HALE_Traffic_Parking_Control_PWS-revised_7_10_25_0001.pdf

PERFORMANCE WORK STATEMENT (PWS)

TRAFFIC AND PARKING CONTROL SERVICES

for

FOR HALEAKALĀ SUMMIT SUNSET OPERATIONS

REVISION 1-7/10/25

April 25, 2025

Prepared by: Ari Wong, Chief Ranger

HALEAKALA NATIONAL PARK – MAUI, HAWAII

National Park Services (NPS)

Table of Contents

1.0 DESCRIPTION OF SERVICES

1.0.1 Definitions

1.1 BACKGROUND

1.2 SCOPE OF SERVICE

1.2.1 Contractor Qualifications

1.3 PERMITS, LICENSE & INSURANCE

1.4 GOVERNMENT FURNISHED SUPPORT

1.5 DELIVERABLES

2.0 CONTRACT PERFORMANCE

2.1 PRE-PERFORMANCE MEETING

2.2 CONTRACTOR WORK SCHEDULE

2.3 PROGRESS MEETINGS

2.3.1 Progress Meeting Minutes

2.4 CONTRACTOR’S QUALITY CONTROL

2.4.1 Contractor’s Quality Control Plan (QCP)

2.4.2 Contractor’s Quality Control Checklist(s)

2.5 QUALITY ASSURANCE

2.5.1 Service Summary:

2.6 GOVERNMENT REMEDIES

2.7 COMMERCIAL WARRANTY

3.0 CONTRACTOR PERSONNEL

3.1 CONTRACT MANAGER

3.2 CONTRACTOR PERSONNEL APPEARANCE

3.3 REMOVAL OF CONTRACTOR EMPLOYEES

3.4 EMPLOYEE RESTRICTIONS

3.5 EMPLOYEE ROSTER

4.0 PARK GROUNDS REQUIREMENTS

4.1 WORK RESTRICTIONS & RESOURCE PROTECTION

4.1.1 Preservation of Natural Features

4.1.2 Invasive Species Prevention

4.2 INSTALLATION SECURITY AND ACCESS REQUIREMENTS

4.3 SAFETY REQUIREMENTS AND REPORTS

4.4 DAMAGES TO GOVERNMENT BUILDINGS, EQUIPMENT OR VEGETATION

4.5 OFF LIMIT SIGNS

4.6 CONSERVATION OF UTILITIES

5.0 FINANCIAL REQUIREMENTS

5.1 PAYMENTS TO THE CONTRACTOR

5.2 DEPOSIT PAYMENTS

5.3 CONTRACT FINANCING

6.0 GENERAL INFORMATION

6.1 DAYS AND HOURS OF OPERATION:

6.2 HOLIDAYS & CLOSURES

6.3 DELIVERY AND STORAGE OF MATERIALS

7.0 APPENDICES

1.0 DESCRIPTION OF SERVICES

This project requires the provision of daily traffic and parking control services at two locations within Haleakalā National Park: the Summit Visitor Center (~10,000 feet elevation) and the Summit Entrance Station (~7,000 feet elevation). Contractor personnel will assist National Park Service (NPS) staff in ensuring an orderly flow of traffic, directing vehicles to available parking, and implementing access restrictions during periods of full capacity, specifically during peak sunset visitation hours.

1.0.1 Definitions

CO: Contracting Officer COR: Contracting Officer’s Representative NPS: National Park Service HALE: Haleakala

1.1 BACKGROUND

Haleakalā National Park attracts large crowds to its summit for sunset viewing, resulting in significant traffic congestion, parking challenges, and safety concerns. Concurrently, a construction project is scheduled to begin in August 2025 and continue through April 2026, overlapping with peak visitor seasons. As a result of this construction project, up to 45% of all available parking spaces will be unavailable for the duration of the project.

With these spaces unavailable parking and traffic control will be critical to maintaining visitor access, safety and enjoyment. This Performance Work Statement (PWS) seeks to engage a qualified traffic control contractor to manage vehicular and pedestrian traffic, optimize parking operations, and ensure public safety during this period.

1.2 SCOPE OF SERVICE

The Contractor shall provide all labor, equipment, materials, and supervision necessary to manage traffic and parking at the Haleakalā Summit during the performance period, with a focus on daily sunset hours (Sunset times vary significantly seasonally) and other peak times as identified by the National Park Service (NPS). Services shall be adaptable to construction schedules, weather conditions, and fluctuating visitor volumes.

• Provide four (4) trained personnel daily to assist with traffic and parking management at designated park locations.

• Operate from 3 hours before sunset to 1 hour after sunset, not including transit time to and from the work site.

• Implement visitor guidance, parking management, and vehicle turnaround procedures at the Summit Entrance Station.

• Coordinate activities with on-site NPS staff.

The contractor shall supply all necessary personnel, equipment, and materials compliant with federal (e.g., MUTCD), state, and local regulations; maintain flexibility to adjust operations based on real-time conditions (e.g., weather, construction delays, visitor surges); train staff to handle peak crowds and emergency scenarios effectively; train staff in de-escalation techniques in working with the public and provide one vehicle for daily contractor use.

1.2.1 Contractor Qualifications

Demonstrated expertise in traffic and parking management for high-traffic public venues.

Ability to operate in construction zones and environmentally sensitive areas.

Certified personnel (e.g., ATSSA or equivalent) and a proven safety record.

1.3 PERMITS, LICENSE & INSURANCE

The Contractor shall be responsible for obtaining and holding all necessary permits, licenses and insurance required to accomplish these services, including final disposition. The contractor shall be responsible for complying with all Federal, State and Local requirements for waste disposal and any other service activities made under this effort.

The contractor shall be responsible to ensure sub-contractors possess the appropriate licensing for the sub-contracted service activities provided.

1.4 GOVERNMENT FURNISHED SUPPORT

NPS will provide access to summit roads, parking areas, and construction schedules.

NPS rangers will assist with enforcement and emergency coordination as available.

NPS will designate a Project Manager as the primary point of contact.

1.5 DELIVERABLES

The Contractor shall submit the following to NPS:

1. Traffic and Parking Management Plan: Due by July 15, 2025, detailing proposed strategies to meet performance objectives, including contingency measures.

2. Daily Performance Summaries: Submitted each morning, recapping the previous day’s operations, challenges, and resolutions.

3. Final Performance Report: Due by May 15, 2026, evaluating overall success against performance standards and recommending future improvements.

2.0 CONTRACT PERFORMANCE

2.1 PRE-PERFORMANCE MEETING

The Contractor shall participate in a mandatory pre-performance meeting with the Government to discuss pre-performance coordination, contract performance expectations, and any relevant operational requirements. This meeting will cover key topics to ensure a shared understanding of roles, responsibilities, performance standards, and communication protocols necessary for successful contract execution. The Contractor's attendance is required to facilitate effective collaboration and alignment on all aspects of contract performance. The pre-performance meeting shall typically take place prior to performance start but the CO may authorize performance start prior to the pre-performance meeting.

2.2 CONTRACTOR WORK SCHEDULE

Pre-Performance Phase: July 2025 (planning and preparation).

Active Performance Phase: August 01, 2025 – April 30, 2026 (daily operations).

Closeout Phase: May 2026 (equipment removal and final reporting).

Month Weeks Task Description Staffing

August 2025 5 Daily traffic control services 4 personnel/day

Sep 2025 4 Ongoing sunset operations 4 personnel/day

Oct 2025 4 Continued traffic and parking control 4 personnel/day

Nov 2025 4 Daily oversight and reporting 4 personnel/day

Dec 2025 5 Daily traffic and safety enforcement 4 personnel/day

Jan 2026 4 Daily operations and visitor guidance 4 personnel/day

Feb 2026 4 Ongoing sunset coverage 4 personnel/day

Mar 2026 5 Final month of scheduled service 4 personnel/day

• Total Performance Period: 35 weeks

• Daily Operational Hours: 4 hours/day

• Days per Week: 7 days/week

• Personnel Required: 4 individuals

2.3 PROGRESS MEETINGS

The CO, COR, other government personnel, as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, required contract modification(s), unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summary of unsatisfactory inspections and customer complaints and shall provide insight into any identified trends, root cause analysis, and performance improvement plan.

2.3.1 Progress Meeting Minutes

The CO will develop meeting minutes and distribute those minutes to the Government team and the Contractor.

Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

2.4 CONTRACTOR’S QUALITY CONTROL

The Contractor shall develop and maintain a quality program to ensure the services described by this PWS are performed in accordance with commonly accepted commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2.0, Service Summary.

2.4.1 Contractor’s Quality Control Plan (QCP)

The Contractor shall develop and maintain a Quality Control Plan that, at a minimum, communicates: (1) What will be monitored; (2) How monitoring will take place; (3) When monitoring will take place; (4) Who will conduct monitoring; and, (5) How monitoring efforts and results will be documented.

2.4.2 Contractor’s Quality Control Checklist(s)

The Contractor shall develop and maintain one or more Quality Control Checklists that align with the Contractor’s QCP and capture, at a minimum, the following: (1) Tasks; (2) Validation of acceptability of tasks; (3) Inspector name; (4) Inspection method; (5) Inspection date; and, (6) Inspection time.

2.5 QUALITY ASSURANCE

The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this PWS. The CO will appoint a primary and alternate representative for management of the day-to-day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the Contractor after contact award. The contractor shall provide work schedules to the Contracting Officer’s Representative (COR) in accordance with paragraph 2.2 of this PWS. The COR may inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. NPS will monitor Contractor performance through:

Daily site inspections by park staff.

Review of daily summaries and visitor feedback.

Periodic performance reviews with the Contractor (monthly or as needed).

Non-compliance with AQLs may result in corrective action requests or payment adjustments.

2.5.1 Service Summary:

1. Traffic Management Standard: Traffic flows without significant backups or delays (average wait time not to exceed 15 minutes during peak hours).

Metric: Daily observations by NPS staff; visitor complaints logged via park feedback systems.

Acceptable Quality Level (AQL): 90% of peak days meet the wait time standard.

1. Parking Operations Standard: Parking spaces are utilized efficiently, with no more than 5% of vehicles turned away due to lack of space during sunset hours.

Metric: Parking occupancy rates recorded daily; number of vehicles denied parking.

AQL: 95% of days achieve the parking availability standard.

2. Pedestrian Safety Standard: No pedestrian-vehicle incidents occur due to inadequate separation or signage.

Metric: Incident reports submitted to NPS.

AQL: Zero incidents attributable to Contractor negligence.

3. Construction Coordination Standard: Construction activities do not disrupt visitor access during peak hours unless pre-approved by NPS.

Metric: Number of unapproved disruptions reported by NPS or construction supervisor.

AQL: 100% compliance with pre-approved schedules.

4. Emergency Preparedness Standard: Contractor supports emergency response within 10 minutes of NPS notification.

Metric: Response time logs during drills or actual emergencies.

AQL: 100% of responses meet the time standard.

2.6 GOVERNMENT REMEDIES

The Contracting Officer (CO) will follow FAR 52.212-4 Contract Terms and Conditions-Commercial Items, for the contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

2.7 COMMERCIAL WARRANTY

The Government shall receive the same warranty service as the Contractor’s most favored customers. If the services fail to be performed, the Contractor shall correct the defects, deficiencies, and/or affected area(s) at no additional cost to the Government.

3.0 CONTRACTOR PERSONNEL

3.1 CONTRACT MANAGER

The contractor shall establish a contract manager or alternate(s) that can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to discuss contract related matters. The contractor shall provide the CO the telephone number(s) where performance validation results and complaints can be reported. This information will be kept updated by the contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

3.2 CONTRACTOR PERSONNEL APPEARANCE

Contractor personnel shall present a neat appearance. contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. All contractor personnel shall always be fully clothed while performing the services of this contract. "Fully Clothed" is deemed to mean that a shirt (or T-shirt), trousers, closed-toe shoes and personal protective equipment, if required, shall always be worn. Tact, diplomacy, and courtesy shall always be used during contact with the community.

3.3 REMOVAL OF CONTRACTOR EMPLOYEES

The contractor shall utilize only experienced, responsible and capable employees in the performance of this contract. The KO may require that the contractor remove any of his/her employees who endanger persons or property, or whose continued employment under this contract is inconsistent with the interests of the U.S.

Government.

3.4 EMPLOYEE RESTRICTIONS

The Contracting Officer is authorized to restrict employment under the contract of any contractor employee or prospective contractor employee who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

3.5 EMPLOYEE ROSTER

The Contractor shall provide a complete roster of all personnel (including the Contract Manager) to the COR prior to start of performance. The roster must include all employee names and telephone numbers. The Contractor shall maintain a current listing of employees, providing updates as changes occur.

4.0 PARK GROUNDS REQUIREMENTS

4.1 WORK RESTRICTIONS & RESOURCE PROTECTION

The NPS is the steward of unique resources found within the national parks. The NPS is committed to protecting natural, cultural, historical, archaeological, and other resources found within the parks and the adjacent lands.

4.1.1 Preservation of Natural Features

The contractor shall comply with the following work restrictions:

1. Prevent damage to natural surroundings.

2. Provide temporary barriers to protect existing trees, tree roots, plants, grass areas and lawns that are directly impacted by construction operations.

3. Do not fasten ropes, cables, or guys to existing trees, rock outcrops, or other natural features.

4. Do not remove, injure, or destroy existing trees, tree roots, or plants without approval by the

Contracting Officer or unless it’s explicitly required in the contract documents.

5. If a tree, tree branch, root, or mass of vegetation is preventing the contractor from completing the work, notify the Contracting Officer immediately for a determination. Trees may need to be surveyed by park staff for bird nests prior to removal, and tree removal / trimming may be subject to additional restrictions if project is in Hawaiian hoary bat habitat.

6. Carefully supervise the excavation, grading, filling, equipment movement, and other construction operations near trees and tree branches to prevent damage.

4.1.2 Invasive Species Prevention

a. General: The introduction of non-native species including invasive weeds and plants; invasive pests such coqui frogs and frog eggs, little fire ants (LFA), and insects including termites; other vertebrae species such as rats, mice, and reptiles; and diseases such as Rapid ‛Ōhi‛a Death (ROD) spread through contaminated soil can threaten the park’s rare and endangered plants and animals or can create new populations of non-native species not traditionally found in the park. Ensure all vehicles, equipment, machinery, cutting tools, base yards, staging areas, materials, material packaging, material deliveries, material storage, and personal protective equipment (PPE) are clean and free of invasive weeds and plants, invasive pests, and ROD spread through soil.

b. Vehicles, Equipment, & Machinery: In order to prevent the spread of invasive species, the contractor shall comply with the following:

1. Vehicles, equipment, and machinery must be thoroughly pressure washed and visibly free of dirt, mud, plant debris, and invasive pests. Areas of particular concern include bumpers, grills, hood compartments, under the battery, wheel wells, undercarriage, cabs and truck beds.

2. The interior and exterior of vehicles, equipment and machinery must be free of rubbish. The interiors of vehicles and the cabs of machinery must be vacuumed clean. Floor mats must be sanitized with a solution of >70% isopropyl alcohol or a freshly mixed 10% bleach solution.

3. All vehicles, equipment, and machinery shall park on pavement and not under trees (where possible).

4. All vehicles, equipment, and machinery will be subject to inspection by NPS personnel.

5. All vehicles, equipment, and machinery that do not pass inspection will be turned away. The vehicle will not be allowed into the park for at least 48 hours.

6. All vehicles, equipment, and machinery leaving the park for any reason must be cleaned prior to re-entry into the park and will require re-inspection.

7. All vehicles, equipment, or machinery being stored at a private residence are to be kept in a pest free area, preferably in a garage, on pavement, and not under trees. Such vehicles, equipment, or machinery will be subject to additional inspection.

4.2 INSTALLATION SECURITY AND ACCESS REQUIREMENTS

Contact the COR and CO for guidance on installation security and access requirements.

4.3 SAFETY REQUIREMENTS AND REPORTS

The Contractor shall perform work in a safe manner as required by the Occupational Safety and Health Administration’s (OSHA) requirements. The Contractor shall immediately provide a verbal report to the CO and COR for each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact.

4.4 DAMAGES TO GOVERNMENT BUILDINGS, EQUIPMENT OR VEGETATION

Damages to government buildings, equipment, or vegetation are addressed in FAR 52.237-2, Protection of Government Buildings, Equipment and Vegetation. The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

4.5 OFF LIMIT SIGNS

Contractor employees shall adhere to any warning and/or ”OFF LIMITS” signs posted at the park. As required by federal, state, or local law and/or DOI or NPS policy, the Contractor shall post warnings and/or “OFF LIMITS” signs at the entrances of jobsite, and barricades around the jobsite while the equipment and/or systems are being serviced. The Contractor shall control all personnel desiring access into jobsite areas when work is in progress.

4.6 CONSERVATION OF UTILITIES

The contractor shall instruct employees in utility conservation practices. The contractor shall be responsible for operating under conditions, which preclude the waste of utilities. The contractor shall comply with additional energy policies upon notification by the CO.

4.7 CLEANLINESS

The Contractor is responsible for cleanliness of the service areas. This includes, but is not limited to, washing, sweeping, dusting and other janitorial services necessary to maintain the area in a clean and sanitary condition.

The contractor shall furnish such supplies as required.

5.0 FINANCIAL REQUIREMENTS

5.1 PAYMENTS TO THE CONTRACTOR

As a general policy, the National Park Service makes payments after work is complete for one time service and supply contracts. Recurring service contracts are paid at varying frequencies based the terms and conditions within the contract. The CO may establish a payment schedule, but payments will only be made after the Government has received a distinguishable benefit. Regardless of payment frequency, the process for payment is the same.

The contractor shall submit their request for payment via IPP. The request for payment must be based on work completed.

The Contractor shall:

(a) Submit to the COR and RO all invoices for review and approval.

(b) Ensure invoices are associated with the correct contract prior to submission.

(c) Ensure invoices identify the Contract Line Item Number (CLIN) under which the invoiced performance tasks and/or items are associated.

(d) Ensure billing aligns with any established CO-approved payment schedule.

(e) Ensure final invoice results in $0 balance prior to submission.

After submission to IPP, the RO will receive a payment request through FBMS and coordinate approval/rejection with the COR (courtesy copy the CO and CS).

If the invoice is approved by the COR, the RO will process for payment.

5.2 DEPOSIT PAYMENTS

The Government shall not make payments for equipment, items, and/or other materials until a benefit is conferred.

Payments shall not be made to reimburse the Contractor for deposits required for these items.

5.3 CONTRACT FINANCING

The requirements of FAR Part 32.003 apply and the Government will not provide contract financing for purchases made under the authority of FAR Part 13.

6.0 GENERAL INFORMATION

6.1 DAYS AND HOURS OF OPERATION:

The Contractor shall perform the required services during the following hours:

• Operational Days per Week: 7 days

• Daily Hours per Person: 5 hours, from 4:00pm to 7:30pm local time.

Assumptions and Constraints:

• Construction schedules may shift, requiring adaptive responses.

• Weather (e.g., fog, wind) may affect visibility and traffic conditions.

• Visitor volumes will peak during holidays and weekends, demanding scalable solutions.

6.2 HOLIDAYS & CLOSURES

No work shall be performed on Holidays. Contractor shall make every effort to schedule work on days other than those noted below.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Birthday Veterans Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

6.3 DELIVERY AND STORAGE OF MATERIALS

All materials delivered and placed in storage shall be protected from the weather, humidity and temperature variations, dirt and dust, or other contaminants by the contractor.

6.4 DISPOSAL OF MATERIALS

All debris and unserviceable materials generated under this contract such as industrial waste, non-recyclable materials and equipment/material not listed on hand-receipts shall be disposed of off-base by the contractor in accordance with the prevailing and applicable laws. Hand receipt items require turn-in action by the contractor when the listed items have to be replaced.

7.0 APPENDICES

The Government will make all of the below listed documents, forms, references and report formats directly addressed within this Performance-Based Work Statement available. Supplements or amendments to the below listed materials from any organizational level may be issued during the life of the contract. When notified by the CO, the Contractor shall immediately implement those changes in publications, which result in a decrease, or no change in the contract price. Prior to implementing any such revision, supplement, or amendment that will result in an increase in contract price, the Contractor shall submit to the CO a price proposal and obtain prior approval. Price proposals shall be submitted within 15 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. Changes in the contract price due to supplements and amendments shall be considered under the FAR 52.212-4, Contract Terms and Conditions – Commercial Items clause. Failure of the Contractor to submit a price proposal within 15 calendar days from the date of receipt of any change, shall entitle the Government to performance in accordance with such change, at no increase in contract price.

APPENDIX A – Park Visitor Rules APPENDIX B – Facility Map