14-Specifications and Requirments - TCH2131666B1.pdf

SPECIFICATIONS AND REQUIREMENTS

LIBRARY HOTSPOTS, SERVICE, AND MANAGEMENT SOLUTION

1. Scope

Broward County Libraries Division (“Libraries Division”) seeks to procure hotspot devices and data service subscriptions and products to replace its aging fleet of devices, The Libraries Division, founded in 1974 and named 2020 Library of the Year by the Florida Library Association , is the largest library system in Florida by square footage. The combined library locations occupy over one million square feet and are one of the busiest, with more than 7.5 million walk-in customers visiting these 36 locations annually. The Libraries Division circulates over six million items annually to more than one million library cardholders who can choose from approximately two million library materials for public use. The Libraries Division currently utilizes the SirsiDynix Symphony Integrated Library System (ILS) platform, which is hosted on a Software as a Service (SaaS) platform. This is a solicitation for mobile hotspots devices and data subscription services that includes a remote management dashboard solution that enables County staff to manage and secure County’s mobile hotspots to be quickly serviced to meet patron demand.

Hardware Specifications

Devices should support at least 4G LTE or better.

Support for 10 or more Wi-Fi device connections.

Support 8hrs or more of use on a single charge.

Software and Service Specifications

Firewall capabilities with advanced threat detection.

Children’s Internet Protection Act (CIPA) compliant and customizable web filtering.

Protection for Subscriber Identity Module (SIM) jacking.

Provide malware and intrusion detection Service should be 4G LTE or better Central dashboard to monitor and manage all devices.

Ability to integrate with the Library’s ILS, SirsiDynix Symphony, via Web Services API Ability to switch between major cellular Networks.

Ability to suspend and unsuspend devices.

Provide unlimited data usage on all devices, with no time restrictions.

Ability to provide real-time alerts to County.

2. Price Price shall refer to the annual cost of all service subscriptions and the lump sum for all hardware.

Management dashboard solution will be provided at no additional cost.

3. Ongoing Support and Maintenance The Contractor must provide ongoing support for the annual renewal of service subscriptions.

Dedicated account managers should be provided for training, reporting, deployment, and policy configurations. Technical support should also be provided for library patrons.

4. Contractor Requirements and Responsibilities:

a. If the Contractor is not the manufacturer of the hotspot devices, the Contractor must be an authorized reseller of the manufacturer. The Contractor shall remain in this status throughout the contract term.

b. The Contractor bears the sole responsibility to deliver in a timely manner and deliver ordered quantities to fulfill the contract requirements.

c. Contractor Capacity/Delivery: The Contractor must possess the ability to directly interface with the manufacturer for registry of all subscriptions and support plans. The Contractor may not utilize a business-to-business alternative reseller to fulfill orders.

d. Contractor should assign an implementation manager to assist County with setup and deployment of hotspot devices.

e. The Contractor must maintain experienced staff authorized to perform pre-sales consultation services on product purchases for all hotspot product offerings.

f. Warranty, Support, and Maintenance. Support required from the Contractor includes the following:

i. Account Representative. The Contractor shall provide, during the term of the contract, a representative who will be able and authorized to quote, recommend, and resolve all account-related issues.

ii. Pre-Sales Support. The Contractor shall provide County pre-sales consultation to assist agencies with identifying services and consult on existing production software enhancements, new offerings, and quantities required for the agency solution.

iii. Delivery: All orders will be processed no later than 21 days after the Contractor receives the Purchase Order from County.

iv. If circumstances beyond the control of the Contractor result in a late delivery, it is the responsibility and obligation of the Contractor to notify the contact listed on the purchase order, in writing, immediately upon determining delay of shipment. The written notification shall indicate the anticipated delivery dated.

5. Invoicing and Payments:

a. County will pay for all data service subscriptions annually in advance.

b. County will pay for all hardware after delivery, acceptance, and issuance of invoice by Contractor.

c. The County will issue purchase orders for ongoing data service subscriptions (renewals) annually. Payments for data service subscriptions will be annually in advance. Payments shall be made within thirty (30) days after invoice and delivery and acceptance.