15. RFQ Attachment 2 Customer Survey.rtf

RFQ # 2032H322Q00058

Attachment 2 - Customer Survey

Name of Company being evaluated Name of Entity/Agency/Firm for which Company being evaluated provided service Questionnaire Respondent Name and Title Questionnaire Completion Date Period of Performance for which this evaluation covers Detailed Description of Requirement EVALUATION – Instructions to questionnaire respondent Below are listed specific questions and also, a comment section provided below each question for completion by the respondent.

QUALITY OF PRODUCT OR SERVICE

Would you rate the contractor’s service unacceptable, acceptable or greater than acceptable?

___ Unacceptable

___ Acceptable

___ Greater Than Acceptable

___ No Service Provided

Comment (For Unacceptable or Greater Than Acceptable, please provide a brief comment below):

Would you rate the contractor’s product Unacceptable, Acceptable or Greater Than Acceptable?

___ Unacceptable

___ Acceptable

___ Greater Than Acceptable

___ No Product Provided

Comment (For Unacceptable or Greater Than Acceptable, please provide a brief comment below):

To what extent did the contractor control costs? Were there any requests for an equitable adjustment or claim?

Comment:

TIMELINESS OF PERFORMANCE

To what extent did the contractor adhere to contract or performance schedules?

BUSINESS RELATIONS

To what extent was the contractor able to solve contract performance problems without extensive guidance from Government (or commercial counterparts) staff?

CUSTOMER SATISFACTION

Has this contract been partially or completely terminated for cause, default or convenience?

___ Yes

___ No

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules) and whether it was terminated for cause/default or convenience.

Are there any pending terminations?

___ Yes

___ No

Would you recommend this contractor for the award of additional contracts?

___ Yes

___ No