B26_SQA_-_RFQ_QA_WFLMS_Training___Services_Amd_0002_0002.xlsx
XLSX spreadsheet 18 KB Posted
- Attached to
- WFLMS User Training and Support Services Federal contract opportunity
- Solicitation number
- 140D0425Q0306
About this file
This file contains a Questions and Answers (Q&A) document for a Request for Quote (RFQ) for WFLMS User Training and Support Services issued by the Department of the Interior Departmental Offices Interior Business Center. The solicitation seeks a contractor to provide user training and support for the Wildland Fire Learning Management System (WFLMS), with an anticipated level of effort of approximately 90 hours per week. The contract will be awarded as a Labor Hour (LH) type, with a base period and two option years. Key requirements include personnel completing specific Moodle Academy certifications (Admin Basics, Admin Skills, Teaching Basics, and Teaching Skills) prior to contract start, and providing user training through various methods such as webinars, phone calls, email support, help request form submissions, and ZenDesk Help Center articles.
The Q&A document clarifies several important aspects of the solicitation, including evaluation criteria, past performance assessment, certification requirements, and performance expectations. The incumbent contractor is Karen Miller under contract 140D0423C0079. Contractors will be expected to handle user account requests, provide training support, and respond to help tickets within specific timeframes. The technical quote is limited to 10 pages, and while resumes and certification documentation are not required, they can be included without counting toward the page limit. The place of performance must be within the Continental United States (CONUS), and contract staff do not currently require special security clearances or government-issued equipment to access the WFLMS or ZenDesk systems.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| B09_SA_Attachment_1_PWS_WFLMS_UserTraining___Support_Amd_0002_0002.pdf | ||
| B09_SA_Attachment_5_OCIO-PAM_Memo_DOI_IT_Baseline_Compliance_Contract_Guidelines_Amd0002_0002.pdf | ||
| B09_SA_-_Con_t_Pages_RFQ_140D0425Q0306_Amd_0002_0002.pdf | ||
| Sol_140D0425Q0306_Amd_0002.pdf | ||
| Sol_140D0425Q0306_Amd_0001.pdf | ||
| B26_SQA_-_RFQ_QA_WFLMS_Training___Services_-_4_4_25_0001.xlsx | XLSX spreadsheet | |
| B08_SOL_-_Con_t_Pages_-_RFP_140D0425Q0306_-_P00001_-_4_4_25_0001.pdf | ||
| Sol_140D0425Q0306.pdf | ||
| B08_SOL_Attachment_2_Pricing_Template.xlsx | XLSX spreadsheet | |
| B08_SOL_Attachment_4_QASP_WFLMS_Training___Support.doc | DOC document | |
| B08_SOL_-_1449_140D0425Q0306__Full.pdf | ||
| B08_SOL_Attachment_3_WD_2015-5503_Rev_24.pdf | ||
| B08_SOL_Attachment_1_PWS_WFLMS_UserTraining___Support.pdf |
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Sheet1
| Question # | Document | Section | Page # | Question | Response |
| 1 | RFQ Document | Evaluation Criteria | 68 | Can the agency confirm whether the lack of federal past performance will be evaluated as a neutral factor without penalty? | Yes. See RFQ section 6.4.1.2 (p 70,) "The lack of recent and relevant past experience information will result in the assignment of a neutral rating (i.e. neither favorable nor unfavorable) for this factor." |
| 2 | RFQ Document | Evaluation Criteria | 68 | Does the agency prioritize the inclusion of specific measurable outcomes such as KPIs and SLAs in the technical approach? | No. While Technical Factor 1 is most important than Technical Factor 2, there is no prioritization within a Technical Factor. See RFQ section 6.4.1.1 (p 69) "The Offeror shall demonstrate its technical approach/capabilities for the work to be performed under this requirement. The Offeror shall demonstrate their understanding of the services to be provided and the nature of the deliverables required as well as their capability to do so in an efficient, effective, and timely manner. The Offeror shall demonstrate understanding of the PWS through a discussion how they intend to execute the requirement at issue. The Offeror should not simply restate language from the PWS." |
| 3 | RFQ Document | Performance Work Statement (PWS) | 2 | Could the agency provide clarity on the expected number of users requiring training and support to better estimate resources? | Per Section 4 of the PWS, the government anticipates the level of effort to be approximately 90 hours per week. The Government anticipates the number of users will not impact this level of effort. |
| 4 | RFQ Document | Performance Work Statement (PWS) | 2 | Are there plans for potential expansion of WFLMS training to additional agencies or inter-agency collaborations? | Other organizations that are part of our National Cohesive Wildland Fire Management Strategy but not currently using the WFLMS may choose to have their employees request user accounts. |
| 5 | RFQ Document | Performance Work Statement (PWS) | 2 | Are there specific approval processes for training materials, or are contractors expected to self-certify their quality? | Contractors are expected to provide high quality, error free training materials. The Government will advise the contractor if revisions are needed. |
| 6 | RFQ Document | Administrative Information | 67 | If unforeseen changes occur during the Option Periods (e.g., increased user demands), will the agency allow pricing adjustments? | No price adjustment is expetced in Option Periods. The resultant award is anticipated to be Labor Hour (LH). Any unfroseen changes are expectd to be managed through changes in the allocation of the LOE within the LH award. See RFQ section 3.1.2 (p 8) 52.212-5 checked selection (p 12) of 52.222-43 Fair Labor Standars Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Catracts). See RFQ section 4.1.7 (p 55) "The Government contemplates award of a Labor Hour (LH) contract resulting from this solicitation." |
| 7 | RFQ Document | Performance Work Statement (PWS) | 2 | Will the agency provide formal feedback during the base period to help refine training delivery and support processes, or should contractors propose their own feedback mechanism? | Contractors may provide a quality feedback mechanism as part of its technical quotation, should it choose to do so. |
| 8 | RFQ Document | Performance Work Statement (PWS) | 2 | Is there a forecast of peak user activity or help desk ticket volume during the base period that could impact resource allocation? | Per Section 4 of the PWS, the government anticipates the level of effort to be approximately 90 hours per week. The contractor is expected to handle peak user activity within that level of effort. |
| 9 | RFQ Document | Performance Work Statement (PWS) | 2 | Does the agency have a preference for certain training formats (e.g., webinars vs. live sessions), or is flexibility in delivery methods a priority? | Per Section 4 of the PWS, the user training may be developed and delivered via a variety of methods including, but not limited to: approving new user account requests, one-on-one phone calls, email, response to help request form submissions, webinar tutoring sessions, pre-recorded screen animation videos, job aid documents, group webinar sessions, ZenDesk Help Center Articles or traditional classroom instruction. Where possible, the Government will usually request for training to be created as ZenDesk Help Center Articles, but the contractor must be able to deliver training via the other formats listed as well. |
| 10 | RFQ Document | Performance Work Statement (PWS) | 2 | Will the contractor be required to integrate any third-party tools or software into the WFLMS platform during the project? | No. The contractor will not be required to integrate any third-party tools or software into the WFLMS platform. |
| 11 | RFQ Document | Performance Work Statement (PWS) | 2 | Are there specific data security requirements for handling user information, particularly with remote staffing and ZenDesk use? | See RFQ Section 3.1.1 FAR 52.204-21 Basic Safeguarding of Covered Contractor Information Systems (NOV 2021). See RFQ Section 3.1.2 FAR 52.212-5 inclusion of 52.239-1 Privacy or Security Safeguards. See RFQ Section 3.1.9 Sensitive and Embargoed Data. See RFQ Section 3.10 Standards of Conduct. And see Section 3.21 Non-Disclocure Agreements. |
Amended RFQ incorporates Attachment 5 OCIO-PAM Memo DOI IT Baseline Compliance Contract Guidelines.
| 12 | RFQ Document | Administrative Information | 2 | What is the agency's preferred frequency for progress updates and performance reporting (e.g., weekly, biweekly, or monthly)? | Weekly |
| 13 | RFQ Document | Performance Work Statement (PWS) | 2 | Who will be the primary points of contact within the agency for approving deliverables, addressing concerns, and collaborating on refinements? | The contracting officer's representative (COR) or the WFLMS program manager. |
| 14 | RFQ Document | Administrative Information | 67 | Does the agency foresee potential needs for additional services or enhancements beyond the scope outlined in the PWS, such as expanded reporting or analytics? | No |
| 15 | RFQ Document | Administrative Information | 67 | Are there any budgetary constraints or considerations that offerors should keep in mind to ensure competitive pricing? | Pricing is the quoter's individual business decision. |
| 16 | RFQ Document | Administrative Information | 67 | Does the agency anticipate long-term opportunities beyond this task order, such as broader LMS-related projects or inter-agency collaboration? | This is a stand alone RFQ for the posted requirement. |
| 17 | RFQ Document | Performance Work Statement (PWS) | 2 | Are there any additional certifications, beyond Moodle Admin Basics, Admin Skills, Teaching Basics, and Teaching Skills, that the agency considers valuable for personnel delivering WFLMS training and support services? | No additional certifications ae required. Should an offeror provide supplemental certifications that provide additional value to the Government in performance of the requirement, they may be considered under Technical Factor 1 as part of the quotation tradeoff analysis (p 70). See RFQ Sec. 6.4.1.1, Technical Approach/Capabilities (p 69), "This factor will be evaluated based on the Offeror’s approach and capabilities in accomplishing each of the tasks identified in the RFQ…" |
| 18 | RFQ Document | Performance Work Statement (PWS) | 2 | For certifications listed in the PWS, does the agency have a preferred provider or certification pathway for completing Moodle-related training? | Per Section 4 of the PWS, contractors are required to complete the course within the Moodle Academy. |
| 19 | RFQ Document | Performance Work Statement (PWS) | 2 | Are there any specific timelines or deadlines by which personnel must complete the required certifications after being onboarded for this task order? | Per Section 4 of the PWS, contractor personnel providing support shall have completed all courses prior to the beginning of the period of performance. |
| 20 | RFQ Document | Performance Work Statement (PWS) | 2 | Does the agency require certifications to be completed prior to project start, or will certifications in progress (with documented timelines) be acceptable? | Provided as part of Quotation. See RFQ section5.2.2 (p 64) "The Offeror’s submission shall include a description and definition of methods and processes for the PWS support activities. This includes the Offeror’s…(c) ability to provide documentation from the Moodle Academy website, showing that the person or persons who will be providing the user training and support services has/have completed all courses within the Moodle Admin Basics, Moodle Admin Skills, Moodle Teaching Basics and Moodle Teaching Skills as well as overall expertise in Moodle use;' Emphasis added. |
| 21 | RFQ Document | Administrative Information | 2 | Will the agency require ongoing certification renewals or continuing education for personnel during the duration of the contract? | No, there are not required ongoing certification renewals. Contractors must decide what continuing education is required for them to remain current in their Moodle expertise. |
| 22 | RFQ Document | Performance Work Statement (PWS) | 2 | Does the agency require personnel to provide official documentation or proof of certification during the proposal phase or post-award onboarding? | Provided as part of Quotation. See RFQ section5.2.2 (p 64) "The Offeror’s submission shall include a description and definition of methods and processes for the PWS support activities. This includes the Offeror’s…(c) ability to provide documentation from the Moodle Academy website, showing that the person or persons who will be providing the user training and support services has/have completed all courses within the Moodle Admin Basics, Moodle Admin Skills, Moodle Teaching Basics and Moodle Teaching Skills as well as overall expertise in Moodle use;' Emphasis added. |
| 23 | RFQ Document | Performance Work Statement (PWS) | 2 | For positions requiring certifications, does the agency provide a grace period for personnel who are currently in training but have not yet completed the certification? | No. Proof of certification shall be included as part of the Offeror's quotation submission. See RFQ section5.2.2 (p 64) "The Offeror’s submission shall include a description and definition of methods and processes for the PWS support activities. This includes the Offeror’s…(c) ability to provide documentation from the Moodle Academy website, showing that the person or persons who will be providing the user training and support services has/have completed all courses within the Moodle Admin Basics, Moodle Admin Skills, Moodle Teaching Basics and Moodle Teaching Skills as well as overall expertise in Moodle use;' Emphasis added. |
| 24 | RFQ Document | Performance Work Statement (PWS) | 2 | Will candidates with certifications beyond Moodle (e.g., certifications in other LMS platforms or instructional design) be given additional consideration during contract performance? | Should supplemental certifications provide, additional value to the Government in performance of the requirement, they may be considered under Technical Factor 1 as part of the quotation tradeoff analysis (p 70). See RFQ Sec. 6.4.1.1, Technical Approach/Capabilities (p 69), "This factor will be evaluated based on the Offeror’s approach and capabilities in accomplishing each of the tasks identified in the RFQ…" |
| 25 | RFQ Document | Performance Work Statement (PWS) | 3 | Can the agency provide clarity on the level of expertise required for each certification (e.g., introductory, intermediate, advanced) to ensure proper alignment during recruitment? | Per RFQ 6.4.1.1, Contractor personnel providing support shall have completed within the Moodle Admin Basics, Moodle Admin Skills, Moodle Teaching Basics and Moodle Teaching Skills as well as overall expertise in Moodle use. |
| 26 | RFQ Document | Administrative Information | 3 | If personnel need to complete certifications after award, will the agency cover or share costs for required training programs and certifications? | No. Proof of certification shall be included as part of the Offeror's quotation submission. See RFQ section5.2.2 (p 64) "The Offeror’s submission shall include a description and definition of methods and processes for the PWS support activities. This includes the Offeror’s…(c) ability to provide documentation from the Moodle Academy website, showing that the person or persons who will be providing the user training and support services has/have completed all courses within the Moodle Admin Basics, Moodle Admin Skills, Moodle Teaching Basics and Moodle Teaching Skills as well as overall expertise in Moodle use;' Emphasis added. |
| 27 | N/A | N/A | N/A | Is there an incumbent contractor? If so, what is its name and contract number? | This requirement is a re-compete of Contract 140D0423C0079, held by awardee 'Miller, Karen.' |
| 28 | N/A | N/A | N/A | If there is no incumbent contractor, then are there existing contractor(s) that are doing some of the work of this PWS? If so, what are their name(s) and contract number(s)? | See Q&A response #27. |
| 29 | N/A | N/A | N/A | If there are no contractors doing any of the work currently, then how is the work of the PWS being done? Or is it not being done at all? | See Q&A response #27. |
| 30 | N/A | N/A | N/A | If the work of the PWS is not being done at all right now, then is there a backlog that the incoming contractor will have to handle? If so, please explain and describe how much of a backlog there is. | Per Section 4 of the PWS, the government anticipates the level of effort to be approximately 90 hours per week. Any backlog of requests that exist upon commencing the period of performance would be handled within that expecation of level of effort. |
| 31 | B08_SOL_-_1449_140D0425Q0306__Full.pdf | 5.2.1 | 63 | The solicitation states, "Volume I – Technical Quote only will be limited to 10 pages, excluding cover pages, assumptions/exceptions, resumes, and reference page". This is the only mention of resumes. |
a) Are resumes required?
b) If resumes are required, then for what positions?
c) If resumes are required, are letters of intent/commitment required?
| d) If letters of intent/commitment are required, please confirm those are also not within the page limitations. | Resume(s) and letter(s) of intent/commitment are not required, but should an Offeror choose to submit resume(s) and letter(s) of intent/commitment they will NOT be counted towards the overall technical page limit. | |||||
| 32 | B08_SOL_-_1449_140D0425Q0306__Full.pdf | 5.2.1 | 63 | The solicitation states, "Volume I – Technical Quote only will be limited to 10 pages, excluding cover pages, assumptions/exceptions, resumes, and reference page". Please explain what the Government means by a "reference page"? | If Quoters include reference page(s) in their technical quotation they will be excluded from the page count. Reference page(s) could include a transmittal letter, a table of contents, cover page(s) for sections of the volume, an acronymn list, supporting documentation such as certification(s), or resume(s), letter(s) of intent/commitment, etc. | |
| 33 | B08_SOL_-_1449_140D0425Q0306__Full.pdf | 5.2.1 | 63 | Please confirm that table of contents and transmittal letters are not in the page limitation. | If Quoters include reference page(s) in their technical quotation they will be excluded from the page count. Reference page(s) could include a transmittal letter, a table of contents, cover page(s) for sections of the volume, an acronymn list, supporting documentation such as certification(s), or resume(s), letter(s) of intent/commitment, etc. | |
| 34 | B08_SOL_-_1449_140D0425Q0306__Full.pdf | 5.2.2 | 64 | The solicitation states, "ability to provide documentation from the Moodle Academy website, showing that the person or persons who will be providing the user training and support services has/have completed all courses within the Moodle Admin Basics, Moodle Admin Skills, Moodle Teaching Basics and Moodle Teaching Skills as well as overall expertise in Moodle use". |
a) Please confirm that copies of the four (4) Moodle certifications are not counted within the page limitation.
b) Please confirm that the copies of the four (4) Moodle certifications will be considered adequate to verify "overall expertise in Moodle use".
c) If the four (4) Moodle certifications are not considered adequate to verify "overall expertise in Moodle use", then please explain what would be considered adequate verification of such overall expertise. a) If Quoters include reference page(s) in their technical quotation they will be excluded from the page count. Reference page(s) could include a transmittal letter, a table of contents, cover page(s) for sections of the volume, an acronymn list, supporting documentation such as certification(s), or resume(s), letter(s) of intent/commitment, etc.
b) See RFQ section 5.2.2 ( p. 63) The technical portion must provide sufficient information and details in order to afford the Government the opportunity to conduct a meaningful evaluation of the proposed solution based on the factors identified in below.
c) See RFQ section 5.2.2 (p. 64) The Offeror shall provide a narrative describing its technical approach/capabilities for the work to be performed under this requirement.... c. ability to... showing that the person or persons who will be providing the user training and support services has/have... overall expertise in Moodle use.
| 35 | B08_SOL_-_1449_140D0425Q0306__Full.pdf | 5.2.2 | 64 | The solicitation states, "ability to provide documentation from the Moodle Academy website, showing that the person or persons who will be providing the user training and support services has/have completed all courses within the Moodle Admin Basics, Moodle Admin Skills, Moodle Teaching Basics and Moodle Teaching Skills as well as overall expertise in Moodle use". Given the number of labor hours expected per week (90 hrs/week), a minimum of two persons would be needed to cover this requirement. Please confirm that certifications for a minimum of two persons are needed to be provided with an offeror's proposal. If this is not true, what is the minimum number of people whose certifications are needed in offeror's proposal? For example, is an offeror permitted to submit the four (4) certificates for just one proposed person? | Labor mix and proposed personnel are the quoter's individual business decisions. See RFQ section 5.2.2 (p. 64) "2) Detail… how the labor allocation is appropriate to fully perform the requirements." |
| 36 | B08_SOL_Attachment_1_PWS_WFLMS_UserTraining___Support.pdf | 4 | 1 | Please confirm that ZenDesk is already integrated into Moodles. If not, please explain how offeror's staff will access ZenDesk. | The contractor will not be required to integrate ZenDesk with Moodle. The Government uses an instance of ZenDesk that is solely to provide support for the WFLMS, but the two systems are not integrated other than a "Help" menu item in Moodle that takes the user to the ZenDesk based WFLMS Help Center. |
| 37 | B08_SOL_Attachment_1_PWS_WFLMS_UserTraining___Support.pdf | 5.3 | 2 | Please confirm that users submit account requests via ZenDesk. If this is not the case, please explain. | Yes, users submit help requests via ZenDesk. There are times when the contractor will be asked to create a ticket on behalf of a user and provided with contact information for that user. |
| 38 | B08_SOL_Attachment_1_PWS_WFLMS_UserTraining___Support.pdf | 5.3 & 5.4 | 2 | Please confirm that PWS 5.3 is governed by PWS 5.4. That is for 5.3, that a new user request submitted before 12 noon Mountain time must be responded to within 4 hours, etc. and that a new user request submitted after 12 noon Mountain time must be responded to by the next business day. | PWS 5.3 relates to the type of products created for user training, not timelines. |
PWS 5.4 stands as stated, with performance standard response or approval “…within 4 business hours..” Business hours are Monday through Friday from 6:00a.m. to 5:00p.m. Mountain Time. A new user request submitted after 12 noon Mountain Time should be responded to or approved within 4 business hours after submission. For example, a 4pm MT new user submission response is due no later than 9am MT the next business day.
PWS 5.5 stands as stated and applies to user help requests submitted via ZenDesk, not user account requests. A ZenDesk request submitted after 12 noon Mountain time should be responded to prior to 12:00pm the next business day. For example, a 4pm MT ZenDesk request response is due no later than 11:59am MT the next business day.
| 39 | B08_SOL_Attachment_1_PWS_WFLMS_UserTraining___Support.pdf | 6 | 2 | Please confirm that Contractor will be paid on a T&M basis for all work which falls under this PWS (such as attending the weekly team meeting, customer service tasks, user support tasks, or working with ZenDesk) and not only "weekly on-call work". | The contempated award type is Labor Hour (LH), not Time and Material (T&M). See RFQ section 4.1.7 (p.55). The contractor may invoice for productive direct labor hours. This would include all work performed under the PWS. See RFQ section 3.3, "7. Labor Hour Line Items… c. Productive Direct Labor Hours for Current Billing Period." |
| 40 | B08_SOL_Attachment_1_PWS_WFLMS_UserTraining___Support.pdf | 7 | 2 | What are the duty hours for the contractor staff in Mountain Time? | For the purposes of this contract and wording within the PWS that refer to the business day, the business day is considered Monday through Friday from 6:00a.m. to 5:00p.m. Mountain Time. |
| 41 | B08_SOL_Attachment_2_Pricing_Template.xlsx | tabs | N/A | Please confirm that since this solicitation is entirely T&M and because offerors have not been given enough information in the PWS except that the workload estimate is 90 hrs/week, offerors are not to change the number of labor hours in column F of the Base Period, OY1 Period, and OY2 Period tabs. | Labor mix and proposed personnel are the quoter's individual business decisions. As a result, quoter’s may edit the number of hours as they see fit. See RFQ section 5.2.2 (p. 64) "2) Detail… how the labor allocation is appropriate to fully perform the requirements." However, the quantity of hours in column F represents the Government's estimate of level of effort. Additionally, the quoter’s LOE will be evaluated in conjunction with the Technical Quote to determine feasibility of successful performance as part of the tradeoff analysis. |
| 42 | B08_SOL_Attachment_2_Pricing_Template.xlsx | tabs | N/A | Please confirm that WD Occupation Code (column H) can be left blank if a position is not an SCA labor category (for Base Period, OY1 Period, and OY2 Period tabs). | Labor mix and proposed personnel are the quoter's individual business decisions, if the quoter is not proposing a covered SCA labor category to fullfil the contract requirement(s), the cell may be left blank. |
| 43 | B08_SOL_Attachment_4_QASP_WFLMS_Training___Support.doc | N/A | N/A | The QASP provided is a blank QASP template and has not been tailored for this contract. For example, there is no Performance Requirements Summary (PRS). Please provide offerors with an updated QASP, so offerors can know how their performance will be measured, as this affects price. | The quoter is to provdie a draft QASP, tailored to function with its techincal approach, as part of its quote submission. The draft QASP is NOT included as part of the techincal page limit. See amended RFQ P00001 under Sec. 5.2.1 and 5.2.5. |
| 44 | B08_SOL_-_1449_140D0425Q0306__Full.pdf | 3.1 | 25 | Please explain what security and staff residency standards contract staff will need to meet. For example, will contract staff need to receive Public Trust clearance and an HSPD-12 PIV card in order to be able to access the WFLMS or ZenDesk? Will staff need to be U.S. citizens? Please explain and elaborate. | Contract staff are not currently issued background investigations and are not currently issued HSPD-12 PIV cards or Government furnished laptops to access the WFLMS or ZenDesk systems. |
Yes, see amended RFQ Amendment 0002 Section 3.1.2 FAR 52.212-5 inclusion of 52.222-54, Employment Eligibility Verification (Jan 2025) ( Executive Order 12989). And see RFQ Amendment 0002 inclusion of Attachment 5.
Place of performance should occur within the Continental United States (CONUS). See amended RFQ PWS P00002 under Sec. 7 Place of Performance.
45 B08_SOL_-_1449_140D0425Q0306__Full.pdf 3.1 25 if contract staff will need an HSPD-12 PIV card to access the DOI's systems that are needed under this contract, please confirm that all contract staff will be issued a Government laptop to be able to access these systems. Currently, contract staff will not need an HSPD-12 PIV card to access the DOI's systems that are needed under this contract. Currently, contract staff will not be issued a Government laptop to access these systems.
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