Attachment_F_-_Past_Performance_Questionnaire.docx

Translation Exam Development Services – RFQ# 15F06718Q0000100 Attachment F – Past Performance Questionnaire Your immediate attention is requested. Please return the completed questionnaire no later than 12:00 pm, August 23, 2018, to Shayla S. Cooper at sscooper@fbi.gov .

To be completed by the Contractor:

You have been identified as a contact for__________________________, for work performed under contract__________________________. Using the rating table, please provide comments and ratings regarding your overall assessment of the Contractor’s performance on this contract.

Contract Description:

Contract Number:

Contract Type:

Award Amount:

Period of Performance:

Brief description of the services provided by the Contractor:

To be completed by the Customer: Your cooperation in completing this questionnaire is greatly appreciated. Please note that your responses will not be shared with the company you are evaluating. Non-identifying excerpts from your comments may be shared if necessary to allow a firm to respond to a specific problem or issue noted.

Rating Table:

1. Poor: The Contractor lacked a basic understanding of the work and the capacity to fulfill the requirements. Contractor’s performance was inadequate and contract requirements were often not met.

2. Moderate: The Contractor satisfactorily performed the services with some minor discrepancies. Overall performance was in accordance with the terms and conditions of the contract.

3. Good: The Contractor consistently met general contract requirements and understood customer needs. The Contractor’s performance was thorough, comprehensive, and more than satisfactory. There is no history of practices or processes that were detrimental to the customer.

4. Superior: The Contractor demonstrated exceptional performance and innovative practices and or processes. The Contractor’s efficiency, productivity, and product enhancements lead to real cost savings and efficiencies for the customer. The Contractor consistently exceeded customer expectations and/or needs.

5. Not Applicable: Does not apply.

Quality of Services Rating: 1 2 3 4 N/A Please provide comment on the quality of services delivered by the contractor. Was the contractor reliable? Consistent? Maintain high quality standards? Please discuss.

Delivery/Completion

Were the contract deliverables completed on time and were they of acceptable quality? If not, were there mitigating circumstances? Please also note if deliverables were completed ahead of schedule or were of exceptional quality.

Cost/Price Control

Did the Contractor provide services at or below its initially proposed costs/prices? If the Contractor exceeded its initially proposed costs/prices, were there mitigating circumstances? Please discuss.

Responsiveness

Did the Contractor isolate performance problems and take action to resolve the problems? Please provide a summary of the issues identified. If performance issues were not encountered, please provide feedback concerning contractor’s responsiveness to constructive feedback or changing needs of the program. Was Contractor’s response timely, adequate and/or appropriate? Please discuss.

Program Improvements

Did the Contractor recommend or implement changes to the program or innovative solutions that resulted in systemic improvements such as improved processes, program efficiencies, and/or cost savings? Please discuss.

Overall Performance/Customer Satisfaction Please rate the contractor’s overall performance under this contract: 1 2 3 4 Comments:

Name of Evaluator:

Organization:

Title:

Telephone:

Email: