Carlsbad Rec Custodial Services Performance Statement 2021.docx

Bureau of Land Management Carlsbad Recreation Sites Custodial Services Performance Work Statement

Bureau of Land Management Carlsbad Field Office Pecos District

101 Project Scope

101.1

A. Scope of Work

This recreation site custodial services contract calls for regularly scheduled maintenance, including basic cleaning services, site maintenance, restroom maintenance and clean-up of litter/debris around the designated nine (9) recreation sites (2 sites with 2 locations each) . Except as noted under Government-furnished Property, the Contractor shall provide all management, tools, equipment, labor, supplies, and incidentals necessary to ensure custodial services are performed at the nine different recreation sites. This contract will cover a one-year period with four option years.

101.2

B. Recreation Sites

The following is a list of nine (9) recreation sites that this custodial services contract applies to. The locations of each of these sites shall be included in an Attachment.

1. Hackberry Lake Off Highway Vehicle Area

2. Alkali Lake Off Highway Vehicle Area

3. NM 137 Back Country Byway

4. Black River SMA (Cottonwood Day Use Area & (2) swimming holes)

5. Parks Ranch

6. La Cueva Non-Motorized Trails

7. Conoco Lake

8. Chosa Campground

9. Sunset Reef Campground 101.3

C. Recreation Sites Visits per Week

Hackberry Lake (OHV)

Once per week

Hackberry Dunes

Alkali Lake (OHV) Area

Twice per month

NM 137 Back Country Byway

Black River SMA (Cottonwood Day Use Area

Black River (2) swimming holes

Twice per monthly

Parks Ranch

La Cueva Non-Motorized Trails

Conoco Lake

Chosa Campground

Sunset Reef Campground

102 Description of Work

102.1

A. Basic Cleaning Services

The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement.

1. Basic Cleaning Services; Vault Toilets

The interior of each vault toilet shall be thoroughly cleaned during each recreation site visit. Cleaning shall include, removal of all human waste from the inside/outside the toilet, removal of trash and other debris in and around the building, completely refilling the toilet paper.

· Toilet paper racks shall be completely refilled with paper, and partial rolls shall be left for use on the wall bar above the racks.

· Vault Deodorizers shall be put in the vaults each time they are cleaned.

· Insecticides shall be used as necessary to rid the vault toilet structure of insects and webs.

The contractor shall report to the Government when the waste accumulation in the vault toilets reach three-quarters of the vault capacity.

2. Basic Cleaning Services; Cleaning of other Facilities

All facilities in each designated recreation site shall be checked for cleanliness and maintain a satisfactory facility condition.

· Facilities shall be cleaned using water and hand wipes to remove dust, dirt, bird droppings, etc.

· Charcoal grills and fire rings shall be cleaned and maintained by removing charcoal, dirt and any other debris accumulation so that the underlying surface; metal, concrete, or earth, is noticeable.

· Insecticides shall be used as necessary to rid facilities of insects and webs.

The contractor shall report to the Government any significant damage to any facility that offers a safety hazard, compromises the functional operation of a facility, or seriously degrades the visual quality of a recreation site.

Safety and functional hazards shall be reported within 24 hours of any site visit. Visual problems shall be reported within 3 calendar days of any site visit.

· Damage shall be reported to Tracy Hughes or Ty Allen

Tracy Hughes, Outdoor Recreation Planner (575)234-5992 tshughes@blm.gov

Ty Allen, Resource Assistant Field Manager (575)234-5978 thallen@blm.gov

3. Basic Maintenance Services: Grounds Clean up

All lands within a recreation site shall be inspected for trash or litter, and all such materials shall be picked up, bagged, and transported to an authorized landfill or dumpsite. Note: Trash drums are placed in a metal holder and drum must be lifted straight up out of the holder. Drums could weigh 100 pounds or more depending what was put in them.

· The Contractor shall take all retrieved trash to an approved landfill or dump site.

· All trash and debris shall be fully secured in the service vehicle while operating on federal, state, or local highways and roadways.

4. Major Repairs: Major Grounds Clean up

For the purpose of this contract, the cleanup of major trash piles will be defined as major repair if the amount of debris exceeds the capacity of the service vehicle; as with facility restoration or replacement, the Contractor may be called upon to remove large trash dumps or large individual items of debris left at recreation sites; pre-approval of large-scale removal work by the government shall be required.

5. Recording of Service Visits

A Record of Service Visit form will be provided by the Government, this will be submitted at the time of each payment request. This form will have the name and phone number of the service provider, the date, the start and end time service was performed, and the recreation site.

102.2

A. Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

102.3

B. Performance Standards Table 1

Basic Cleaning Services - Vault Toilets

Vault toilet interiors at the Hackberry Lake OHV Area (1 toilet), Hackberry Dunes (1 toilet) Cottonwood Day Use Area (1 toilet), La Cueva (1 toilet) and Sunset Reef Campground (1 toilet) shall be thoroughly cleaned each week with a pressurized water washing. Cleaning shall include the removal of all human waste from the inside/outside of the toilet seat riser. The toilet paper racks shall be completely refilled with paper, and partial rolls left for use on the wall bar above the racks. Exterior wall surfaces shall be washed if there is noticeable dust/dirt accumulation. Use insecticides as necessary to rid toilet structure of insects and their webs.

The contractor shall report to the Government when human waste accumulation in a vault reaches three-quarters of the vaults holding capacity.

See SOW 102.1-1

95% of all facilities meet the Performance Standards and are without customer complaints for the month.

Periodic, random, observations, complaints

Basic Cleaning Services - Cleaning of Other Facilities

All facilities in a recreation sites named in Table 1 shall be checked for cleanliness, and water or hand wiping used to remove dust/dirt or “bird droppings.” Charcoal and dirt accumulation shall be removed from fire rings and grills so that the underlying metal, concrete or earthen facility surface is noticeable. Basic maintenance includes the removal of vegetation debris (the cutting of unwanted plants (weeds and grasses) to 4 inches within an area of 10 feet from recreation facilities). Active bird nests should be reported and not disturbed during vegetation removal. Use insecticide as necessary to rid structures of insects and their webs.

See SOW 102.1-2

95% of all facilities meet the Performance Standards and are without customer complaints for the month.

Basic Cleaning Services - Cleaning of Other Facilities

The contractor shall report to the Government any significant damage to any facility that offers a safety hazard, compromises the functional operation of a facility, or seriously degrades the visual quality of a recreation site. Safety and functional hazards shall be reported within 24 hours of any site visit. Visual problems shall be reported within 3 calendar days of any site visit.

See SOW 102.1-2

100% of all facilities damage or major repair reported to BLM.

Basic Maintenance Services - Grounds Clean up

All lands within a recreation site named in Table 1shall be inspected for litter or trash, and all such materials shall be picked up, bagged, and transported by the Contractor to an authorized landfill or dumpsite The Contractor shall be responsible for any costs associated with dumping fees and shall provide proof (Receipts) of the landfill use upon the request of the Government. All trash and debris shall be fully secured in the service vehicle while operating on federal, state or local highways and roadways.

See SOW 102.1-3

98% of all facilities meet the Performance Standards and are without customer complaints for the month.

Major Repairs - Major Grounds Clean up The cleanup of major trash piles will be defined as major repair if the amount of debris exceeds the capacity of the service vehicle; As with facility restoration or replacement, the Contractor may be called upon to remove large trash dumps or large individual items of debris left at recreation sites; pre-approval of large-scale removal work by the government shall be required.

See SOW 102.1-4

90% As requested by the CO or COR

102.4

C. Personal Appearance and Equipment

The Contractor, and all employees, shall dress in a manner appropriate to represent the interest of the Government. Clothing must be properly fitting, clean, and free of tears or holes which may be offensive to the public. The Contractor’s service vehicle shall be cleaned on a regular basis, and must be free of major body damage, rust, and exposed primer surfaces; both front and rear bumpers shall be present. The service vehicle shall remain free of trash/debris accumulation, except during times of transporting recreation site trash bags and other debris to authorized dump locations. An ongoing or frequent lack of personal or equipment appearance shall be grounds for the termination this of contract.

103 Government Furnished Properties

103.1

A. Description The Government will furnish to the Contractor the following list of supplies and materials (or equivalent products) to accomplish the work required in this contract. The Government will provide Material Safety Data Sheets (MSDS) sheets for the listed supplies and materials.

a. Toilet paper

b. Cleaning solution - Lysol Professional Action Cleaner or Equivalent (dilution rate: 1 quart to 100 gallons of water).

c. Vault deodorant

d. Trash bags - plastic, 50 to 60 gallon, 13.5 to 1.7 mil.

e. Replacement facility components as required

f. Insecticide, squirt bottles

g. Miscellaneous cleaning supplies: toilet brush, floor brush (narrow head), trash tongs, and protective gloves.

103.2

B. Supplies and Material pickup

Supplies and Materials shall be obtained by the Contractor from the Carlsbad Field Office Warehouse.

The Contractor shall call the Warehouseman at least 48 hours in advance to set an appointment for pick up during normal business hours (9:30 AM-3:00 PM), Monday thru Friday, excluding Federal Holidays.

104 General Information

104.1

A. Period of Performance

The period of performance shall be one year with four option years, from date of award through 12 calendar months, to provide janitorial/maintenance services to recreation sites listed under Section 101.2. All recreation sites are visited year-round.

104.2

B. Quality Control Plan

The Contractor shall develop and maintain a quality control plan, to ensure custodial and maintenance services are performed in accordance with commonly accepted commercial practices.

104.3

C. Quality Assurance

The government will periodically evaluate the Contractor’s performance.

ATTACHMENT I

QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

SURVEILLANCE METHOD (Check): _____ Random Sampling _____ 100% Inspection _____ Periodic Inspection _____ Customer Complaint LEVEL OF SURVEILLANCE SELECTED (Check):

_____ Monthly _____ Quarterly _____ As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE = ______%

SERVICE PROVIDER’S PERFORMANCE (Check): ____ Meets Standards ____ Does Not Meet Standards

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD:

PREPARED BY: ___________________________________ DATE: _____________________

ATTACHMENT II

QUALITY ASSURANCE MONITORING FORM –

CUSTOMER COMPLAINT INVESTIGATION

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

DATE/TIME COMPLAINT RECEIVED: _____________ ________ AM / PM

SOURCE OF COMPLAINT: _______________________________ (NAME)

_______________________________ (ORGANIZATION)

_______________________________ (PHONE NUMBER)

_______________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: _____________ ______AM / PM

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________RECEIVED AND VALIDATED BY:__________________________________________________

PREPARED BY: ___________________________________ DATE: _____________________

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