A04_Statement of Work_updated_10_9_26 124PSA27Q0012.docx

US Department of Agriculture (USDA)

Statement of Work

Contents

Project Flow Cytometer Service Contract for Kingston, RI

General Information

1.0 Scope of Work

This project is to provide annual full-service coverage and maintenance for the FACSymphony A1 flow cytometer and associated units with 4 option years.

2.0 Background

The USDA Agricultural Research Service (USDA ARS) requires a service contract for the FACSymphony A1 flow cytometer and associated components (serial numbers: R664893000093, 349277N0216, R658946001037). These components, owned by USDA ARS NCWMAC, support the Northeast Eastern Oyster Breeding program. This equipment is necessary to advance the research interests of the lab including investigating polyploidy, reproductive physiology, the physiological basis of traits, immune responses to diseases, bacterial and protozoal interactions with oysters, and microalgae production. Experiments in each of these lines of investigation rely on the use of a flow cytometer to analyze individual cells. To ensure consistent, satisfactory operation of the flow cytometer, USDA ARS NCWMAC Shellfish Genetics Laboratory requires a one-year service contract with 4 option years to be started on November 12, 2026 to avoid a costly pre-contract inspection. This contract must include travel and labor costs of certified technicians, 2 Preventive Maintenance Inspections, 2 Preventative Maintenance Kits, unlimited service visits, and unlimited telephone support for all three components of the flow cytometer. Proper service and maintenance require service engineers that are trained and BD-certified in the proper care and maintenance of each specific unit. Vendor shall provide all services, supplies, equipment and facilities necessary to provide the deliverable specified in accordance with the terms, conditions, and specifications contained in this document.

Contractor Requirements

3.0 Technical Requirements / Tasks

The contractor shall provide service contracts for the following components:

· Service Contract for FACSymphony A1 (serial number: R664893000093)

· Coverage for the BD Symphony A1, including lasers and one computer workstation (excluding printers) for labor, travel expenses, and parts (excluding consumables).

· 2 Preventive Maintenance Inspections within a twelve-month period

· 2 Preventive Maintenance Kits within a twelve-month period

· Including, but not limited to:

· PN-343542 Saline Filter CA 2503

· PN-641913 Inline Filter 0.3Um

· PN-656342 Assy DCM Pump Head

· PN-343538 Hydrophobic Air Filter 1.25in Diameter

· PN-343620 O-Ring 0.101in IDX0.070in For SIP

· PN-343618 O-RING FOR QUICK DISCONNECT

· PN-88-20128-00 O-Ring 5/32 ID 9/32 O.D 1/6 W

· PN-343663 Sheath Waste Gasket

· PN-343509 Bal Seal (SIP)

· PN-343615 O-RING .364-ID x .070-W NITRILE 70 DURO

· PN-343612 O-RING .056-ID x .060-W NITRILE 70 DURO

· PN-343611 O-Ring for SIP 0.490in IDX0.104in Wide

· Software Revisions released during the Agreement term.

· Unlimited service visits, Monday-Friday, excluding holidays.

· 48-hour guaranteed response to a request for emergency on-site service (Monday through Friday, excluding holidays). Otherwise, a $500 Response Time Credit will be issued.

· Unlimited telephone support for instruments, reagents and applications at no additional charge.

· Service Contract for FACS Flow Supply System (serial number: 349277N0216)

· Coverage for the FACS Flow Supply System for labor, travel expenses, and parts (excluding consumables).

· Unlimited service visits, Monday through Friday, excluding holidays.

· Unlimited telephone support for instruments, reagents and applications will be provided at no additional charge.

· Service Contract for High Throughput Sampler (serial number: R658946001037)

· Coverage for the BD High Throughput Sampler (HTS) for all parts (excluding consumables).

· Unlimited phone support for instruments, reagents, and applications will be provided at no additional charge.

· Replacement with a certified refurbished unit, if required, within two business days.

· One (1) Preventive Maintenance Inspection within a twelve-month period in conjunction with the superior equipment's Preventive Maintenance Inspection.

· One (1) Preventative Maintenance Kit

· All costs associated with labor, shipping, and parts (excluding consumables) covered by contract.

· Payments will be made on a quarterly basis.

· Field Service Engineers must be approved by BD Biosciences and extensively trained on the specific instrument they support, with multiple-years of certified hands-on experience and knowledge working on BD Biosciences the FACSymphony A1 system.

4.0 Government Furnished

List any government-furnished support, data, property or facilities. Describe government responsibility for reviewing and approving reports and final products generated under the contract. If the contractor will require access to government facilities, identify the facility location and specific area. Identify any federal holidays or other times when access may be restricted.

USDA ARS Shellfish Genetics Laboratory will provide facility access at 120 Flagg Rd, CBLS 460 Kingston RI 02881.

5.0 Deliverables / Schedule

· Preventive Maintenance Inspection Reports

· Description: Written report documenting results of each Preventive Maintenance (PM) Inspection, including performed procedures, replaced components, system performance verification, and any recommendations.

· Frequency:

· FACSymphony A1: Two (2) PM inspections per 12‑month period

· High Throughput Sampler (HTS): One (1) PM inspection per 12‑month period

· Delivery: Submitted via email within five (5) business days of completion of each PM visit.

· Service Visit Reports

· Description: A service report summarizing diagnostics, repairs, adjustments, parts used, firmware/software updates performed, and confirmation of restored function.

· Frequency: After every on‑site service event (unlimited service visits included in contract)

· Delivery: Submitted via email within three (3) business days of visit completion.

· Telephone Support Documentation

· Description: Summaries of troubleshooting guidance provided through telephone support when the call results in corrective action, system adjustment, or material recommendations.

· Frequency: As needed.

· Delivery: Submitted via email within three (3) business days of support completion.

· Emergency Response Documentation

· Description: Confirmation of technician dispatch time, on‑site arrival time, and verification of resolution, in accordance with the 48‑hour response guarantee.

· Frequency: As needed for emergency calls.

· Delivery: Within three (3) business days following service event.

· Note: Contractor shall include documentation of any Response Time Credit issued, if applicable.

· Software Revision Notices

· Description: Notification of any newly released software or firmware updates applicable to the instrument(s), including applicability notes and installation status.

· Frequency: As updates are released during the 12‑month agreement period.

· Delivery: Within ten (10) business days of release notification.

6.0 Travel

Contractor travel is included as part of full-service agreements.

7.0 Contractor’s Key Personnel

Certified BD Biosciences technicians are required.

8.0 Security Requirements

No special security clearance required beyond facility access.

9.0 Data Rights

No data rights restrictions apply.

10.0 Section 508 – Electronic and Information Technology Standards

Not applicable to this equipment service requirement.

Attachment If applicable, include an Attachment stating Evaluation Factors and significant Subfactors representing the key areas of importance and emphasis to be considered in the source selection decision.

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