140D0426Q0420_Attachment_1_-_Performance_Work_Statement.pdf

140D0426Q0420 Attachment 1: Performance Work Statement Page 1 of 5

PERFORMANCE WORK STATEMENT

Denture Laboratory Services

1. Background. The United States Congress established the Armed Forces Retirement Home (AFRH) as a separate federal agency in 1991 when it enacted the Defense Authorization Act, Public Law 101-510. AFRH is the only Federal Agency that does not receive taxpayer funds for every day operation. The Agency’s source of income flows from the enlist men and women of the Armed Forces of the United States through a small payroll deduction and forfeitures. In addition to the contributions from enlisted personnel, AFRH enjoys donations from generous individuals and the interest income from a trust fund started in 1851 for the Forefather to AFRH, the United States Soldiers Home. While the total number of residents varies from month-to-month, AFRH provides a home for approximately 442 former enlisted personnel in their retirement years at both the Gulfport and Washington campuses. This Home provides retired veterans with the common daily living needs such as private rooms, bank, chapel, convenience store, mailroom, laundry facilities, barber/beauty shop, dining facility, and a 24-hour security and staff presence. In addition to these common needs, AFRH offers social, recreational, and occupational activities for many interest. While residents live in this community, AFRH provides for their overall health care needs in a high quality manner; including on site primary care, medical care, and a continuum of long-term care services as residents change from independent living. Our residents found it to be honor to serve our country. AFRH finds it to be an honor to serve them now.

2. Description of Services. The Contractor shall provide denture laboratory services to the residents of the AFRH in Gulfport, Mississippi. The Contractor is required to abide by the Commission on Accreditation of Rehabilitation Facilities (CARF) and the Joint Commission (JC).

3. Personnel Qualifications. The Contractor shall comply with all requirements arising from federal regulations or accreditation regulatory entities, including, but not limited to, the American Dental Association (ADA) and the Contractor’s respective state and Mississippi requirements for operation as a denture laboratory.

4. Required Services. The Contractor shall provide all management, supervision, personnel and equipment to meet the following requirements:

4.1 Full Dentures. Contractor shall provide all materials and equipment necessary for the curing and finishing of dentures. All full dentures shall be finished with details as prescribed by the Director of Dental Services. The acrylic used in all full or partial dentures shall be of a high impact fibered acrylic in accordance with ADA Specifications No. 12. Following the finishing of any dentures and before delivery to AFRH, dentures shall be placed on the anatomical articulator to correct occlusion.

4.2 Partial Dentures:

The Contractor shall provide all materials and equipment necessary for the curing and finishing of partial dentures. All partial dentures shall be finished with details as prescribed by the Director of Dental Services. The acrylic used in all full or partial dentures shall be of a high impact fibered acrylic in accordance with ADA Specifications No. 12.

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Following the finishing of any partial dentures and before delivery to AFRH, partial dentures shall be placed on the anatomical articulator to correct occlusion.

All cases must be mounted, surveyed, and designed with care.

Occlusal rest and additional rest shall be supplied when indicated.

Maxillary partial denture major connector shall be anterior-posterior Palatal bar (strap) unless otherwise indicated by diagram or writing on the work authorization.

On edentulous areas, the retentive framework shall extend well over the crest of the ridge labially or bucally.

Retentive tips of clasps shall be under the height of contour on the abutment teeth.

4.3 Repairs: All materials used in the repair of the dentures shall be furnished by the Contractor and shall be of the highest quality obtainable. Acrylic shall be of the same manufacturer as all dentures fabricated by the Contractor and as similar as possible for dentures fabricated by another. The repairs shall be completed within one (2) business days of pick-up, unless otherwise stated. In the event the repair will exceed two business days the contractor shall contact the COR to determine an agreeable timeframe for the repair.

4.4 Relines and Rebases. Materials used shall be of the same kind and quality as that of the dentures being relined or rebased. All cracks, fractures and flaws shall be corrected during the procedure. All reline and rebase procedures of maxillary prostheses will have a post dam placed along the posterior border. The relines and rebases shall be completed within two (2) days of pick-up (or delivery if by shipping service), unless otherwise stated.

4.5 Resetting. If resetting is required, it shall be performed at the Contractor’s expense.

4.6 Fixed Prosthesis. All finished prostheses shall be inspected with lopes or microscopes to insure marginal integrity and cleanliness on the internal surfaces. Prostheses shall be seated on a solid model on which the margins are in place, as part of the finishing process.

4.7 Minimum Metal Requirements. Metal identification shall be sited and returned with each case. Metal used shall be as follows or better:

Metal for the Resin retained fixed partial denture (Maryland Bridge) shall adhere to ANSI/ADA Specifications No. 5-1988, Type III.

Partial denture framework metal shall adhere to ANSI/ADA Specification No. 14, except that it shall be nickel free and beryllium free.

When non-precious metal is used for fixed prosthetics procedures, the metal shall be nickel free and beryllium free.

4.8 Pick-up and Delivery Requirements. All cases shall be separate case boxes with patient identification. All cases shall be delivered in a secure manner. The Contractor shall ensure their packing system eliminates breaking of casts during transportation. Contractor shall send and receive cases via overnight shipping service at Contractor’s expense.

All work shall be completed and returned to the AFRH within a seven-business day timeframe with the exception of the following items from Attachment A :

02,003,0018,0019,0020,0021,0022,0023,0024,0042,0045,0079.

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These items may require 10 business days for completion. All time frames exclude shipping time.

5. Billing

5.1 The Contractor shall do their own billing as prescribed by law, following all legal and ethical guidelines. The residents of AFRH shall not be directly invoiced. The Contractor shall bill the AFRH monthly.

5.2 Informed consent will be provided to the Contractor by the residents of the AFRH at the time services are rendered.

5.3 The Contractor shall not bill AFRH or residents for any services not performed by the Contractor.

6. Period of Performance. The period of performance shall be a base and four option periods, starting approximately October 1, 2026.

7. Health Insurance Portability and Accountability Act (HIPAA) Requirements. The Contractor may in the performance of duties receive confidential, controlled unclassified Information or data covered under HIPAA, this information is to be used only in the performance of duties and shall not be removed or released.

8. Contractor Furnished Property, Materials, and Services. The Contractor shall provide staff and all necessary denture equipment and supplies required to carry out the services described in this Performance Work Statement (PWS).

9. Quality Control Plan. Contract Clauses: In compliance with FAR 52.212-4(a)—Inspection of Services Clause, the Contractor shall provide a Quality Control Plan that contains, as a minimum the items listed in the Performance Requirements Summary. The Performance Requirements Summary establishes performance thresholds that are the minimum requirements for acceptable performance of tasks required of this PWS. The Contractor’s QCP shall also address methods for remedying poor performance. The Contractor shall submit this plan to the CO for acceptance by submission with proposal. The CO will notify the Contractor of acceptance or required modifications to the plan 10 days before the contract start date. The Contractor shall make appropriate modifications and obtain acceptance of the plan by the CO before the contract start date. The plan shall include an inspection system to cover all services listed in this

PWS

10. Quality Assurance Surveillance. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the project manager or representative to initial the observation (either in person or via electronic means). The initialing of the observation does not constitute concurrence with the observation;

only acknowledge that the project manager or representative has been made aware of the performance. Government surveillance of tasks not listed in the Performance Requirement Summary (PRS) or by methods other than those listed in the PRS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such

140D0426Q0420 Attachment 1: Performance Work Statement Page 4 of 5 surveillance will be done according to standard inspection procedures or other contract provisions.

11. Regulations.

11.1. Contracting Officer Authority. In no event shall any understanding or agreement between the contractor and any Government employee other than the CO on any contract modifications, change orders, letter or verbal direction to the contractor be effective or binding upon the Government. All such actions must be formalized by the proper contractual document executed by the appointed CO. The contractor is hereby put on notice in the event a Government employee other than the CO directs a change in the work to be performed or increases the scope of work to be performed; it is the contractor’s responsibility to make inquiry of the CO before making the deviation. Payments will not be made without being authorized by the appointed CO with the legal authority to bind the Government.

11.2 Performance Evaluation Meetings. The CO or COR shall schedule meetings as part of this contract to ensure satisfactory performance. The CO, COR or the contractor may request additional meetings be scheduled if needed. The meetings are designed to review the planned versus actual performance of this contract. These meetings may be on site or via telephone conferencing as mutually agreed-to by the Government and the contractor.

11.3. Government Remedies. The CO shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial Items (May 1997), for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

12. Contractor Responsibilities.

12.1. Supervisory Controls. The contractor shall monitor the performance of all employees to ensure compliance with the PWS. The contractor shall report to the CO/COR any deficiencies identified and corrective or remediation taken to correct any deficiency.

Examples of supervisory controls include, but are not limited to:

Regular site visits by project manager.

Reviews of logs and paperwork Regular conferences with the CO/COR to assess customer

Feedback and input.

12.2. Communications Skills. The contractor must have the ability to effectively communicate orally, in a professional and tactful manner.

12.3. English Language. The contractor must read, write, speak, and understand English fluently.

13. Security.

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13.1 Physical Security. The contractor shall safeguard all Government property, including controlled forms provided for contractor use. At the close of each work period, Government equipment, facilities, and other valuable materials shall be secured.

13.2. Reporting Requirements. The contractor personnel shall immediately report to an appropriate Government authority any information or circumstances of which they are aware may pose a threat to the security of AFRH personnel, residents, contractor personnel, and resources.

13.3. Safety. The contractor shall comply with all AFRH, local, state and federal laws and safety regulations. Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the obligation of the contractor, and the Government will assume no liability or responsibility for the contractor’s compliance or noncompliance with such responsibilities.

14. Performance Requirements Summary (PRS).

The contractor service requirements are summarized into Performance Standards that relate directly to mission-essential items. The Performance Standard briefly describes the minimum acceptable levels of service required for each requirement.

Task # Required Service Performance Standard

Monitoring Method

Incentive/ Disincentive

Provide quality and appropriate documentation regarding the services provided.

95% Perform services in accordance with the Performance Work Statement.

Customer Complaints

Positive/Negative Past Performance

Provide Denture Laboratory Services in the time frame identified in this

PWS. 4.3, 4.8.

100% Perform services in accordance with the Performance Work Statement.

Monthly Inspection of Invoiced Dental Lab Cases

Positive/Negative Past Performance