A04 0040501311 SOW Revised_0001.pdf

NATIONAL PARK SERVICE (NPS)

Canyon de Chelly National Monument (CACH)

Phone System Project Statement of Work

This project will replace the two Phone Systems that serve Canyon de Chelly National

Monument. - This statement of work issued by the National Park Service is for installation of a new telecom system, phones, associated hardware, software, performing the programming, and maintenance support. This scope of work describes the minimum level of performance required by the government. Alternate designs and or equipment minimum required standards are not accepted. All equipment must be new and unused. *Connecting non-government devices to the government data network is strictly prohibited. All technicians performing the work must be certified by Avaya.

Description of Work

Install one Avaya IP Office 500v2 (or most current) for Canyon de Chelly NM (CACH) in AZ.

This will include:

19 total Avaya J139 desk phone or most current

1 total Avaya B179 speakerphone or most current

2spare J139 deskphones and licenses

-Details are in the Requirements and Specification section 1.0

Period of Performance

- Finish no later than 90 days after award.

Site Survey

- Date TBD by Contracting Officer. Attendance is not required to submit a bid, but is highly recommended.

1.0 Requirements and Specification

1.1 Location and details

- Canyon de Chelly National Monument (CACH), 3 Miles East HWY 191 (RT 7), CHINLE, ARIZONA 86503

- This phone system and phones serves the headquarters and outlying office buildings on the CACH campus Local Area Network.

- This system will run on the existing POTS lines for in/out calling. The phone switch should support 4 analog ports.

- Install a new Avaya VoIP Telecom System and associated hardware and software for the voice network at CACH will require one systems with 4 digit dialing on internal phones.

- The system must be Trade Agreement Act (TAA) compliant (limits allowed countries of origin).

- The system must be IPV6 compliant or have the capability to become compliant in the future based on manufacturer plans, specifications, business roadmaps, etc.

- Be programmable via web browser interface.

- This system must have the latest version of software and all devices must be compatible with the proposed Avaya IP Office.

- The system must support voice, caller ID, and fax.

- The demarc is located in the HQ building with fiber between local buildings. Park is using Aruba switches.

- IP Office equipment will fit in provided 19” equipment racks.

- Ensure proper grounding based on manufacturer specifications.

- System must have the capability for remote system maintenance using a secure meeting and no direct access. No contractor IT equipment can be attached to the Government network.

-Allow voice to use one vLAN and data on another vLAN. The IP Offices should have at least 2 Network Interface Cards.

- Remove all old phone sets and phone switches and other old phone components and neatly pack for proper electronics disposal by CACH staff.

- Vendor will work with NPS IT for any Aruba data switch programing ( Contact T. Boden out of region).

- The vendor must provide all settings with complete / correct syntax needed to route the VoIP traffic between all the sites using the Enterprise Switch Network (ESN). All sets regardless of data connection must function as designed. All features listed must be active and fully operational before project close out.

- Telephone sets will act as a network switch. Phone sets connect to the wall Ethernet port and the computer will connect to the phone.

- The VoIP Telephone switch will use IP address and subnet mask to be determined, one for voice and another for the park’s 10. range for data.

- VoIP phone sets will use dynamic IP assignment from the phone system. IP ranges will be provided by the government.

- Coordinate with the local phone company to ensure the users have caller ID and E911.

Participate in testing.

- All licenses reside on the telecom switch. Specific counts of devices and licenses are listed below.

- Connect phone system to relevant circuits, POTS lines.

- Install all phones in the specific locations determined by CACH Staff. Contractor to provide patch cable with each phone (at least CAT 5e).

- Replace current auto attendant with new auto attendants, program the auto-attendants, and provide training to CACH administrators on how to change / program auto attendant.

- Enable (4) digit extension dialing on all internal VoIP sets at CACH.

- Program all DIDs into the system and assign to users as determined by CACH. Data will be provided to awardee.

- Resolve potential voice quality issues such as echo, static, etc.

- Test all phones to ensure operability.

- Vendor is responsible for cleaning the work area at the end of each day and after the project.

- At the completion of the project the vendor is responsible for restoring all walls, floors, and other surfaces to the condition they were in prior to the commencement of work activity.

- Produce and provide: as-built logical diagram for CACH voice network.

- Provide and install (19) phone desk sets and licenses plus voicemail, (1) VOIP conference phones and licenses. Specific locations are noted below for distribution. Add an additional 2 spare phone desk sets and 2 spare voice and voice mail licenses.

- Provide in-person, on site, instructor lead, user overview training about basic set operation.

Training will be conducted in a room to be provided by the government. Vendor must perform

20 - 30 minute long, user training sessions with up to (10) participants in each session. The training must include hands on use time for the users. The users should be taught how to use the features associated with the set and system. A visual aid or online tutorial does not substitute for instructor lead training.

- Provide in-person, on site, instructor led, in-depth administrator training in a room to be provided by the government. Vendor must perform (1) 1 hour long or as needed, in-depth system administrator training sessions with up to (3) attendees. This session must cover everything covered in the user training in addition to how to perform all system administration functions. A visual aid or online tutorial does not substitute for instructor lead training.

- One year Warranty on the installation for all equipment and all contractor performed work.

- All fax, alarm, and credit card readers will be stand-alone POTS devices separate from the phone system.

Details on number per location:

CACH offices

20 phones

***Of those above the following types will be needed…

19 desk phones of with the following specifications: J139 or newer

1 speakerphones with the following specifications: B179 or newer

Spares

2 desk phones with voice and voicemail licenses

1.1.1 BID option

- One year phone service and support; NBD per hour on-site charge, site trip charge, same day phone support charge.

1.2 Applicable Standards and Regulations

- The Contractor shall conform to, and be compliant with all applicable Federal Communications

Commission (FCC) rules and regulations, local construction codes, and established industry standards. The Contractor shall also be compliant with NPS Structured Cable Plant Standard, Mar 7, 2017. The standards shall be applied during the engineering, fabrication, assembly, wiring, installation, testing, operation, maintenance, and management of the system(s) or service(s). If a conflict arises between standards, the contractor shall submit written requests for clarification citing the specific particulars to the Contracting Officer. The Contracting Officer will respond with written direction.

1.3 Site Access

− Contractor will coordinate with CACH staff on all access to buildings and offices.

- The contractor shall restore walls, ceilings, and floors if they become damaged by contractor or sub-contractor employees. The restoration must bring the worksite to the appearance and condition that existed prior to the work being performed.

- The contractor is also responsible for cleanup, removal, and disposal of any debris associated with their installation of equipment and restoration of the building if damaged.

1.4 Deliverables

- Inspection and Acceptance: All equipment must be new and have original warranty. In the absence of other agreements negotiated with respect to time provided for government review, deliverables will be inspected by an onsite inspector and reported to COR and CO.

1.5 Contract Type

- This is a firm fixed price contract.

1.6 Service Interruptions

- All service interruptions must be coordinated with CACH staff approved by COR and the time of service interruption must be as short as possible. The NPS shall be notified as far in advance as possible of any scheduled interruptions by the contractor, but no less than 24 hours prior to the planned interruption. The contractor shall inform the government as soon as it is known that there may be an occurrence, which may result in an interruption of service.

1.7 Invoices

- Invoices must show item detail and work order references. Invoices without correct work order reference or inadequate line item detail will be returned as improper invoices.

1.8 Points of Contact

- NOTE: The contractor shall immediately bring problems or potential problems affecting performance to the attention of the Contracting Officer, COR, and Project Manager. Problems affecting a particular action should be resolved prior to starting the specific task. Verbal reports must be followed up with written reports when directed by the COR, or Contracting Officer

Onsite

Mytrle Burnside

Budget Analyst

Administrative Section

2.0 Special terms and conditions

2.1 Security

- The work itself is unclassified. However, work on this contract is in government facilities and involves data network / telecom equipment. Therefore, the government retains the right to request removal of contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interests of the government. The reason for removal will be fully documented in writing by the Contracting

Officer. When and if such removal occurs, the contractor will, within 5 working days, assign qualified personnel to any vacancy(ies) thus created. The government also retains the right to require an escort of contractor employees within sensitive / classified areas if the government deems it is required. The contractor will be notified in writing in the event this is required.

2.2 Personal Identity Verification of Contractor Personnel

- Personal Identity Verification of contractor personnel by business badge, ID’s or uniforms.

2.3 Key Personnel

- The contractor shall identify key personnel in the technical proposal regardless of the type of task. It is required that personnel certified by the manufacturer perform the work, and copies of their certifications must be submitted to the government with the vendor proposal. Key personnel may not be added nor removed from the task without express approval of the Contracting

Officer.

2.4 Payment Procedures & Status Report

- All invoicing will be done per procedures to be determined by the Contracting Officer at the time of award.

2.5 Government Furnished Items

- The government will provide the following:

- The existing physical space needed and structures.

- Information needed to perform the work to include but not limited to: extension ranges, IP addresses, etc.

Contractor Furnished Items

- Everything other than aforementioned government furnished items.

3. Proposal Submission

3.1 General Instructions

- Submission of an itemized proposal will be submitted electronically via email to the

Contracting Officer.

3.2. Price

- In an effort to receive the highest quality solution at the lowest price possible, the government requests all available discounts on all materials and services offered by contractors for this requirement. Provide lowest possible price on initial submission.

4.0 Proposal Evaluation:

Price and technical are equal.

All of the evaluation criteria must be met in order for the proposal to be considered

“responsive.”

A non-responsive submittal will not undergo further review once it is deemed non-responsive and will be eliminated from consideration.

Evaluation Factors:

- Did the contractor provide copies of applicable certifications for the technicians involved in the project? (Contractor must include copies of certificates in the proposal and annotate when each certificate expires). Copies of applicable certificates are required to be considered responsive.

- Can the contractor meet the period of performance? If so, written confirmation must be present in the bid to be considered responsive.

- Did the contractor include a narrative response that explains how the work will be accomplished? Written narrative is required to be considered responsive.

- Did the contractor include three (3) past performance records from projects of similar scope that were successfully completed within (2) years from the date of their proposal’s submission? These past performance evaluations are required to be considered responsive.