Attachment_2_-_Performance_Work_Statement.pdf

Performance Work Statement (PWS)

United States Geological Survey (USGS) Store Military Verification Service

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I. GENERAL INFORMATION

A. USGS, through the Science Information Delivery Branch (SID) needs to verify eligibility of applicants applying for the America the Beautiful Military Pass (annual pass). Eligible applicants are current U.S. Military, U.S. Military dependents, and U.S. Military Veterans.

B. Since May 2021 the USGS, SID has partnered with a 3rd party vendor to perform information verification. Customers data is sent to the 3rd party through an Application Programming

Interface (API) call from the USGS Store to perform information verification. Those customers that cannot be verified are given an error message and given more attempts. If additional information is required, then they can upload proof of eligibility.

C. Military Pass application is submitted online through the USGS Store at www.store.usgs.gov.

D. NPS and SID require a verification service as part of the America the Beautiful Military Pass ordering process on the USGS Store. At the beginning of the ordering process, the service will validate the customers’ legal name and verify they meet the current U.S. Military, U.S. Military dependent, or U.S. Military Veteran requirements. The Military Verification service will occur at the beginning of the ordering process. The customer visits the USGS Store and selects Military

Pass. After putting the Military Pass into their shopping cart, the customer is routed to the 3rd party site in a manner seamless to the customer where they provide only the necessary information to verify their eligibility, for example: first name, middle name, last name, address, phone number, and last 4 of Social Security Number. The verification service takes just a few seconds and when the customer’s eligibility is verified, they are directed back to the USGS Store to complete their purchase. The 3rd party vendor sends information proving validation back to the USGS Store. A flowchart showing the process is provided below.

Military Verification Services

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II. WORK REQUIREMENTS

A. Technical Requirements.

1. The contractor must verify the applicant is a current U.S. Military, U.S. Military dependent, or U.S. Military Veteran, and that they are a U.S. Citizen or Legal Resident. The verification process must be completed within 20 seconds so the customer can complete their order in the

USGS Store. The contractor must also return data points proving the applicant’s eligibility so we can complete the order for the customer. Those customers that cannot be validated would be returned to the USGS Store.

2. The contractor must ensure that any data collected is transferred and maintained securely and must not utilize any data collected from the applicants for any purpose other than to verify eligibility for the Military Pass. This includes data collected both directly and indirectly. The contractor must provide an annual certification and accreditation documentation showing how customer data is protected.

3. It is expected that the contractor could verify a minimum 85% of customer’s eligibility requests in under 20 seconds. For those that cannot be verified through proprietary databases the contractor will allow for a document to be uploaded and verified by the contractor support team within 30 minutes of being uploaded

4. System outages will be coordinated between the contractor and SID so proper notification can be advertised on the USGS Store.

5. The contractor’s verification system must be compatible with the USGS Store which runs on

Drupal.

6. The data provided to the contractor by the applicant includes Personally Identifiable

Information (PII) and must be protected in accordance with Department of the Interior (DOI) and USGS Policy. DOI and USGS privacy policy can be found at https://www.doi.gov/privacy and https://www.usgs.gov/office-of-the-director/privacy-policies respectively. The contractor must ensure that customer PII data is safeguarded at all times during receipt, processing, file storage, etc. The contractor will maintain data for seven days for troubleshooting purposes.

B. Deliverables.

1. A secure website that conforms to the requirements of section II. A. of this PWS. The website and verification system must be in place and fully functional no later than May 20, 2024. The contractor must provide a system walk-through of the entire process before prior to bringing the system online. Additional partial or complete system walk-throughs may be required and must be conducted at the discretion of the contracting officer.

2. Workflow diagram and documentation detailing the process the customer will follow during verification. The

3. The contractor must maintain the verification system for the duration of the contract including all option periods if exercised.

4. A monthly report, due no later than the 15th of the month following the reporting period, which details the verification usage for each active task order including:

https://www.doi.gov/privacy https://www.usgs.gov/office-of-the-director/privacy-policies https://www.usgs.gov/office-of-the-director/privacy-policies

a. Total verifications for the reporting period;

b. Cumulative number of verifications for all reporting periods under the task order;

c. Average response time for the reporting period;

d. Cumulative average response time to-date for the task order;

e. Verification pass/fail rate for the reporting period;

f. Cumulative verification pass/fail rate for the task order; and

g. Summary of problems encountered and anticipated problems which may affect future performance, if any.

5. The contractor must provide documentation on how data is secured while in the contractor’s custody. The documentation must be submitted no later than 30 days after the beginning of an option period and must describe how customer data, particularly PII, is protected from receipt through disposition.

III. OTHER CONTRACT INFORMATION

A. Invoicing

Invoicing shall take place no more than monthly for the quantity of verifications performed during previous reporting periods. Invoices must be submitted consistent with Federal

Acquisition Regulation (FAR) 52.212-4(g) and DOI Acquisition, Arts, and Asset Policy (AAAP)

0028.

B. Place of Performance

USGS Store (store.usgs.gov) SID is located in Lakewood, Colorado. The contractor is expected to perform all work related to the verification service work at their facility.

C. Period of Performance

The period of performance will consist of a one-year base period and four one-year options, if exercised. An option to extend the services up to an additional six-months is also included to be used at the Governments discretion. The total possible period of performance of the contract is five-years and six-months from the date of award plus the completion of any outstanding task orders in accordance with FAR 52.216-21(f).

D. Historical Data

Previous online sales data concerning the Military Pass for the past year was approximately

120,000.

IV. Section 508 Requirements

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L.

105-220) requires that when Federal agencies develop, procure, maintain, or use information and communication technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to, and use of, information and data that is comparable to people without disabilities.

Item that contains ICT: Military Age Verification Service on the USGS Store

E202.5 ICT Functions Located in Maintenance or Monitoring Spaces

Where status indicators and operable parts for ICT functions are located in spaces that are frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment, such status indicators and operable parts shall not be required to conform to the

Revised 508 Standards.

E206.1 General

Where components of ICT are hardware and transmit information or have a user interface, such components shall conform to the requirements in Chapter 4.

E208.1 General

Where an agency provides support documentation or services for ICT, such documentation and services shall conform to the requirements in Chapter 6.

602.1 General

Documentation that supports the use of ICT shall conform to 602.

603.1 General

ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603.