Amend_0002-Q_and_A_0002.pdf

Amend 0002 140A2323Q0083, IT Support Service, Tonalea Day School

Question and Answers:

Quantify the level of experience needed.

16 years of experience.

Define what Cisco and Microsoft experience is to be based on.

Education and Certifications

• Bachelors of Science in Computer Science

• Microsoft Certified IT Professional (MCITP)

• Microsoft Certified Technology Specialist (MCTS)

• Certified Advanced Fiber Optic Technician

• Comptia A+ Certified Professional Certified Course Completions

• Authorized Cisco Voice Training Course – ACUCM v8.0

• Authorized Cisco Networking Training Course – ICND2

• Authorized Cisco Networking Training Course – CCNAX V1.1

Clarify what Networking of “the most complex” nature is within the Scope and quantify the related experience requirement.

• Authorized Cisco Networking Training Course – ICND2

• Authorized Cisco Networking Training Course – CCNAX V1.1

Number of users?

140 STUDENTS, ESTIMATED PER YEAR

How many devices do students have iPads or tablets that they are given?

EACH STUDENT IS GIVEN 1 LAPTOP, 140 devices.

Is there a computer lab onsite that would need servicing?

YES

Number of workstations

WE HAVE A COMPUTER FOR EACH STAFF 28 AND 4 COMPUTERS PER CLASSROOM

Number of servers?

WE HAVE 1 SERVER

Number of printers?

WE HAVE A PRINTER FOR EACH STAFF 28

Number of scanners?

WE HAVE 4 PRINTERS THAT ARE CAPABLE OF SCANNING BUT NOT INDIVIDUAL SCANNER

MACHINE.

Number of projectors?

WE HAVE A PROJECTOR IN ALL CLASSROOMS 9, PRINCIPAL'S OFFICE, LIBRARY,

COMPUTER LAB, SPED CLASSROOM, COUNSELOR'S CLASSROOM.

Number of network switches?

WE HAVE 9 SWITCHES THROUGHOUT CAMPUS.

Number of access points?

I DON'T KNOW WHAT THIS IS.

Number of VOIP telephones?

WE HAVE MITEL DIGITAL PHONES ALL OVER CAMPUS, TOTAL OF ABOUT 28

Number of cameras?

WE HAVE ABOUT 12 SURVEILLANCE CAMERAS THROUGHOUT CAMPUS.

Number of domains or websites to be managed and where they are hosted?

WE HAVE https://www.tonaleadayschool.com/

Number of DMARCs or locations where internet is installed and the up and down speeds for the

DMARC?

I DON'T KNOW.

The contractor will manage all the workload with an IT work order completed by the staff member needing IT assistance?

YES WE LIKE THE WORK ORDERS COMPLETED BY STAFF.

The contractor will submit the completed work order to Ms. Kaye with a description of the work completed.

YES THIS WORKS BEST FOR US.

The contractor will provide a monthly report of services provided with a description of equipment and tag numbers that were replaced and where the equipment is located, and a summary of work completed?

YES, WE USE THE MONTHLY REPORTS FOR INVOICING.

The contractor will ensure the IT room is cleared of extra IT materials and supplies?

YES, I WOULD LIKE TO REQUEST PHOTOS OF ROOMS TO BE AUDITED AND CLEARED OF

IT MATERIALS AND SUPPLIES JUST AT HIGH-LEVEL.

Tonalea Day School operating in a Google Workspace environment or a Microsoft 365 environment?

YES WE HAVE BOTH GOOGLE WORKSPACE AND MICROSOFT 365.

https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.tonaleadayschool.com%2F&data=05%7C01%7Cfelicia.aspaas%40bie.edu%7C47da885c486440989a5008db0e06f8d2%7C0693b5ba4b184d7b9341f32f400a5494%7C0%7C0%7C638119195343348659%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=4kLOPA4aF29pOP1XN7238ju7snhYKW5OQ6qwVXfZcrE%3D&reserved=0

How many contractors would be needed for the IT Support Service, Tonalea Day School project?

ONE (1) IT SUPPORT SERVICE NEEDED.

Is this an ongoing project or a new project?

NEW