HALE_Traffic_Parking_Control_PWS-revised_8_20_25_0002.pdf

PERFORMANCE WORK STATEMENT (PWS)

TRAFFIC AND PARKING CONTROL SERVICES

for

FOR HALEAKALĀ SUMMIT SUNSET OPERATIONS

REVISION 1 – 7/10/25

REVISION 2 - 8/20/25

April 25, 2025

Prepared by: Ari Wong, Chief Ranger

HALEAKALA NATIONAL PARK – MAUI, HAWAII

National Park Services (NPS)

Table of Contents

1.0 DESCRIPTION OF SERVICES

1.0.1 Definitions

1.1 BACKGROUND

1.2 SCOPE OF SERVICE

1.2.1 Contractor Qualifications

1.3 PERMITS, LICENSE & INSURANCE

1.4 GOVERNMENT FURNISHED SUPPORT

1.5 DELIVERABLES

2.0 CONTRACT PERFORMANCE

2.1 PRE-PERFORMANCE MEETING

2.2 CONTRACTOR WORK SCHEDULE

2.3 PROGRESS MEETINGS

2.3.1 Progress Meeting Minutes ............................................................... Error! Bookmark not defined.

2.4 CONTRACTOR’S QUALITY CONTROL

2.4.1 Contractor’s Quality Control Plan (QCP)

2.4.2 Contractor’s Quality Control Checklist(s)

2.5 QUALITY ASSURANCE

2.5.1 Service Summary: ............................................................................. Error! Bookmark not defined.

2.6 GOVERNMENT REMEDIES ............................................................. Error! Bookmark not defined.

2.7 COMMERCIAL WARRANTY ........................................................... Error! Bookmark not defined.

3.0 CONTRACTOR PERSONNEL

3.1 CONTRACT MANAGER

3.2 CONTRACTOR PERSONNEL APPEARANCE

3.3 REMOVAL OF CONTRACTOR EMPLOYEES

3.4 EMPLOYEE RESTRICTIONS ........................................................... Error! Bookmark not defined.

3.5 EMPLOYEE ROSTER

4.0 PARK GROUNDS REQUIREMENTS ................................................... Error! Bookmark not defined.

4.1 WORK RESTRICTIONS & RESOURCE PROTECTION ............. Error! Bookmark not defined.

4.1.1 Preservation of Natural Features .................................................... Error! Bookmark not defined.

4.1.2 Invasive Species Prevention

4.2 INSTALLATION SECURITY AND ACCESS REQUIREMENTS Error! Bookmark not defined.

4.3 SAFETY REQUIREMENTS AND REPORTS

4.4 DAMAGES TO GOVERNMENT BUILDINGS, EQUIPMENT OR VEGETATION

4.5 OFF LIMIT SIGNS

4.6 CONSERVATION OF UTILITIES .................................................... Error! Bookmark not defined.

5.0 FINANCIAL REQUIREMENTS ............................................................. Error! Bookmark not defined.

5.1 PAYMENTS TO THE CONTRACTOR ............................................ Error! Bookmark not defined.

5.2 DEPOSIT PAYMENTS

5.3 CONTRACT FINANCING

6.0 GENERAL INFORMATION

6.1 DAYS AND HOURS OF OPERATION:

6.2 HOLIDAYS & CLOSURES

6.3 DELIVERY AND STORAGE OF MATERIALS .............................. Error! Bookmark not defined.

7.0 APPENDICES ........................................................................................... Error! Bookmark not defined.

1.0 DESCRIPTION OF SERVICES

This project requires the provision of daily traffic and parking control services at two locations within Haleakalā National Park: the Summit Visitor Center (~10,000 feet elevation) and the Summit Entrance Station (~7,000 feet elevation). Contractor personnel will assist National Park Service (NPS) staff in ensuring an orderly flow of traffic, directing vehicles to available parking, and implementing access restrictions during periods of full capacity, specifically during peak sunset visitation hours.

1.0.1 Definitions

CO: Contracting Officer COR: Contracting Officer’s Representative NPS: National Park Service HALE: Haleakala National Park

1.1 BACKGROUND

Haleakalā National Park attracts large crowds to its summit for sunset viewing, resulting in significant traffic congestion, parking challenges, and safety concerns. Concurrently, a construction project is scheduled to begin in September 2025 and continue through May 2026, overlapping with peak visitor seasons. As a result of this construction project, up to 45% of all available parking spaces will be unavailable for the duration of the project.

With these spaces unavailable parking and traffic control will be critical to maintaining visitor access, safety and enjoyment. This Performance Work Statement (PWS) seeks to engage a qualified traffic control contractor to manage vehicular and pedestrian traffic, optimize parking operations, and ensure public safety during this period.

1.2 SCOPE OF SERVICE

The Contractor shall provide all labor, equipment, materials, and supervision necessary to manage traffic and parking at the Haleakalā Summit during the performance period, with a focus on daily sunset hours (Sunset times vary significantly seasonally) and other peak times as identified by the National Park Service (NPS). Services shall be adaptable to construction schedules, weather conditions, and fluctuating visitor volumes.

• Provide three (3) trained personnel daily to assist with traffic and parking management at designated park locations.

• Operate from 3 hours before sunset to 1 hour after sunset, not including transit time to and from the work site.

• Implement visitor guidance on parking management, and vehicle turnaround procedures at the Summit Entrance Station.

• Coordinate activities with on-site NPS staff.

The contractor shall

Supply all necessary personnel, equipment, and materials compliant with federal (e.g., MUTCD), state, and local regulations

Maintain flexibility to adjust operations based on real-time conditions (e.g., weather, construction delays, visitor surges)

Train staff to handle peak crowds and emergency scenarios effectively;

Ensure staff learn disengagement or de-escalation techniques or attend NPS orientation for working with the public (can be done as on the job training for new staff) Ensure contractor staff will not engage with irate, aggressive, antagonistic or belligerent motorists.

Contractor is to ensure staff disengage in these circumstances and summon NPS assistance as appropriate Contractor shall not provide visitor information, except to give driving or parking direction Contractor must provide one vehicle for daily contractor use. The contractor shall provide a vehicle for their employees use to access the summit and park entrance area, transport personnel between traffic posts, and be used to help block or divert traffic. This vehicle must be equipped with flashing yellow warning lights on the roof. Contractor vehicle should be clearly marked with contractor’s company name and or logo. When not in use, the contractor vehicle may be parked at the Headquarters Visitor Center at 7,000 feet or outside of the park at their discretion.

Contractor shall provide functional line of site radios for all three contractors working daily in order to coordinate internal traffic control activities. Radios should able to be purchased commercially and will not require complex FCC licenses to use. Radios must be equipped with batteries that will last for the duration of the shift and should be able to function in cold, wet weather. Contractor shall be responsible for charging and maintenance of their radios.

Contractor shall provide high visibility, DoT approved, safety vests and jackets as well as lighted traffic wands for their employees use. Safety vests and jackets must be uniform in appearance and display company logo and or name to indicate to the public that contractors are operating in an official capacity.

Wearing of DoT approved high-visibility clothing as the outermost layer is mandatory.

Contractors should be advised that temperatures at the summit during sunset hours can fluctuate between 70- and 35-degrees Fahrenheit. Contractors should provide high quality cold weather clothing to their staff.

1.2.1 Contractor Qualifications

Demonstrated expertise in traffic and parking management for high-traffic public venues.

Ability to operate in construction zones and environmentally sensitive areas.

Certified personnel (e.g., ATSSA or equivalent) and a proven safety record.

1.3 PERMITS, LICENSE & INSURANCE

The Contractor shall be responsible for obtaining and holding all necessary permits, licenses and insurance required to accomplish these services, including final disposition. The contractor shall be responsible for complying with all Federal, State and Local requirements for traffic control and any other service activities made under this effort. The contractor shall be responsible to ensure sub-contractors possess the appropriate licensing for the sub-contracted service activities provided.

1.4 GOVERNMENT FURNISHED SUPPORT

NPS will provide access to summit roads, parking areas, and construction schedules.

NPS rangers will provide law enforcement and emergency response. Maui Police, Fire and Paramedics may also provide emergency response as needed.

NPS will designate a Project Manager as the primary point of contact.

NPS will provide at least one radio to contractor to coordinate traffic control activities and to request

Rangers to respond in the event of an emergency. NPS will be responsible for this radio’s maintenance and batteries.

1.5 DELIVERABLES

The Contractor shall submit the following to NPS:

1. Traffic and Parking Management Plan: Due before start of the contract period detailing proposed strategies to meet performance objectives, including contingency measures.

2. Weekly Performance Summaries: Submitted by Tuesday each week, recapping the previous weeks operations, challenges, and resolutions.

2.0 CONTRACT PERFORMANCE

2.1 PRE-PERFORMANCE MEETING

The Contractor shall participate in a mandatory pre-performance meeting with the Government to discuss pre-performance coordination, contract performance expectations, and any relevant operational requirements. This meeting will cover key topics to ensure a shared understanding of roles, responsibilities, performance standards, and communication protocols necessary for successful contract execution. The Contractor's attendance is required to facilitate effective collaboration and alignment on all aspects of contract performance. The pre-performance meeting shall typically take place prior to performance start but the CO may authorize performance start prior to the pre-performance meeting.

2.2 CONTRACTOR WORK SCHEDULE

Pre-Performance Phase: October 13 through October 14, 2025. Two (2) days of Pre-Performance

Orientation to be completed with NPS staff at Haleakala National Park prior to the Active Performance Phase. The training duration is four hours each day. All contractor personnel who will be staffed for this project are advised to attend this training.

Active Performance Phase: October 15, 2025, through April 30, 2026 (daily operations).

Schedule:

Due to changes in sunset times, the following schedule shall be adhered to for the project time period:

Month Days Daily Operational Hours Staffing October 17 3:00 pm - 7:00 pm 3 personnel/day

November 30 2:45 pm - 6:45 pm 3 personnel/day December 31 2:45 pm - 6:45 pm 3 personnel/day

January 31 3:00 pm - 7:00 pm 3 personnel/day February 28 3:30 pm - 7:30 pm 3 personnel/day

March 31 3:30 pm - 7:30 pm 3 personnel/day April 30 3:45 pm - 7:45 pm 3 personnel/day

Total Performance Period: 200 Days (10/13/25-4/30/26) Daily Operational Hours: 4 hours/day Days per Week: 7 days/week Personnel Required: 3 individuals

2.3 PROGRESS MEETINGS

The CO, COR, other government personnel, as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, required contract modification(s), unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summary of unsatisfactory inspections and customer complaints and shall provide insight into any identified trends, root cause analysis, and performance improvement plan.

2.4 CONTRACTOR’S QUALITY CONTROL

The Contractor shall develop and maintain a quality program to ensure the services described by this PWS are performed in accordance with commonly accepted commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2.0, Service Summary.

2.4.1 Contractor’s Quality Control Plan (QCP)

The Contractor shall develop and maintain a Quality Control Plan that, at a minimum, communicates: (1) What will be monitored; (2) How monitoring will take place; (3) When monitoring will take place; (4) Who will conduct monitoring; and, (5) How monitoring efforts and results will be documented.

2.4.2 Contractor’s Quality Control Checklist(s)

The Contractor shall develop and maintain one or more Quality Control Checklists that align with the Contractor’s QCP and capture, at a minimum, the following: (1) Tasks; (2) Validation of acceptability of tasks; (3) Inspector name; (4) Inspection method; (5) Inspection date; and, (6) Inspection time.

2.5 QUALITY ASSURANCE

The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this PWS. The CO will appoint a primary and alternate representative for management of the day-to-day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the Contractor after contact award. The contractor shall provide work schedules to the Contracting Officer’s Representative (COR) in accordance with paragraph 2.2 of this PWS. The COR may inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. NPS will monitor Contractor performance through:

Daily site inspections by park staff.

Review of weekly summaries and visitor feedback.

Periodic performance reviews with the Contractor (monthly or as needed).

Non-compliance with QCPs may result in corrective action requests or payment adjustments.

3.0 CONTRACTOR PERSONNEL

Contractor should ensure that staff are physically able to work at high altitudes (10,000 feet or less) in potentially cold and wet conditions while standing for up to 4 hours at a time. Contractor personnel will be engaging in active traffic management during the 4 hour daily work period. Contractor personnel must be able to communicate and coordinate clearly and effectively with each other and with NPS personnel

3.1 CONTRACT MANAGER

The contractor shall establish a contract manager or alternate(s) that can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to discuss contract related matters. The contractor shall provide the CO the telephone number(s) where performance validation results and complaints can be reported. This information will be kept updated by the contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

3.2 CONTRACTOR PERSONNEL APPEARANCE

Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. All contractor personnel shall always be fully clothed while performing the services of this contract. "Fully Clothed" is deemed to mean that a shirt (or T-shirt), trousers, closed-toe shoes and personal protective equipment, shall always be worn. High visibility Department of Transportation approved reflective vests, and or jackets must be worn at all times. Tact, diplomacy, and courtesy shall always be used during contact with the community.

3.3 REMOVAL OF CONTRACTOR EMPLOYEES

The contractor shall utilize only experienced, responsible and capable employees in the performance of this contract. The CO may require that the contractor remove any employees who endanger persons or property, or whose continued employment under this contract is inconsistent with the interests of the U.S. Government.

3.5 EMPLOYEE ROSTER

The Contractor shall provide a complete roster of all personnel (including the Contract Manager) to the COR prior to start of performance. The roster must include all employee names and telephone numbers. The Contractor shall maintain a current listing of employees, providing updates as changes occur.

4.1.2 Invasive Species Prevention

a. General: The introduction of non-native species including invasive weeds and plants; invasive pests such coqui frogs and frog eggs, little fire ants (LFA), and insects including termites; other vertebrae species such as rats, mice, and reptiles; and diseases such as Rapid ‛Ōhi‛a Death (ROD) spread through contaminated soil can threaten the park’s rare and endangered plants and animals or can create new populations of non-native species not traditionally found in the park. Ensure all vehicles, equipment, machinery, cutting tools, base yards, staging areas, materials, material packaging, material deliveries, material storage, and personal protective equipment (PPE) are clean and free of invasive weeds and plants, invasive pests, and ROD spread through soil.

b. Vehicles, Equipment, & Machinery: In order to prevent the spread of invasive species, the contractor shall comply with the following:

1. Vehicles, equipment, and machinery must be thoroughly pressure washed and visibly free of dirt, mud, plant debris, and invasive pests. Areas of particular concern include bumpers, grills, hood compartments, under the battery, wheel wells, undercarriage, cabs and truck beds.

2. The interior and exterior of vehicles, equipment and machinery must be free of rubbish. The interiors of vehicles and the cabs of machinery must be vacuumed clean. Floor mats must be sanitized with a solution of >70% isopropyl alcohol or a freshly mixed 10% bleach solution.

3. All vehicles, equipment, and machinery shall park on pavement and not under trees (where possible).

4. All vehicles, equipment, and machinery will be subject to inspection by NPS personnel.

5. All vehicles, equipment, and machinery that do not pass inspection will be turned away. The vehicle will not be allowed into the park for at least 48 hours.

6. All vehicles, equipment, and machinery leaving the park for any reason must be cleaned prior to re-entry into the park and will require re-inspection.

7. All vehicles, equipment, or machinery being stored at a private residence are to be kept in a pest free area, preferably in a garage, on pavement, and not under trees. Such vehicles, equipment, or machinery will be subject to additional inspection.

4.3 SAFETY REQUIREMENTS AND REPORTS

The Contractor shall perform work in a safe manner as required by the Occupational Safety and Health Administration’s (OSHA) requirements. The Contractor shall immediately provide a verbal report to the CO and COR for each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact.

4.4 DAMAGES TO GOVERNMENT BUILDINGS, EQUIPMENT OR VEGETATION

Damages to government buildings, equipment, or vegetation are addressed in FAR 52.237-2, Protection of Government Buildings, Equipment and Vegetation. The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

4.5 OFF LIMIT SIGNS

Contractor employees shall adhere to any warning and/or ”OFF LIMITS” signs posted at the park. As required by federal, state, or local law and/or DOI or NPS policy, the Contractor shall post warnings and/or “OFF LIMITS” signs at the entrances of jobsite, and barricades around the jobsite while the equipment and/or systems are being serviced. The Contractor shall control all personnel desiring access into jobsite areas when work is in progress.

5.2 DEPOSIT PAYMENTS

The Government shall not make payments for equipment, items, and/or other materials until a benefit is conferred.

Payments shall not be made to reimburse the Contractor for deposits required for these items.

5.3 CONTRACT FINANCING

The requirements of FAR Part 32.003 apply and the Government will not provide contract financing for purchases made under the authority of FAR Part 13.

6.0 GENERAL INFORMATION

6.1 DAYS AND HOURS OF OPERATION:

The Contractor shall perform the required services during the following hours:

Operational Days per Week: 7 days Daily Hours per Person: 4 hours per day using the above monthly work schedule due to fluctuations in sunset times.

Assumptions and Constraints:

Construction schedules may shift, requiring adaptive responses.

Weather (e.g., fog, wind) may affect visibility and traffic conditions.

Visitor volumes will peak during holidays and weekends, demanding scalable solutions.

6.2 HOLIDAYS & CLOSURES

Work shall be performed on Holidays.

APPENDIX A – Park Visitor Rules APPENDIX B – Facility Map