1354051-event.pdf

19 November 2025

Student Experience Improvement Consulting Services-MSUB Montana State University Billings is seeking proposals from firms to provide consulting for a comprehensive Student Services process Redesign Initiative to enhance the student experience and success.

19 November 2025

Open 11/19/2025 2:00 PM MST Type Request for Proposal Close 12/19/2025 2:00 PM MST Number MSU-RFP-26-07 Currency US Dollar

Sealed Until 12/19/2025 2:00 PM MST

Payment Terms 0% 0, Net 30

19 November 2025

Contacts Kraig Rieger kraig.rieger@montana.edu

19 November 2025

Commodity Codes Commodity Code Description 1402 Educational - Services

19 November 202519 November 202519 November 202519 November 202519 November 202519 November 202519 November 202519 November 202519 November 2025 mailto:kraig.rieger@montana.edu

Montana State University Billings (MSUB) is seeking proposals from qualified firms to provide consulting for a comprehensive Student Services process Redesign Initiative to enhance the student experience and success.

MSU Billings is seeking a consultant to assist in improving student experience through all phases of the college journey in order to increase retention and graduation rates in alignment with the Strategic Plan 2018-2025 and Retention and Graduation Plan 2022-2027.

The comprehensive process redesign initiative will address multiple areas to improve student experience and operational efficiency. The selected partner will apply a structured, higher-education–specific methodology to evaluate current processes, identify barriers, eliminate redundancies, and recommend future-state improvements that maximize the capabilities of Ellucian Banner.

Description

Required to View Event

Prerequisites Required to Enter Bid

19 November 2025

1. Review and accept the single point of contact information.

2. Review and accept the University's instructions for submitting a proposal.

3. Review and accept the contract term.

4. Review and accept our RFP general information.

5. Review and accept the University's insurance requirements.

6. Review and accept the instructions and schedule for the Offerors' Questions and University's Response.

7. Please review and accept the University's acceptance terms.

8. Review and accept the minimum score requirement.

9. Review and accept the University's Right to Investigate and Reject clause.

10. Review and accept the University's Mandatory Requirements clause.

11. Review and accept the University's Cooperative Purchasing clause.

12. Review and accept the Presentation/Demonstration/Interview requirement.

13. Review and accept the University's Financial Stability requirement.

14. Review and accept the University's Debarment clause.

15. Review and accept the Prime Contractor/Subcontractors information.

16. Review and accept the University's Standard Terms and Conditions.

17. Review and Accept the University's Expanded Data Security Terms found in the Buyer Attachments section.

18.

Review and accept the Sample Contract found in the Buyer Attachment section of this RFP. Requests for additions or exceptions to the Contract terms, including any necessary licenses, or any added provisions must be submitted to the Procurement Officer referenced above by the date for receipt of questions, as stated in the Schedule of Events. Any request must be accompanied by an explanation of why the exception is being sought and what specific effect it will have on the Offeror’s ability to respond to the RFP or perform the Contract. The University will make any final determination of changes to the standard terms and conditions and/or contract.

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Buyer Attachments

1. Attachment 1 Scope of Services.pdf

2. Attachment 2 Cost Proposal.pdf

3. Attachment 3 Evaluation Criteria.pdf

4. Draft Contract-Student Experience Improvement.docx

5. PD-83 Data Security Terms.docx

19 November 202519 November 202519 November 202519 November 202519 November 202519 November 2025 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzU0MDUxLTE5Mjc5NTk5NzFBdHRhY2htZW50IDEgU2NvcGUgb2YgU2VydmljZXMucGRm&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzU0MDUxLTE5Mjc0MTA5NzlBdHRhY2htZW50IDIgQ29zdCBQcm9wb3NhbC5wZGY%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzU0MDUxLTE5Mjc0MDk5OTBBdHRhY2htZW50IDMgRXZhbHVhdGlvbiBDcml0ZXJpYS5wZGY%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzU0MDUxLTE5MjgwMTU3NDBEcmFmdCBDb250cmFjdC1TdHVkZW50IEV4cGVyaWVuY2UgSW1wcm92ZW1lbnQuZG9jeA%3D%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzU0MDUxLTE5Mjc5OTI0MzdQRC04MyBEYXRhIFNlY3VyaXR5IFRlcm1zLmRvY3g%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9

Questions Required Questions

Group 1: General Instructions:

1.1 I understand it is my responsibility to check the Public Q&A board before submitting my proposal.

1.2 I understand that to ensure my questions will be answered, they should be submitted to the public Q&A board by December 2nd, 2025. Questions may be submitted after this deadline but there is no guarantee that late questions will be answered.

1.3 Submit a current W-9.

1.4 Provide company name used on invoices.

1.5 Provide complete remit to address for payments if it differs from the address on the W-9.

1.6 Provide contact information for the contract liaison: __________ is Contractor's liaison.

(Address): (City, State, ZIP): Telephone: Cell Phone: Fax: E-mail:

1.7 Provide name, title and email address for Contract signatory.

1.8 The University routes Contracts for signature via DocuSign. Please provide names & emails for additional personnel that should receive a copy of the Contract within your company, other than the Contract’s liaison or signatory stated above.

1.9

Equal Pay for Montana Women. Executive Order No. 12-2016 promoting equal pay for Montana women directs the Department of Administration to include incentives in the RFP process for contractors who engage in best practices to promote wage transparency. These best practices include the following:

(a)posting salary ranges in employment listings;

(b)certifying that the contractor will not ask about wage history in employee interviews;

(c)certifying that the contractor will not retaliate or discriminate against employees who discuss or disclose their wages in the workplace.

Offeror indicating it will comply with Executive Order No. 12-2016 will receive 5% bonus points available. Offerors who do not comply will not receive the bonus points. Bonus points received do not count towards minimum passing score, if applicable.

1.10 I understand that any and all costs associated with my product or service must be disclosed in my proposal. Any and all costs not disclosed in my proposal will be deemed non-applicable. I understand the University is not liable to pay any cost that was not disclosed in my proposal.

1.11 I understand if awarded the Contract, I will be required to register in SmartBuyMSU, Montana State University's e-procurement solution powered by Jaggaer.

1.12 Provide contact information for the Supplier Registration Information: is Accounting/Financial liaison. (Address): (City, State, ZIP): Telephone: Cell Phone: Fax:

E-mail

Group 2: Requirements Instructions:

2.1

I understand that if Offeror advances to the final selection process, Offeror may be required to provide a minimum of three (3) higher education references that can speak to the process redesign and Ellucian Banner optimization engagements completed within the past five (5) years. These references may be contacted to verify Offeror’s ability to perform the contract. The University reserves the right to use any information or additional references deemed necessary to establish the ability of the Offeror.

Negative references may be grounds for proposal disqualification.

2.2

Specify how long the individual/company submitting the proposal has been in the business of providing supplies and/or services similar to those requested in this RFP and under what company name. Offeror should provide a complete description of any relevant past projects, including at least three higher education case studies that demonstrate the delivery of process redesign or student services optimization projects, including evidence of measurable results such as improved efficiency, reduced processing time, or enhanced student satisfaction. A resume or summary of qualifications, work experience, education, skills, etc., which emphasizes previous experience in this area should be provided for all key personnel who will be involved with any aspects of the contract.

2.3 Provide information as to Offeror’s ability to meet specifications specifically detailed in the Buyer Attachment Section. Offeror shall respond to each requirement and provide information on its ability to meet these specifications.

2.4 If Offeror's proposal advances to final evaluation phase, Offeror may be required to provide customer point of contact information for relevant past projects of the proposed services, offered in your RFP response, within the last five years. This information may be used to determine responsibility of the Offeror to perform the required services.

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2.5

Provide the University a list of any outstanding or previous litigation, which involved the proposed products or services offered in your RFP response. This information may be used to determine responsibility of the Offeror to perform the required services. If additional space is needed to respond, please upload your response in the Supplier Attachment Section.

2.6 Provide a work plan and the methods to be used that will convincingly demonstrate to the University what the Offeror intends to do; the timeframes necessary to accomplish the work; and how the work will be accomplished to meet the Contract requirements as more specifically detailed above in the Buyer Attachment Section.

2.7 Financial Proposal: Complete pricing table 2.1 in Attachment 2 Cost Proposal found in Buyer Attachment section and provide a detailed breakdown of your pricing structure.

2.8

I understand at the University’s discretion, it may require confirmation of Offeror’s financial stability. Although it is not required to be submitted with Offeror’s proposal, this information may be requested before RFP award and will be scored on a pass/fail basis, at the University’s discretion. Therefore, offerors should be prepared to demonstrate their financial stability to supply, install and support the services specified by: (1) providing financial statements, preferably audited, for the 3 consecutive years immediately preceding the issuance of this RFP, and (2) providing copies of any quarterly financial statements that have been prepared since the end of the period reported by its most recent annual report.

Group 3: Evaluation Criteria Instructions:

3.1 I understand the RFP will be evaluated based on the scoring criteria as found in the Buyer Attachment section of this RFP.

Group 4: Verification of Nondiscrimination Against Firearms Entities/Trade Associations.

Instructions:

Instructions: Offeror’s certification is made in compliance with and in reference to HB 356, Ch.

193, Mont. L. 2023 (HB 356) and the terms defined therein. If Offeror determines the provisions of HB 356 do not apply to Offeror or the contract to be awarded under this RFP, Offeror shall submit a statement setting forth in detail the basis for such determination.

4.1

a. Offeror does not have a practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade association during the term of any contract it is awarded under this solicitation; and b. Offeror will not discriminate against a firearm entity or firearm trade association during the term of any contract it is awarded as a result of this solicitation.

4.2 If Offeror is unable to make both of the certifications in part 1, either now or during the anticipated term of the contract to be awarded as a result of this RFP AND If Offeror determines the provisions of HB 356 do not apply to Offeror or the contract to be awarded under this RFP, Offeror shall submit a statement setting forth in detail the basis for such determination.

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Product Line Items Product Line Items

There are no Items added to this event.

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Service Line Items Service Line Items

There are no Items added to this event.

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