SOW-AMDC-AUGUST 2025.docx

Statement of Work Automated Medication Dispensing Cabinet (AMDC) Systems Solution

Statement of Work (SOW)

Federal Bureau of Prisons

Automated Medication Dispensing Cabinet (AMDC) Systems Solution

Dated: August 15, 2025

Table of Contents

I. BACKGROUND

The Federal Bureau of Prisons (FBOP) is a federal law enforcement agency within the Department of Justice (DOJ). The BOP is responsible for the care, custody, and control of approximately 160,000 federal offenders, both male and female, 145,000 of which are confined in 122 institutional facilities throughout the United States, including Hawaii and Puerto Rico. The BOP also has 6 regional offices, a Central Office (headquarters), 2 staff training centers, and 22 Residential Reentry Management offices.

The FBOP provides healthcare to those 160,000 inmates in the prisons (facilities) geographically dispersed throughout the contiguous United States, Hawaii, and Puerto Rico. Medical services rendered to all federal inmates are governed by Federal law, FBOP policies and procedures, AAAHC, and the Joint Commission and American Correction Association (ACA) standards.

The FBOP’s Health Services Division (HSD) is responsible for providing essential health care services consistent with community standards to these inmates. HSD’s health care mission is to deliver medically necessary health care to inmates effectively in accordance with proven standards of care without compromising public safety concerns inherent to the FBOP’s overall mission.

The FBOP’s electronic medical record (BEMR) initiative is the computerized information system supporting HSD’s health care mission. The BEMR is the main repository and authoritative source of medical data for inmate medical care. The BEMR is a complete electronic health record designed exclusively for corrections and customized to meet the FBOP’s unique requirements. The BEMR spans all disciplines including medical, dental, mental health and pharmacy services and the BEMR is deployed exclusively at 100% of the FBOP facilities.

II. PURPOSE

The FBOP has a requirement for an Automated Medication Dispensing Cabinet (AMDC) system solution for FBOP facilities. The AMDC system solution shall be a leased, enterprise platform strategy for the FBOP. This solution shall include all equipment, software, related vendor AMDC components, turnkey installation, support, and maintenance. The FBOP intends to award a single firm fixed price award for licensing, support, and maintenance of the AMDC system solution deployed in the FBOP correctional environment.

This contract will be in place to govern the standardization and procurement of an AMDC system solution for FBOP clients, and the AMDC system solution will be centrally supported and managed by the FBOP with distributed AMDC system solutions deployed at designated FBOP locations.

The FBOP requires the contractor, under the guidance of the FBOP, to provide a comprehensive off-the-shelf (COTS) automated medication dispensing cabinet (AMDC) system solution for pharmaceutical management and administration services enterprise wide. The AMDC system solution shall support various (large-scale, diverse, multi-site) environments within the FBOP that consist of more than 122 facilities across the United States of America. The contractor’s AMDC system solution must integrate into the FBOP’s existing BOPNet environment and interface with the FBOP’s electronic medical record (BEMR) system. The AMDC system solution must be customizable for the FBOP’s correctional environment.

A customizable AMDC system solution is preferred for the FBOP to adapt its use within the various facility types. The AMDC system solution shall provide HSD staff with access to a standardized system with capabilities encompassing the needs of managing a correctional institution’s health services pharmaceutical processes.

All AMDC system solution components shall be TAA compliant, completely new, and not refurbished, and the contractor shall not add or substitute any AMDC system solution components without prior approval from the contracting officer.

III. PLACES OF PERFORMANCE

The contractor shall comply with all applicable state and federal laws, codes, regulations, and standards governing the facility operations for FBOP facilities. All phases of this project will be performed within the confines of FBOP facilities.

Multiple AMDC system solutions are currently deployed and in use in many facilities within the FBOP. The table shown below is an approximate list of current or soon to be installed AMDCs identified as in use in FBOP facilities including one (1) facility license per site.

Approximate Number of Current or Soon-To-Be Installed AMDCs

*Server count not included

Formal on-site facility visits may be conducted by FBOP staff, if needed, to finalize AMDC system solution requirements prior to beginning or completing any AMDC system solution installation activities. All AMDC system solution components must provide seamless communication with the FBOP’s BOPNet and BEMR platforms.

This contract has the potential for replacement, deployment, and support of all AMDC system solutions in use for the FBOP and expect that approximately 97 facilities, which includes FBOP Central Office, will be covered in the initial stage of contract award/support.

Currently, the volume of AMDC/information packets transmitted by the FBOP’s BEMR interface to AMDCs deployed in the BOPNet environment exceeds 700,000 transactions per twenty-eight-day period.

The FBOP has a requirement for an enterprise automated medication dispensing cabinet (AMDC) system solution (medication storage, dispensing and control, pharmaceutical management, tracking medication administration/distribution, reporting) in selected facilities at the FBOP.

The contractor shall be responsible for providing the AMDC system solution that meets and/or exceeds the AMDC system requirements defined in this Statement of Work (SOW).

The AMDC system solution shall address installment and fulfillment of requirements at various facilities within the FBOP. The AMDC system solution shall be customizable for individual pharmacy use and varying pharmacy configurations and facility types within in the FBOP.

The AMDC system solution shall provide basic AMDC medication management functionality and require minimal technical expertise for administration and operations within the FBOP. The AMDC system solution shall integrate system security controls for secure inventory management, configuration of user roles and privileges based on customizable access methods specific to medication, practitioner and patient care areas, knowledge management and include customizable reporting features.

The AMDC system solution must aggregate all FBOP AMDC facility platforms on an enterprise administration/management platform and centrally support AMDC system solution pharmaceutical management, assessments, purchases, installations, configurations, training administration and support/maintenance for each facility.

The FBOP shall require perpetual licensing for enterprise facility usage and clients for the AMDC system solution.

The AMDC system solution shall meet or exceed industry standards for increased patient safety and increased efficiency in dispensing, delivery, administration, and documentation of the FBOP’s medication management process to include but not limited to real time perpetual count of sharps, prescription components and FBOP specified ACA accountable items.

ITDD and Contractor Project Responsibilities for this Statement of Work

1. The FBOP’s Information Technology Data Division (ITDD) and the contractor shall collaboratively assist in the development of project requirements, project management planning, installation plans, test plans, implementation planning, deployment plans and maintenance and support for the scope of this project.

2. The FBOP will provide the contractor with pertinent information and access to BOPNet, BEMR and facility environments required to fulfill the deliverables of this requirement.

3. The contractor shall participate as required by ITDD and HSD in discussions/meetings to ensure the project initiation, planning, execution, performance and control and completion of this project as defined in the statement of work deliverables and any FBOP action items as a result of these meetings related to this project.

4. The FBOP shall identify and designate internal and external resources as appropriate to work with the contractor throughout this project life cycle.

5. The contactor shall identify/define pre-requisite tasks, priorities and/or dependencies specific to and required for project completion by the FBOP to ensure FBOP project requirements are met for contractor’s dependencies.

6. The contractor shall ensure all AMDC system solution(s) components are packaged and shipped items that are:

· Marked clearly with the order number, obligation number and delivered to the warehouse location within the FBOP facility.

· Adequately packaged to prevent damage during shipping, handling, and storage.

· Upon receipt, FBOP shall examine all packages. The contractor shall be required to replace damaged products at the contractor’s expense.

7. At project completion, the contractor shall provide the FBOP finalized scope documentation and sign-off of project acceptance documentation for FBOP’s ITDD/HSD acceptance/approval.

This statement of work is comprised of ten deliverables:

The AMDC system solution shall include but not be limited to the following capabilities and functionality.

· The AMDC system solution shall be comprised of perpetual licensing, software, hardware, system integration, installation (configuration), technical support and maintenance, platform transition support, knowledge transfer and training services for FBOP staff supporting this effort. The AMDC system solution shall be customizable for each facility’s use within the FBOP’s HSD’s departmental requirements. The AMDC system solution shall integrate the capability for managing HSD’s medical referral centers’ and medical referral complexes’ (MRCs) requirements within the FBOP, which will exceed basic AMDC medication management functionality for most facilities.

· The AMDC system solution shall aggregate all FBOP facility locations on an enterprise AMDC system solution platform and centrally manage and support the AMDC system solution core and its dispersed clients providing pharmaceutical management, assessments, purchases, installations, configurations, training, system administration and support/maintenance for all components deployed throughout the FBOP from the FBOP’s Washington, D.C. Central Office location.

· The AMDC system solution shall meet or exceed industry standards for increased patient safety and increased efficiency in dispensing, deliver, administration, documentation of the FBOP’s medication management process to include but not limit real time perpetual count of sharps, prescription components and FBOP specified ACA accountable items.

· The AMDC system solution shall include but not be limited to automated medication dispensing cabinets, carousels, controlled substance cabinets and pharmacy equipment.

· The AMDC system solution software shall fully interface and integrate into the FBOP’s BEMR platform with functionality for electronic medication administration record documenting/reporting, remote BEMR pharmacy processing solution, medication procurement, inventory management and disposition. The AMDC system solution must facilitate the proper tracking, audit reporting and disposition of pharmaceutical products from point of receipt to point of patient administration.

· The AMDC system solution shall fully integrate and function as unit-based repositories for medication storage and shall be utilized as the primary method for source of medication distribution and allow for accurate and seamless tracking of medications for patient administration on the BEMR platform.

· The AMDC system solution shall support a centralized, fully integrated workflow between the central AMDC system components (main/master console(s)) and facility system solution at the FBOP’s Central Office location in Washington D.C.

· The AMDC system solution’s access administration and management controls must comply with FBOP’s Information Technology and Data Division (ITDD) security and network standards for systems deployed in the FBOP’s BOPNet environment, adhere to all information security and information health technology state and federal regulatory mandates, manage operating system updates, security management updates and management and mitigation of platform vulnerabilities.

· The AMDC system solution shall include a real-time Health Level Seven (HL7) compliant communications interface with the FBOP’s BEMR platform and the contractor’s AMDC system solution platforms and functionalities. The AMDC system solution shall be capable of receiving and processing HL7 messaging on the BOPNet and BEMR platforms.

· The AMDC system solution shall integrate management of long-term data storage requirements both on-line (active) and archival (historical) for supported HSDs within the FBOP facilities and automated functionality for perpetual accountability system for medications, narcotics and syringes with ancillary capabilities for customizable reporting.

· Requirements listed in the functional requirements shall be included in the licensing and support fees for the contract and are provided without additional cost.

IV. SCHEDULE OF DELIVERABLES

The contractor shall be responsible for providing an AMDC system solution with flexible installation and configuration options to meet the variable pharmaceutical processing requirements at approximately 122 FBOP facilities.

The deliverables defined in this statement of work are provided as a guide for the contractor to understand the overall AMDC system solution requirements for this FBOP project and adherence for statement of work compliance.

The contractor shall author and provide facility project plans for enterprise deployment and facility deployments for this effort detailing specifications and requirements for implementation of deliverables defined for each facility project.

This statement of work defines ten deliverables that cover the services to be provided by the contractor providing the AMDC system solution.

Any corrections, additions or omissions made to the contractor’s submitted project management plans shall be submitted to the HSD project manager and the FBOP COR supporting this effort prior to enterprise and facility implementation.

Deliverable 1 – Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Assessment Report

The contractor shall work collaboratively with FBOP personnel to examine the FBOP’s currently deployed AMDC system solution, BEMR transaction cycles, the statement of work, Scope of Work, Deliverables, Appendix A Functional Requirements, Appendix B General and Functional AMDC System Solution Requirements, and Appendix C Technical Standards for Acquisition of BOP IT Systems and Peripherals, and define and document the contractor’s report of project requirements to meet or exceed specifications and requirements of this statement of work.

The contractor shall provide supporting documentation ensuring all the contractor’s AMDC system solution inventory required for the accomplishment of this statement of work are readily available at project start date.

The contractor shall work collaboratively with FBOP personnel to assess the FBOP’s currently deployed AMDC system solution and determine the optimal AMDC system solution/replacements from the contractor’s AMDC system solution technology product line. The contractor shall author their project plan and identify the AMDC technology solution that meets or exceeds the varying operational pharmaceutical and administration requirements for FBOP facilities in compliance with the specifications and requirements of this statement of work.

The contractor’s AMDC system solution shall be adaptable to the FBOP’s operational pharmaceutical and administration requirements that range in scope from high-level MRCs to base line facility pharmaceutical management processes and devices. The contractor shall define and implement several configurations of their AMDC system solutions to support pharmacy configurations in these variations of FBOP pharmaceutical environments.

The contractor shall only recommend and deploy AMDC system solutions which meet or exceed the current functional AMDC system solution facility capacity, in addition to new requirements specified in this statement of work.

Sample pharmacy configurations:

· Configuration demonstrating the capability for multiple facilities to share a single console for AMDC processing at selected FBOP facilities.

· Configuration for a remote fill site receiving medications from another facility that houses the physical filling pharmacy.

· Configuration for facility’s pharmacy to include but are not limited to: must accommodate towers, matrix and other drawer options, lidded pockets, carousels, single item, scanner, bio-ID readers, refrigerators, refrigeration access locks, remote monitoring and temperature logging devices, etc.

The contractor shall define several configurations of their AMDC system solution to support multiple FBOP pharmacy configurations. The contractor’s ‘Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Assessment’ report shall contain the contractor’s proposed pharmaceutical configurations for the following configurations:

1. Standard FBOP pharmacy

1. Medical Referral Center/Complex

1. Remote Fill Site – one facility

1. Remote Fill Site – multiple facilities All the above and the contractor’s findings and proposed implementation requirements for the FBOP’s centralized platform and facility AMDC system solution shall be provided in the ‘Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Assessment Report.’ The ’Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Assessment Report for the centralized platform shall contain the following:

· Centralized diagram, fully integrated workflow between the central AMDC system solution components (main/master console(s)) hosted at the FBOP’s Central Office location in Washington D.C. and connectivity to facility AMDC system solutions in the FBOP’s networked environment and BEMR. The diagram shall include device representations, device names, connectivity indicators, device purpose and directional routing for pharmaceutical processing in the BOPNet environment. The proposed AMDC system solution implementation shall have the capability to integrate and interface with Active Directory technology.

The ‘Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Assessment Report’ for the facility platform shall contain the following:

· Facility diagram, fully integrated workflow between the facility AMDC system solution components and connectivity to the centralized AMDC system solution in the FBOP’s Central Office location and BEMR. The diagram shall include device representations, device names, connectivity indicators, device purpose and directional routing for pharmaceutical processing in the BOPNet environment. The proposed AMDC system solution implementation shall have the capability to integrate and interface with Active Directory technology.

Report due date: Sixty days after contract award.

Deliverable 2 – Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Project Management Plan The contractor shall provide an Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Project Management Plan for this effort.

The project management plan for this effort shall be an inclusive plan and include requirements for the centralized AMDC system solution platform at FBOP’s Washington, D.C. location and a project plan for each facility’s planned AMDC system solution.

The contractor shall work collaboratively with FBOP personnel (ITDD and HSD, and any FBOP staff designated by the COR or HSD Health Informatics Pharmacist) to identify each facility’s AMDC system solution services needs and capabilities and implement the specifications and requirements in compliance with this statement of work to ensure flawless systems interoperability within the FBOP and BOPNet environments.

All work and installation will be coordinated with the FBOP COR and HSD Health Informatics Pharmacist and individual FBOP facility Human Resources, Information Technology and Health Services department personnel.

A detailed installation schedule will be collaboratively developed by the FBOP and the AMDC system solution contractor.

The contractor shall verify with the FBOP’s COR and HSD Health Informatics Pharmacist that the AMDC system solution(s) for each FBOP facility is turnkey ready and meets all the requirements in the contract prior to any sign off and/or acceptance of the AMDC system solution(s.)

The Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Project Management Plan will be reviewed by FBOP personnel for accuracy and in alignment with the centralized and facility project plan and project activities.

The project management plan for the enterprise effort shall include the following:

· enterprise objectives

· enterprise deliverables

· inventory of currently deployed AMDC devices for the enterprise

· inventory of new or replacement AMDC devices for the enterprise

· inventory of current AMDC software, utilities and versions

· inventory of new or replacement AMDC software, utilities and versions

· FBOP dependencies

· FBOP pre-requisite tasks

· work breakdown structure for project

· project durations

· project timelines

· project start/actual date

· project end/actual date

· contractor resources designated for task

· scheduling

· The contractor shall document customized configurations and settings determinations for the centralized AMDC system solution implemented and residing in the Central Office’s BOPNet Support Center in Washington, D.C. This document shall be included with the project management plan.

All reporting for this contract shall be provided to the FBOP by the contractor by FBOP site name and in alphabetical order.

Report due date: Sixty days after contract award Deliverable 3 – Facility Automated Medication Dispensing Cabinet (AMDC) System Solution Project Management Plan The contractor shall provide an Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Project Management Plan for this effort.

The project management plan shall be an inclusive plan and include requirements for the centralized AMDC system solution platform at FBOP’s Washington, D.C. location and a plan for each facility’s AMDC system solution project.

The Enterprise Automated Medication Dispensing Cabinet (AMDC) System Solution Project Management Plan will be reviewed by FBOP personnel for accuracy and acceptance for all project activities.

The project management plan for each facility effort shall include the following:

· facility objectives

· facility deliverables

· inventory of currently deployed AMDC devices for the facility

· inventory of new or replacement AMDC devices for the facility

· inventory of current AMDC software, utilities and versions

· inventory of new or replacement AMDC software, utilities and versions

· FBOP dependencies

· FBOP pre-requisite tasks

· work breakdown structure

· project durations

· project timelines

· project start/actual date

· project end/actual date

· contractor resources designated for task

· scheduling The contractor shall document customized configurations and settings determinations for each facility AMDC system solution implemented at facility sites. This document shall be included with the enterprise project management plan.

All reporting for this contract shall be provided to the FBOP by the contractor by FBOP site name and in alphabetical order.

Report due date: Sixty days after contract award Deliverable 4 – Enterprise Design – AMDC and Centralized Interface Engine Solution The contractor shall work collaboratively with FBOP personnel to develop an enterprise system design document that will document a graphical representation of all deployment environments (Central Office and facilities) identified in this statement of work. The contractor’s enterprise system design document shall provide detail specifications for meeting the technical, functional, physical, and data requirements of this statement of work as defined in the statement of work’s Scope of Work, Deliverables, Appendix A Functional Requirements, Appendix B General and Functional AMDC System Solution Requirements, and Appendix C Technical Standards for Acquisition of BOP IT Systems and Peripherals.

The contractor’s design shall include the proposed AMDC interface engine to be hosted in the ITDD Central Office location for a web-based platform. The interface will enable each AMDC system solution facility to be individually monitored for interface status, operational, functional, workflow and security requirements. The interface shall provide ADT and profile data from the FBOP’s BEMR HL7 compliant data transmission to pre-determined-by-facility AMDC system solution platforms throughout the FBOP.

The contractor shall provide design documentation for facility-to-enterprise connectivity for enterprise AMDC system solution support.

Report due date: Sixty days after contract award Deliverable 5 – Enterprise and Facility AMDC System Solution Hardware/Software Inventory Requirements Documentation The contractor shall work collaboratively with FBOP and HSD personnel to identify all AMDC hardware and software required for the contractor’s AMDC system solution implementation in the Washington, D.C. and facility locations across the United States.

The contractor shall inventory and summarize in a report all currently deployed AMDC components to be replaced by the contractor’s AMDC system solution and include the comparable replacement component(s) from the contractor’s AMDC system solution. The contractor components shall include but not be limited to this list:

· contract personnel (full name) conducting task

· contract personnel job title

· device name

· software name

· model

· asset tag (FBOP) number

· date inventoried

· location in facility

· number installed

· networked/not networked

· notes

This report shall be provided to the FBOP’s COR and HSD Health Informatics Pharmacist sixty days prior to deployment of the AMDC system solution at the facility. All reporting for this contract shall be provided to the FBOP by the contractor by FBOP site name and in alphabetical order.

Deliverable 6 – Enterprise AMDC System Solution Implementation The contractor shall work collaboratively with ITDD and HSD to install and configure the contractor’s AMDC system solution hardware and software and build the centralized AMDC system solution in the FBOP’s Central Office location in Washington, D.C.

Build of the FBOP’s centralized (management of all the contractor’s AMDC system solutions at FBOP facilities) AMDC system solution shall be accomplished in compliance with the statement of work’s Scope of Work, Deliverables, Appendix A Functional Requirements, Appendix B General and Functional AMDC System Solution Requirements, and Appendix C Technical Standards for Acquisition of BOP IT Systems and Peripherals.

The contractor shall install, customize and configure the centralized AMDC system solution configuration, then test, evaluate, verify and troubleshoot the contractor’s centralized AMDC system solution hardware and software configurations, and settings, on the BOPNet for connectivity and communications processing, then validate integration with facility AMDC system solution platforms and that it’s interfacing with BEMR’s platform.

The contractor shall work collaboratively with ITDD and HSD to install, customize, and configure the contractor’s AMDC system solution hardware and software builds, facilities AMDC system solution, in the FBOP pharmacies across the United States.

Building each FBOP facility AMDC system solution shall be accomplished in compliance with the statement of work’s Scope of Work, Deliverables, Appendix A Functional Requirements, Appendix B General and Functional AMDC System Solution Requirements, and Appendix C Technical Standards for Acquisition of BOP IT Systems and Peripherals.

The contractor shall provide a test plan for each facility. The contractor shall customize each facility’s configuration then test, evaluate, verify and troubleshoot each facility’s AMDC system solution hardware and software configurations, and settings, on the BOPNet for connectivity and communications processing, then validate integration with the centralized AMDC system solution platform and interfacing with BEMR’s platform.

The contractor shall evaluate each deployed AMDC system solution, on both platforms (centralized and facility), for successful integration in the BEMR and BOPNet environments, and receive acceptance by FBOP from ITDD and HSD personnel.

The contractor shall provide AMDC system solution and configuration management documentation for each facility. This collection of documents shall be electronic and reside on a device at the FBOP enterprise level. The documentation will describe the AMDC system solution deployed at the site and include design specifications, hardware/software components/configurations, device name(s), IP addresses, capabilities, communications protocols, access methods, etc. The contractor shall also maintain\update this documentation throughout the life cycle of this project for all FBOP facilities.

The COR and/or HSD Health Informatics Pharmacist may request the contractor provide familiarization instruction for FBOP personnel supporting the AMDC system solution at their facility. The level of familiarization instruction must be approved by the COR and/or HSD Health Informatics Pharmacist and be conducted during FBOP business hours.

Deliverable 7 – Data Accessibility and Storage Capacity The contractor shall work collaboratively with ITDD and HSD personnel to determine requirements and implement capacity planning for data accessibility and data storage on the AMDC system solution platforms.

Requirements to host and configure AMDC system solution hardware/software for data storage capacity and for real time data accessibility will enable FBOP clients the capability to access and manipulate current, historical, and archival data, data subsets for ad hoc reporting, and data import and analytical purposes for all dispensing records.

This deliverable must be an integrated function of the AMDC system solution and enable tiered accessibility by FBOP client (Groupings: National > Regional > Local) workstations.

Inventory management and monitoring functionality shall be integrated as a reporting mechanism for central and facility locations.

Deliverable 8 – AMDC System Solution Testing/Acceptance (Enterprise and Facility Platforms) The contractor shall perform a series of AMDC system solution and integration testing (not limited to installation testing, configuration testing, network integration testing, security and access testing, performance testing, interface testing) in conjunction with FBOP’s ITDD and HSD personnel. The contractor testing shall validate the BEMR test and production environments residing in the FBOP’s Central Office, BOPNet Network Operations Center, in Washington D.C. are both operational and functioning as designed after implementation of the requirements defined in this statement of work.

ITDD and HSD personnel shall perform system acceptance testing of the contractor’s integrated AMDC system solution by completing a BEMR test and production environments prior to acceptance/approval of the deliverables defined in this statement of work. The BEMR Health Informatics (Pharmacy) staff, the facility Chief Pharmacist, must perform user acceptance testing and verify/validate functionality and performance prior to AMDC system solution acceptance of the contractor’s new and/or replacement solution(s.)

ITDD, HSD, and contractor shall perform system monitoring of BEMR, and the contractor’s integrated AMDC system solution, during BEMR’s test and production environment testing, to ensure baseline BEMR performance measures are met or exceeded and acceptable to designated ITDD and HSD personnel based on this statement of work and internal performance/security requirements.

The contractor shall develop and maintain a point of contact list for each facility supported under this contract to maintain continuity of support, maintenance and technical assistance to clients. The contractor’s point of contact list for the FBOP shall contain the following:

Facility Name Facility Address Facility Telephone Number Facility Pharmacy Telephone Number Facility Pharmacist Name Facility Pharmacist Telephone Number Facility Pharmacist Email Address Facility Pharmacist Assistant Name Facility Pharmacist Assistant Telephone Number Facility Pharmacist Assistant Email Address Facility Computer Services Manager Name Facility Computer Services Manager Telephone Number Facility Computer Services Manager Email Address Facility Information Technology Specialist Facility Information Technology Specialist Telephone Number Facility Information Technology Specialist Email Address FBOP Central Office BOPNet Support Center Telephone Number Deliverable 9 – AMDC System Solution Training The contractor shall work collaboratively with FBOP personnel to define instructor-based, live, and web-centric training software for the contractor’s AMDC system solution modules for FBOP staff.

The AMDC system solution training environment will replicate test and production environments within the FBOP and will be available to FBOP staff to conduct training sessions without interfering with the test or production environments of the enterprise and/or facilities AMDC system solution platforms.

· The FBOP will identify FBOP staff requiring training

· The FBOP/HSD personnel will identify disciplines specific to the contractor’s system requiring training.

· The contractor shall provide on-line training modules and manuals customized for the FBOP’s use. Two complete and unabridged electronic copies of the operator manual and services manual shall be provided to each facility’s ITDD and HSD departments and a copy stored on the FBOP’s Knowledge Portal. The naming convention for each manual follows:

Institution Name / Manual Type / Installation Date Example: BerlinOperator10012026 BerlinService10012026

· Upgrades to the manuals shall be provided to the FBOP by the contractor free of charge.

· Training dates will be mutually agreed upon between the contractor and FBOP. All training travel costs will be borne by the contractor.

· Train-the-trainers: Contractor shall provide on-site training upon activation of the AMDC system solution at the enterprise and facility locations designated by the FBOP. On-site training shall be provided at a minimum of twelve facilities.

· The Contractor shall provide training opportunities which allow users to arrange training via telephone, virtual meetings, or video teleconference. Optionally, a SCORM compliant package may be provided for inclusion in the FBOP’s learning management system.

The contractor shall provide limited on-site training and include training documentation upon deployment of the software.

Deliverable 10 – AMDC System Solution Support and Maintenance The contractor shall offer support and maintenance for the enterprise AMDC system solution as a single cost to the FBOP.

· Contractor support and maintenance will be a one-time annual fee during the life of this contract.

· The contractor shall maintain a staffing complement of successfully adjudicated (background investigations, clearances) staff required to support this effort at project start, which shall be a minimum of 20 MBI adjudicated contract staff.

· Contractor support shall include remote and on-site support.

· The contractor shall identify all key personnel in their technical proposal and personnel shall possess the expertise necessary to perform the task required under this contract.

· The contractor must comply with FBOP remote support protocols.

· Contractor support shall include 24-hour daily toll-free telephone support in addition to on-site support, and portal support for 1 year after the date of acceptance of the contractor’s AMDC system solution(s.)

One year after the date of acceptance, the contractor will provide a call back response for any needed repairs of the AMDC system solution(s) within four (4) hours of a call from the FBOP during working hours of 7 a.m. – 5 p.m. (Central, Eastern, Mountain and Pacific times, Sunday – Saturday) for (1) year following the date of acceptance of the AMDC system solution(s) for each site.

· The contractor will be available for any repair(s) of the AMDC system solution(s) on-site twenty-four hours per day and three-hundred and sixty-five days per year for one year following the date of acceptance of the AMDC system solution(s) for each site.

· Contractor training and support shall include the following:

· On-line user’s guide detailing all aspects of system operations.

· Toll free customer service support available to users Monday through Friday from 8:00am – 6:00pm eastern standard and daylight savings time, whichever is applicable.

· Contractor will incur all costs for site visits to support maintenance for contractor’s proprietary AMDC systems solution components.

· 24 X 7 X 365 emergency support for Health Services Division and Office of Information Technology staff and respond immediately to any support issues. Support shall be provided on-site and/or remotely to resolve support issues in compliance with the FBOP’s support planning needs.

Contractor access to the FBOP BOPNet network from a remote location is a temporary privilege for mutual convenience while the contractor performs business for the FBOP.

· Medical Devices.

· Products and Medical Procedures; and

· Medical Device Safety.

Refer to: http://www.fda.gov/MedicalDevices/default.htm Preventive maintenance shall be scheduled to be consistent based on the specific needs of the AMDC systems solution devices/components maintained at each FBOP site and BOP Central Office.

· Medical Devices.

· Products and Medical Procedures; and

· Medical Device Safety.

Refer to: http://www.fda.gov/MedicalDevices/default.htm.

· date and time notified of failure, time of arrival, point of contact, purpose for call and time of task completion

· the device model(s) and serial number(s) if equipment serviced

· date and time for scheduled maintenance, time of arrival, point of contact and time of completion of task

· name of technician

· describe all work performed and identify parts replaced including part numbers and serial numbers

· provide documentation and/or evidence that AMDC systems solution devices/components and the Central Office enterprise systems solution have been inspected, calibrated and retested/certified according to manufacturer’s procedures

AMDC systems solution devices/components and the Central Office enterprise systems solution or parts are labeled to indicate the AMDC systems solution devices/components, and the Central Office enterprise AMDC systems solution devices/components require service or maintenance, and duration of the repair from notification to the time AMDC systems solution devices/components and the Central Office enterprise system becomes operational.

Each quarterly service report is due on or before the 30th of the end of the month of the reporting quarter. Each quarterly service report shall be delivered electronically in Microsoft Word to the FBOP COR and the designated Health Systems Specialist (Pharmacy).

BEMR Pharmacy Informatics – CDR David Clopton, LCDR David (DJ) Flynn

Quarterly Service Report Requirements For FBOP reporting purposes, a quarterly report in an MS Excel Spreadsheet format is required to summarize support/maintenance/preventive activities performed during the reports noted above.

These listed activities represent the summary level data required for each reporting period.

VI. System Technical Requirements The contractor shall provide technical resources with the expert ability to support delivery of the services outlined in Section IV. Scope of Work, Section V. Deliverables, and Appendices’ A, B, and C of this statement of work.

The contractor must provide the deliverables described in this statement of work in accordance and compatibility with system architecture in FBOP’s BOPNet environment to support all Contractor devices/components…