B08_Attachment_2_Performance_Work_Statement.pdf

Cabrillo National Monument San Diego, CA

SCOPE OF WORK:

Visitor Use Areas Custodial Service Contract

Visitor Center Complex Lighthouse Complex

Tidepool Area

NATIONAL PARK SERVICE

PACIFIC WEST REGION

Introduction:

The work and services for this scope consists of the following tasks to be performed every Friday- Sunday for a period of 12 months for the base year. The contract will also include four (4) one-year option periods.

Cabrillo National Monument (CABR) is a unit of the National Park Service (NPS) and manages all the National Park property located in the Point Loma area of San Diego. All work required of this contract will be performed within the boundaries of CABR which is located at:

CABR is located on the southern end of Point Loma and operates from 9:00 a.m. to 5:00 p.m. Currently, extended hours are in effect between Memorial and Labor Day Weekends when the park remains open until sunset.

This service contract is for custodial services at CABR, the purpose of this janitorial service is to provide a safe, sanitary, environmentally protective, and esthetically pleasing environment for park visitors and employees.

General Provisions:

• Contractor may use any public restroom.

• Contractor parking and equipment storage areas will be designated by the Park. No company signs shall be installed on government property. Eating will be performed in areas designated by the Park.

• Contractor must be distinguishable to staff and visitors using a simple, identifiable uniform, such as a polo shirt with company logo, or similar. Please provide submittal for approval.

• Contract services identified as “required prior to opening” need to be completed no later than 9:00am on contract workdays (Friday-Sunday). This includes holidays.

• The contractor will notify the contracting officer representative (COR) by phone/text and email of any lapses in coverage with as much notice as possible, a minimum of 24 hours’ notice prior to a lapse in coverage is preferred.

• Contractor will provide documentation that each staff member has reviewed work requirements of this contract before starting work.

• COR will designate a point of contact for this contract. If POC is not available, contact COR.

• All material and waste removed or generated by work of this contract shall be properly disposed of in the dumpsters located on-site.

• During cleaning of public restrooms, required prior to opening, contractor will check functionality of all sinks, toilets, urinals, and soap/hand sanitizer dispensers and report any maintenance issues to the COR.

• Contractor will log time and date when AM and PM restroom cleanings are done. Log will be located at restrooms and provided by NPS.

Materials and Supplies:

The contractor will be responsible for providing the following:

• Uniforms to be worn during contracted work (see attachment for examples).

• Any PPE (other than disposable gloves) required to complete work.

• Transportation to access the work locations.

The NPS will provide the following at each work location as well as access to the custodial supply in the event more is needed.

• Tools required for custodial work: Spray bottles, scrubbing pads, toilet bowl brushes, brooms, mops, mop buckets, vacuum cleaners, hand dusters, trash grabbers.

• Cleaning products for custodial work: Disinfectant cleaner, floor cleaner, glass cleaner.

• Consumable custodial supplies: Toilet paper, trash bags, liquid hand soap, liquid hand sanitizer, paper towels, mop heads, toilet seat covers.

Specific locations where custodial work is to be performed is as follows:

• Visitor Center (VC) Complex:

o Main Visitor Restrooms (8 toilets, 3 urinals, 8 sinks, 8 soap dispensers, 2 hand sanitizer dispensers, 2 diaper changing stations, 4 trash receptacles, approximately (aprox.) 800 sq ft of hard flooring.

o Cabrillo Museum Exhibit (approx. 500 sq ft of carpet) o Auditorium (approx. 600 sq ft of carpet) o Administration o VC Complex Paths and Walkways (3 trash receptacles) o Main VC Parking Lots

• Lighthouse Complex o Old Point Loma Lighthouse o Assistant Keepers Quarters (AKQ) Museum and Restroom (1 toilet, 1 sink, 1 soap dispenser, 2 hand sanitizer dispensers, 1 trash receptacle) o Lighthouse Comfort Station (5 toilets, 1 urinal, 2 sinks, 2 soap dispensers, 2 trash receptacles) o Whale Watch

• Tidepools Area o Tidepool Area Vault Toilets (2 toilets, 2 hand sanitizer dispensers, approx. 200 sq ft of hard flooring) o Tidepool Area Parking Lot #1 o Path Leading to Tidepool Entrance

Pictures of locations listed above included as attachments to this SOW Specific locations are shown on provided map as attachment to this SOW.

Visitor Center Complex:

Public Restrooms Cabrillo Museum Exhibit and Auditorium Main VC Parking Lots VC Complex Paths and Walkways

*Prior to accessing Administration or AKQ, ensure security alarm has been disabled in Administration Breakroom in accordance with standard operating procedures provided by NPS. Instructions on how to disarm alarm system are a simple two-step process that will be provided prior to notice to proceed.

VC Complex Public Restrooms Sanitation/Custodial

LOCATION: Main Visitor Restrooms FREQUENCY: Twice Daily TIMING: Required once prior to opening and again between 12pm and 2pm

PERFORMANCE

STANDARD:

1. Using provided disinfectant, clean all toilets, urinals, sinks, hand dryers, diaper changing stations, and wall tiles around sinks, toilets, urinals, and hand dryers.

2. Using provided glass cleaner, clean all mirrors.

3. Refill as needed with provided supplies all, toilet paper, toilet seat covers, and soap dispensers as needed.

4. Empty large trash bins and small wax bag waste bins as needed. Replace with provided trash bags and wax bags.

5. Sweep floors clean of all waste and debris placing any swept-up material in a trash bin.

6. Verify functionality of all sinks, toilets, urinals, and soap/hand sanitizer dispensers.

VC Complex Public Restrooms Sanitation/Custodial

LOCATION: Main Visitor Restrooms FREQUENCY: Once Daily TIMING: Required once prior to opening

PERFORMANCE

STANDARD:

1. Using provided tools and products, wet mop all floors in each restroom.

VC Complex Paths and Walkways Trash Removal

LOCATION: Behind administration and next to auditorium FREQUENCY: Once daily, more if needed TIMING: Required once prior to opening, check in afternoon and empty again if more than half full.

PERFORMANCE

STANDARD:

1. Check trash bins behind administration building and next to auditorium, empty trash.

2. Replace with provided, new trash bags.

3. Walk along all paths and walkways in the VC Complex, pick up any trash found and dispose of in trash receptacles/dumpsters.

VC Complex Main Parking Lots

Trash Removal LOCATION: VC complex parking lots and adjacent walkways.

FREQUENCY: Once daily TIMING: Any time prior to 2pm

PERFORMANCE

STANDARD:

1. Walk/drive through parking lots and pick up any trash found in parking lots and along walkways adjacent to parking areas.

VC Auditorium Building

Vacuuming LOCATION: VC Complex Auditorium and Cabrillo Exhibit FREQUENCY: Once daily TIMING: Required once prior to opening

PERFORMANCE

STANDARD:

1. Vacuum entrance mats and carpet in Cabrillo Exhibit.

2. Vacuum entrance mat and carpet in Auditorium.

3. Straighten chairs into rows.

VC Complex Administration

Sanitation/Custodial LOCATION: Inside Administration building north end.

FREQUENCY: 1x per month TIMING: Saturday or Sunday

PERFORMANCE

STANDARD:

1. Clean microwave, toaster oven, and toaster inside and out.

2. Clean countertops and sink with provided cleaning products.

3. Dust/wipe down and horizontal surfaces that are readily accessible.

4. Sweep and wet mop floor.

Lighthouse Complex:

Old Point Loma Lighthouse Assistant Keepers Quarters Lighthouse Comfort Station Whale Watch Overlook

AKQ Public Restroom

LOCATION: Public restroom adjacent to AKQ building FREQUENCY: Twice daily TIMING: Required once prior to opening and again between 12pm and 2pm

PERFORMANCE

STANDARD:

1. Using provided disinfectant, clean toilet, sink, hand dryer, and wall tiles around sink, toilet, and hand dryer.

2. Using provided glass cleaner, clean mirror.

3. Refill as needed with provided supplies, toilet paper, toilet seat covers, and soap in dispenser as needed.

4. Empty large trash bin and small wax bag waste bin as needed. Replace with provided trash bags and wax bags.

5. Sweep floor clean of all waste and debris placing any swept-up material in a trash bin.

6. Wet mop floor.

7. Verify functionality of all sinks, toilets, urinals, and soap/hand sanitizer dispensers.

Lighthouse Comfort Station

LOCATION: Comfort station below lighthouse to the west FREQUENCY: Twice daily TIMING: Required once prior to opening, as needed after.

PERFORMANCE

STANDARD:

1. Using provided disinfectant, clean all toilets, urinals, sinks, hand dryers, diaper changing stations, and wall tiles around sinks, toilets, urinals, and hand dryers.

2. Using provided glass cleaner, clean all mirrors.

3. Refill as needed with provided supplies all, toilet paper, toilet seat covers, and soap dispensers as needed.

4. Empty large trash bins and small wax bag waste bins as needed. Replace with provided trash bags and wax bags.

5. Sweep floors clean of all waste and debris placing any swept-up material in a trash bin.

6. Verify functionality of all sinks, toilets, urinals, and soap/hand sanitizer dispensers.

Old Pt. Loma Lighthouse Opening

LOCATION: Old Pt. Loma Lighthouse FREQUENCY: Once Daily

TIMING: Prior to opening

PERFORMANCE

STANDARD:

1. Unlock Lighthouse front door and secure in open position.

2. Inspect stairwell and landings for any trash and dispose of if found.

Lighthouse Complex

LOCATION: Lighthouse Complex Area FREQUENCY: Once per day TIMING: Prior to or just after opening

PERFORMANCE

STANDARD:

• Walk around walkways and paths at lighthouse complex, including Whale Watch Overlook, and pick up any trash found in those areas.

Tidepools Area:

Tidepools Vault Toilets Tidepools Parking Lot #1 Patch to Tidepools Entrance

LOCATION: Vault toilet building adjacent to parking lot #1 FREQUENCY: Twice daily TIMING: Required once prior to opening and again between noon and 2pm

PERFORMANCE

STANDARD:

1. Using provided disinfectant, clean toilet seats and risers and hand sanitizer dispensers.

2. Refill as needed with provided supplies all, toilet paper and refill hand sanitizer dispensers.

3. Empty large trash bins as needed. Replace with provided trash bags.

4. Sweep floors clean of all waste and debris placing any swept-up material in a trash bin.

5. Wet mop floors.

6. Verify functionality of all toilets and soap/hand sanitizer dispensers.

Tidepool Parking and Path

LOCATION: Parking lot #1 and walking path to tidepool entrance FREQUENCY: Once daily TIMING: Prior to 2pm

PERFORMANCE

STANDARD:

1. Walk around parking lot and path to tidepool entrance and pick up any trash found in those areas.

SECURITY & WORK HOURS:

• All work identified in the SOW as “required prior to opening” shall be completed daily by 9am. The contractor shall determine an appropriate and reasonable start time in order to accomplish this and have this schedule approved by the park prior to the Notice to Proceed.

• Contractors will be given access to areas required for the completion of identified work. There will be no access given to other areas of the park outside of normal business hours.

Adjustment for Inadequate Performance;

A) Well maintained and sanitized public use areas are the National Park Service’s goals. Routine inspection shall be performed to minimize work improperly performed. Such inspections are designed only to assure that the NPS pays only for those services, which have been specified, and adequately completed by the contractor.

B) In the event the contractor fails to successfully perform the required work, the National Park Service has the right to withhold partial payment.

Invoices and Payments All invoices shall be furnished to the COR and Contracting Officer monthly via e‐mail as a stand-alone attachment in the form of a progress invoice clearly showing; Total yearly contract cost, any previous payments, current invoice amount, and total funds remaining (un-paid) on the contract for approval prior to submitting the invoice in the Invoice Processing Platform (IPP), see IPP clause for details. Invoices shall include a list of all areas cleaned, dates of each cleaning, dates of the billing cycle and billed amount. The total annual cost of the contract shall be divided into 12 equal monthly payments.

Contracting Officer Representative:

The COR shall be delegated via COR appointment letter by the Contracting Officer. COR contact information shall be provided via e-mail after award with a copy of the COR appointment letter.

Pictures of Work Locations

Main Visitor Restrooms

Cabrillo Museum Exhibit

Auditorium

VC Complex Paths and Walkways

Main VC Parking Lots

Assistant Keeper’s Quarters Museum and Restroom

Comfort Station

Whale Watch

Tidepool Area Parking Lot

Path Leading to Tidepool Entrance

Map