1336368-event.pdf

12 September 2025

In-Home and Personal Care Services Multnomah County Department of Human Services (DCHS), Aging, Disability, and Veteran Services Division (ADVSD) is seeking providers for In-Home Care Services for seniors, family caregivers and others.

12 September 2025

Open 9/12/2025 8:00 AM PDT Type Request for Programmatic Qualifications (RFPQ)

Close 10/13/2025 4:00 PM PDT Number RFPQ-49-2026 Currency US Dollar

Sealed Until 10/13/2025 4:00 PM PDT

Contacts Kathi Braeme-Burr kathi.braeme-burr@multco.us

Phone +1 503-988-7550 ext. 87550

Commodity Codes Commodity Code Description 85010000 Healthcare Services 99060012 Mixed Direct Client Assistance (Professional Services) 99070202 Case Management

12 September 202512 September 202512 September 202512 September 202512 September 202512 September 202512 September 202512 September 202512 September 2025 mailto:kathi.braeme-burr@multco.us

Complete Event Description is provided on Buyer Attachment A - In-Home and Personal Care Services RFPQ in the Buyer Attachment Section of this RFPQ.

For full Questions and Criteria, please refer to Buyer Attachment B (Category 1) and Buyer Attachment C (Category 2).

PRE-PROPOSAL CONFERENCE:

There will be an optional Pre-Proposal Meeting for this sourcing event.

RFPQ-49-2026 In-Home Care - PreProposal Conference Wednesday, September 17, 2025 · 1:00 Pacific Time

Google Meet joining info Video call link: https://meet.google.com/uya-yfrt-fku Or dial: (US) +1 307-370-1195 PIN: 886 445 477# More phone numbers: https://tel.meet/uya-yfrt-fku?pin=7111647054305

Attendance at this conference is optional.

IMPORTANT: Suppliers who do not currently have access to theMultco Marketplace Supplier Portal will need to complete the "MMP Supplier Access Request Form". In order to allow the County sufficient time to review your request, the MMP Supplier Access Request form should be completed no fewer than 5 days prior to the Sourcing Event closing date.

Description https://bids.sciquest.com/apps/Router/PublicEvent?CustomerOrg=Multnomah

Required to View Event

Prerequisites Required to Enter Bid

12 September 2025

1. Proposer/Bidder agrees to receive all correspondence electronically and are responsible for keeping their supplier portal updated with current contact information.

2. CONFIDENTIALITY - Please read the statutory requirements in the prerequisite link.

3. Please review the statements in this certification regarding Assurances, Certification Regarding Debarment, Suspension and Other Responsibility Matters and Certification Regarding Conflict of Interest.

12 September 202512 September 202512 September 202512 September 202512 September 202512 September 202512 September 2025

Buyer Attachments

1. How to Complete and Submit a Response to a Sourcing Event - MMP Supplier Guide

2. Procedural Instructions_Proposals 04_02_2024.pdf

3. Sample+ADVSD+Contract+8119.pdf

4. Buyer Attachment A - InHome and Personal Care Services.docx.pdf

5. Buyer Attachment B - Evaluation Questions and (IH&PCS).pdf

6. Buyer Attachment C - Evaluation Questions and Criteria (RR R&CP).pdf

7. Buyer Attachment D - InHome Area Boundaries.pdf

12 September 202512 September 202512 September 202512 September 202512 September 202512 September 2025 https://multco.us/file/73233/download https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzM2MzY4LTE1OTM0NDg5MDRQcm9jZWR1cmFsIEluc3RydWN0aW9uc19Qcm9wb3NhbHMgMDRfMDJfMjAyNC5wZGY%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzM2MzY4LTE4ODU1NDk2MjNTYW1wbGUrQURWU0QrQ29udHJhY3QrODExOS5wZGY%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzM2MzY4LTE4Nzg4ODYzNzRCdXllciBBdHRhY2htZW50IEEgLSBJbkhvbWUgYW5kIFBlcnNvbmFsIENhcmUgU2VydmljZXMuZG9jeC5wZGY%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzM2MzY4LTE4Nzg4ODY3NTBCdXllciBBdHRhY2htZW50IEIgLSBFdmFsdWF0aW9uIFF1ZXN0aW9ucyBhbmQgIChJSCZQQ1MpLnBkZg%3D%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzM2MzY4LTE4Nzg4ODY2NTRCdXllciBBdHRhY2htZW50IEMgLSBFdmFsdWF0aW9uIFF1ZXN0aW9ucyBhbmQgQ3JpdGVyaWEgKFJSIFImQ1ApLnBkZg%3D%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9 https://bids01.jaggaer.com/apps/Router/PublicEventDownload?file=U291cmNpbmdldmVudC8xMzM2MzY4LTE4NzkwMTg2MzVCdXllciBBdHRhY2htZW50IEQgLSBJbkhvbWUgQXJlYSBCb3VuZGFyaWVzLnBkZg%3D%3D&auth=MDpBRVMyI0NQNVp4a2IvSnkxZDNIUm81TGpka2h4M0V4bkpBZDlVSkVFUnk5WnZrK2l5eGZjOVRGNkRHUlU9

Questions Required Questions

Group 1.1: Company Certification Information - This section is not scored Instructions:

1.1.1 State of Incorporation

1.1.2 Date of Incorporation

1.1.3

ASSURANCES - Proposer attests that Proposer is either a non-resident proposer or a resident proposer (as described in Representation and Certification Prerequisite and ORS 279A.120) of the State of _________ and has not discriminated against any minority, women, or emerging small business enterprises certified under ORS 200.055 or a business enterprise that is owned or controlled by or that employs a disabled veteran as defined in ORS 408.225 in obtaining any required subcontracts, in accordance with ORS 279A.110. Enter state of residency here:

1.1.4 Where Proposer is unable to certify to any of the statements in Proposer Representations and Certifications of the Prerequisite, Proposer shall provide an explanation to their offer here.

1.1.5

The Proposer certifies to the best of its knowledge and believes that neither it nor any of its principal participants and agents has or has had the following relationships with the specific firm(s)/individual(s), identified in this sourcing event, which may be determined to be an organizational conflict of interest. I understand that based on the information provided by Proposer, Multnomah County may exclude the Proposer from further consideration and may withdraw its selection if the real or apparent organizational conflict of interest cannot be avoided or mitigated. Proposer further certifies that the degree and extent of the relationship of the Proposer with these named firm(s)/individual(s) will be fully disclosed:

1.1.6 Upload additional explanation as needed

1.1.7 Name of person submitting the Proposal:

1.1.8 Title of person submitting the Proposal:

1.1.9 I represent that I am at least eighteen (18) years of age.

1.1.10 I represent that the printing of my name and the submittal of a Proposal is intended to authenticate this writing and to have the same force and effect as my manual signature.

1.1.11 I represent that I am either authorized to bind the Proposer, or that I am submitting the Proposal on behalf of and at the direction of the Proposer's representative authorized to contractually bind the Proposer.

1.1.12 I represent that the Proposer and/or its applicable representative(s) has reviewed the information contained in this Proposal and that the information submitted is accurate.

Group 2.1: Proposal Document Submission - Cat. 1 In-Home and Personal Care Instructions:

2.1.1 Q2.1.1 File Upload Please attach your Proposal to this question as a file upload. Please be advised that proposals are limited to eight (8) pages, additional pages and attachments will not be reviewed or scored.

Group 2.2: Programmatic Questions (75%) Instructions: Please select "YES" to each question that you have answered in your submitted proposal.

2.2.1

Q2.2.1. Home Care and Personal Care Services – (30% of group 1) Please describe your agency’s experience providing home care services and personal care services in the State of Oregon.

If you have held contracts for related services, please describe up to three (3) contracts for home care services and personal care services held by your agency within the past three years in Oregon. Please include name on contracting agency and length on contract. (May include contracts with Multnomah County.)

If agency has not held contracts for home care services or personal care services in Oregon, describe agency’s experience providing home care services and personal care services in Oregon

12 September 202512 September 202512 September 202512 September 202512 September 2025

2.2.2

Q2.2.2. Agency Capacity – (20% of group 1) Please describe the agency's capacity to deliver in-home care services for seniors, people with disabilities and family caregivers on a county and/or geographic area basis. Identify, in your response, what area(s) your agency will serve as presented in Buyer Attachment D.

Describe the agency's potential capacity to assign in-home care service workers within the timelines identified in the RFPQ. Please include a description of your organizational structure, including supervision and staff responsibilities and qualifications.

If proposing as a lead agency of a team or consortium, identify all participating vendors/contractor members and the services they will provide. Provide a copy of the working agreement or Memorandum of Understanding (MOU)

2.2.3

Q2.2.3. Supervisory Qualifications - (20% of group 1) Describe the role and responsibilities of supervisory oversight staff. Please describe the qualifications required of In-Home Care Services Supervisors assigned to this contract. Include the plan for the supervisor's role in training and providing support for employees.

What is your proposed ratio of direct supervisory staff to Home Care Services Specialists and proposed ratio of direct supervisory staff to Personal Care Services Specialists? Why do you believe these are appropriate ratios?

Describe how the agency plans to supervise workers in the home and how you will ensure they are doing a competent job. Include any special supervision for workers that are experiencing difficulty on the job.

2.2.4

Q2.2.4 Communications – (15% of group 1) Describe a detailed communication plan for agency’s internal communication process and describe strategies to monitor the staff responsible for communicating with clients, natural supports, the assigned case managers and agency staff; and ensure that all parties receive communication in a timely manner.

2.2.5

Q2.2.5 Staffing Method – (15% of group 1) Please Describe the method used to ensure that requests by case managers are staffed within a reasonable time frame, or, in an emergency, within twenty-four (24) hours.

What strategies will your agency use to retain workers and ensure continuity of assignment for service workers to mitigate adding stress to clients due to frequent staff changes. Please include how your agency will match workers to clients to ensure a good match between worker and client.

Describe how your agency will work with case managers to consolidate Home Care Services and Personal Care Services for clients who receive both services.

Group 2.3: Responsible Business Practice Questions (25%) Instructions: Please select "YES" to each question that you have answered in your submitted proposal.

2.3.1

Q2.3.1. Environmental Impacts – (20% of group 2) The County has an interest in measures used by its vendors to ensure sustainable operations and service delivery in order to reduce adverse impacts on the environment.

Please demonstrate how your organization will provide In-Home Care services in a manner that will minimize adverse health and environmental impacts on the clients and the community. Include details of methods and processes efficiently used. What sustainable practices will your agency use while delivering in home care services?

2.3.2

Q2.3.2. Responsiveness to Community: Quality Assurance – (40% of group 1) Describe your agency’s policy and methodology for supervision, training and monitoring your staff that provide direct client services.

Describe the orientation and ongoing training plan including subjects to be covered and indicate who is responsible for implementing the plan.

Describe the method the agency will use to determine client and case manager’s satisfaction with the services provided and address how client feedback will be collected outside of supervisory visits. Please include how your agency will handle complaints from clients or from case managers about service provision or lack of service.

2.3.3

Q2.3.3. Staff Support & Development – (40% of group 2) Please Describe agency’s hiring, screening and promotion practices.

Please describe your agency’s worker recruitment and retention practices to serve clients who live in rural areas of east, southeast and northwest Multnomah County if applying for those Areas.

Describe the agency’s worker recruitment and retention practices to serve clients who live in urban downtown and northwest Portland neighborhoods if applying for these areas.

Describe how the agency will ensure coverage in the event of worker illness, vacations, labor shortages, etc.

Group 3.1: Proposal Document Submission - Cat. 2 Rapid Response

Instructions:

3.1.1 Q3.1.1 File Upload Please attach your Proposal to serve as Rapid Response Referral & Coordination Provider to this question as a file upload. Please be advised that proposals are limited to eight (8) pages, additional pages and attachments will not be reviewed or scored.

Group 3.2: Programmatic Questions (75% of total points) Instructions: Please select "YES" to each question that you have answered in your submitted proposal.

3.2.1

Q3.2.1. Referral and Coordination Provider Experience – (30% of group 1)

Describe your agency’s experience referring and coordinating in-home care and housing support services to seniors and people with disabilities in Multnomah County.

Length of experience referring and coordinating services Capacity of agency (i.e. number of employees, supervision staff, administrative staff, building location & size).

Describe the agency’s communication style and customer service goals What are the agency’s records management, retention, and confidentiality practices

3.2.2

Q3.2.2. Agency Capacity – (25% of group 1) Please describe the agency's capacity to refer and coordinate emergency in-home care and housing support services to seniors and people with disabilities in Multnomah County

Describe the agency’s screening and assessment process before referring and coordinating in-home care or housing support services

Describe the timeline in which the agency can refer and initiate services for clients facing immediate risk of homelessness/housing eviction (ie. within minutes, hours, days)

Can your agency refer and coordinate services to all geographic areas in Multnomah County?

Describe your agency’s ability to expand its capacity to meet the needs of clients in Multnomah County

3.2.3

Q3.2.3. Customer Service/Response Times - (25% of group 1) Describe your agency’s experience working with highly qualified in-home care and housing support service providers.

What background knowledge does your agency have regarding the local in-home care and housing support service providers.

Describe the steps your agency takes to ensure clients receive high quality services.

Include information on how your agency tracks response times of in-home care and housing support service providers. Does your agency keep a data record of arrivals and departures along with customer satisfaction results after work is completed?

3.2.4

Q3.2.4 Communications – (20% of group 1) Describe a detailed communication plan for agency’s internal communication process and describe strategies to monitor the staff responsible for communicating with clients, natural supports, the assigned case managers and agency staff about concerns and changes, risk to client, and other important information, that will ensure that OPI, MPI and FCSP clients, natural supports, case managers and agency staff receive communication in a timely manner.

Group 3.3: Responsible Business Practices (25% of total points) Instructions: Please select "YES" to each question that you have answered in your submitted proposal.

3.3.1

Q3.3.1. Environmental Impacts – (20% of group 2) The County has an interest in measures used by its vendors to ensure sustainable operations and service delivery in order to reduce adverse impacts on the environment.

Please demonstrate how your organization will provide In-Home Care services in a manner that will minimize adverse health and environmental impacts on the clients and the community. Include details of methods and processes efficiently used. Highlight sustainability innovations your agency can offer in the delivery of services.

3.3.2

Q3.3.2 Responsiveness to Community: Economic impacts to promote equity– (40% of group 2) Describe how your organization has positive economic impacts for the community it serves or communities that are historically underserved and/or marginalized. Examples could include job creation, inclusive hiring practices and professional development opportunities, contracting/outsourcing diverse suppliers, contributing to Neighborhood revitalization, or preparing future generations for success.

3.3.3 Q3.3.3. Staff Support & Development – (40% of group 2) Describe your organization’s approach to recruiting and supporting a workforce that reflects the communities engaging in your services. What recruitment strategies do you use and how do you support your staff to be successful in their jobs and develop professionally?

Product Line Items Product Line Items

There are no Items added to this event.

12 September 202512 September 202512 September 202512 September 2025

Service Line Items Service Line Items

1.

# Item Name, Commodity Code, Description Allow

Alternates Qty. UOM Requested Service Delivery

S1 do not complete - admin line 1

85010000 - Healthcare Services

Proposers do not need to complete this section

12 September 202512 September 202512 September 2025