Attachment_B_-_Quality_Assurance_Surveillance_Plan_0002.pdf

Quality Assurance Surveillance Plan

Crystal Reports and HDB Support

1 Objective The purpose of this plan is to provide quality assurance surveillance on the implementation activities for Crystal Reports and HDB support, used for data collection, storage, and dissemination. This plan provides a basis for the Contracting officer and Contracting Officer’s Representative (COR) to evaluate the quality of the Contractor’s performance. The oversight provided for in the contract and in this plan will help ensure that service levels reach and maintain the required levels throughout the contract term. Further, this plan provides the COR with a proactive way to avoid unacceptable or deficient performance.

2 Evaluation Methods 100% Review - This method is used for tasks that require full review of developments to be implemented. The COR, with technical assistance from other AAO and Regional office employees, will review, make recommendations, and approve proposed new water accounting reports.

Periodic Surveillance- This method will be used for tasks that only require a review of the Contractor’s performance at the mid-way and completion of the performance. The COR will develop surveys, review, and make recommendations during the implementation of tasks that require periodic surveillance.

3 Roles and Responsibilities Title or Responsibility Primary Name Contracting Officer Rex Amicone Contracting Specialist Bridgette Sena Contracting Officer’s Representative Lucas Barrett

4 Specific Task Surveillance Method Listing of Acceptable Quality Levels (AQL)

Task# Tasks Descriptors Performance Work Standard

AQL Maximum Allowable Degree of Variation

Method of Surveillance

Date and Degree Accepted

1, 2, 3, 4, 5 Metadata and Report Development and Maintenance

Technical Content, Accuracy, Professional Quality

100% Performance

5 % 100% Review

1, 2, 4 Daily Operations Technical Content, Response Time

<72 hours response to problems with HDB and reports

48 Hours 100% Inspection

1, 2, 3, 4 Data and Best Known Practice Updates

Technical Content, Accuracy, Professional Quality, Response Time

100% Performance

10% Periodic Surveillance twice per year

4, 5 User Satisfaction Presentation, Technical Content, Professional Quality

75% User satisfaction

10% Periodic Surveillance twice per year