15M10218QA4100005_PWS,_Parts_I_-_III,_WDs.pdf

USMS Eastern District of Washington’s Armed Guard/Transport Services 1 | Page

PART I – PERFORMANCE WORK STATEMENT:

UNITED STATES MARSHALS SERVICE

PRISONER OPERATIONS DIVISION

Performance Work Statement

Corrections/Detention Officer (CDO) Services

Office of Detention Operations

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Table of Contents I. Introduction II. Scope of Work III. Requirements

A. Key Personnel B. CDOs C. Screening Requirements D. CDO Authorities E. Uniforms/Identification F. Professional Conduct G. Training H. Prisoner Transportation and Medical Guarding I. Restraining Devices J. Firearms Qualification and Use of Force K. Less-than-Lethal (LTL) Devices L. Vehicles M. Duty Hours N. Travel O. Pay/Invoicing P. Government Furnished Equipment/Documents Q. Deliverables

IV. USMS QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

A. QASP

B. Performance Management Approach C. Performance Management Strategy D. Roles and Responsibilities E. Methodologies to Monitor Performance F. Required Performance Standards/Quality Levels G. Quality Assurance Documentation H. Analysis of Quality Assurance Assessment

I. Introduction A. This Performance Work Statement (PWS) sets forth the requirements for providing qualified

Corrections/Detention Officers (CDO) to provide guard services in support of the United States Marshals Service (USMS).

B. This is a non-personal services contract to provide prisoner transportation and detention services. The Government shall not exercise supervision over contract personnel performing the services herein. Such contract personnel shall be accountable solely to the Contractor who, in turn is responsible to the Government.

C. The Contractor shall provide CDOs, restraints, supplies, facilities, and other items needed to perform duties as defined in this PWS.

II. Scope of Work A. Upon request, the Contractor shall assign CDOs to provide safe and secure custody of USMS prisoners while transporting prisoners:

1. Between detention facilities, medical facilities, courthouses, Justice Prisoner and Alien Transportation System (JPATS) airlift sites, and

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2. While guarding and handling prisoners within medical facilities (to include 24 hour guarding of prisoners in hospitals).

B. CDOs shall not be used in cellblock areas or courtrooms.

C. When a Contractor is providing service across multiple districts, the Prisoner Operations Division (POD) Contracting Officer’s Representative (COR) will work with the Contractor and respective District CORs to ensure Contractor provided products and services are as uniform as possible and are providing the best value to the government.

D. The Contractor shall be ready to provide services within 30 days once the contract or task order is awarded unless an alternate date is agreed to by the CO.

III. Requirements: The Contractor shall be responsible for the safe and secure custody of all USMS prisoners from the time prisoners are accepted into custody by the CDO until they are properly removed from custody by an authorized official.

A. Key Personnel. The Project Manager (PM) and Supervisors are considered key personnel; as such, the Contractor should consider these personnel as critical for performance of the contract (the Contractor may use other titles). In addition to qualifications and experience listed under each key position, key personnel must also meet the basic qualifications listed under CDO Qualifications. Upon request, the Contractor shall provide the District COR the necessary documentation verifying key personnel and CDO qualifications. Contractors who propose not to provide these positions must explain how required services shall be provided without these key personnel.

1. Project Manager

a. The PM serves as the Contractor’s principal point of contact and the Contractor’s authorized interface with the Government Contracting Officer (CO), the District COR, and the POD Office of Detention Operations (ODO) COR.

b. The PM shall be responsible for:

(1) Formulating and enforcing work standards

(2) Supervising Supervisors and CDOs

(3) Assigning Contractor schedules

(4) Overseeing detail assignments

(5) Reviewing work discrepancies

(6) Overseeing task performance and Quality Assurance (QA) reviews

(7) Preparing, reviewing, submitting required reports (e.g., Off-duty Significant Incident Reports, Training Reports, Duty Roster Reports, Vehicle and Hospital Log Reports, Prisoner Incident Reports, Quality Assurance Inspection Remediation Reports), and communicating with the CO and District COR.

c. The PM shall have the following experience:

(1) Bachelor’s degree or equivalent experience (two (2) years of relevant detention experience equates to one (1) year of college as defined below)

(2) Five (5) years of law enforcement-related experience, of which at least four (4) years must be specialized or supervisory. Specialized or supervisory experience includes project development, management, and control of funds and resources; and demonstrated capability in managing multiple tasks and supervising one (1) or more subordinate units consisting of a squad or multiple squads of security or law enforcement personnel.

(3) Certificate from a local, state, or federal law enforcement academy, including satisfactory completion of certified firearms and defensive tactics courses

(4) Federal contract Security Operations experience

2. Supervisor

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a. Supervisors shall be responsible for the supervision of CDOs to include:

(1) Preparing work schedules

(2) Ensuring CDOs receive required training

(3) Ensuring proper CDO coverage for assignments

(4) Managing task performance

(5) Implementing Post Orders

(6) Preparing reports

b. Supervisors shall have a minimum of three (3) years of continuous law enforcement related experience with at least two (2) years as a supervisor.

c. Supervisors must have completed a security management training program, equivalent college degree (e.g., criminal justice), or a local, state, or federal law enforcement training program.

B. CDOs

1. Qualifications. CDOs must:

a. Be a U.S. Citizen

b. Be 21 years of age or older

c. Hold a high school diploma or General Equivalency Development (GED) credential

d. Speak, read, and write the English language

e. Possess a valid U.S. driver’s license

f. Possess a current Commercial Driver’s License (CDL) from the state(s) where they shall be expected to operate a bus (if applicable)

g. Not have any felony criminal convictions, disqualifying misdemeanor convictions, or derogatory civil records (Lautenberg Amendment)

h. Not be the subject of any court restraining orders

i. Be free from alcohol and drug dependency

j. Be free of illegal drug use or controlled substance abuse

k. Be trained and qualified in the use of a USMS approved firearm(s)

l. Be certified fit-for-duty and able to perform the full range of duties associated with the CDO position by a medical professional. At a minimum, the medical evaluation shall certify the CDO does not have any

(1) Physical condition that would restrict strenuous exertion or prevent satisfactory performance

(2) Medical condition that would restrict strenuous exertion or prevent satisfactory performance

(3) Emotional or mental condition that could adversely affect performance

m. Have medical certification/documentation of a current Hepatitis immunization and tuberculin (TB) skin test (annual requirement)

n. Have a honorable or general discharge if a Veteran

2. Experience

a. The CDO shall have a minimum of three (3) years of experience as a Law Enforcement Officer with arrest authority; or a minimum of three (3) years of prisoner handling and detention experience as a Corrections, Detention, or Military Police Officer.

b. Previous CDO experience may be credited toward meeting the mandatory experience.

C. Screening Requirements

1. The Contractor shall provide the CO and the District COR with its screening, hiring, and retention plan at

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2. The Contractor shall screen all CDOs, Supervisor(s), and PM(s) for suitability to work on this contract.

Screening shall be done at the Contractor’s expense and shall include:

a. Social Security Number (SSN) for proof of identity

b. Employment history for the past five (5) years

c. Residency for the past three (3) years

d. Credit history to ensure no current delinquency, unresolved liens, collection accounts, or court ordered judgments

e. Criminal records check.

3. The Contractor shall provide a list of names, dates of birth, job position(s), and any waiver requests for prospective CDOs, supervisor(s), and PM(s) to the District COR at least five (5) business days prior to commencement of service. This list shall certify the prospective CDOs, Supervisor(s), and PM(s) have been screened and are suitable to work on this contract.

a. Prior to issuing approval, the USMS will run a NCIC check on prospective contract personnel.

(1) The District COR will return the list to the Contractor, identifying approvals, conditional approvals, and disapprovals.

(2) Service shall not commence until the list has been approved in writing by the District COR.

b. The Contractor will submit the names, dates of birth, job position(s), and any waiver requests for additional/replacement CDOs, supervisors, or PMs in writing to the District COR for approval at least five (5) business days prior to the CDO, supervisor, or PM providing service.

c. The Contractor shall re-screen all CDOs, supervisors, and PMs every five (5) years and provide the District COR a list of current CDOs, supervisors, and PMs certifying the screening is complete and acceptable.

d. The Contractor shall maintain personnel files with documentation of qualifications and screening requirements for the duration of the contract.

D. CDO Authorities

1. Contractor employees performing services under this contract are employees of the Contractor and not the

United States Government; as such, they shall not represent themselves to be employees of the Government.

2. No USMS authority is extended to CDOs by this contract.

3. No employer-employee or agency relationship is created by this contract.

4. This contract does not entitle the CDOs to pensions, health benefits, injury compensation, or other related federal employee benefits and services.

5. CDOs shall not require nor be granted “unescorted access” to USMS controlled space/facilities or information technology systems.

E. Uniforms/Identification

1. The Contractor shall provide matching uniforms for all CDOs performing services under this contract. CDO uniforms shall be distinctly different from USMS uniforms; shall have no USMS logos, markings, or references to the USMS; and must be acceptable to the District COR.

2. The Contractor shall provide CDOs with standard photo identification cards or badges, which do not contain any markings depicting the USMS badge, seal, or any wording associated with USMS, and must be acceptable to the District COR.

F. Professional Conduct

1. The Contractor shall ensure its employees demonstrate the highest standards of integrity, character, public trust and professional responsibility.

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2. The Contractor shall immediately report to the District COR all significant incidents involving employees previously cleared and assigned to this task order. Significant incidents include, but are not limited to:

arrests, convictions, adverse civil judgments, and administrative disciplinary actions including official written reprimands and/or suspension.

3. The District COR shall make a determination as to whether contract personnel may continue to work on the contract, based on adverse information received.

4. While performing services under this contract, contract personnel may be authorized to have access to unclassified information of a sensitive, proprietary, or personally private nature. This information will be safeguarded from disclosure to unauthorized individuals to ensure the information is not available to individuals who do not need to know. Unauthorized disclosure of sensitive but unclassified information and other identified critical information is prohibited by Public Law and may be subject to criminal penalties.

G. Training

1. The Contractor shall provide the CO and District COR with a training plan at least five (5) business days prior to commencement of service. Training shall not commence until the Training Plan has been approved in writing by District COR. At a minimum, this training should include:

a. Prisoner Transportation procedures

b. Medical Guarding procedures

c. Restraint procedures

d. Prisoner Search procedures

e. Firearms procedures

f. Use of Force procedures

g. Less-than-Lethal procedures

h. Prisoner Rape Elimination Act (PREA) procedures

i. Suicide Prevention procedures

j. Use of Government Vehicle procedures

2. The Contractor shall provide annual refresher training to CDOs.

3. The Contractor shall provide the District COR with documentation certifying that each CDO successfully completed the training necessary to meet the requirements of this PWS prior to commencement of service.

4. The Contractor shall maintain accurate records capturing CDO qualifications, certifications, and training.

These records shall be held for the duration of the contract and made available to the District COR upon request.

H. Prisoner Transportation and Medical Guarding

1. The Contractor shall provide the CO and District COR with its prisoner transportation and medical guarding procedures at least five (5) business days prior to commencement of service. Service shall not commence until these procedures have been approved in writing by the District COR.

2. CDOs shall be armed on all assignments unless otherwise directed by USMS.

3. Unless otherwise directed by the USMS, the Contractor shall provide two armed CDOs per vehicle for all Prisoner Transports.

a. If possible, at least one CDO shall be of the same gender and speak the same language as prisoners being transported.

b. If the Contractor is not able to meet these manning levels, the Contractor shall contact the District Operations Supervisor and the District COR immediately.

c. If the Contractor believes additional guards are needed for a Prisoner Transport, the Contractor shall contact the District Operations Supervisor and District COR to request the use of additional CDOs.

d. CDOs shall conduct and log security sweeps of transportation vehicles prior to and after each Prisoner

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Transport.

e. CDOs shall log all activities occurring during the shift relative to a specific prisoner or assignment.

f. CDOs shall verify prisoner identities by name, photograph, jail or USMS number, armband, or nametag;

and special handling conditions prior to taking custody.

g. CDOs shall search prisoners for contraband prior to taking custody from entities other than the USMS.

4. For medical appointments and hospital details, the Contractor shall provide two armed CDOs for the first prisoner guarded and one additional CDO for each additional prisoner guarded, unless otherwise directed by the USMS.

a. If possible, at least one CDO shall be of the same gender and speak the same language as prisoners being guarded.

b. If the Contractor is not able to meet these manning levels, the Contractor shall contact the District Operations Supervisor and the District COR immediately.

c. If the Contractor believes additional guards are needed, the Contractor shall contact the District Operations Supervisor and District COR to request the use of additional CDOs.

d. CDOs shall log all activities occurring during the shift relative to a specific prisoner or assignment.

e. Supervisors shall conduct unannounced security checks on hospital details at least once per shift.

Security checks shall be logged.

5. The Contractor shall maintain vehicle and hospital logs for the period of the contract and provide them to the USMS upon request.

6. The Contractor shall prepare a written report when it suspects a prisoner has committed a prohibited act or when a CDO was found to have a major discrepancy. The Contractor shall forward these reports to the District COR by the next business day.

7. In the event of an escape, attempted escape, suicidal statements/gestures, or reports of sexual and physical assault, the CDO shall notify the District Operations Supervisor and District COR immediately.

I. Restraining Devices

1. The Contractor shall provide the CO and District COR with its restraint procedures at least five (5) business days prior to commence of service. Service shall not commence until these procedures have been approved in writing by the District COR.

2. The Contractor shall be responsible for providing National Institute of Justice (NIJ) compliant restraining devices, approved by the District COR, to be placed on USMS prisoners while in the Contractor’s custody.

3. The Contractor shall have and maintain a sufficient number of restraints and “black/blue” handcuff boxes to support the District contract requirements.

J. Firearms Qualification and Use of Force

1. The Contractor shall provide the CO and District COR with its firearms procedures, use of force procedures, course of fire, and qualification standards at least five (5) business days prior to commencement of service.

Service shall not commence until the firearms procedures, use of force procedures, and qualification standards have been approved in writing by the District COR.

2. The Contractor is responsible for ensuring CDOs are properly armed.

3. Firearms qualifications shall be done annually.

4. CDOs are not authorized to provide services on this contract unless they are currently qualified with the handgun they are carrying.

5. The Contractor shall record all firearms qualifications and provide documentation to the District COR prior to commencement of service and upon request.

6. The Contractor shall comply with all state and local licensing requirements.

7. CDOs shall have current State Registration and Firearm Carry Permits, available to the District COR upon

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K. Less-than-Lethal (LTL) Devices

1. The Contractor shall provide the CO and District COR with its LTL procedures at least five (5) business days prior to commencement of service. Service shall not commence until the LTL procedures have been approved in writing by the District COR.

2. CDOs may carry USMS approved LTL devices (i.e., Oleoresin Capsicum aerosols (OC spray), expandable baton, and Taser) if they are currently qualified and authorized by the state(s) to carry such devices.

3. LTL refresher training shall be done annually.

4. The Contractor shall record all LTL training and provide documentation to the District COR prior to commencement of service for CDOs carrying LTL devices and upon request.

L. Vehicles

1. Contractor provided prisoner vehicles shall meet the following minimum requirements:

a. Security screens between operator compartment and prisoner compartment

b. Prisoner compartment windows and doors covered with industry standard mesh

c. All interior door releases shall be disabled in the prisoner passenger area

d. Prisoner transportation vehicles or the vehicle operators must have communication equipment (e.g., cell phones, radios)

2. Transportation vehicles shall be available for inspection by the District COR within 30 days once the contract or task order is awarded unless an alternate date is agreed upon by the District COR.

3. Government Owned Vehicles (GOV) may be used to augment contractor furnished vehicles at the discretion of the District COR and in accordance with USMS Vehicle Use and Maintenance policy.

M. Duty Hours

1. The Contractor agrees to provide services upon request from USMS. Requests for services are subject to being initiated 24/7; however, the Contractor shall be given as much advance notice as possible when services are required.

2. The Contractor shall provide the USMS with the 24/7 contact information for the PM, Supervisors, and Contractor’s operational desk.

3. The Contractor shall provide the District Operations Supervisor and District COR with daily personnel schedules in advance of each work assignment. Schedules shall be maintained for the contract period.

4. The Contractor shall assign CDOs to assignments within two (2) hours of notification from the USMS.

5. The Contractor shall not schedule CDOs to a USMS assignment for more than 12 hours per day or no more than maximum number of CDL hours authorized by the state for CDOs driving buses.

6. Services shall be limited in duration as determined by USMS; however, whenever USMS requests services, services shall be for a minimum of four hours per CDO.

7. CDO duty hours shall commence upon arrival at the detention facility, medical facility, courthouse, or as directed by the USMS.

8. CDO duty hours shall end upon departure from the detention facility, medical facility, courthouse, or as directed by the USMS.

N. Travel

1. Travel to other Government or civilian facilities outside the local area may be required. Such travel may require overnight stays.

2. Local area is defined by as a 200 mile radius from the District HQ or Sub-office unless the COR approves otherwise.

3. Travel shall begin at the facility where the prisoner is picked up and end where the prisoner is delivered. If

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4. The Contractor shall provide travel cost estimate that must be approved by the COR prior to commencement of the travel.

5. The Contractor shall provide complete documentation with each invoice supporting the travel costs, to include copies of receipts for all transportation, including air fare and rental cars, parking, hotel accommodations, meals, business-related phone calls, taxi fares, and reimbursable mileage.

6. Travel will be reimbursed according to the FAR31.205-46 -Travel Costs.

O. Pay/Invoicing

1. USMS shall pay the Contractor for actual man-hours worked on all labor categories on a USMS assignment.

2. A minimum of four (4) hours shall be paid for each CDO scheduled and actually works to support the

USMS.

3. The Contractor must obtain pre-approval from the District COR for overtime hours.

4. Services provided shall be rounded to nearest quarter hour.

5. To ensure proper invoice payment, the Contractor shall ensure:

a. All verbal requests for service are followed up with a written confirmation request within 72 hours.

b. Man-hours are appropriately identified as one of the following categories:

(1) Medical Transport/Medical Guarding

(2) Non-medical Transport To/From Detention Facility/Courthouse

(3) JPATS Ground Support

P. Government Furnished Equipment/Documents

1. USMS shall provide the Contractor with applicable USMS Policies, SOPs, Post Orders, forms, and performance standards.

Q. Deliverables

1. The Contractor shall provide all the deliverables listed in the table below in the manner and timeline stipulated in the PWS.

Deliverables Frequency # of Copies

Medium/ Format Submit to PWS Ref

Key Personnel/CDO Qualifications

Upon request One (1) Electronic COR III.A

Screening and Hiring Plan

At least 5 days prior to providing service

One (1) Electronic COR III.C.1

Certified Employee Roster

At least 5 days prior to providing service

One (1) Electronic COR III.C.3

New CDO Employee Notification

At least 5 days prior to new CDO providing service

One (1) Electronic COR III.C.3.b

CDO Rescreening Every 5 years One (1) Electronic COR III.C.3.c Photo ID/Badge Format

At least 5 days prior to providing service

One (1) Electronic or Hardcopy

COR III.E.2

Significant Incident Report

Immediately One (1) One (1) Electronic III.F.2

Training Plan Annually (CY) One (1) Electronic COR III.G.1 CDO Qualifications and Training Certification

Prior to providing service and upon request

One (1) Electronic COR III.G.3

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Deliverables Frequency # of Copies

Medium/ Format Submit to PWS Ref

Prisoner Transportation and Medical Guarding Procedures

At least 5 days prior to providing service

One (1) Electronic COR III.H.1

CDO Staffing Deviation Request

As needed Two (2) Electronic & Hardcopy

District Ops Supervisor/

COR

III.H.3.c

Vehicle & Hospital Logs

Upon request One (1) Electronic or Hardcopy

COR III.H.5

Prisoner Rule Violation or Discrepancy Report

Next business day One (1) Electronic COR III.H.6

Escape, Attempted Escape, Suicidal Statements/gestures, or Reports of Sexual and Physical Assault

Immediately (telephonically) followed by a written report

One (1) Electronic or Hardcopy

District Ops Supervisor/

COR

III.H.7

Restraint Procedures At least 5 days prior to providing service

One (1) Electronic COR III.I.1

Firearms Procedures, Use of Force Procedures, Course of Fire, and Qualification Standards

At least 5 days prior to providing service

One (1) Electronic or Hardcopy

COR III.J.1

Weapon Qualification & Proficiency Records

Prior to providing service and upon request

One (1) Electronic or Hardcopy

COR III.J.5

CDO State Registration & Firearm Carry Permits.

Upon request One (1) Electronic or Hardcopy

COR III.J.7

LTL Training Documentation.

At least 5 days prior to providing service

One (1) Electronic or Hardcopy

COR III.K.1

24/7 POC Prior to providing service & anytime POC changes

One (1) Electronic or Hardcopy

COR III.M.2

Schedule of Assignments

Daily (if service is provided)

Two (2) Electronic or Hardcopy

District Ops Supervisor/

COR

III.M.3

Travel Request As needed One (1) Electronic COR III.N.4 Overtime Request As needed One (1) Electronic COR III.O.3 Written Confirmation of Verbal Guard Request

Within 72 hrs of Request

One (1) Electronic COR III.O.5.a

Invoice by Categories Monthly One (1) Electronic or Hardcopy

COR III.O.5.b

Quality Control Plan

(QCP)

At least 5 days prior to providing service

One (1) Electronic COR/CO IV.C.2

Corrective Action Plan As needed One (1) Electronic COR/CO IV.H.1.b

IV. USMS QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

A. QASP

1. This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the PWS entitled

Corrections/Detention Officer (CDO) Services. This plan:

a. Sets forth the procedures and guidelines the USMS will use to ensure the required performance standards or service levels are achieved by the Contractor.

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b. Describes the methods the USMS will use to monitor performance and to identify the required documentation and the resources to be employed.

c. Defines the roles and responsibilities, identifies the performance standards, defines the methodologies used to monitor and evaluate the Contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

d. Enables the government to take advantage of the Contractor’s Quality Control Plan (QCP) when evaluating whether the Contractor is meeting the performance standards/quality levels identified in the PWS and to ensure the government pays only for the level of services received.

B. Performance Management Approach

1. The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the Contractor should perform the work (i.e., results, not compliance).

2. The QASP defines the performance management approach taken by the USMS to monitor and manage the Contractor’s performance to ensure the expected outcomes or performance standards communicated in the PWS are achieved.

C. Performance Management Strategy

1. The Contractor is responsible for the quality of all work performed.

a. The Contractor measures quality through its own QCP.

b. Quality control includes all work performed under this contract regardless of whether the work is performed by Contractor’s employees or by subcontractors.

2. The Contractor shall provide a QCP to the CO and the District COR for acceptance at least five (5) days prior to providing service to ensure policies, SOPs, processes, and PWS standards are followed and are sufficient.

a. The District COR shall notify the Contractor of acceptance or required modifications to the QCP within five (5) business days.

b. The Contractor shall make appropriate modifications and obtain final acceptance of the QCP by the District COR within five (5) business days of notification of required changes.

c. After final acceptance, the Contractor shall implement the QCP.

d. At a minimum, the QCP shall include:

(1) Staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS.

(2) A description of the methods to be used for identifying and preventing deficiencies in the quality of service provided.

(3) A description of records management and retention plans

(4) Processes and procedures to ensure:

(a) CDOs adhere to policies and procedures

(b) CDOs are uniformed and armed when required

(c) Proper restraining devices are present and being utilized correctly

(d) Vehicle and Hospital Logs are complete

(e) Forms are completed as required by the District COR and the contract

D. Roles and Responsibilities

1. Contracting Officer (CO)

a. The CO is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the District COR and the Contractor.

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b. The CO will designate one full-time District COR as the government authority for performance management. The number of additional representatives serving as technical inspectors will depend on the volume of service requested and the Contractor’s performance.

2. Contracting Officer’s Representative (COR)

a. The District COR is designated in writing by the CO to act as his or her authorized representative to assist in administering the contract.

b. The District COR is responsible for technical administration of the provided service and ensures proper government surveillance of the Contractor’s performance.

c. The District COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes the Contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action.

d. The District COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the Contractor’s work performance.

E. Methodologies to Monitor Performance

1. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

2. If the Government performs inspections on the premises of the Contractor or a subcontractor, the Contractor shall furnish, and shall require subcontractors to furnish, at no cost, all reasonable facilities and assistance for convenient performance of these duties.

3. Surveillance Techniques

a. In an effort to minimize the performance management burden, simplified surveillance methods will be used by the government to evaluate Contractor performance when appropriate.

b. The primary methods of surveillance are:

(1) Random Monitoring – The District COR or designated USMS inspector will randomly inspect items in the Performance Summary Requirement (PSR) table below.

(2) Periodic Inspection – The District COR will typically perform monthly periodic inspections of PSR items.

(3) Annual Inspection – Each year, the District COR will review generated documentation (e.g., reports, logs, published plans and procedures, certifications, qualifications, personnel files, performance issue resolutions) and provide a report to the Contractor and Contractor Performance Assessment Reporting System (CPARS).

(4) Complaint – The District COR will investigate and document all complaints using the Quality Assurance Monitoring form below.

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QUALITY ASSURANCE MONITORING

SERVICE or STANDARD: _____________________________________________________________

SURVEY PERIOD: _____________

SURVEILLANCE METHOD (Check):

Random Monitoring Periodic Inspection Annual Inspection Complaint

LEVEL OF SURVEILLANCE (Check):

Monthly Quarterly As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

Observed Service Provider Performance Measurement Rate: ______% Service Provider’s Performance (Check): Meets Standards

Does Not Meet Standards

Narrative of Performance During Survey Period: _______________________________________

PREPARED BY: ___________________________________ DATE: _________________

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4. Acceptable Quality Levels (AQL)

a. The AQLs depicted in the PSR table are the performance standards the Contractor must achieve to meet the contractual requirements. In certain activities, minor or major problems that the contractor recovered from without impact to the task may be permitted.

b. For other activities, the desired performance level is established at 100 percent or critical. Failure to meet critical requirements may result in contract termination.

F. Required Performance Standards/Quality Levels

1. The required performance standards and quality levels are included in the PWS and in the PSR table below. The PSR serves to identify:

a. Each service requirement essential to successful performance of each order requirement

b. The method of surveillance for each requirement

c. The Acceptable Quality Level (AQL) that will be considered “satisfactory” as defined by Contractor Performance Assessment Reporting System (CPARS).

2. If the Contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract.

3. Failure to meet the performance level may result in a deduction from the monthly amount.

Performance Summary Requirements (PSR) Quality

PWS Section Requirement Methods of Surveillance Acceptable Quality Level

II.A Prisoners Transported Safely and Securely Random Monitoring 100%, Critical

II.A.2 Prisoner Handled and Guarded Safely and Securely Random Monitoring 100%, Critical

II.D Service Provided Within 30-days of Award Periodic Inspection 90%

III.F.2 CDO Off-Duty Significant Incidents Reported Immediately

Periodic Inspection; Annual Inspection 90%

III.H.3 & 4 Assignment Staffing & Composition Provided per PWS

Random Monitoring; Annual Inspection 95%

III.I.3 Sufficient Number of Restraints & Black/Blue Handcuff Boxes are on-Hand. Periodic Inspection 95%

III.N.4 Travel properly pre-approved by COR and documented upon completion Periodic Inspection 95%

III.O.5 Invoices are properly documented Periodic Inspection 90% Schedule

PWS Section Requirement Methods of Surveillance Acceptable Quality Level

III.C.3 Personnel List Provided within 5 Days of Service

Periodic Inspection 90%

III.J.3 Annual Firearms Qualification Completed. Periodic Inspection; Annual Inspection

95%

III.K.3 Refresher LTL Refresher Training Completed Annually

Annual Inspection 95%

III.L.2

Prisoner Transportation Vehicles available for Inspection 30 days after Contract Award

Periodic Inspection 90%

III.M.3 Duty Roster Provided for Each Task/Detail Assignment Prior to Detail

Random Monitoring; Periodic Inspection 95%

III.M.4 Requested Details Provided within 2- Hours of Notification Random Monitoring 95%

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Management

PWS Section Requirement Methods of Surveillance Acceptable Quality Level

III.A.1.c PM has Minimum Experience and Qualifications

Periodic Inspection; Annual Inspection

90%

III.A.2.b Supervisors Have Minimum Experience and Qualifications

Periodic Inspection; Annual Inspection

90%

III.B.1/2 CDOs Have Minimum Experience and Qualifications

Periodic Inspection; Annual Inspection

95%

III.G.1 Approved CDO Training Plan Periodic Inspection; Annual Inspection

100%

III.G.3 Training Documented Periodic Inspection; Annual Inspection

90%

III.H.4.e Supervisors Conduct Hospital Security Checks Each Shift

Random Monitoring; Periodic Inspection

100%

III.H.5 Vehicle & Hospital Logs Random Monitoring; Periodic Inspection; Annual Inspection

95%

III.I.1 Approved Prisoner Restraint Procedures Periodic Inspection; Annual Inspection

100%, Critical

III.J.1 Approved Firearms & Use of Force Procedures, Qualification Standards (Course of Fire)

Periodic Inspection 100%, Critical

III.J.5 Firearms Qualifications Documented Periodic Inspection; Annual Inspection

90%

III.K.4 LTL Training Documented Periodic Inspection; Annual Inspection

90%

III.M.2 24/7 POC Provided Random Monitoring 95% IV.C.2 Approved Quality Control Plan (QCP) Periodic Inspection; Annual

Inspection 100%, Critical

IV.H.1.b Corrective Action Plan (Written) Periodic Inspection; Annual Inspection

100%

Regulatory Compliance

PWS Section Requirement Methods of Surveillance Acceptable Quality Level

II.B CDO complying with Scope of Work Random Monitoring 100% III.B.1.f Bus Drivers have CDL and are State(s)

Compliant Periodic Inspection; Annual Inspection

100%

III.B.1.l CDOs Certified “Fit for Duty” by Medical Professional

Periodic Inspection; Annual Inspection

100%

III.E.1/2 CDO Uniforms/Duty Attire & Photo ID are PWS Compliant

Random Monitoring 95%

III.I.2 Restraints are NIJ Compliant Random Monitoring; Periodic Inspection

100%

III.J.7 CDOs have State(s) Registration and Firearms Carry Permits (where applicable)

Random Monitoring, Periodic Inspections, Annual Inspection

100%

III.K.2 CDOs carrying USMS Approved LTL devices

Random Monitoring, Period Inspections, Annual Inspections

100%

Operational Security

PWS Section Requirement Methods of Surveillance Acceptable Quality Level

III. Secure Custody of Prisoner Until Relieved Random Monitoring 100%, Critical III.B.1.m CDOs Have Current Hepatitis

Immunization & TB Skin Test Periodic Inspection; Annual Inspection

90%

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III.C.2 CDOs are Pre-screened for Suitability Period Review; Annual Inspection 100% III.H.1 Approved Prisoner Transportation and

Medical Guarding Procedures Period Review; Annual Inspection 100%, Critical

III.H.3.d Transportation Vehicles are Searched Prior to and After Movement

Random Monitoring; Periodic Review; Annual Inspection

100%

III.H.3.e Activity Logs Record All Shift Activities Random Monitoring, Periodic Review; Annual Inspection

90%

III.H.3.f Prisoner Identification is Verified Prior to Transporting

Random Inspection 100%, Critical

III.H.3.g CDO’s search Prisoner when taking Custody from an entity other the USMS

Random Monitoring 100%

III.H.6 USMS Notified if Prisoner Commits a Prohibited Act

Random Monitoring 100%

III.H.7 USMS Notified of Escapes or Attempted Escapes

Random Monitoring, Annual Inspection

100%, Critical

III.I.1 Prisoner Restraints are Applied Properly Random Monitoring 100%, Critical III.J.2 CDOs are Properly Armed Random Inspection 100% III.L.1 Prisoner Transportation Vehicles are

Configured per PWS Periodic Inspection 100%

G. Quality Assurance Documentation

1. The government’s QA surveillance, accomplished by the District COR, will be reported using the Quality Assurance Monitoring Form. This form is used to document the government’s assessment of the Contractor’s performance under the contract to ensure the required results are being achieved.

2. The District COR will retain a copy of all completed QA Monitoring forms.

H. Analysis of Quality Assurance Assessment

1. Determining Performance

a. The District COR will use the monitoring methods previously cited to determine whether the performance standards have been met.

b. If the Contractor has not met the minimum requirements, it may be asked to develop a Corrective Action Plan to show how and by what date it intends to bring performance up to the required levels.

2. Reporting

a. The District COR will prepare an annual written report for the CO summarizing the overall results of the quality assurance surveillance of the Contractor’s performance.

(1) This report, and associated quality assurance monitoring forms, will become part of the QA documentation.

(2) The report will enable the government to demonstrate whether the Contractor is meeting the stated performance standards.

b. The District COR will prepare a CPARS evaluation within 120 days following the end of the period of performance.

3. Reviews and Resolution

a. The District COR will monitor performance to determine how the Contractor is performing against the communicated performance standards.

b. The District COR may require the Contractor’s project manager, or a designated alternate, to meet with the CO and other government personnel as deemed necessary to discuss performance evaluation.

c. The District COR will define the frequency of in-depth reviews with the Contractor, including appropriate self-assessments by the Contractor; however, the Contractor shall meet with the District COR as often as required or per the Contractor’s request. The agenda of the reviews may include:

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(1) Performance assessment data and trend analysis.

(2) Issues and concerns of both parties.

(3) Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis.

(4) Recommendations for improved efficiency and/or effectiveness.

d. The District COR will coordinate and communicate with the Contractor to resolve issues and concerns regarding marginal or unacceptable performance.

(1) Decisions regarding changes to metrics, procedures, thresholds, or service levels shall be clearly documented.

(2) Changes will be incorporated as a contract modification at the convenience of the CO.

(3) The Contractor shall be responsible for making required changes in processes and practices to ensure performance is managed effectively.

e. If the Contractor fails to resolve issues and concerns or take the necessary action to ensure future performance is in conformity with contract requirements, the Government may by contract or otherwise:

(1) Perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service.

(2) Terminate the contract in accordance with FAR 52.212-4.

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PART II - EVALUATION FACTORS FOR AWARD:

Federal Acquisition Regulation, Part 13 Simplified Acquisition Procedures are applicable to the RFP with using FAR 52.212-2 Evaluation-Commercial Items for the evaluation criteria. The Government will award a contract resulting from this solicitation to the responsible offeror whose offer, conforming to the solicitation will be most advantageous to the Government, price and other factors considered.

The following factors shall be used to evaluate offers:

1. Technical Capability

2. Past Performance

3. Price

Evaluation may be made with or without discussions with the offeror. Technical Capability and Past Performance, when combined, are considered to be significantly more important than Price.

1) TECHNICAL CAPABILITY – Technical Capability must be presented to the Government in written format. The specific technical evaluation section listed below must be clearly and fully addressed in the proposal. The response to the section listed below must contain an adequate description of the services being offered in sufficient detail for the Technical Evaluation Board (TEB) to determine that the offeror can meet the requirements of the solicitation.

The Technical Capability criteria below will be used to comparatively evaluate each offer.

1. Technical Expertise: A narrative describing your understanding of this requirement and a description of your technical expertise for meeting the requirements of this solicitation. The narrative should be limited to no more than 25 pages, and should, at a minimum include:

• Demonstrate understanding of the overall and specific requirements in the Performance Work Statement (PWS), specifically Section III, Requirements;

convey the company’s capabilities; provide in detail, the plans and methods for accomplishing safe and secure custody of USMS prisoners while transporting prisoners.

• The narrative shall be clear, concise, and include sufficient detail for effective evaluation and substantiation of all information. The narrative should not rephrase or restate the Government’s requirements, but rather shall provide rationale to address how the offeror intends to meet the requirements.

• Provide License to certify the firm can operate guard services in the State of

Washington

• Shall confirm the company is capable to submit all the deliverables in the PWS Section III, Q. Deliverables, within the specified timelines.

• Shall confirm the company is capable to provide services in all three cities:

Spokane, Richland and Yakima, Washington.

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• Key Personnel – if key personnel are not proposed must provide a statement how the required services shall be provided without these key personnel (reference PWS

III.A.).

2) PAST PERFORMANCE – The offeror is required to provide past performance data for similar or relevant Government or Commercial contracts worked within the past five (5) years by submitting at least three (3) different sources to enable the Government to verify the offeror’s Past Performance (See Reference List for Past Performance Attachment # 2).

Offerors shall have three (3) of their previous customers complete the Past Performance Questionnaire (Attachment #3). The assessment of the Offeror’s past performance will be used as a means of evaluating the relative capability of the Offeror.

In investigating an offeror's past performance, the Government will consider the information provided by the offeror, information obtained from other sources, including past and present customers and their employees; other government agencies, including state and local agencies;

consumer protection organizations and better business bureaus; former subcontractors; and others who may have useful information.

In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance. Therefore, the offeror shall be determined to have unknown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered an “unknown” past performance.

The assessment of the offeror's past performance will be used as a means of evaluating the relative capability of the offeror. Past performance must reflect that work performed in the past five (5) years was satisfactory or better, as well as indicate a specific rating of satisfactory or better on meeting the performance schedule.

3) PRICE –Each proposal will be evaluated on the basis of price reasonableness. This evaluation may include, but is not limited to a comparison of the proposed price with the prices proposed by other offerors, the Government’s estimate, consideration of current prices being paid for the same or similar services, current market conditions, as well as other relevant measures. This factor shall be addressed in the solicitation's Price Schedule.

AWARD:

The contract will be awarded to the offeror whose quote contains the combination of evaluated factors (i.e.

Technical Capability, Past Performance, and Price) that is most advantageous to the Government.

The Government will perform a trade-off analysis, taking the established factors into account. The trade-off determination entails an assessment by the Government, in which, Technical Capability and Past Performance (when combined) are significantly more important to Price.

All responsible sources that can meet the requirements and provide items as listed above may respond to this solicitation by submitting a price quote and technical proposal. To be eligible for award under this

USMS Eastern District of Washington’s Armed Guard/Transport Services 20 | P a g e solicitation, the offeror must be listed with active status on the System for Award Management website -www.SAM.Gov.

http://www.sam.gov/

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PART III- INSTRUCTIONS TO OFFERORS

A. Solicitation Provision 52.212-1, Instructions to Offerors – Commercial Items

In addition to the instructions listed below, all offerors are required to follow the terms and conditions listed in solicitation provision 52.212-1, Instructions to Offerors – Commercial Items, which is part of the solicitation.

B. Proposals shall be submitted in two (2) separate volumes as follows:

• Volume 1 – Technical Capabilities o Volume One (1) shall not exceed twenty-five (25) total pages, not including the requested resumes. If more than twenty-five (25) pages are submitted with Volume One (1), the additional pages will NOT be reviewed and considered part of the offeror’s proposal. All pages should be single sided, 8-1/2” x 11”, no foldouts, twelve (12) point New Times Roman font, single spaced. However, smaller fonts are permitted for graphics images and charts. Pages shall have a minimum ½” margin all around. An offeror must provide their DUNS Number, Tax ID Number, and Cage Code on the cover page.

• Volume 2 – Price o Offerors must submit one (1) copy of their Pricing Schedule. An offeror’s proposal should reflect discounts, if applicable. The offeror must provide a “total” price for all services to include the base period with options.

• Past Performance o Offerors must submit at least…