A04_Statement_of_Work_-_Kiosk_System.docx

PERFORMANCE-BASED WORK STATEMENT

GENERAL INFORMATION

Introduction The United States Geological Survey (USGS) is requesting bids for an indoor interactive kiosk.

Background The USGS, in cooperation with Suffolk County, NY, is conducting a water monitoring initiative designed to provide accurate, real-time water-quality data while increasing public awareness and access to this critical information. Suffolk County’s sole-source aquifer system provides water for 1.5 million residents, while its coastal and freshwater ecosystems support industries such as tourism, aquaculture, and recreation. Maintaining water quality is essential for public health, economic stability, and environmental resilience. Increasing challenges such as nutrient pollution, emerging contaminants, and saltwater intrusion require science-driven proactive solutions. The Suffolk County Comprehensive Water Resources Management Plan outlines strategies to address these issues, emphasizing long-term monitoring, data transparency, and public engagement. In direct support of these goals, the USGS is establishing five strategically located monitoring stations that continuously measure key water-quality indicators. To increase public awareness, the USGS is installing an interactive kiosk at a high-traffic location. This kiosk will display real-time water-quality information and educational content.

Definitions / Applicable Documents U.S. Geological Survey https://waterdata.usgs.gov/ Scope The USGS requests bids for an indoor, one-sided interactive kiosk with a touchscreen monitor. The kiosk will be located in a high-traffic area and must be durable, safe, and secure. The kiosk will be installed for a minimum of five years, and displayed content should be easily updatable. Occasional on-site assistance with troubleshooting may be required. Because the kiosk will interact with USGS Water Data for the Nation web tools, all elements of the kiosk must meet all information technology security requirements of the USGS and the Department of the Interior (DOI).

WORK REQUIREMENTS

Minimum Technical Requirements

· Single-display indoor interactive kiosk

· 43” 10-point projected capacitive touch (PCAP) touchscreen monitor

· 120 GB solid-state drive (SSD) storage

· 8 GB DDR4 RAM

· 1920 x 1080 native resolution

· 16:9 aspect ratio

· 120 V AC input power

· All-steel construction with powder coat finish

· Stereo speakers

· Thermal control cooling system

· Wi-Fi/Ethernet/Cellular connectivity support

· Surge protection Kiosk Software Requirements

· Windows 11 Enterprise or Professional, in accordance with Microsoft’s Modern Lifecycle Policy

· Remote browser-based kiosk and content management

· Kiosk usage statistics and reporting capabilities

· Fully customizable interface with optional template support

· Support for web access control and least-privilege user policies

· Screensaver and energy-saving modes Networking The vendor shall provide a 4G cellular modem and maintain device security by:

· Applying configurations consistent with recognized information security best practices

· Performing timely firmware updates in accordance with manufacturer recommendations

· Continuously monitoring the device for anomalies, including unusual behavior or unauthorized access USGS will provide an activated SIM card and maintain the service plan for cellular connectivity.

Security The kiosk software shall support all current industry-standard security protocols and encryption methods, including but not limited to TLS 1.3, HTTPS, firewalls, and secure authentication mechanisms, to ensure data integrity and confidentiality.

The software is subject to security review to ensure compliance with DOI and USGS policies and standards.

All physical access panels must be equipped with tamper-resistant keyed locks or equivalent security mechanisms to prevent unauthorized access to internal components.

The awardee shall be solely responsible for all aspects of kiosk software security, including:

· Applying timely security patches and updates

· Maintaining secure configurations in accordance with industry standards, including NIST 800-53, to ensure confidentiality, integrity, and availability of services and data

· Monitoring for vulnerabilities, threats, and suspicious activity, and immediately notifying USGS of any detected unauthorized activity

· Ensuring that any remote access to the kiosk is conducted securely using encrypted channels and multi-factor authentication where feasible

· Maintaining detailed logs of all administrative access and security-related events for audit purposes Other Requirements

· Installation and on-site customer service in Suffolk County, New York

· All interactive elements must be approved by USGS and DOI to ensure compliance with IT security requirements and federal accessibility standards

· Awardee shall maintain a Service Level Agreement (SLA) for technical support, outlining performance metrics, response commitments, and escalation protocols

· Minimum three-year warranty

· Upon contract termination, the awardee shall provide USGS with all project-related data and, following confirmation of successful transfer, permanently remove all such data from its systems and databases

SUPPORTING INFORMATION

Place of Performance: Suffolk County, NY Period of Performance: Operational kiosk within 180 days of award Government-Furnished Property (GFP): N/A Special Considerations: Compliance with DOI and USGS IT security standards, accessibility requirements, and federal data protection policies

PERFORMANCE-BASED WORK STATEMENT

I. GENERAL INFORMATION

1. Introduction – The United States Geological Survey (USGS) is requesting bids for an indoor interactive kiosk.

2. Background – The USGS, in cooperation with Suffolk County, NY is conducting a water monitoring initiative designed to provide accurate, real-time water-quality data while increasing public awareness and access to this critical information. Suffolk County’s sole-source aquifer system provides water for 1.5 million residents, while its coastal and freshwater ecosystems support industries such as tourism, aquaculture, and recreation. Maintaining water quality is essential for public health, economic stability, and environmental resilience, but increasing challenges such as nutrient pollution, emerging contaminants, and saltwater intrusion require science-driven proactive solutions. The Suffolk County Comprehensive Water Resources Management Plan outlines strategies to address these issues, emphasizing long-term monitoring, data transparency, and public engagement. In direct support of these goals, the USGS is establishing 5 strategically located monitoring stations that continuously measure key water-quality indicators. To increase public awareness, the USGS is installing an interactive kiosk at a high-traffic location. This kiosk will display real-time water-quality information and educational content.

3. Definitions/Applicable documents – U.S. Geological Survey Water Data for the Nation.

4. Scope – The USGS requests bids for an indoor one-sided interactive kiosk with a touchscreen monitor. The kiosk will be located in a high-traffic area and must be durable, safe, and secure. The kiosk will be installed for a minimum of 5 years and content displayed should be able to be updated with relative ease. On-site assistance with troubleshooting may be occasionally required. Because the kiosk will interact with the USGS Water Data for the Nation webtools, all elements of the kiosk must meet all information technology security requirements of the USGS and the Department of the Interior (DOI).

II. WORK REQUIREMENTS

· Minimum Technical Requirements:

· Single display indoor interactive kiosk

· 43” or 55” 10-point projected capacitive touch (PCAP) touchscreen monitor

· 120 GB solid state drive (SSD) storage

· 8 GB DDR4 RAM

· 1920 x 1080 native resolution

· 16:9 aspect ratio

· 120 V AC input power

· Approximately 7” length x 34” width x 78” height

· Footprint with base approximately 20” length x 34” width

· All steel construction

· Powder coat finish

· Stereo speakers

· Thermal control cooling system

· WiFi/Ethernet/Cellular connectivity support

· Surge Protection

· Kiosk Software Requirements

· Windows 11 Enterprise or Professional in accordance with Microsoft’s Modern Lifecycle Policy (BRAND NAME OR EQUAL)

· Remote browser-based kiosk and content management

· Kiosk usage stats and reporting capabilities.

· Fully customizable interface with optional template support.

· Supports web access control and least user policies.Supports screensaver and energy-saving modes.Networking

· The vendor shall provide a cellular modem and maintain device security by:

i. Applying configurations consistent with recognized industry best practices.

ii. Performing timely firmware updates in accordance with manufacturer recommendations.

iii. Continuously monitoring the device for anomalies, including unusual behavior or unauthorized access.

· USGS will provide an activated SIM card and maintain the service plan for cellular connectivity.

· Security The kiosk software shall support all current industry-standard security protocols and encryption methods, including but not limited to TLS 1.3, HTTPS, firewalls, and secure authentication mechanisms, to ensure data integrity and confidentiality.

The software is subject to security review to ensure compliance with DOI and USGS policies and standards.

All physical access panels must be equipped with tamper resistant keyed locks or equivalent security mechanisms to prevent unauthorized access to internal components.

· Awardee shall be solely responsible for all aspects of kiosk software security including:

i. Applying timely security patches and updates

ii. Maintaining secure configurations in accordance with industry standards, including NIST 800-53, to ensure confidentiality, integrity, and availability of services and data.

iii. Monitoring for vulnerabilities, threats, and suspicious activity and immediately notifying USGS in the event any suspicious or unauthorized activity is detected.

iv. Ensuring that any remote access to the kiosk is conducted securely using encrypted channels and multi-factor authentication where feasible.Maintaining detailed logs of all administrative access and security-related events for audit purposes.

· Other Requirements

· Installation and on-site customer service in Suffolk County, New York.

· All interactive elements must be approved by the USGS and Department of Interior to ensure compliance with information technology security requirements and federal accessibility requirements.Awardee shall maintain a Service Level Agreement (SLA) for technical support, outlining performance metrics, response commitments, and escalation protocols.

· Minimum 3-year warranty

· Upon contract termination, the awardee shall provide USGS with all project-related data and, following confirmation of successful transfer, permanently remove all such data from its systems and databases.

III. SUPPORTING INFORMATION

1. Place of Performance – Suffolk County, NY

2. Period of Performance – Operational Kiosk with 180 days of award

3. Government Furnished Property (GFP) – N/A

4. Special Considerations