127EAT26Q0001 Attachment 1 - 2025 LAGRD Janitorial SOW_sb_6_20_25.docx

127EAY25Q0001

Los Angeles Gateway RD Janitorial

Statement of Work

C.1 Scope of Contract, Project Location & Description. The Contractor shall perform janitorial duties in the Los Angeles Gateway Ranger District located at 12371 N. Little Tujunga Canyon Road, San Fernando, CA 91342. The Contractor shall provide all transportation, labor, equipment, supervision, materials, and supplies, except those listed as Government Furnished Property, for the performance of this contract. Standard Janitorial practices and proper use of cleaning materials and equipment are required.

Federal facilities are required to meet Homeland Security Presidential Directive (HSPD) 12. All Non-Employee/Contractors accessing these facilities are responsible to acquire Linc Pass cards prior to acceptance of work. Each non-employee/contractor who requires a Linc Pass must go through several steps to obtain their Linc Pass: Sponsorship, Adjudication, Enrollment, and Activation. The Non-Employee/Contractor Applicant Steps page (http://hspd12.usda.gov/non- employeesApplicantSteps.html) detail each of these steps.

· Hours of Operation and Work Schedule. This office is open Monday – Friday from 0800 to 1630.

· The District Office is two stories, 4250 sq. foot, and services shall be provided 2 days each week, except Federal holidays, after 5 pm unless otherwise agreed. The basic scheduled days are established as Mondays and Fridays but can be adjusted by the COR and Contractor or as needed.

· Prior approval of the Contracting Officer (CO) is required before any work may be performed on Government holidays.

· Work shall not be required on the following holidays, and does not need to be rescheduled to another day:

New Year’s Day Martin Luther King, Jr’s Birthday Presidents’ Day Memorial Day Juneteenth National Independence Day Columbus Day Labor Day Thanksgiving Day Christmas Day

C.2 Supervisory Personnel. The Contractor shall designate an on-site supervisor who shall be responsible for the conduct and competent performance of work. An equally qualified alternate supervisor shall be provided to act on behalf of the supervisor during his/her absence. The supervisor and alternate shall be designated as key personnel and be able to read, write, speak, and understand English, and have full authority to act for the Contractor. The Contractor shall provide the telephone number of the supervisor and alternate to the CO within ten calendar days after award of the contract. The Contractor shall immediately notify the Contracting Officer's Representative (COR) and CO in writing when a decision to terminate an employee has been made. The supervisor or alternate can be part of the work force performing janitorial duties.

Performance Standard: The supervisor or alternate shall be on-site and accessible during working hours.

Performance Measurement: The Government will document, in writing, those instances where the supervisor or alternate have not responded to calls or are not available to meet.

C.3 Quality Control Program. The Contractor shall establish a Quality Control Program to ensure the requirements of the contract are met. It shall be submitted to the CO as part of the bid package prior to the award of the contract. Any amendments shall be submitted to the CO for approval at least ten days prior to their proposed implementation. The quality control program shall, at a minimum, include:

a) An internal inspection system covering all the services performed including a checklist that will specify areas to be inspected by Contractor personnel on either a scheduled or unscheduled basis, or the title of the individual(s) who will do the inspection.

b) A method for identifying deficiencies in the quality of services performed and for proposing that any corrective action be taken.

c) A method for ensuring that all keys and security access codes issued to the Contractor by the Government are not lost, misplaced, and are not used by unauthorized persons.

d) A file of all inspections conducted by the Contractor and the corrective actions taken. This documentation shall be made available to the Contracting Officer Representative for review upon request.

C.4 Operating Plan. As part of the bid package prior to award of the contract, and annually thereafter, the Contractor shall submit to the CO an Operating Plan with a schedule of all services to be performed. The Schedule shall indicate the time of day, the type of work to be performed and its frequency of performance (daily, weekly, monthly, quarterly, and semi- annually, annually), the areas to be worked, and the estimated time to complete the work in each area. The Operating Plan shall also include a list of all cleaning supplies to be used, subject to COR approval. The Contractor shall notify the COR in writing at least 14 calendar days prior to the intended use of any chemicals which include a Material Safety Data Sheet (MSDS), all of which are subject to the approval by the COR.

Once a month, when the invoice is submitted, the Contractor will provide to the COR a listing that identifies all scheduled work that was completed during this time period. The format of this document shall be approved by the COR.

The Contractor shall be directly responsible for instructing employees in utility conservation practices. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by Contractor employees. Lights shall be used only in areas at the time when work is being performed. Water faucets or valves shall be turned off after the required usage is complete. Windows shall be closed, and lights and fans turned off when not in use. Government telephones shall not be used for personal reasons, or for any toll or long-distance calls. The Contractor shall notify the COR whenever a building deficiency is identified (e.g., chemical spill, leaking pipe, stopped up sink, power outage, doors or other equipment that appear to be working improperly) and post as out of order.

It is the responsibility of the Contractor to ensure that all articles of possible personal or monetary value found by the Contractor's employees are turned into the COR.

It is the responsibility of the Contractor to secure the building upon completion of work and close and lock entry gates.

C.5 Key Control. The contractor is responsible for obtaining Linc Pass cards for access to Federal facilities. If a delay in obtaining Linc Pass cards occurs and at the discretion of the CO or COR, the Contractor may be issued keys. No keys shall be duplicated unless authorized in writing by the CO or COR.

The Contractor shall report the occurrence of a lost key immediately to the COR. The Contractor shall be required to replace or to reimburse the Government for replacement as a result of the Contractor losing keys.

The Contractor shall prohibit the use of keys and access codes issued by the Government by any person other than the Contractor's employees. The Contractor's employees shall prohibit entrance to the building by other than Contract employees engaged in the performance of contract related work.

C.6 Hazard Communication Training. The Contractor shall provide employees with Hazard Communication training within one month after award of the contract or within one month after hiring a new employee. Per OSHA 29 CFR 1910.1200 Hazard Communication Standard, this training also includes instruction on the appropriate handling of chemicals requiring a Material Safety Data Sheet.

C.7 Workers Compensation Insurance. The Contractor shall provide evidence of Worker's Compensation Insurance or a letter from the State Department of Industrial Relations exempting the Contractor from the requirement. NOTE: A contractor working alone is not required to carry the insurance.

C.8 Property and Personal Damage. The Contractor shall be responsible for all damage to property and to persons, including third parties that occur as a result of his or his agents or employee's fault or negligence. The term “third parties" is constructed to include employees of the Government.

The Contractor through innovation, technology, or other means, shall perform the work in this contract at frequencies necessary to meet the Quality and Performance Standards. Evaluations of the Contractor's work will be based on these standards and shall be conducted by the COR as close to the time that the cleaning tasks are completed.

C.9 Specific Tasks and Performance Standards. Listed below are the specific tasks and the performance standards the Contractor is required to meet in this contract.

An initial annual cleaning is required to start the contract.

a) Front Entryway shall be free of obvious surface dust, dirt, debris, carpet stains, trash, streaks, and smudges, and present an overall appearance of cleanliness. Horizontal surfaces fewer than 90 inches will be free of obvious dust, dirt, oil spots, or smudged surfaces.

Counters, display racks, wood/glass surfaces, comers, crevices, moldings, and ledges shall be dusted. Computers and keyboards shall not be dusted. Carpets shall be free of obvious removable spots, stains, soiled traffic patterns, dirt, debris, gum, and crusted material.

Vacuuming will be done at least two times a week. There are to be no areas of deterioration to the carpet as a result of harsh brushing or scrubbing. Cleaned areas of carpets should reasonably blend with surrounding carpet. Carpets shall be dried within 24 hours to prevent mold growth. Trash shall be collected from work areas two days per week and placed in the dumpster outside. Trash containers shall be lined and kept relatively free of trash.

Performance Standard: Furniture, and displays shall be free of visible dust and trash cans shall be emptied twice a week. Comers, crevices, moldings, and ledges shall be free of all dust. Carpet shall be vacuum cleaned and free of dust balls, dirt, and other debris. All glass shall be clean and free of dirt, grime, dust, streaks, watermarks, and spots and shall not be cloudy.

Thresholds shall be clean and free of oil, grease, dirt, and grime. Window sashes, sills, woodwork, and other surrounding interior glass shall be wiped free of drippings and other watermarks.

Performance Measurement: The Government will inspect the Front office on a random basis. The Contractor shall correct any performance deficiency within one day of notification by the COR.

b) All Restrooms shall be cleaned the two days/week with a disinfectant cleaner. Fixtures, metal chrome surfaces, washbasins, shower stalls, mirrors, counter tops, and dispensers shall maintain a high level of luster, if applicable, and be free of dust, mold, mildew, streaks, rust, and encrustation. Urinals and Toilet bowls shall be cleaned as far into the trap as possible and under the inside rim with disinfectant cleaners. Cleaning shall include the seat, interior/exterior of bowl/urinal, and flush valve. Partitions, doors, vents, sills, and walls shall be free of dust, and dirt. The full surface area of all stall partitions, doors, and waste receptacles shall be damp wiped with a disinfectant cleaner. Restroom supplies, including paper towels, toilet paper, and liquid hand soap, shall always be replenished as needed to maintain an adequate supply. Sanitary napkin disposal containers shall be emptied, cleaned, disinfected, and lined daily. Restrooms shall be free of discarded material and waste receptacles shall be emptied daily. Trash shall be collected and put in the dumpster outside. Waste receptacles shall be lined and kept relatively free of trash, dirt, stains, and debris. Flooring and base molding shall be free of dirt, debris, all types of marks, and foreign matter, damp mopped using disinfectant cleaner.

Performance Standard: Fixtures shall be free of smudges, marks, spots, or unsightly discoloration. Toilet bowls and urinals shall be de-scaled, and the entire surface shall be free from steaks, stains, scale, scum, urine deposits, and rust stains. Floors shall be free of visible loose dirt or streaks, scuff marks, heel marks, other stains and discoloration, and mop strings. Comer, crevices, moldings, and ledges shall be free of all dust and dirt. Flooding of floors shall always be avoided. Surfaces shall be left dry. Sufficient supplies shall be provided to meet usage.

Performance Measurement: The Government will inspect restrooms on a random basis. The Contractor shall correct any performance deficiency within one day of notification by the COR.

c) All Office space (including conference rooms, corridors, and entranceways) shall be free of obvious surface dust, dirt, debris, carpet stains, trash, streaks, and smudges, and present an overall appearance of cleanliness. Horizontal surfaces fewer than 90 inches will be free of obvious dust, dirt, oil spots, or smudged surfaces. Desks with papers, computers and keyboards will not be dusted. Carpets shall be free of obvious removable spots, stains, soiled traffic pattern, dirt, debris, gum, and crusted material. Vacuuming will be done two times a week. There are to be no areas of deterioration to the carpet as a result of harsh brushing or scrubbing. Cleaned area of carpets should reasonably blend with surrounding carpet. Carpets shall be dried within 24 hours to prevent mold growth. Trash shall be collected from work areas two days/week and placed in the dumpster outside. Trash containers shall be lined and kept relatively free of trash.

Performance Standard: Furniture shall be free of visible dust and trash cans shall be emptied two days/week . Carpeted areas and molding shall be clean and free of dust balls, visible dirt, and other debris.

Performance Measurement: The Government will inspect the office space on a random basis. The Contractor shall correct any performance deficiency within one day of notification by the COR.

d) Kitchens shall be free of obvious dirt debris and extraneous matter. Trash shall be collected two days/week and placed in the dumpster outside. Trash containers shall be lined and kept relatively free of trash, dirt, stains, and debris. Microwaves (inside and out), Refrigerators (exterior), Counters, and sink surfaces shall be cleaned daily with a disinfectant cleaner. Surfaces shall be free of obvious dust, dirt, mold, mildew, streaks, rust, and encrustation. Molding shall be free of dirt, debris, and all types of marks. Flooring shall be free of dirt, debris, foreign matter, and damp mopped with fresh water and a disinfectant cleaner. Same mop and water used in restrooms shall not be used in kitchens.

Performance Standard: Floors shall be clean and free of trash and foreign matter with no dirt or dust left in comers, crevices, molding, and be free of streaks, mop strand marks, and skipped areas. Trash shall be emptied twice a week.

Performance Measurement: The Government will inspect the kitchens on a random basis. The Contractor shall correct any performance deficiency within one day of notification by the COR.

e) Floor Clearing shall be accomplished in accordance with appropriate methods for each surface in order to effectively clean and protect and prolong the life of the floor covering.) The floor wet mopped once a month or as needed with hot water.

f) High cleaning surfaces above 90 inches shall be cleaned free of obvious dust and cobwebs annually.

Performance Measurement: The Government will inspect on a random basis. The Contractor shall correct any performance deficiency within one day of notification by the COR.

g) All Interior Windows shall be cleaned free of obvious dust and cobwebs. Windows shall be cleaned and free of streaks as needed weekly. Exterior windows are not included in this Statement of Work.

All doors will be cleaned once per week.

Performance Standard: Windows shall be clean and free dirt or dust left in comers, crevices, molding, and be free of streaks and clear. The full surface area of all doors shall be damp wiped with an appropriate cleaner, and free of scuffs, marks or soil.

Performance Measurement: The Government will inspect the windows on a random basis. The Contractor shall correct any performance deficiency within one day of notification by the COR.

h) All Carpets shall be free of obvious removable spots, stains, soiled traffic pattern, dirt, debris, gum, and crusted material. There are to be no areas of deterioration to the carpet as a result of harsh brushing or scrubbing. Cleaned area of carpets should reasonably blend with surrounding carpet. Heavy vacuuming will be done once a month with light furniture moved to facilitate cleaning. Carpets shell be fully cleaned once annually with a commercial carpet cleaner to remove stains, spots, odors, and ground-in dirt and grime. Carpets shall be dried within 24 hours to prevent mold growth.

Performance Standard: Carpets shall be clean and free dirt or dust left in corners, around furniture, and desks. Carpets are free of stains, spots, odors, and ground-in dirt and grime.

Performance Measurement: The Government will inspect the carpets on a random basis. The Contractor shall correct any performance deficiency within one day of notification by the COR.

i) Supplies: Space will be assigned, as available in the building, for the storage of an inventory of supplies and equipment, which will be used in the performance of work under the contract. The Government will not be responsible in any way for damage or loss of parts or equipment. Telephones will be available for the Contractor's use in making local calls for business purposes only.

The Forest Service will provide the 50 gallon trash bags used in the shredder, large recycling trash cans, and the trash cans located outside by the front lobby and outside located by the kitchen.

The Contractor shall provide all supervision, labor, materials, supplies, and equipment required to meet the terms of the contract. All applicable Contractor-furnished equipment shall include bumpers/guards to prevent marking or scratching of fixtures or building surfaces. The following supplies will also be provided by the Contractor:

· Restroom paper hand towels

· Deodorant products

· Liquid hand soap

· Mops, rags, brushes

· Paper towels for cleaning

· Floor wax (non-skid) or other necessary treatment.

· Disinfectant

· Cleaning Compounds such as toilet bowl cleaner, floor cleaner, glass cleaner, wax stripper, etc.

· Power Equipment as needed, such as motorized vacuum cleaner, commercial carpet cleaner

· Small Desk-side Trash Can liners

· Toilet paper, minimum of 2 ply rating

C.10 Products and Materials

Environmentally Preferable Products The Los Angeles Gateway Ranger District, of the Angeles National Forest requires the use of environmentally preferable products and services in order to comply with federally mandated programs and USDA's Agriculture Acquisition Regulations (GAAR 423.703) that direct USDA agencies to actively promote a preference for Environmentally Preferable Products. This includes the use of recovered material products; energy and water efficient products; alternative fuels and fuel efficiency, bio-based products; non-ozone depleting substances; priority chemicals; and environmentally preferable products. These products are described on the Office of Federal Environment Executive website. (http://ofee.goc/gp/gp.htm).

Custodial cleaning products required in the performance of the SOW shall meet as a minimum, Green Seal Product Standards (https://greenseal.org/green-seal-standards/standards-list/). If it is determined that a product does not meet Government performance requirements, the contractor shall submit a proposed alternative that would meet the performance requirements, with the lowest environmental impact for evaluation and acceptance.

Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content. Bio-based products shall be used upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA) (http://www.usda.gov).

The contractor shall purchase and use Energy Star of other energy-efficient items listed on the Department of Energy's Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list.

Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract.

All electrical equipment used by the Contractor shall meet all safety requirements of this contract and shall be UL approved. This equipment shall operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

The Contractor shall provide protective gloves, safety eyeglasses, and any other safety equipment needed to execute the contract.

C.11 Safety. The Contractor shall be responsible for instructing company employees in appropriate safety measures. The Contractor shall provide, place and remove appropriate warning signs for wet or slippery floor areas caused by cleaning or waxing applications. Warning signs need to be in accordance with OSHA Safety Standards. Cloths, mops or brushes containing a residue of wax or other combustible material subject to spontaneous ignition shall not be stored inside the building. Contractor shall provide copies of Material Safety Data Sheets (MSDS's) for all cleaning chemicals used. Cleaning supplies, including solutions and solvents, both liquid and powders may not be stored at the work site. They must be removed after every cleaning day. No children are allowed on premise.

C.12 Documentation and Insurance. Before work may begin on this project, the Contractor shall provide the documentation required in this section. Failure to provide the information will not change the date for starting work.

Once the contract begins, the contractor shall provide the following documentation within 10 calendar days or the contract may be terminated for default in accordance with the clause governing default (termination for cause).

· A list of all custodial cleaning products required in the performance of the SOW meeting the minimum Green Seal Product Standards as described in Products and Materials section. Contractor shall provide copies of Material Safety Data Sheets (MSDS's) for all cleaning chemicals used.

· Worker's Compensation Insurance: The Contractor shall provide evidence of Worker's Compensation Insurance or a written explanation as to why the Contractor is exempt from the requirement. NOTE: The Contractor working alone is not required to carry the insurance.

· Janitorial Bond: The contractor shall provide and maintain Janitorial Bond Insurance of at least $5,000 on each employee working on the Government premises.

· Provide proof of insurance for all vehicles accessing this facility.

C.13 INSPECTION AND ACCEPTANCE

FAR 52.252-2 Clauses Incorporated by Reference (FEB 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address (es): www.acquisition.gov/far/

FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1) CLAUSES

52.246-4 Inspection of Services--Fixed-Price (AUG 1996)

C.14 QUALITY CONTROL PLAN – The Contractor shall conduct inspections on all units in accordance with his/her Quality Control Plan (QCP). The Contractor’s Quality Control Plan shall be submitted and accepted by the Government prior to any work starting.

C.15 GOVERNMENT INSPECTIONS

Government inspections are for the purpose of satisfying the Government that the services are acceptable and do not relieve the Contractor of the responsibility for maintaining quality control.

The Contracting Officer's Representative or designated inspector will conduct all inspections. The Contractor (or designated representative) is encouraged to be present to observe inspections. Summary results will be made available on request.

C.15.1 Specific Procedures Inspections will be conducted daily, weekly, monthly, quarterly, and semiannually. The inspections will be conducted by inspectors visually inspecting as well has physically checking dispensers. Tenant participation in performance evaluation includes compliments or complaints of service or lack of service. These compliments or complaints will result in an unscheduled inspection. Unscheduled visual inspections will also occur in any area at least twice monthly.

Acceptance will be for fully completed work in accordance performance requirements.

Deductions due to unacceptable service.

The COR may recommend to the Contracting Officer deductions based on poor or unacceptable performance or no service provided by the contract. If possible, the Contracting Officer will ask the contractor to re-work the deficient areas. The inspection forms will be provided along with the notice of non-compliance to the contractor for response within two days.

C.15.2 Performance Evaluation

The terms of the contract have been agreed upon by the Contractor and the government at the time of contract award. During the life of the contract, Contractor performance will be documented by means of written inspection reports, minutes of meetings, GSA/customer surveys, customer comments, service call logs, and records which will be retained as part of the official contract file.

1) Effectiveness of Quality Control (QC): The COR shall assess the effectiveness of the contractor’s QC Program through review of reports required of the contractor, service delivery information reports, and all those previously listed.

2) Inspections: A Government representative will make periodic inspections, with the contractor’s representative when available, to document the level of services being performed. The contractor will be notified in writing of any deficiencies. The contractor will be called/emailed or notified and writing of any deficiencies noted.

3) Service delivery: The quality and timeliness of the Contractor’s (including subcontractor) performance, as well as service call responses, will be used to assess the overall service delivery. Record of service calls and responses is required by the contractor and is always will be available for inspection by the COR.

4) Final inspection.

5) No Later than 60 days prior to last date of contract a final inspection will be completed. The contractor will contact the COR to schedule inspection. Any deficiencies identified will be corrected prior to expiration of contract.

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