15M10218QA4100005_PPQ_-_Attachment_3.pdf

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US MARSHALS SERVICE

REQUEST FOR PROPOSAL 15M10218QA4100005

ATTACHMENT # 3

PAST PERFORMANCE QUESTIONNAIRE

Instructions: The Company has provided you as a point of contact to respond to a solicitation for the US Marshals Service (USMS). The solicitation deals with providing armed guard and transport services of federal prisoners from federal facilities to local hospitals. Past Performance is an important evaluation criterion for the acquisition, so input from previous customers of the offeror is very important. We would greatly appreciate you taking the time to complete this form. The information is to be provided directly to the USMS Contract Specialist and SHOULD NOT be disclosed to the offeror.

Please provide an honest assessment and immediately return to the USMS by email at deloyce.barrington@usdoj.gov, or to the address shown below, no later than April 6, 2018 at 1:00 pm (CST).

If you have any questions, please contact Deloyce Barrington at (512) 536-8975.

Mrs. Deloyce Barrington USMS Office of Procurement - APC 903 San Jacinto Blvd. Suite 1210 Austin, TX 78701 Solicitation # 15M10218QA4100005 mailto:deloyce.barrington@usdoj.gov

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Instructions for Completing Past Performance Survey

Based on the rating area elements presented below, please evaluate Contractor performance for each of the questions. Please circle the rating that most closely matches your evaluation of the Contractor’s performance for the contract being assessed. Or you may type the rating in the “comments” block. Please add written comments for each rating. If you wish, you may attach additional comments or information.

USMS will use the information from this form to evaluate Offerors competing for contract awards. We may release the information to the Contractor during debriefings. However, we will not release to the Contractor from whom this information was received.

Rating Criteria

Number Risk Type Description

3 Low Risk Based on the offeror’s record of past performance, no issues, concerns, or risks exist that indicate that the offeror will not successfully perform the required effort. Past performance surveys and the Offeror’s experiences indicate that the offeror is more than capable of exceeding the requirements of the contract.

2 Moderate Risk Based on the Offeror’s past performance record, some doubt exists as to whether or not the Offeror will be able to successfully perform the required effort.

1 High Risk Based on the Offeror’s past performance record, there is a large amount of risk associated with the Offeror being able to successfully perform the required effort.

0 Unsatisfactory Based on the Offeror’s past performance record, the Offeror is unable to successfully perform the required effort.

N/A Unknown Risk No information regarding the Offeror’s Past Performance was available to base a meaningful performance risk assessment. A search was unable to identify any relevant past performance information for the Offeror. The Offeror has asserted that it has no directly related or similar relevant past performance experience.

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Please answer questions 1 through 5 using the rating criteria on the previous page. Circle only one response per question. For items rated "high risk”, or “unsatisfactory", please comment on the specific problem(s), or performance failure(s), which prompted this rating.

1.

Evaluate the contractor's ability to provide armed guard and transport services of federal prisoners from facilities to local hospitals. Did they provide the required staff properly groomed, uniformed and equipped?

3 2 1 0 N/A

Comment:

2.

Evaluate the contractor's ability to provide good customer service, i.e., contractor’s responsiveness, notification of problems, and/or flexibility.

3.

Evaluate the contractor’s ability to meet delivery requirements, i.e., conduct armed guard training records, certifications, and related documentation.

4.

Evaluate the contractor’s ability to identify and resolve potential problems. What is your rating on the contractor’s effectiveness in identifying potential problems and resolving them on their own?

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5. What is your overall rating of the Contractor’s performance (requirements, schedule, and price)?