30/2024 Option Year 2 10/01/2024 09/30/2025 Option Year 3 10/01/2025 09/30/2026 Option Year 4 10/01/2026 09/30/2027

1. Place(s) of Performance United States Marshals Service 400 E 9th St, Ste 3740 Kansas City, MO 64106

United States Marshals Service 80 Lafayette St., Suite 2300 Jefferson City, MO 65101-3231

United States Marshals Service 222 John Q Hammons Pkwy, Suite 1000 Springfield, MO 65806

2. Objectives and Tasks The contractor shall provide telephone answering services for the United States Marshals Service, Western District of Missouri, at the locations listed above. The service will be available after hours, weekends, holidays and on an as-needed basis during regularly scheduled work hours.

3. Key Deliverables The contractor will provide delivery of messages to the individual offices in the following manner:

Messages will first be sent to the email address for the designated office. If no one has responded to the message within 10 minutes, the message will be relayed to the on-call deputy via telephone. If the on-call deputy is not able to be reached, contractor will wait five minutes and call again, if the on-call deputy is still unable to be reached the contractor will continue to call the other deputies listed on the roster until one picks up. On-call rosters will be provided to the vendor.

4. Government Furnished Equipment/Information (GFE/GFI) Will the government furnish any equipment? No. Government will provide three numbers to be forwarded for service.

5. Contract Type Fixed Price Contract