15. Attachment 2, Security PWS.pdf

Attachment 1R

FEDERAL AVIATION ADMINISTRATION

PERFORMANCE WORK STATEMENT

SECURITY GUARD SERVICES

DATE: May 19, 2020

Rev. 00 19May20

JTH

TABLE OF CONTENTS

1.0 OVERVIEW

2.0 GENERAL

3.0 GOVERNMENT FURNISHED MATERIALS, EQUIPMENT & SERVICES

4.0 WORK TASKS

5.0 PERSONNEL SPECIFICATIONS/REQUIREMENTS

6.0 CONTRACT DELIVERABLES

7.0 ADMINISTRATIVE REQUIREMENTS

8.0 QUALITY CONTROL

9.0 EXHIBITS (1-9)

SECTION 1. OVERVIEW

DEFINITIONS/ACRONYMS

As used throughout this PWS the following terms/acronyms shall have the meaning set forth below:

Definitions

Council on Law Enforcement Education and Training (CLEET): Council supports Oklahoma law enforcement in serving its communities, including enhancing public safety by providing education and training that promotes professionalism and enhances competency within the ranks of Oklahoma law enforcement. Graduation with a current certificate is required on this contract.

Contract Discrepancy Report (CDR): A Formal, written documentation of contractor non-compliance or lack of performance for contracted work.

Contracting Officer (CO): The person authorized to act on behalf of the Government to negotiate and award contracts and modifications thereto, and to administer contracts through completion or termination.

Except for certain limited authority delegated by the CO to a technical representative, the CO is the only individual with the authority to direct the work of the contractor.

Contracting Officer’s Representative (COR): An individual who is designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Defect: Each instance of noncompliance with a contract requirement. A defect may be caused by either noncompliance or poor performance.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Emergency Work: Security officer services which take priority over all other requirements of the SOW and requires immediate action including diverting personnel from other jobs, if necessary, to cover the emergency.

Expendable Property: Government property that is consumed by the contractor while performing requirements of the PWS.

Facility Management Specialist (FMS): A Government employee who is trained in contract inspection, and who has responsibility for inspecting services performed in accordance with the PWS.

Government-Furnished Equipment (GFE): Government owned equipment provided to the contractor for use in fulfilling the terms of this contract.

Government-Furnished Facilities (GFF): Areas of buildings designated by the Government for the exclusive use of the contractor in fulfilling the terms of this contract.

Government-Furnished Property (GFP): All equipment, facilities and material provided by the Government for the exclusive use of the contractor in fulfilling the terms of this contract.

Government Representative: The Contracting Officer or his/her Authorized Representative(s) and Facility Management Specialist (FMS).

Hand Receipt: A signed document acknowledging acceptance of responsibility for items of property listed thereon which are loaned or issued for use and is to be returned to the Government.

Inspection: The comparison of services against contract requirements in order to establish conformance or non-conformance with the contract requirements.

Installed Building Equipment: Items of equipment or furnishings, which are affixed as a permanent part of the structure

Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Performance Work Statement: A document that describes the requirements and/or services, including performance standards for contractual services.

Personal Property: Property of any kind except real property, or records of the Federal Government.

Physical Security: Actions that prevent the loss or damage of Government property.

Property Administrator: An authorized representative of the Contracting Officer or his/her Authorized Representative assigned to administer the contract requirements and obligations relating to Government property.

Quality Assurance (QA): A method used by the Government to check services to determine whether they meet the requirements of this contract.

Quality Assurance Surveillance Plan (QASP): A written plan that details what is to be evaluated, how evaluations are to be accomplished, frequency of evaluations, and evaluation parameters.

Quality Control: All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

Quality Control Program (QCP): Contractor's system to control the services to ensure that requirements of the contract are performed.

Real Property Equipment: Equipment built into or permanently attached to building(s).

Servicing Security Element (SSE): Security and Investigations Division, AMC-700

Software: Software is defined as the application system and all supporting software packages, new development of software systems or programs for special or recurring requirements in support of security officer services at the MMAC.

Surveillance: Planned or random observation of requirements of the PWS or services performed.

Work Day: The number of hours per day the Contractor provides services in accordance with the contract.

Work Week: Sunday through Saturday, unless specified otherwise.

Acronyms

AC Aeronautical Center ACSMS Aeronautical Center Security Management System ACO Administrative Contracting Officer ADP Automated Data Processing AG Access Gold CAMI Civil Aerospace Medical Institute CCMS Central Control Monitoring System CDR Contract Discrepancy Report CDRL Contract Data Requirements List CFR Code of Federal Regulations CLEET Council on Law Enforcement Education and Training CLIN Contract Line Item CO Contracting Officer COR Contracting Officer’s Representative CM Contract Manager CQC Contractor Quality Control CSO Contract Security Guard / Contract Security Officer DHHS Department of Health and Human Services FAA Federal Aviation Administration FMS Facility Management Specialist FPA Federal Property Administration FPMR Federal Property Management Regulations FSC Federal Service Code FY Fiscal Year GFE Government-Furnished Equipment GFP Government-Furnished Property GOCO Government-Owned, Contractor-Operated IAW In Accordance With IPE Individual Protective Equipment IRP Individual Reliability Program LSF Logistics Support Facility MMAC Mike Monroney Aeronautical Center NIMS National Incident Management System NLT No Later Than OJT On-the-Job-Training OPSEC Operational Security OSHA Occupational Safety and Health Act (or Administration) PAT Physical Ability Test PC Personal Computer POP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCM Quality Control Manager QCP Quality Control Program (or Plan) SCC Security Command Center, BDG-230 SF Screening Facility, BLDG-229

SSE Servicing Security Element TC Training Coordinator TE Technical Exhibit TI Technical Inspection TRW Thomas Road Warehouse (Leased Facility) US United States USC United States Code

SECTION 2. GENERAL

2.1 General: This is a service contract established to provide Contract Security Officer (CSO) services at the Mike Monroney Aeronautical Center (MMAC) and select off-site facilities as indicated in this PWS.

2.2 Description of Service / Introduction: The contractor shall provide personnel at MMAC Entrance Control Points, Armed Security Patrols, Personal Escort Duties, Parking Lot Control, Limited Law Enforcement Duties, and other Security and Fire Safety Surveillance duties as necessary. The contractors personnel shall perform these duties IAW Federal Laws; Department of Transportation, Federal Aviation Administration (FAA), and MMAC regulations, polices, orders, and security officer orders. This Performance Work Statement (PWS) has been written to provide direction and guidance for Mike Monroney Aeronautical Center’s compliance with the FAA Facility Security Management Program. The PWS identifies and assigns specific security responsibilities and procedures unique to the MMAC.

2.3 Background: The Federal Government (Federal Aviation Administration) requires armed and unarmed security officer services for the Mike Monroney Aeronautical Center (MMAC), located at 6500 S. MacArthur Boulevard, Oklahoma City, Oklahoma, and its off-site facility located at 3600 Thomas Road, Oklahoma City, Oklahoma as a recurring requirement.

2.3.1 The Mike Monroney Aeronautical Center is a multiple facility campus with over 3 million square foot located on approximately 1,100 acres. The perimeter is fenced with access onto the property presently controlled by six entrance gates. Access to each building is controlled by card access, or contract armed security officers. Card access activates electronic security doors. There are approximately 5000 to 7000 employees, contractors and students at the MMAC each day. The MMAC is operated 24 hours a day, 7 days a week, and 365 days a year (24/7 X 365).

2.3.2 The off-site location in Oklahoma City, Oklahoma, is a one-story facility on Thomas Road.

The perimeter is fenced with access onto the property via one armed security officer gated entrance.

There are approximately 10-30 employees working at this off-site facility. This facility is operated 13 hours a day, 5 days a week (minus weekends and Federal holidays).

2.4 Objectives: Provide for the security of MMAC Facilities and to protect MMAC employees, ensure its facilities are ready to perform all vital functions, support the National Airspace System (NAS) and fulfill MMAC’s regulatory responsibilities.

2.5 Work Hours. Work hours are defined as the hours that officers are required to man security officer posts and the hours that supervisor(s) are required to be on duty as shown in Exhibit 1. The work hours required, for each post, have been determined by the Government as essential for the adequate protection of Government property, personnel and equipment.

2.5.1 The Contractor shall provide a replacement officer for contract employees while employees are on authorized breaks.

2.5.2 Supervisors: The work-hours shown in Exhibit 1 are the minimum work-hours of supervision, which are deemed necessary by the Government to provide the degree of supervision required. On-duty supervisors may be used for relief periods only in an emergency and if specifically authorized in writing by the COR. Supervisors shall be limited to one 12-hour shift per 24-hour period.

2.5.3 Limitations on man-hours to be provided by Individual Employees: The Contractor shall ensure security officers do not work in excess of ten (10) hours within a twenty-four (24) hour period due to readiness and safety concerns. In all situations, the Contractor shall comply with Federal and

Oklahoma Labor Laws. The COR may grant exceptions to this shift limit on a Case-by-Case basis based on emergencies. Requests for exceptions must be in writing, and provide sufficient justification.

2.6 Work Scheduling Procedures. The Contractor shall develop one work schedule for Assistant Program Managers and Supervisors and one work schedule for security officers. Changes to schedules shall be posted in sufficient time to assure that no tasks listed in this PWS are reduced or diminished by the change. The schedules shall be readily available for review by the COR at any time.

2.7 No security officer shall leave his/her post until properly relieved, except for emergencies, in which case they shall call the security dispatch post for authorization prior to leaving the post. Before a post can be closed the security officer shall properly secure the post.

2.8 All security officers shall be in the prescribed uniform, on-post, and ready for duty at the start time for their shift and shall remain on the job and in full uniform until properly relieved. All security officers must remain in uniform during their entire shift.

2.9 Meal break periods are mandatory and relief security officers shall be provided by the Contractor to ensure coverage of the post. Use of additional personnel to provide meal and relief breaks shall not increase the number of productive hours. Relief Security officers may come from internal staffing as long as performance is maintained in accordance with this PWS in all areas.

2.10 Shift Changes. The Contractor shall ensure that security personnel are physically posted and relieved from each post per scheduled shift.

2.11 The Government reserves the right to discontinue or reduce hours for any position(s) identified under this PWS.

2.12 Post changes to schedules could involve, but is not limited to, adding security officer posts, deleting security officer posts, changing security officer post hours, temporarily moving security officers from one location to another in response to emergent circumstances or extraordinary events.

2.13 The Government will provide the Contractor with verbal and written notifications of the changes prior to implementation.

2.14 Emergencies. In emergencies such as fires or accidents, or in the event of any incident adversely affecting Governmental interest or public safety, the Facility Director, Emergency Response Officer or the COR may temporarily redirect any or all security officer personnel to summon appropriate assistance or render aid as may be necessary under the circumstances. The COR will be notified of all emergency operations involving CSOs as the situation unfolds. This may include rendering first aid until medical help arrives, assisting with control of traffic and personnel, providing access control into a crime scene, or providing access control into areas devastated by a natural or manmade disaster.

2.15 Recognized Holidays: The Holidays listed below are US Government Recognized Holidays were on Government Service may be limited. If needed, the contractor can request a copy of the Approved FAA Holiday Calendar, after publication, for the specific dates of the holidays for each calendar year.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.16 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

2.16.1 Key Control. Key control procedures shall be IAW applicable DOT, FAA and MMAC regulations, policies and orders. The Contractor shall not issue, duplicate or change any keys without approval from the Government. Upon discovery, the Contractor shall report to the COR any occurrences of lost or duplicated keys. The contractor shall be responsible for the replacement cost of lost keys or locks issued to the contractor. The cost of replacement may be deducted from the monthly invoice. The Contractor shall prohibit the use of keys issued by the Government by any persons other than the Contractor's employees. The Contractor shall provide security and key control for Government owned facilities, administrative areas and equipment that has been provided for sole use by the Contractor in accordance with applicable DOT, FAA and MMAC regulations, policies and orders.

2.16.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

2.16.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

2.17 Performance Evaluation Meetings. This meeting may be attended by the COR and CM or ACM in the case of the CM’s absence on an as needed basis. Additional meetings may be called by the COR as situations dictates.

2.18 Licenses and Permits. The Contractor must obtain, renew, and possess required licenses and permits as specified under this contract and applicable federal, state, and/or local regulating agencies. The Contractor shall NOT seek Government assistance or interference in receipt of legally required licenses and permits. The Contractor shall furnish a legible copy of required licenses and permits and provide any revised licenses or permits, (excluding permits and licenses issued to individual contract employees) to COR, prior to any CSO standing post and provide any revised licenses or permits during contract term.

The Contractor shall NOT impede or impose on outgoing-Contractor, in place, licenses and permits. The Government will not recognize transition of existing licenses and permits to Contractor until commencement of post staffing. The Contractor must obtain required licenses and permits for company and/or contract employees prior to CSOs standing post. The CO, COR, and other authorized Government personnel shall have express authority to examine, upon request, all licenses and permits at any time during contract period.

2.18.1 Contractor shall obtain, possess and maintain state and/or local requirements, except where precluded by local law or ordinance, prior to commencement of work under this contract, to include, Business and corporate licenses, Official bond(s) and insurance, Licenses and permits for employees to be armed and have authority to detain person(s) suspected of committing crimes.

2.18.2 Contractor shall adhere to minimum age requirements set forth by Federal, state and/or local laws. If minimum age exceeds contract minimum age requirement of 21 years of age, Federal, state and/or local law shall take precedence over contract requirement.

2.18.3 Carriage of Licenses and Permits. The CSOs shall carry original or photocopy of firearm licenses/permits on their person while traveling to/from duty station and on duty, when required by local or state law. The CSOs who do not have valid firearm license/permit in their possession or cannot produce one, when requested, shall be removed from post immediately. Contractor will be notified immediately and a request for remedy will be initiated. CSO may return to post once valid firearm licenses/permits are produced. Post will be considered “open” during period of noncompliance. CSOs are authorized to travel to and from duty stations armed, with assigned duty weapon(s), unless prohibited by state law.

2.18.4 Licensing Fees. The Contractor shall pay all costs and fees associated with applying for, receiving and maintaining permits and licenses throughout the contract, including payment of all costs and fees for contractor employees who are required by federal, state or local regulating agencies to individually apply for licenses/permits.

SECTION 3. GOVERNMENT FURNISHED MATERIALS, EQUIPMENT & SERVICES

The Government shall only furnish the following, materials, equipment and services:

3.1 Government Furnished and Accountable Property. The Government will determine if specialty equipment, tools or property meet the definition of Government Furnished or Accountable property. All property will be tracked in accordance with FAA Order 4600.27x. The Government Furnished Equipment will be inventoried semi-annual by the Contractor. Copies will be provided to the CO and COR. The Contractor shall be accountable for equipment issued under this contract. The contractor shall maintain the master copy of the inventory of all Government Furnished Equipment and Property (GFE and GFP).

No Government-furnished tools, materials, equipment, or supplies shall be removed from the MMAC.

3.2 Facilities. The Government shall provide at no cost to the Contractor, facilities for administrative use, vehicle parking, and storage space for supplies, materials, and equipment. The Contractor shall be responsible for physical security and adequate routine maintenance of Government-furnished facilities.

The Government will furnish facilities necessary for the contractor to perform duties required as part of this contract. These facilities will not include locations utilized for sleeping or for preparing food. These facilities are limited to locations required to store Government equipment, office space, location to conduct annual and semi-annual training and a location to maintain security officer records as required under this contract. Other facilities maybe provided by the Government if it is determined that furnishing the facility is needed to meet a requirement under this contract and in the best interest of the Government to provide the facility.

3.3 Utilities. Water, sewage service, electricity, heat and refuse collection to include dumpster usage shall be furnished by the Government for accomplishing work described in this PWS. The Government will provide on-Center telephones for use by the Contractor. The Contractor shall use Government-furnished utilities in a prudent manner consistent with current energy conservation policies.

3.4 Supplies and Materials. The Government shall provide supplies and materials required to accomplish specified work. The Government will request the Contractor to purchase supplies or materials under the Additional Services task as listed in this PWS.

SECTION 4. WORK TASKS

General (All Tasks)

The Contractor shall furnish all contract oversight management, supervisory, technically trained personnel, uniforms, equipment, materials, and supplies necessary to provide routine and emergency security protection and support services, except as specified in section 3 of this PWS. This includes, but is not limited to, armed security patrols, entrance control, personal escort duties, parking lot control, law and order duties, and security and fire safety surveillance. The Contractor shall provide, operate, manage, and maintain a uniformed protective security force, 24/7x365, for the physical protection of the Mike Monroney Aeronautical Center.

The Contractor shall provide the required security officers and supervisors to properly perform the specific duties outlined in the Post Orders for each post. No post shall ever be left unattended without approval from the Contracting Officer’s Representative (COR). The Contractor shall provide trained employees to perform the services as prescribed in and required by the PWS and applicable FAA and MMAC regulations, policies, and orders.

The Contractor shall provide routine and emergency protection and security support services in accordance with the contract, PWS, Post Orders, Officer's Duty Book, and FAA standards. In the event of conflicts, the contract takes precedence over the other documents. The Contractor shall also provide security officers to ensure that all MMAC resources are protected. The Contractor shall remain abreast of current issues, trends, laws, regulations, and technologies.

The Contractor in coordination with the Government shall maintain and develop Post Orders (PO), and or instructions necessary for proper performance at each post. The Contractor’s Program Manager or an authorized representative for the Contractor shall sign each Post Order to indicate review and approval. The Contractor is responsible for enforcing compliance with all such orders. Any discrepancies in Post Orders and work actually performed shall be brought to the attention of the COR immediately. The COR may make technical/administrative revisions to Post Orders, which would provide clarity and avoid misunderstanding.

Throughout the life of the Contract, the Contractor shall provide continuous assessment and evaluation to identify security weaknesses and vulnerabilities and provide recommended corrective actions to the COR.

The Contractor shall establish and maintain a Quality Control Program (QCP) to provide independent Corporate Management and Oversight surveillance and inspection of Contractor security operations. The Contractor shall, at a minimum, provide the COR with a written plan outlining the method of inspection; frequency and management response within 30 days following Contract Award.

Reference should be made to the Government Quality Assurance Surveillance Plan (QASP) Attachment and applicable exhibits.

Upon contract acceptance and expiration, the Contractor shall provide all reasonable support to the Government and the successor Contractor to ensure an orderly transition and minimize any impact on the security of the MMAC. The Contractor shall provide in writing a transition plan for services that specifies the method of transitional performance, beginning at award for 30 calendar days, through contractor Phase-In/Phase-Out periods for the different service levels throughout each contract year, and at the end of the contract to insure uninterrupted services are provided to MMAC in accordance with the service and support requirements for all areas of the PWS.

4.1 Task 1 Program/Assistant Program Managers (Key Personnel)

4.1.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel shall meet or exceed all requirements. All personnel shall adhere to and maintain AMP-300s and the MMAC mission, vision and values as listed in Section 5 of this PWS.

4.1.2 The Program Manager (PM) shall be responsible for all deficiencies and errors made by their employees and take the proper actions to eliminate any future incidents. They shall report any security violations, personnel shortages and customer complaints immediately to the COR and CO.

They shall take action to solve any personnel shortages due to illness within two hours of being notified. They shall be the responsible decision maker for all questions that their employee has about their security officer orders and or working processes at their designated position. The Contractor shall ensure that they can be contacted at all times by the COR and/or the CO during the COR and CO scheduled work hours.

They shall not perform duties as a supervisor or security officer on this contract. They shall be the single point of contact through which all Contractor/Government operational communications are exchanged and technical direction shall flow except in an emergency. During an emergency, the contact person shall be the supervisor on duty.

4.1.2.1 The Contractor shall ensure that an alternate qualified PM is available, to respond to inquiries of the COR when the PM is absent because of illness, vacation, or any other reason. This individual shall meet all the specified contract requirements for the PM category as stated above. They shall be physically present on site at the MMAC, except on legal federal holidays, during the hours of 8:00 a.m. through 4:30 p.m., Monday through Friday.

The Contractor shall designate an individual(s) to act for the PM when services are being performed at hours other than those listed above. A designee shall be named during all absences. The PM must provide verbal, as well as written confirmation for his/her duty hour absences at the MMAC to the COR.

4.1.3 The APM shall be responsible for assigned security contract employees and supervisors and their actions/inaction during their designated shift. They shall have the authority to make necessary decisions or be able to call on the PM during times of crisis or indecision. These decisions must not cause harm or negate any security requirement in this contract without prior approval from the CO.

They shall provide oversight of licensing, certification and training requirements. They shall maintain the Contract Quality Control Program. They shall maintain the Contract Vehicle Control program, ensuring all required vehicles are available at all times.

They shall manage security officer Post Orders to ensure each post maintains the most current orders. They shall report any security violations, personnel shortages and customer complaints immediately to the Program Manager. They shall take action to solve any personnel shortages due to illness. They shall oversee the Parking and Traffic Program, Safety Program and Government Furnished Equipment Program established by the Contractor or as outlined in applicable FAA and Aeronautical Center Orders.

4.1.4 Program Management and Oversight. The Contractor shall furnish Program Management and Oversight which meets the qualifications set forth herein. These requirements shall also apply to all employees who are provided as substitutes for this position. Should the circumstances dictate an increase in the level of security that would necessitate additional personnel, such additional personnel assigned shall also meet or exceed the specified qualifications. The term, “Program Management and Oversight,” means a person (Program Manager) designated in writing by the Contractor, and approved by the CO who has complete authority to act for the Contractor on day-to-day operations during the term of the contract.

The Program Manager shall have the authority to accept notices, inspection reports, and all other correspondence on behalf of the Contractor.

4.2 Task 2 Supervisor (Key Personnel - Armed)

4.2.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.2.2 The term “supervisor” means a person designated in writing by the Contractor and approved by the CO who has the authority to supervise the on-site contract employees. Contract supervision is critical; therefore, a supervisor must have the capability to act and make decisions independently.

4.2.3 The Supervisor shall be responsible for assigned security contract employees and their actions/inaction during their designated shift. They shall have the authority to make necessary decisions or be able to call on the Assistant Program Manager or Program Manager during times of crisis or indecision. These decisions must not cause harm or negate any security requirement in this contract without prior approval from the CO.

They shall report any security violations, personnel shortages and customer complaints immediately to the Assistant Program Manager. They shall be the responsible decision maker for all questions that their employee has about their security officer orders and or working processes at their designated position.

They shall inspect each security officer post at least twice per each shift (not less than 3 hours between each inspection) for proper performance of assigned duties and to relay and explain orders and security instructions given by the PM or COR. Supervisors shall conduct daily inspections of security officer personnel ensuring proper equipment and proper uniform appearance is maintained at each post.

Supervisors shall assist in solving emergency and unusual situations encountered during duty hours and shall be responsible for individual training, use and maintenance of equipment.

Supervisors shall only perform supervisory activities while acting in a supervisory capacity under this contract. Administrative activities (e.g. security officer schedules, timekeeping, payroll, etc...) are not considered supervisory activities.

4.3 Task 3 Dispatch (Key Personnel)

4.3.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

MMAC mission, vision and values as listed in Section 5 of this PWS.

4.3.2 The Contractor shall monitor all security systems, which include interior intrusion detection, entry access control, and closed circuit television surveillance systems. The Government or the MMAC Facility Security Level requires there be a capability located at the Security Dispatch Console for controlling all roving positions, making emergency calls and an additional ability to monitor all the security systems, 24/7X365.

4.3.3 The Government shall conduct tests; complete inspections; provide preventive maintenance and repairs to the security systems, and ensure that all equipment is in optimum operating condition.

4.3.4 The Dispatcher shall be able to make decisions about emergency notifications when under duress and time is of the essence. They shall be able to report all security incidents clearly and concisely with their immediate supervisor, reporting to be done both verbally and written.

4.3.5 They shall be able to troubleshoot any abnormalities that show up on the current access system and or fire alarm system to a point that either their decision solves the problem or they seek the proper help after reporting the problem to their immediate supervisor. They shall be able to reboot current security access/fire alarm systems without outside help.

4.3.6 They shall show working knowledge of the MMAC buildings and campus grounds. They shall immediately report all security violations and or deficiencies to their immediate supervisor. They shall communicate all radio and phone transmissions in a friendly and professional manner.

4.3.7 They shall show restraint and calmness during emergencies and be able to determine when to increase urgency based on the situation. Dispatchers shall be able to type 40 words per minute on a personal computer with no errors. They shall be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting allowed.

4.3.8 They shall be responsible for the continual monitoring and operation of all building security systems and center status of the Mike Monroney Aeronautical Center complex.

4.3.9 Dispatch shall monitor items needing emergency and non-emergency responses. They shall ensure response to issues and alarms generated by the MMAC security system. They shall notify the appropriate COR of any equipment failure that will have an operational or customer impact.

4.3.10 Dispatch shall create a T/C to ensure repairs and/or maintenance on equipment is accomplished. All actions for issues and problems must be documented on the daily log or by communications to the appropriate COR.

4.3.11 Dispatch shall monitor inclement weather notices issued by the National Weather Service and coordinate with COR and ensure appropriate actions are taken.

4.3.12 Dispatch shall provide 24 hours a day 7 days week security and emergency phone coverage for the Aeronautical Center. Since these personnel will be continually on the premises, they are required to remain alert and perceptive and appropriately notify the proper agencies of any emergency condition that they might discover.

4.4 Task 4 Pass and ID and Locksmith (Key Personnel)

4.4.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.4.2 Services associated with combination cores, cutting keys and removal and installation of cores shall be considered locksmith duties. All associated work for locksmith duties shall be ordered by the CO and/or COR. Must be trained in a certified locksmith course specific to the Federal Installation requirements (currently taught by Best Lock/Stanley Doors)

4.4.3 Must provide key access (hard key and card key) within 24 hours of AC Form 1600.6 being signed by AMP-300.

4.4.4 Must provide core installation and changes within 24 hours unless an emergency request is made and then it must be within 4 hours during normal working hours. All after hour emergency core changes are to be made within four working hours.

4.4.5 Process badge for individuals on a daily basis with no more than a fifteen minute delay unless badge machine is broken or under repair.

4.4.6 Respond to key/core listings request within 24 hours unless deemed an emergency by AMP-

300 and then the lists must be provided within two hours.

4.4.7 Must be able to report all security incidents clearly and concisely with their immediate supervisor, reporting to be done both verbally and on an AC Form 1600-26 (yellow sheet).

4.4.8 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting allowed.

4.5 Task 5 Visitor Entrance Security Command Center (Armed)

4.5.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.5.2 Must provide customer service with a friendly and professional attitude.

4.5.3 Must process all employee/vehicle access with no longer than a five-minute wait (dependent on service level).

4.5.4 Must process all temporary vehicle passes and badges.

4.5.5 Must request immediate supervisor advice when confirming whether proper identification has been presented for the processing of temporary vehicle passes and badges.

4.5.6 Must be able to report all security incidents clearly and concisely with their immediate supervisor, reporting to be done both verbally and on an AC Form 1600-26 (yellow sheet).

4.5.7 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements

4.6 Task 6 Vehicle Inspection Security Command Center (Armed)

4.6.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

MMAC mission, vision and values as listed in Section 5 of this PWS.

4.6.2 Must provide customer service with a friendly and professional attitude.

4.6.3 Must process all employee/vehicle access with no longer than a five-minute wait (dependent on service level).

4.6.4 Must process all temporary vehicle passes and badges.

4.6.5 Must request immediate supervisor advice when confirming whether proper identification has been presented for the processing of temporary vehicle passes and badges.

4.6.6 Must be able to report all security incidents clearly and concisely with their immediate supervisor, reporting to be done both verbally and on an AC Form 1600-26 (yellow sheet).

4.6.7 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements

4.7 Task 7 West Gate Entrance (Armed)

4.7.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.7.2 Must provide access service with no delays lasting more than five minutes.

4.7.3 Must be able to distinguish between real and bogus identification badges with no deficiencies.

4.7.4 Must be able to inspect vehicles with no incidents or complaints reported.

4.7.5 Must be able to identify articles that violate the weapons/contraband policies of the FAA and or MMAC and make the proper decision to stop and either detain or deny access with no deficiencies.

4.7.6 Must process all employee/vehicle access with no longer than a five-minute wait (dependent

4.7.7 Must provide customer service with a friendly and professional attitude.

4.7.8 After hours, must process all temporary vehicle passes and badges with no deficiencies.

4.7.9 Must be able to report all security incidents clearly and concisely with their immediate

4.7.10 Must inform immediate supervisor of any traffic abnormalities (surges or pattern changes) and provide effective solutions.

4.7.11 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting allowed.

4.8 Task 8 South Gate Entrance (Armed)

4.8.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.8.2 Must provide access service with no delays lasting more than five minutes.

4.8.3 Must be able to distinguish between real and bogus identification badges with no

4.8.4 Must be able to inspect vehicles with no incidents or complaints reported.

4.8.5 Must be able to identify articles that violate the weapons/contraband policies of the FAA and or MMAC and make the proper decision to stop and either detain or deny access with no deficiencies.

4.8.6 Must process all employee/vehicle access with no longer than a five-minute wait (dependent

4.8.7 Must provide customer service with a friendly and professional attitude.

4.8.8 After hours, must process all temporary vehicle passes and badges with no deficiencies.

4.8.9 Must be able to report all security incidents clearly and concisely with their immediate

4.8.10 Must inform immediate supervisor of any traffic abnormalities (surges or pattern changes)

4.8.11 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting

4.9 Task 9 VTD Gate Entrance (Armed)

4.9.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.9.2 Must provide access service with no delays lasting more than five minutes.

4.9.3 Must be able to distinguish between real and bogus identification badges with no

4.9.4 Must be able to inspect vehicles with no incidents or complaints reported.

4.9.5 Must be able to identify articles that violate the weapons/contraband policies of the FAA and or MMAC and make the proper decision to stop and either detain or deny access with no deficiencies.

4.9.6 Must process all employee/vehicle access with no longer than a five-minute wait (dependent

4.9.7 Must provide customer service with a friendly and professional attitude.

4.9.8 After hours, must process all temporary vehicle passes and badges with no deficiencies.

4.9.9 Must be able to report all security incidents clearly and concisely with their immediate

4.7.10 Must inform immediate supervisor of any traffic abnormalities (surges or pattern changes)

4.9.11 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting

4.10 Task 10 Roving Patrol (Armed)

4.10.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.10.2 Must be able to check all fence lines, gates/entry points, buildings and doors within their shift twice without missing any access points. The frequency of building and door checks may be decreased proportionally based on ordered service level.

4.10.3 Must be able to report all security incidents clearly and concisely with their immediate

4.10.4 Must be able to identify articles that violate the weapons/contraband policies of the FAA and or MMAC and make proper decisions to eliminate the articles.

4.10.5 Must have no traffic/speeding violations on the MMAC.

4.10.6 Must provide customer service with a friendly and professional attitude.

4.10.7 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting

4.11 Task 11 Commercial Vehicle Entrance (Armed, Unarmed and Data Clerk)

4.11.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.11.2 Must provide access service with no delays lasting more than five minutes.

4.11.3 Must be able to distinguish between real and bogus identification badges with no

4.11.4 Must be able to inspect vehicles with no incidents or complaints reported.

4.11.5 Must be able to identify articles that violate the weapons/contraband policies of the FAA and or MMAC and make the proper decision to stop and either detain or deny access with no deficiencies.

4.11.6 Must process all employee/vehicle access with no longer than a five-minute wait (dependent on service level).

4.11.7 Must provide customer service with a friendly and professional attitude.

4.11.8 After hours, must process all temporary vehicle passes and badges with no deficiencies.

4.11.9 Must be able to report all security incidents clearly and concisely with their immediate

4.11.10 Must inform immediate supervisor of any traffic abnormalities (surges or pattern changes) and provide effective solutions.

4.11.11 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting

4.12 Task 12 Mail Screening Facility (Armed)

4.12.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.12.2 Must be trained in an 8-hour block on Smith Detection Systems Program with a minimum score of 70.

4.12.3 Must take Smiths Detection refresher training annually with a passing score of 70.

4.12.4 Must provide customer friendly directions, answer all customer inquiries about the reasons we scan and be helpful with any foreseen customer disability.

4.12.5 Must be able to report all security incidents clearly and concisely with their immediate

4.12.6 Process all customer complaints with no more than a 5 % deficiency versus number of customers handled in a 30 day time period.

4.12.7 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting

4.13 Task 13 Logistics Warehouse (LSF) East and West Entrance (Unarmed)

4.13.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.13.2 Must provide access service with no delays lasting more than five minutes.

4.13.3 Must be able to distinguish between real and bogus identification badges with no

4.13.4 Must be able to inspect belongings and containers with no incidents or complaints reported.

4.13.5 Must be able to identify articles that violate the weapons/contraband policies of the FAA and or MMAC and make the proper decision to stop and either detain or deny access with no deficiencies.

4.13.6 Must process all employee access with no longer than a five-minute wait (dependent on service level).

4.13.7 Must provide customer service with a friendly and professional attitude.

4.13.8 Must be able to report all security incidents clearly and concisely with their immediate

4.13.9 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements. Actual Internet access will be limited to duty requirements with the understanding that there will be no personal internet browsing, e-mail or chatting

4.14 Task 14 Logistics Warehouse (LSF) Cable Yard (Unarmed)

4.14.1 The Contractor shall provide personnel as listed in Section 5.0 of this PWS. All personnel

4.14.2 Must provide access service with no delays lasting more than five minutes.

4.14.3 Must be able to distinguish between real and bogus identification badges with no

4.14.4 Must be able to inspect belongings and containers with no incidents or complaints

4.14.5 Must be able to identify articles that violate the weapons/contraband policies of the FAA and or MMAC and make the proper decision to stop and either detain or deny access with no deficiencies.

4.14.6 Must process all employee access with no longer than a five-minute wait (dependent on

4.14.7 Must provide customer service with a friendly and professional attitude.

4.14.8 Must be able to report all security incidents clearly and concisely with their immediate

4.14.9 Must be able to log-on to the Mike Monroney Internet Network to access all security officer systems pertaining to Access functions, Identification Databases, and Security officer Message Boards in order to fulfill security officer requirements.