143011-25-0059 - PWS - (final version).pdf

Performance Work Statement (PWS)

NOAA FISHERIES (NOAA/NMFS)

OFFICE OF LAW ENFORCEMENT (OLE)

ALASKA DIVISION (AKD)

FISHERIES CALL CENTER OPERATIONS

SERVICE TASK ORDER

February 7, 2025

Version 2.0

1 Introduction……………………………………………………………………………………………...

Error! Bookmark not defined.1.1 Background…………………………………………………………………………………………… 5

1.2 Scope…………………………………………………………………………………………………. 5

1.2.1 Databases and Ownership………………………………………………………………………..6

2 General Requirements………………………………………………………………………………… 6

2.1 Non-Personal Services………………………………………………………………………………

62.2 Business

Relations…………………………………………………………………………………...7

2.3 Task Order Administration and Management…………………………………………………….. 7

2.3.1 Task Order Management…………………………………………………………………………7

2.3.2 Task Order Administration…………………………………………………………………………

2.3.3 Personnel Administration…………………………………………………………………………. 7

2.4 Sub-Task Order Management……………………………………………………………………… 7

2.5 Contractor Personnel, Disciplines, and Specialties……………………………………………… 7

2.6 Location and Hours of Work………………………………………………………………………... 8

2.6.1 Normal Hours of Operation……………………….………………………………………………8

2.6.2 Staffing……………………………………………………………………………………..……….8

2.6.3 Work Area…………………………………………………………………………………………..9

2.6.4 Recognized Holidays………………………………………………………………………………9

2.6.5 Facility Closures and Contingency Operations…………………………………………………9

3 Performance Requirements…………………………………………………………………………...9

3.1 Description of Tasks 93.1.1 Receive and Process IFQ Prior Notices of Landings (PNOL's)……………………………..10

3.1.2 Receive and Process IFQ, Crab Rationalization and Guided Angler Fishing……………..10

3.1.3 Receive and Process eLandings Customer Support Calls………………………………..…11

3.1.4 Receive and Process IFQ Transshipment Authorizations……………………………………12

3.1.5 Receive and Process Vessel Monitoring System (VMS) Check-out Reports & Area Vessel Clearance…………………………………………………………………………………………..……12

3.1.6 Receive and Process IFQ Departure Reports…………………………………………………13

3.1.7 Process Violation Reporting Forms……………………………………………….……………14

3.1.8 Receive and Process Daily Cumulative Production Logs, Daily and Charter Fishing Logs14

3.1.9 Receive and Process Product Transfer Reports…………………………………………...…15

3.1.10 Receive and Process Vessel Activity Reports……………………………………………….15

3.1.11 Facilitation of Enforcement…………………………………………………………………….15

3.1.12 Receive and Process Foreign Fisheries Data…………………………………………….…16

3.1.13 Creation of Enforcement Reports…………………………………………………………..…16

3.2 Training………………………………………………………………………………………………16

3.2.1 Program Coordination……………………………………………………………………………17

3.2.2 Program Manager…….…………………………………………………………………………..17

3.2.3 Program Manager and COR Meetings…………………………………………………………17

3.2.4 Key Personnel Changes…………………………………………………………………………17

4 Special Requirements………………………………………………………………………………...

174.1 Security and Safety…………………………………………………………………………………

174.1.1 Security…………………………………………………………………………………………….

174.1.2 Safety………………………………………………………………………………………………

4.2 Transition……………………………………………………………………………………………. 19

4.3 Government Furnished Materials and Equipment………………………………………………19

4.3.1 Maintenance of Government Furnished Equipment………………………………………….20

4.3.2 Contractor Furnished Spaces, Utilities and Equipment………………………………………20

4.4 Environmental Requirements……………………………………………………………………...21

4.5 Data Use, Disclosure of Information and Handling of Sensitive Information ……………….. 21

5 Deliverables…………………………………………………………………………………………… 23

5.1 Types of Deliverables……………………………………………………………………………… 24

5.2 Deliverables Schedule……………………………………………………………………………...

5.3 Inspection and Acceptance……………………………………………………………………….. 25

Performance Work Statement (PWS) NOAA Fisheries Office of Law Enforcement Fisheries Call Center Operation Services Task Order

1 Introduction The National Oceanic Atmospheric Administration (NOAA) National Marine Fisheries Service (NMFS) Alaska Enforcement Division (AKD) requires support services to operate a call center tasked with providing timely, confidential and efficient processing and dissemination of critical fisheries data. Specific services include data management and troubleshooting, related ancillary functions such as data entry, retrieval, tracking, reporting and archiving, and in person interaction with members of the commercial and charter fishing industries in Alaska including harvesters and personnel with national and state fishery management agencies including law enforcement.

1.1 Background

The commercial halibut and sablefish fisheries in Alaska began to be managed through an Individual Fishing Quota (IFQ) program by NMFS in 1995. In 2005, some crab fisheries began to be managed by NMFS and the State of Alaska through an IFQ program called Crab Rationalization. In 2014, the charter halibut fishery began to be managed through the Catch Sharing Plan (CSP) by NMFS. NOAA AKD has the responsibility for enforcing Federal fisheries including the Alaska IFQ Fishery, Crab Rationalization program and Catch Sharing Plan.

These programs require a call center function, performed by data technicians to process incoming data and reports, enter data in various database systems, and to notify officers of violations and provide officers with landing and permit information. The data technicians are often the first point of contact that participants of the commercial halibut, sablefish and crab fisheries in Alaska have with the NMFS. It is imperative that the data technicians are familiar with the complexities and regulatory aspects of the catch share fisheries throughout Alaska and are able to timely, confidentially and efficiently process and disseminate critical fisheries data to ensure the continued success of the programs.

1.2 Scope

● The commercial halibut and sablefish fisheries in Alaska began to be managed through an Individual Fishing Quota (IFQ) program by NMFS in 1995. In 2005, some crab fisheries began to be managed by NMFS and the State of Alaska through an IFQ program called Crab Rationalization. In 2014, the charter halibut fishery began to be managed through the Catch Sharing Plan (CSP) by NMFS. NOAA AKD has the responsibility for enforcing Federal fisheries including the Alaska IFQ Fishery, Crab Rationalization program and Catch Sharing Plan.

● These programs require a call center function, performed by data technicians to process incoming data and reports, enter data in various database systems, and to notify officers of violations and provide officers with landing and permit information. The data technicians are often the first point of contact that participants of the commercial halibut, sablefish and crab fisheries in Alaska have with the NMFS. It is imperative that the data technicians are familiar with the complexities and regulatory aspects of the catch share fisheries throughout Alaska and are able to timely, confidentially and efficiently process and disseminate critical fisheries data to ensure the continued success of the programs.

1.2.1 Databases and Ownership

The NOAA, National Marine Fisheries Service (NMFS) owned and maintained database systems to be used by the contractor include:

● The Individual Fishing Quota (IFQ)

● Law Enforcement Accessible Database System (LEADS or its equivalent)

● eFISH

● The Alaska Data Entry and Retrieval System (ALDERS)

The State of Alaska owned and maintained database systems to be used by the contractor include:

● The Crab Rationalization system (eLandings)

● The Commercial Fisheries Entry Commission (CFEC) database

All of the above databases are accessed through secure connections over the Internet.

2 General Requirements This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

Personnel performing services under this order will be controlled, directed and supervised at all times by management personnel of the contractor. Personnel will perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulations.

The NMFS will perform the inspection and acceptance of the completed work.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Task Order Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.2 Task Order Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual action in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-workdays or other periods when Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks for off-site support. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.4 Sub-Task Order Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure the labor categories as defined in the Labor Categories labor rates, and man-hours utilized in the performance of each Task Order (PWS line item) issued hereunder will be the minimum necessary to accomplish the task the Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the task order.

2.6 Location and Hours of Work

The work shall be performed within a 15-mile radius of the NOAA Office for Law Enforcement located at 222 West 7th Avenue, Anchorage, AK, 99513-7504.

The call center must be located in, or very near, Anchorage, Alaska to facilitate the expedited processing of data requests for ongoing investigations and enforcement operations; to allow for authorized officers to personally access all data and records kept by the data technicians with little or no notification on any given day; and to allow for the contractor and AKD supervisory personnel to collaborate on reporting and current and future needs, problems and solutions and to facilitate training required to stay current with the dynamic nature of the fisheries.

The task order period of performance is anticipated to run for one year from August 16, 2025 through August 15, 2026, followed by four one-year option periods.

2.6.1 Normal Hours of Operation

The call center shall be in operation seven (7) days per week, year-round, including all holidays with the exception of those listed below under the heading of Recognized Holidays. During the IFQ and charter halibut fishing season, which run approximately from early February through mid-November each year, the call center will operate from 06:00 through 00:00 Alaska local time.

One data technician must always be on duty, and during normal business hours two technicians must be on duty for one eight-hour shift estimated to start at approximately 08:00 daily for seven days per week.

For crab rationalization support from mid-November through early March, the call center will operate from 06:00 through 00:00 Alaska local time and during normal business hours two technicians must be on duty for a minimum period of one four-hour shift Monday through Friday.

At least one data technician shall be dedicated exclusively to the NOAA data technician function for every shift.

2.6.2 Staffing

Due to the need to staff the data technician position 18-hours per day, seven (7) days per week, data technician candidates must be able to work varying shift schedules. Data technicians must be capable of adapting to changing shift schedules and revisions to shift schedules.

The contractor must supply at least one data technician per work shift dedicated exclusively to the NOAA data technician function. During the nine-month IFQ halibut/sablefish fishing season, scheduled work shifts should overlap the previous work shift, if any, by at least one-half hour so data technicians have time to share information from one shift to another. The contractor’s anticipated schedule maximum is 168 hours per week for nine months of the IFQ fishing season, and 134 hours per week for three months of the CR crab season, however weekly hour maximums may exceed the specified hours week to address increased volume. Data technicians may be expected to be able to routinely work small amounts of overtime per two-week period.

The contractor may supply additional data technicians only when and in amounts requested in writing by COR. The contractor shall not schedule staff on Thanksgiving Day and after 3:30 pm Alaska Local Time on Christmas Eve, December 24th through 7:00 am Alaska Local Time on December 26th.

2.6.3 Work Area

The contractor shall ensure the data entry areas are kept clean and free of safety hazards at all times in accordance with the appropriate local, state and Federal ordinances.

2.6.4 Recognized Holidays

The contractor may, but is not required to, provide services on the following federal holidays which are normally observed by Government personnel:

● New Years’ Day ∙ Independence Day

● Martin Luther King’s Birthday ∙ Labor Day

● President’s Day ∙ Columbus Day

● Memorial Day ∙ Veteran’s Day

● Presidential Inauguration Day ∙ Any other day designated by Federal

(Metropolitan DC area only) Statute, Executive Order, and/or Presidential Proclamation

2.6.5 Facility Closures and Contingency Operations

The contractor, and the data technicians, must adhere to the following contingency plans in the event that the workplace is closed due to communications disruptions, natural disaster or other emergency that dictates office closure. In the event that a natural disaster or other emergency, no work will be done from a home location or remote work by the data technicians. In the event that a natural disaster or other emergency dictates an office closure while local communications are available, data technicians will maintain operational status outside of the assigned office location by forwarding the phone lines to the lead data technician, or acting-lead data technician.

In the event that a natural disaster or other emergency occurs that results in the loss of local communications, the data techs are considered temporarily non-operational and the Juneau NOAA Fisheries OLE office will contact the telephone service provider to have the phones forwarded to an available Juneau OLE number determined at that time. .

2.7 Travel / Temporary Duty (TDY)

Travel is not expected, nor authorized, and will not be reimbursed under this contract.

If travel to other government facilities or other contractor facilities is required, it will be specified in the PWS. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the Government (subject to local policy procedures) and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs (subject to local policy & procedures; may reference FAR).

3 Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Description of Tasks

The contractor shall provide the following services throughout the period of performance and complete the following tasks as described. The contractor shall be directly responsible for ensuring the accuracy, timeliness and completion of all tasks assigned under this contract.

The contractor's data technicians assigned to the call center are required to perform all work independently, and without Government supervision and the contractor shall insure that all personnel are fully trained to meet this requirement. All contract requirements performed are subject to the quality review of the AKD Contracting Officer's Technical Representative (COR).

Generally, the data technicians shall:

● Key-enter and sight verify of all data received.

● Follow all existing procedures, guidelines, and regulations.

● Ensure the quality of all data processed.

● Meet processing schedules in accordance with the established time frames.

● Maintain files of all input documents as required by local procedures.

● Request the assignment of priorities by the AKD COR when workloads become excessive.

● Inform the AKD COR of all machine malfunctions.

3.1.1 Receive and Process IFQ Prior Notices of Landings (PNOL’s) The data technician function must be staffed as per paragraph 2.6.2. Call Center Operation to receive and process IFQ Prior Notices of Landing (PNOL’s) as follows:

Specific tasks include:

a) Receive PNOL’s by telephone, electronic mail, and/or fax from IFQ Registered Buyers (RB’s) and/or vessel operators.

b) Confirm PNOL information with the RB and/or vessel operator and accurately enter into a database immediately upon receipt. Troubleshoot PNOL problems with caller, AKD enforcement officer, AKD supervisor, and/or computer specialist as appropriate. Issue confirmation numbers to callers upon accurate completion of the PNOL entry.

c) Immediately respond to violations detected by the database or from callers by issuing instructions to the caller and completing, saving and e-mailing the approved reporting form to AKD Enforcement Officers and Special Agents having jurisdiction as appropriate. Respond as necessary to required revisions.

d) File hard or electronic copies of PNOL’s. Maintain PNOL filing system. Retrieve filed PNOL’s and copy, fax, or mail using evidence transmittal procedures upon request from AKD enforcement officers and special agents. Archive PNOL’s.

e) Generate PNOL reports from database and filing system as requested by AKD.

3.1.2 Receive and Process IFQ, Crab Rationalization and Guided Angler Fishing Federal Processor Permit (FFP) holders, RB’s, IFQ/Community Development Quota (CDQ) Cardholders and Charter Halibut Permit (CHP) holders are required to use a web-based application to report commercial and/or recreational fishing catch and debit IFQ. The data technicians provide a Manual Landing Report (MLR) back-up system for electronic reporting programs as specified by program. When there is a hardware, software or internet failure, IFQ, Crab and Guided Angler Fishing (GAF) MLR’s are faxed to the data technicians. MLR’s require immediate data technician response to enter the landing into the database, check for overages or violations, approve the landing, contact a duty officer as needed, and fax the MLR back to the originator.

Processing MLR’s is a primary duty as described in the Contractor’s internal training reference materials and must be handled immediately since the fishermen and/or RB are often waiting to conclude the transaction.

Specific tasks include:

a) When a reporting party claims a hardware, software or internet failure, data technicians coordinate a waiver to the regulatory electronic landing reporting requirement between the reporting party and an Enforcement Officer or Special Agent. Data technicians are authorized to issue waivers in accordance with the IFQ Duty Agent/Officer Contact Procedures provided by NMFS. This typically requires a data technician to make one or more telephone calls and/or to send and receive one or more facsimiles or e-mails with or without attachments.

b) Receive MLR’s by fax or email. Email MLR’s can only be accepted if they are a scanned copy of an MLR that has the appropriate signature(s) on them.

c) Review MLR for completeness and accuracy. Troubleshoot MLR problems by contacting the reporting party, AKD enforcement officer, AKD supervisor, and/or computer specialist as appropriate. Enter accurate MLR information into database.

d) Immediately respond to violations detected by the database by issuing instructions to the reporting party and completing, saving and e-mailing the approved reporting form to AKD enforcement officers having jurisdiction as appropriate. Respond as necessary to required revisions.

e) File hard or electronic copies of MLR’s. Maintain MLR filing system. Retrieve filed MLR’s and copy, fax, email or mail originals using evidence transmittal procedures upon request from AKD enforcement officers. Archive MLR’s.

f) Generate MLR reports from database and filing system as requested by AKD.

3.1.3 Receive and Process eLandings Customer Support Calls

Seafood processors and harvesters who encounter problems using NOAA Fisheries’ online systems may call the data technicians for assistance. Data technicians answer Customer Support Calls (CSCs); log incoming calls; perform initial problem categorization; and when possible, assist customers by diagnosing the problem and instructing the customer in correct use of the online system. When data technician assistance is not possible, they would proceed with issue escalation per Contractor’s internal training reference materials.

This is a primary duty as described in the Contractor’s internal training reference materials.

Specific tasks include:

a) Answer CSCs.

b) Ask the customer for contact information and problem description.

c) Log the call and the contact and problem description in the Customer Support Tracking

System.

d) Use Customer Support Script to perform problem categorization.

e) The data technician may be required to follow diagnostic procedures specified in the

Customer Support Script to complete problem categorization. These procedures may require application at the customer terminal or at the data technician terminal.

f) When the Customer Support Script identifies a solution, assist the customer in understanding and applying the solution, and if successful, close the call, logging the resolution in the Customer Support Tracking System.

g) When the Customer Support Script does not identify a solution, follow the procedures specified in the Customer Support Script for escalating the support call to staff other resources, and log the referral in the Customer Support Tracking System.

h) The process of escalating a support call is explained in detail in the Customer Support Script and particulars will evolve as the data technicians and NOAA Fisheries improve the system and gain experience, however the general process of escalation begins when the Customer Support Script identifies escalation as the next step.

i) The data technicians must then consider the nature of the problem and the availability of staff resources and online documentation in order to use appropriate mechanisms for escalation. Details will be provided in the Customer Support Script, but as an example, a problem related to registering a new username for a processor can normally wait for NOAA Fisheries staff to respond during business hours, and the appropriate mechanism for escalation might be to call office phone numbers and leave voicemail or send e-mail.

However, if there are indications of a technical failure of the entire eLandings system, then the appropriate mechanism for escalation will be to make voice contact with technical staff as soon as possible, and this might require working a list of people and contact numbers until a resource has been reached. For critical or urgent issues, data technicians would follow up with customers to communicate that a response is in progress and the customer is aware of response effort.

j) On a case-by-case basis the process of escalation may require continued participation by the data technicians after other resources have been contacted. For example, NOAA Fisheries staff may want to discuss the context of a support call with the data technicians, or may ask the data technicians to clarify or confirm information reported in the Customer Support Tracking System, or may ask the data technicians to try particular online transactions to help establish the nature or scope of the problem, or may ask the data technicians to present on-going problems as needed to the eLandings Steering Committee for their review.

3.1.4 Receive and Process IFQ Transshipment Authorizations

Transshipment Authorizations (TA’s) are completed by AKD authorized officers and are faxed to the data technicians. Data technicians may also complete a Transshipment Authorization under the direction of the authorizing officer/agent.

Data technicians file the data and maintain the files for investigators tracking transshipments of processed IFQ products.

This is a primary duty as described in the Contractor’s internal training reference materials.

Specific tasks include:

a) Receive TA’s by fax from authorized officers.

b) File hard or electronic copies of TA’s. Maintain TA filing system. Retrieve filed TA’s and copy, fax, email or mail using evidence transmittal procedures upon request from AKD enforcement officers. Archive TA’s.

c) Maintain a filing system as requested by AKD.

d) Assist the public in locating an enforcement duty officer for the purposes of requesting a

TA.

3.1.5 Receive and Process Vessel Monitoring System (VMS) Check-out Reports & Area Vessel Clearance Vessel operators that fish in certain areas for certain species must obtain a vessel clearance before fishing and before landing fish caught in any of these areas. Fishermen fishing for halibut may choose to use VMS or an Area Vessel Clearance. Data technicians perform certain components of the VMS and Area Clearance administrative functions for AKD. For a VMS check out, the vessel operator must submit a VMS check-out report by telephone to the data technicians before each halibut and/or sablefish fishing trip in the specific area requiring the clearance. VMS check-out reports require immediate data technician response to receive the telephone call, enter initial trip information on a spread sheet, and issue a VMS confirmation number to the caller. At a later date when a PNOL is submitted, data technicians enter final trip information on the spread sheet. Data technicians maintain the VMS check-out reports for investigators tracking vessels invoking the exemption. Receipt of the initial VMS check-out report by telephone from fishermen is a primary duty and must be handled immediately. The other components of the VMS report are a secondary duty and done as time permits. For an area clearance, a fisherman must contact one of the clearing officers designated by the International Pacific Halibut Commission (IPHC) for a physical clearance. The clearing officer completes the required forms and sends them to the data technicians via fax, email or mail. The data technicians organize, store and make the clearance forms and associated information available for AKD enforcement personnel.

Specific tasks include:

a) Receive VMS check-out report or vessel clearance information by phone from vessel operators or IPHC authorized representative and issue VMS confirmation number(s) to the caller.

b) Data-enter accurate VMS check-out report and area clearance information onto a spread sheet.

c) When the IFQ landing report is submitted, complete offload date and confirmation number on the VMS check-out report or IPHC vessel clearance report.

d) Distribute updated VMS check-out and area clearance reports by fax or e-mail to AKD enforcement officers upon request and to others as specifically directed by the COR.

e) File hard or electronic copies of VMS check-out reports and area clearance reports.

Maintain VMS check-out and area clearance reports filing system. Retrieve filed VMS check-out reports and copy, fax, email or mail originals upon request from enforcement officers, special agents, or the COR. Archive VMS check-out reports.

f) Generate VMS check-out and area clearance reports from spreadsheet and filing system as requested by AKD enforcement officers or the COR.

3.1.6 Receive and Process IFQ Departure Reports

Data technicians receive Departure Reports (DR’s) by telephone from vessel operators that intend to land IFQ or CDQ halibut and sablefish, and IFQ crab species outside of Alaska. Data technicians receive information and complete the Departure Report and maintain the files for AKD investigators tracking movements of IFQ species leaving Alaska. Data technicians are responsible for routing DR’s to other law enforcement agencies as directed by AKD.

This is a primary duty as described in the Contractor’s internal training reference materials and must be handled immediately.

Specific tasks include:

a) Receive DR’s by telephone from vessel operators and accurately complete DR form.

b) Troubleshoot DR problems by contacting AKD duty officers as appropriate.

c) Distribute DR’s by fax or email to various law enforcement agencies as directed by AKD.

d) File hard or electronic copies of DR’s. Maintain DR filing system. Retrieve filed DR’s and copy, fax, email or mail originals using evidence transmittal procedures upon request from AKD enforcement officers and special agents. Archive DR’s.

3.1.7 Process Violation Reporting Forms

NOAA Office of Law Enforcement (OLE) will designate a standard form used to document initial evidence of potential violations from a variety of sources, currently known as Violation Reporting Forms, LEADS Import Forms (LIFs), or the Approved Reporting Form.

By using the Internet, IFQ/CDQ fishermen, charter halibut fishermen and RB’s enter vessel landing information directly into the database. The data systems apply business rules and immediately run tests on this data to detect potential violations. Potential violations appear in an error log for notification to the data technicians. For some potential violations, notification is also sent back to fishermen and/or RB’s through the Internet. Upon detection of the potential violation in the error log, data technicians must communicate the information to AKD enforcement officers and special agents per Duty Officer Contact Procedures as provided by AKD using the approved reporting form.

Potential violations must be handled in real time and documented on the designated reporting form and e-mailed or faxed to the appropriate AKD enforcement officer or special agent immediately upon discovery. Often this must be followed with phone calls to the appropriate AKD enforcement officer, special agent, RB, and IFQ fisherman for troubleshooting purposes.

This is a primary duty as described in the Contractor’s internal training reference materials and must be handled immediately.

Specific tasks include:

a) Receive potential violation information detected by database. Accurately complete the approved and designated reporting form documenting potential violation.

b) E-mail or FAX a completed designated reporting form to the authorized officer per Duty Officer Contact Procedures as provided by AKD.

c) File electronic copies of the approved designated reporting form. Maintain these reports in a filing system. Retrieve filed reports and copy, fax, email or mail originals using evidence transmittal procedures upon request from AKD enforcement officers, special agents or Assistant Special Agent in Charge (ASAC)’s. Archive reports.

3.1.8 Receive and Process Daily Cumulative Production Logs, Daily and Charter Fishing Logs Daily Cumulative Production Logs (DCPLs), Daily Fishing Logs (DFLs) and Charter Fishing Logs are received by mail from the fishing industry on a regular basis per regulations. Data technicians enter the logs into a database, as well as maintain the files for investigators conducting investigations.

This is a secondary duty as described in the Contractor’s internal training reference materials and is done as time permits.

Specific tasks include:

a) Receive logs in the mail.

b) Data-enter log information into the database.

c) File hard or electronic copies of logs. Maintain log filing system. Retrieve filed logs and copy, fax, or mail originals using evidence transmittal procedures upon request from authorized officers. Archive logs.

d) Generate log reports from database and filing system as requested by AKD.

3.1.9 Receive and Process Product Transfer Reports

Product Transfer Reports (PTR’s) are faxed or electronically mailed to the data technicians from federally permitted processors or RB’s transferring fish products per regulations. Data technicians enter data from the PTR into a database, as well as maintain the files for investigators conducting investigations.

This is a secondary duty as described in the Contractor’s internal training reference materials that is done as time permits.

Specific tasks include:

a) Receive PTR’s in the mail and by fax and electronic mail from federally permitted processors and RB’s.

b) Data-enter PTR information into database.

c) File hard or electronic copies of PTR’s. Maintain PTR filing system. Retrieve filed PTR’s and copy, fax, email or mail originals using evidence transmittal procedures upon request from AKD enforcement officers. Archive PTR’s.

d) Generate PTR reports from database and filing system as requested by AKD.

3.1.10 Receive and Process Vessel Activity Reports

Vessel Activity Reports (VAR's) are received from industry by email or fax, and document federally permitted vessels entering and departing from the U.S. Exclusive Economic Zone with fish onboard. Data technicians maintain VAR files for investigators.

This is a secondary duty as described in the Contractor’s internal training reference materials and is done as time permits.

a) Receive VAR’s in the mail, by email or fax from federally permitted vessels.

b) Data-enter VAR information into database.

c) File hard or electronic copies of VAR’s. Maintain VAR filing system. Retrieve filed

VAR’s and copy, fax, email or mail originals using evidence transmittal procedures upon request from AKD enforcement officers. Archive VAR’s.

d) Generate VAR reports from spreadsheets and filing systems as requested by AKD.

3.1.11 Facilitation of Enforcement

This is a primary duty as described in the Contractor’s internal training reference materials.

a) Data technicians assist the public in contacting AKD authorized officers upon request. Data technicians follow Duty Officer Contact Procedures as provided by AKD Supervisors.

b) Data technicians create and maintain a LOOKOUT file for persons, vessels and permits of interest as requested by AKD enforcement officers.

c) Data technicians assist the public, NMFS, AKD, and other law enforcement personnel, as approved by the COR, in troubleshooting potential data entry and database errors.

3.1.12 Receive and Process Foreign Fisheries Data

Data technicians enter and retrieve foreign fisheries data received from foreign governments and fisheries organizations as approved by AKD.

This is a secondary duty as described in the Contractor’s internal training reference materials and is done as time permits.

a) Receive foreign fisheries data from foreign governments and fisheries organizations through AKD enforcement officers or special agents.

b) Enter foreign fisheries data into the database.

c) File hard or electronic copies of foreign fisheries data. Maintain foreign fisheries data filing system. Retrieve filed foreign fisheries data and copy, fax, or mail originals using evidence transmittal procedures upon request from enforcement officers. Archive foreign fisheries data.

d) Generate reports from database and filing system as requested by AKD.

3.1.13 Creation of Enforcement Reports

Data technicians generate a variety of reports for authorized officers and AKD supervisors.

Data technicians also retrieve data and generate reports from a wide variety of files for specific law enforcement cases upon request.

This is a primary duty as described in the Contractor’s internal training reference materialsand is done as time permits.

a) Data technicians generate custom reports from all databases and filing systems they maintain as described in Section D.1.3. Description of Tasks for AKD authorized officers upon request.

b) Data technicians assist authorized officers in preparing presentations of program reports.

c) Data technicians assist COR in creating new reports as needed.

3.2 Training

The Government is not responsible for training of data technicians, and/or the participation of data technicians in any training programs. It is a primary duty of the contractor to provide a training program(s), such as a Policy and Procedure Manual. The training costs will not be reimbursed and are at the contractor’s own expense.

At minimum the contractor shall:

a) Provide on-the-job training to data technician trainees including, but not limited to, annual training prior to the IFQ halibut/sablefish opening and other periodic training events.

b) Accept input and recommendations provided by data technicians to contractor and COR for improving training, including suggested improvements to eLandings documentation, manuals, support decision tree, and contact lists.

c) Provide performance evaluation of data technicians and data technician trainees to COR upon request.

d) Provide input for improvement and updating of Data Technician training procedure(s). The lead data technician will participate as assigned by COR to review, update, maintain, and provide recommendations for changes to the manual.

3.2.1 Program Coordination

The contractor shall provide and designate a Project Manager/Coordinator/Contract Liaison (PM) as the primary contact point for the Government’s Contracting Officer, Contracting Officer’s Representative and the contractor’s employees designated as key personnel. The project manager may also be the lead data technician, or may be a separate individual.

All contract questions and concerns shall be directed to the COR or Government Contracting Officer. The Contracting Officer is the only individual with the authority to amend this contract.

Any work outside the scope of this contract that is conducted without prior authorization of the Contracting Officer is done at the sole risk and expense of the contractor.

3.2.2 Project Manager

The contractor's PM shall be responsible for managing and overseeing the activities of all contractor personnel, as well as sub-contractor efforts used in performance of this contract. The Project Manager responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in the statement of work.

3.2.3 Project Manager and COR Meetings

The contractor's PM shall meet with the COR as necessary to maintain satisfactory performance and to resolve other issues pertaining to Government/Contractor procedures. At these meetings, a mutual effort will be made to resolve any and all problems identified and a rating from one (1) to five (5) will be determined. Written minutes of these meetings shall be prepared by the contractor, signed by the contractor's designated representative, and furnished to the Government within five (5) workdays of the subject meeting.

3.2.4 Key Personnel Changes

The contractor shall notify the COR at least fifteen (15) days in advance of any designation changes of key personnel. The contractor shall provide resumes of any proposed substitute to the COR for approval prior to any change or replacement of the key personnel.

4 Special Requirements This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security and Safety

This section describes the security and safety for this effort. The following sub-sections provide details of various considerations on this effort.

4.1.1 Security

The contractor’s project manager shall ensure that all NOAA required security check paper work is completed prior to data technicians starting work. Delegated staff within OLE will be responsible for processing all security background checks.Contractor is responsible for obtaining an official Common Access Card (CAC) for each employee upon completion and approval of background checks.

DD Forms 254: Overarching security requirements and Contractor access to classified information shall be as specified in the basic DD Form 254, which will be further identified in the DD Form 254 for each TO, as required. All contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable National Agency Check (NAC).

Visitor Group Security Agreement. The contractor shall sign a Contractor Visitor Group Security Agreement to protect classified information involved in performance under this contract or Task Order. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances;

reports; security checks; security guidance; emergency protection; protection of government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

At minimum the security prerequisites shall include:

a) All data technicians candidates must accurately complete NOAA Security’s Worksheet for Non- Employees (SWNE) and have it submitted and approved by the COR prior to beginning employment as data technicians under this contract.

b) All data technician candidates will be considered "probationary employees" on this contract until they successfully pass a background check by the NOAA WASC Security division. Data technician candidates must complete various security forms, have a criminal history check, and be fingerprinted as part of the background check.

c) All data technician candidates must successfully complete any NOAA mandated training program(s), online or otherwise, related to privacy/security awareness.The required training program details will be provided by NOAA personnel.

d) All data technician candidates must sign a Statement of Non-Disclosure form (NAO 216-100) as a condition of employment. This form will be provided by AKD as a part of the onboarding process.

e) All data technicians shall be responsible at the end of their employment for returning any government property, including documents, manuals, office keys, security key cards, parking passes, and any other supplies, equipment, or property.

f) Data technicians must strictly abide by all policies set forth in the NOAA mandated training program(s) regarding privacy/security awareness..

4.1.2 Safety

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91- 596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor's safety and health program. The Department of Defense (DoD) participates in the OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a DoD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Mishap Notification and Investigation: The contractor and its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The contractor shall notify (via telephone) the cognizant contracting officer, the contracting officer's representative, and/or other applicable members within four (4) hours of all mishaps or incidents. The Government person notified by the contractor will in-turn notify the Safety office.

Contractor notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the cognizant contracting officer, the contracting officer's representative, and/or the cognizant program manager, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is completed.

4.2 Transition

The contractor shall follow the transition plan submitted as part of the quote and keep the Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

4.3 Government Furnished Materials and Equipment

The Government (AKD) shall furnish the computer hardware, software, and supporting government furnished equipment (GFE) materials as required in support of the tasks requested in this statement of work. AKD Enforcement will furnish the contractor with all necessary office equipment and office supplies as detailed in Table 2 – Government Furnished Office Equipment required to accomplish the tasks and/or sub-tasks specified with the exception of the property required to be furnished by the contractor under Section 4.3.2.

http://www.osha.gov/dcsp/vpp/index.html

TABLE 2

GOVERNMENT FURNISHED OFFICE EQUIPMENT

ITEM QUANTITY

Desks 2 Desk Chairs 2 Desktop Computers 6 Laptop for the Lead Tech 1 Network Security Appliance 1 Monitors 6 Network Printers 3 Fax Machines 3 Telephones 3 Shredding Machine 1 Network Scanner 3 File Cabinets 14 Industrial Metal Shelves 4 CAC Card Reader 5

4.3.1 Maintenance of Government Furnished Equipment

The contractor / data technicians use government-owned office equipment, such as computers, printers, multi-line telephones, copy machines, fax machines, typewriters and shredders. They shall do routine maintenance of this equipment such as refilling of paper and changing toner cartridges, cleaning and emptying shredder waste to keep the equipment functioning properly.

The contractor / data technicians shall do routine troubleshooting of database and office equipment failure with vendors and/or technical representatives in person, by Internet, by fax, and/or over the telephone in a timely manner to facilitate repairs.

4.3.2 Contractor Furnished Spaces, Utilities and Equipment

As a part of the services provided under this statement of work the contractor is responsible for, and shall provide the following:

OFFICE SPACE

Facilities with secured exclusive room(s) with heat, power for office equipment, light, and enough space for at least the following: Enough space in a single office for two desks, six computers, six monitors, three printers, three fax machines, two telephones, and one shredding machine in accordance with the appropriate local, state and Federal ordinances regarding office spaces.

STORAGE SPACE

Enough storage space, at the same site as the office, for shelves to hold 80 archive boxes (box size = 12 inch x 10 inch x 16 inch) in accordance with the appropriate local, state and Federal ordinances regarding storage areas.

COPYING

On-site ability to make photocopies within hearing distance from the telephones that data technicians are required to answer in their exclusive secured work area. The contractor must supply access to an operational copy machine for the data technicians.

INTERNET CONNECTIVITY

High speed Internet connectivity, minimum download speed of 4 mbps (megabyte per second), with upload speeds of minimum 1…