CHX_Janitorial_Services_SOW_WORKING.pdf

National Forests in Mississippi, Chickasawhay Ranger District PBSC for Janitorial Services

12447U20Q000

CONTINUATION OF ANY BLOCK FROM SF 1449

BLOCK 20 - SCHEDULE OF SUPPLIES/SERVICES

SCHEDULE OF ITEMS

Janitorial Services Chickasawhay Ranger District National Forests in Mississippi

Item No. Description Qty Unit Unit Price (Per Week) Total Amount

1.1 Janitorial Services 52 Weeks $ $

1.2 Janitorial Services with supplies 52 Weeks $ $

1.3 Carpet Cleaning 2 EA $ $

TOTAL

GENERAL INFORMATION

1. SCOPE: The Contractor shall provide all personnel, supervision, equipment, tools, supplies, materials, transportation, facilities, expertise, and incidentals necessary to successfully perform janitorial services in accordance with attached and referenced specifications.

2. LOCATION: Chickasawhay Ranger District, 968 Hwy 15 South, Laurel, Mississippi 39440, Jones County.

3. Pre-bid office visits is scheduled for November 13, 2019 at 9:00am with Aletha Thornton at (601) 428-0594 extension 5244.

A Pre-work Conference with the successful bidder is scheduled for Wednesday, December 7, 2019, at the Chickasawhay ranger District Office, 968 Highway 15 South, Laurel, MS 39443.

4. OFFERORS SHALL BE REGISTERED IN THE SYSTEM FOR AWARD MANAGEMENT (SAM) (www.sam.gov) and SHALL ENTER THEIR REPRESENTATIONS AND CERTIFICATIONS ONLINE TO BE ELIGIBLE FOR AWARD.

5. OFFERS THAT DO NOT INCLUDE A TECHNICAL AND BUSINESS PROPOSAL WILL NOT BE CONSIDERED FOR AWARD. Refer to AGAR 452.215-71 INSTRUCTIONS FOR THE PREPARATION OF TECHNICAL AND BUSINESS

PROPOSALS (SEP 1999).

CONTRACT DOCUMENTS, EXHIBITS OR ATTACHMENTS

http://www.acquisition.gov/far/current/html/FormsStandard68.html#wp1189284 http://www.sam.gov/

12447U20Q000

DESCRIPTION/SPECIFICATION/PERFORMANCE WORK STATEMENT

Performance Based Service Contract (PBSC) for Janitorial Services Chickasawhay Ranger District National Forests in Mississippi

SECTION I - GENERAL

I.1 SCOPE OF WORK:

The Contractor shall provide all personnel, supervision, equipment, tools, supplies, materials, transportation, facilities, expertise, and incidentals necessary to successfully perform janitorial services in accordance with attached and referenced specifications. The building is approximately 4,800 square feet and contains 2 restrooms and a kitchenette.

I.2 LOCATION: Chickasawhay Ranger District, 968 Hwy 15 South, Laurel, Mississippi 39443, Jones County.

I.3 CONTRACTING OFFICER’S REPRESENTATIVE

The Contracting Officer’s Representative (COR) for this project is Aletha Thornton, aletha.thornton@usda.gov, 601-428-0594 extension 5244.

The contractor will receive a written COR Designation describing the duties and responsibilities of the COR. Generally, the COR is responsible for monitoring contractor performance and will inspect and accept or reject the services as required by the contract.

A. The COR will act as liaison between the USDA Forest Service herein referred to as “FS” and the Contractors and, when necessary, will provide technical direction to the Contractors. The Contracting Officer’s Representative (COR) is responsible for monitoring, assessing, recording, and reporting on the technical performance of the contractor. The COR, however, is not authorized to change any of the terms and conditions or costs associated in the contract, make decisions concerning disputes arising under the contract, or resolve differing site condition matters. Neither the presence nor absence of a government representative shall relieve the Contractor(s) of his/her/their responsibilities under the contract.

B. The Contracting Officer for this contract should be informed as soon as possible of any actions or omissions by the Contractor or the Government which could change any of the terms, conditions, or completion time stated in the contract. On all matters pertaining to contract terms, the Contractor must communicate with the Contracting Officer.

C. Whenever, in the opinion of the Contractor, the COR requests effort outside the scope of the Contract, the Contractor should contact the Contracting Officer immediately.

I.4 TECHNICAL DIRECTION

The performance of work required herein shall be subject to the technical direction and surveillance of the COR. As used herein, “technical direction” is direction to the Contractor(s), which requires pursuit of certain lines of inquiry, filling in details or otherwise serving to accomplish the contract or task order specifications. The technical direction, to be valid:

A. Must be issued in writing consistent with the general scope of the work set forth in the contract;

B. May not constitute a new assignment of work or changes to the expressed terms, conditions, or specifications incorporated into this order.

C. Shall not constitute a basis for extension of the agreement.

Nothing contained in this part authorizes the Contractor(s) to incur costs in excess of the contract price or other limitations of funds set forth in the contract due to extra work performed in response to informal directions, suggestions, or instructions (oral or written) given by representatives of the CO, unless prior to commencing such work, the Contractor(s): 1) directly notifies the CO; 2) requests a formal contract modification; and 3) receives written authorization to proceed from the CO or the authorized task order CO.

mailto:aletha.thornton@usda.gov

I.5 PERFORMANCE OF SIMILAR WORK BY GOVERNMENT

Nothing in this contract restricts the Government from performing any of the work with its own organization and workforce or by other contracts.

I.6 SUPERINTENDENCE BY THE CONTRACTOR

At all times during performance of this contract, the Contractor shall directly superintend the work or assign and have on the worksite a competent superintendent who is satisfactory to the Contracting Officer and has authority to act for the Contractor. The Contractor’s Superintendent shall be designated in writing.

Any contractor representatives designated by the contractor shall have the ability to speak English and communicate with crew members.

I.7 INSPECTION

At all times during the performance of the contract, the Contractor shall maintain an adequate inspection system and perform such inspections as will ensure that the work is performed in accordance with the contract. The Contractor’s Inspection records are to be made available to the Government.

Even though the Contractor is required to inspect the work, all of the work is still subject to Government inspection at all places and at all reasonable times, to ensure strict compliance with the contract. Government inspection does not:

1) Relieve the Contractor of responsibility for adequate inspection.

2) Relieve the Contractor of responsibility for damage to or loss prior to acceptance.

3) Constitute or imply acceptance.

4) Affect the continuing rights of the Government after acceptance of the completed work.

The presence or absence of a Government inspector does not relieve the Contractor of any contract requirement. Government inspectors are not authorized to change any terms or conditions of the specifications.

The Contractor shall, without charge, replace or correct work found by the Government that does not conform to contract requirements, unless in the public interest, the Government consents to accept the work with consideration.

Acceptance will be made by the Government as soon as practicable after completion and inspection of the work required by the contract.

I.8 PERFORMANCE EVALUATION MEETINGS

The contractor’s representative (CR) may be required to meet with the COR as often as necessary to discuss contractor performance and/or actual or potential problems.

A mutual good faith effort shall be made by all parties to resolve all issues. The parties to the discussion shall sign the written minutes of these meetings. Should the contractor not concur with the minutes, the contractor shall so state any areas of nonoccurrence in writing to the Contracting Officer.

I.9 EMPLOYEE LIST

The Contractor shall, within five work days after the start of the contract, furnish the COR a complete list of the names, addresses, and phone numbers of employees engaged in the performance of this contract. The Government may require additional information to establish the identity and legal employment status of each employee having access to Government buildings or facilities at this installation. In the event of a change in employees, the Contractor shall inform the CO, in writing, promptly of the change, normally within five calendar days after new employee hire or employee dismissal.

The government reserves the right to reject a contractor employee who may be considered as a potential threat to the health, safety, security, general well-being, or operational mission of the District office and its population.

I.10 EMPLOYEE IDENTIFICATION

The Contractor shall issue picture identification badges, containing the Contractor's company name and employee's name and picture at the Contractor's expense. The identification badges shall be worn in a conspicuous place on the exterior clothing whenever work is being performed under this contract

I.11 EMPLOYEE APPEARANCE

Contractor personnel shall present a neat appearance during contract performance and be easily recognized as a contractor.

I.12 MINIMUM WORKFORCE

The contractor shall at all times furnish sufficient personnel to accomplish all work set forth in work plan and schedule. The work week for providing services shall be agreed upon by the contractor and the Contracting Officer.

Failure to satisfactorily perform the quantity of work required at the acceptable quality levels shall be accepted as evidence that the working force is too small, or that the supervision is inadequate. Immediate corrective measures shall be applied upon notice by the COR or CO.

I.13 SAFE WORK ENVIRONMENT

The Contractor shall conduct its operations in strict conformance with all United States Department of Agriculture, United States Forest Service, and all applicable provisions of 29 CFR 1910 and 1926 of the Occupational Safety and Health Act.

Contractor shall provide a safety plan outlining steps taken to provide for a safe work environment for employees and the general public. The contractor shall be responsible for instructing his/her employees in safety measures considered appropriate by him/her.

Contractor's employees shall be required to interrupt their work at any time to allow passage of personnel.

Accident Reporting: The Contractor shall report all accidents/injuries to the COR as soon as possible and assist and cooperate fully with the COR and other officials, as required, in the investigation of the accident. The contractor must maintain and make available all records in connection with protection activities.

Personnel Protective Equipment (PPE): The Contractor shall provide its personnel with PPE as required by the nature of the assigned activities. The Contractor shall inspect and maintain PPE before use and on a periodic basis to ensure safe operation. As appropriate, personal items must be cleaned, sanitized, and repaired, before being issued to another individual.

Prevention of Personal Injury/Property Damage: The Contractor shall implement all reasonable actions to prevent personal injury to its employees, occupants, or visitors and or damage to property. This includes, but is not limited to, the posting of sufficient and adequate signs to warn occupants of possible hazards (e.g., floor maintenance in progress) and or restricting or limiting the flow of pedestrian traffic within certain areas while work is in progress.

Environmental compliance and hazardous materials: After (15) days from contract effective date, the Contractor shall submit copies of Material Safety Data Sheets (MSDS) for all products used in the performance of this contract to the COR for approval.

The Contractor shall never store or use a product or material which the COR has not approved.

The Contractor will be responsible for ensuring that the products or materials are used for their intended purpose and cause no harm to humans, building materials, or landscape. The Contractor shall assume responsibility for compliance with all applicable Federal, state, and local laws, regulations and requirements regarding environmental protection and hazardous materials, including preparing all appropriate compliance documentation, submitting required reports, and obtaining all necessary permits. The Contractor shall be held liable for all fines and penalties imposed by environmental regulators for their non-compliance of applicable Federal, state, and local laws, regulations, requirements, and permits.

Personnel: Access to a Government facility shall be limited to only those individuals employed by the Contractor. While cleaning, no building shall be left unlocked. Contractor shall not admit others to the buildings. The Government reserves the right to remove any Contractor employee or awardee that is, in the Government’s estimation, a security risk for the Government. The personnel employed by the Contractor shall be trained and qualified in the services required under this contract.

I.14 PHYSICAL SECURITY

The contractor shall be responsible for safeguarding all Government property, either property provided for contractor use in accordance with the Government Furnished Property clause, 52.245-4; or, property not provided but present in the project area.

All doors of the building shall be maintained locked while cleaning operations are in progress. Contractor personnel shall turn off lights, lock all doors, and set alarm when leaving building. Any attempt by contractor personnel to gain access to records and materials covered by the privacy act will subject them to criminal law and administrative actions in addition to those provisions included in the privacy act

a. KEY CONTROL. The contractor shall establish and implement procedures ensuring positive key control. Contractor shall ensure that any keys issued are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor shall be duplicated.

b. LOCK COMBINATIONS. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. These procedures shall be included in the contractor's Quality Control Plan.

SECTION II – TECHNICAL DEFINITIONS AND STANDARDS

TERMS MEANING and STANDARD

Sweeping

Includes brush or mop-sweeping or mechanical brush vacuum sweeping, without damage or disfiguration of furniture, doors or base trim. Standard: A properly swept floor is free of all dirt, dust or dust streaks, grit, lint and debris in all areas. All furniture shall be replaced to its original position upon completion.

Damp Mopping

Cleaning of floor surface using cotton or sponge yarn mops, appropriate stain removal agents, heated water and detergent is required using the smallest amount of water possible to be effective, and removal of streaks from rubber heels and field shoes. Standard: A satisfactorily damp-mopped floor is without lint, dust, marks, film, streaks, debris, and standing water in all areas

Clean Glass Surface

Includes glass in bookcases, display cases and mirrors. Both sides of glass will be cleaned where applicable. Plain water or cleaning solutions prepared for this purpose shall be used.

Scouring powders shall not be used. Adjacent trim shall be wiped clean with damp cloth and floors cleaned of any droppings. Standard: Glass is clean when all accessible glass surfaces without streaks, film deposits, finger prints and or stains, and have uniformly bright appearance.

Plumbing, Fixtures, Dispenser Cleaning

Includes water closets, urinals, sinks, soap trays or dispensers, and paper dispensers.

Scouring powder may be used on plumbing fixtures or ceramic tile to remove stubborn stains or deposits. A toilet bowl cleaner/sanitizer will be used for water closets and urinals.

Standard: Fixtures and dispensers are clean when free of deposits, stains, film, odors and dispensers replenished with appropriate product. Any spillage on floors or walls adjacent to fixtures shall be wiped clean with damp cloth.

Spot Cleaning, Wall, Partitions, Doors, Trim

A damp cloth with detergent, if necessary shall be used to remove spots. All walls, doors, toilet partitions, wainscots, door trim, baseboards, and other surfaces shall have dirt, stains, heel marks, handprints and other disfigurements removed. Area cleaned by spot removal shall be left in condition of surrounding areas.

TERMS MEANING and STANDARD

Spot Cleaning Wainscots A surface spot cleaned is free of all stains, deposits and is substantially free of cleaning marks.

Kitchen Appliances:

Fountain, microwave and refrigerator will be cleaned using detergent or scouring powder if required. Cabinets of appliances shall be wiped clean with a damp cloth. Standard:

Appliances are considered clean when free from food particles, stains, streaks and film.

Carpet Vacuuming Rugs and carpets, when properly vacuumed are free of dirt, dust and debris. Spots shall be removed from carpets as they appear using a dry cleaning method or dry suds method.

Empty Waste Receptacles

All waste receptacles shall be emptied and trash and paper shall be removed building and deposited outside trash area provided by the Government. Receptacles shall be empty of trash and paper. Any waste that falls onto the ground, it is the contractor's responsibility to clean up such waste and properly dispose.

Dusting

Removal of dust below normal reach, 7 (seven) feet so as to pick up dust, dirt, lint and cobwebs. The horizontal surfaces of all furniture and equipment shall be dusted with a treated cloth or yarn duster, operated in continuous contact with them. The manipulation shall be such as to pick up dust and NOT scatter dust or debris. Standard: properly dusted surface is free of all dirt, dust, dust streaks, lint, oily film and cobwebs.

Cleaning Wainscots

All tile or impervious finish wainscots and toilet stall partitions and doors shall be cleaned.

Abrasive cleaners will not be used on painted or resilient surfaces. All spillage or marking of adjacent surfaces shall be wiped clean with damp cloth. All surfaces will be disinfected.

Sweeping of Porches, Steps and Sidewalks

Sweeping is to be accomplished with a broom or brush. A properly swept area is free from all surface dirt.

SECTION III – GOVERNMENT FURNISHED PROPERTY, MATERIALS, SERVICES

The Government will furnish electricity and water necessary for accomplishment of work in accordance with the specifications and the contract.

The following materials will be furnished by the Government for distribution by the contractor.)

a. Water. (Water faucets shall be turned off after the required usage has been accomplished.)

b. Trash receptacles and trash can liners.

c. Trash Disposal Site.

d. Limited space may be available for use by the contractor for storage of his materials. Government will not be held responsible for any contractor materials or equipment.

SECTION IV – CONTRACTOR FURNISHED ITEMS/SERVICES

The contractor is responsible for providing all necessary supervision, transportation, supplies, equipment, materials, labor and any other items necessary to complete the entire work. The basic supplies are plastic trash can liners, multi-fold paper towels, liquid soap for all sink areas, 2 ply toilet paper minimum, bathroom deodorizers.

Contractor's equipment shall be of the size and type suitable for accomplishing the work described herein. Equipment shall be kept in safe operating condition at all times.

All supplies, unless otherwise specified, shall be of the highest quality and most suitable type or grade for the type of work specified.

Wherever possible the contractor shall provide environmentally friendly green products.

The contractor must comply with Section 9002 of the Farm Security and Rural Investment Act of 2002 (FSRIA), Executive Order (EO) 13423, “Strengthening Federal Environmental, Energy, and Transportation Management,” and the Federal Acquisition Regulation to provide biobased products.

The contractor shall utilize products and material made from biobased materials (e.g., biobased greases, biobased hydraulic fluids, biobased absorbents) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the

COR.

SECTION V – PERFORMANCE WORK STATEMENT TASKS AND CRITICAL SUBTASKS

V.1 WORK PLAN AND SCHEDULE

Prior to commending work, the Contractor shall send the COR a work schedule containing days of the week that weekly service will be performed, day and week that monthly and quarterly service will be performed, and dates and months that semi-annual service will be performed for the building serviced by this contract. All work will be performed after 4:00 pm following the schedule of days listed below unless a modification is by the COR.

The Contractor shall post a copy of the building performance schedule in an appropriate area of the building. The schedule shall be promptly replaced if it becomes illegible, destroyed or schedule change is made. The contractor's employees shall be informed of the posted schedule and instructed that the schedule outlines the work to be accomplished in the building.

Installation of this schedule shall be the responsibility of the Contractor and removal upon completion of the contract.

Holidays: Holidays observed by Government employees are as follows: New Year’s Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day. If a holiday falls on a Monday, Wednesday or Friday the daily cleaning activity may be performed the day prior if work is not completed on the holiday.

The janitorial services shall be performed in such a manner that there will be minimal interruptions to or interfere with the normal operation of Government business on the premises.

CLEANING FREQUENCY AND SCHEDULES

TWO DAYS A WEEK (TUESDAY – FRIDAY)

The following work shall be performed:

Front Lobby: Clean all glass doors and glass display cases in public entry area and public reception area to remove all hand prints and smudges. Sweep entry and lobby floor areas. Wipe down counter. Dust window sills and wooden surfaces. Wipe switch plates free of hand prints and grime.

Glass Entry Doors and entryways: Glass entry doors shall be cleaned with window cleaner. Entryways will be swept. This includes front and rear entryways and sidewalks.

Restrooms: Sinks, toilet basins and toilet seats shall be cleaned with disinfectant cleaner. Mirrors will be cleaned using window cleaner. Wipe off walls, grip bars, stall area and any other furniture present in restroom area.

Replace urinal deodorant. Restock toilet paper and paper towels. Floors shall be swept and mopped with disinfectant cleaner.

Damp wipe receptacles clean.

Vacuum: Carpeted areas and upholstered chairs shall be vacuumed including under chairs, tables and desks. All furnishings will be returned to their proper locations. Carpets will be spot cleaned, as needed, when spills or stains occur.

Sweep: All hard surface floors and carpet protectors. Sweep off sidewalk area in front and rear of main entrance.

Sweep front and back porches.

Garbage/Recycling: Remove all garbage from wastebaskets in every room and dispose of in the dumpster located in the district office parking lot. All liners will be replaced as needed when soiled.

Kitchen Area: Clean kitchen area, break area, coffee pot, sinks, counter tops, stovetop and oven door. Sweep floors.

Restock paper towels.

ONE DAY A WEEK (TUESDAY)

Damp Mopping: Mop all hard surface floors. (kitchen, restrooms, and reception area)

Drinking Fountains: Shall be cleaned, sanitized and shined.

Kitchen Area: Wipe down inside and outside of microwave, outside face of refrigerator and stove, and outside of kitchen cabinets. Wash waste receptacles.

Spot Clean Walls, Partitions, Doors, Trim, Molding and Wainscots

EVERY THREE MONTHS

To be performed once each quarter during the first month of the quarter. Quarterly period commences the first day of October, January, April, & July.

Blinds/window sills: Blinds will be cleaned every three months with wet solution to thoroughly wash and remove all dirt and stains.

Refrigerator: All items shall be removed from refrigerator and shelves, drawers, doors and other surfaces cleaned.

A/C vents: All the air conditioner vents will be cleaned.

TWICE A YEAR

To be performed semi-annually during the first two months of the six-month period. Semi-annual periods commence the first of January and the first of July.

Windows: All windows, inside and outside, clean glass. Window cleaning dates will be determined between the government. and the contractor

Floors: Tiled floors will be waxed.

Carpets: Carpets will be cleaned twice a year

Contractor shall follow Section 2 technical definitions and standards when performing all of the above work tasks.

2.4 CLEAN UP

All supplies, equipment, and machine shall be kept out of traffic lanes of other areas where they might be hazardous and shall be secured at the time of each work period in areas provided for this purpose. Cloths, mops; or brushes containing a residue of wax or combustible material subject to spontaneous ignition shall be disposed of or stored outside the building in tight metal containers.

All dirt and debris resulting from work under this contract shall be disposed of each day at the completion of work in the building. Cleaning solutions shall be disposed of in plumbing fixtures provided for this purpose.

Unscheduled Work:

Forest Service may require cleanup and policing on nonscheduled days/hours by substitution for regular scheduled cleanup days. When a substitution is made, payment will be made at the unit price bid. The contractor will be given at least 24 hour notice prior to beginning of work on the nonscheduled day.

12447U20Q0001

V.2 DOCUMENTATION AND RECORDS.

Cleaning crew shall be required to sign in upon arrival and initial checklists upon completion of tasks prior to leaving the office. This shall be for government purposes only and will be in addition to any company protocols that may exist for check in/out and completion of tasks. These documents shall remain on site and are considered property of the Government.

V.3 CLEANING-UP

All supplies, equipment, and machines shall be kept out of traffic lanes of other areas where they might be hazardous and shall be secured at the time of each work period in areas provided for this purpose. Cloths, mops; or brushes containing a residue of wax or combustible material subject to spontaneous ignition shall be disposed of or stored outside the building in tight metal containers.

All dirt and debris resulting from work under this contract shall be disposed of each day at the completion of work in the building.

Cleaning solutions shall be disposed of in plumbing fixtures provided for this purpose.

V.4 UNSCHEDULED WORK

Forest Service may require cleanup and policing on nonscheduled days/hours by substitution for regular scheduled cleanup days.

When a substitution is made, payment will be made at the unit price offered. The contractor will be given at least 24 hour notice prior to beginning of work on the nonscheduled day.

SECTION VI – PERFORMANCE REQUIREMENTS SUMMARY

PERFORMANCE OBJECTIVE: Building will be adequately cleaned during each scheduled visit.

PERFORMANCE STANDARDS: See definitions.

ACCEPTABLE QUALITY LEVEL (AQL): Minimum AQL is 90%

MONITORING METHODS: Verification of contractor records and reports; witness contractor inspection; and conduct independent government inspections.

DISINCENTIVES FOR NOT MEETING STANDARD: The Contractor shall, without charge, replace or correct work found by the Government that does not conform to the 90% of Acceptable Quality Level unless in the public interest, the Government consents to accept the work with consideration. Those areas that cannot be reworked may result in non-payment for that portion. If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may by contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service.

CONTRACT DISCREPANCY REPORT

1. Contract Number:

2. To: 3. From:

(Contractor & Representative’s Name) (Name of Contracting Officer’s Representative (COR))

Dates: 4. Prepared 5. Oral Notification 6. Returned by Contractor 7. Action Complete

8. Discrepancy or Problem (describe in detail)

9. Signature of COR:

10. To: From:

(Contracting Officer) (Contractor)

11. Contractor response as to cause(s), corrective action(s), and action(s) to prevent reoccurrence: Attach continuation sheet if necessary.

12. Signature of Contractor/Representative: Date:

13. Government Evaluation (Acceptable, partially acceptable, or rejected). If necessary, explain further contractor actions required.

14. Government Actions (see below or cure notice, show cause notice, etc.)

15. Verification of Remedy

Name & Title Signature Date

Contractor Representative

COR

Contracting Officer

PERFORMANCE CRITERIA AND THEIR RATINGS

Quality of Product/Service Cost Control Timeliness of Performance

Contracting/Business Relations

Compliance with contract requirements.

Accuracy of reports.

Appropriateness of personnel Technical Excellence.

Current, accurate and complete billings.

Relationship of negotiated costs to actuals.

Cost containment initiatives.

The number and cause of Change Orders issued.

Met interim milestones.

Responsive to technical direction.

Responsiveness to contract change orders or administrative requirements.

Completed on time including wrap-up, contract close-out, reporting responsibilities and contract administration.

Whether liquidated damages were assessed.

Creative strategies to serve the customer.

Responsive to contract requirements.

Prompt notification of problems.

Effective solutions to resolve problems & prevent recurrence.

Reasonable, flexible & cooperative.

Pro-Active.

Whether contractor effectively implemented socio-economic programs.

0. Unsatisfactory.

Nonconformances are Cost issues are Delays are compromising Response to inquiries, compromising the compromising the achievement of technical/service/administrative achievement of contract performance of contract contract requirements issues is not effective and requirements despite the requirements. despite the use of Agency responsive.

use of Agency resources. resources.

1. Marginal.

Nonconformances require Cost issues require Agency Delays require Agency Response to inquiries, technical major Agency resources to resources to ensure resources to ensure service, and administrative ensure achievement of achievement of contract achievement of contract issues is sometimes effective contract requirements. requirements. requirements. and responsive.

2. Satisfactory.

Nonconformances do not Cost issues do not impact Delays do not impact Response to inquiries, technical impact achievement of achievement of contract achievement of contract service, and administrative contract requirements. requirements. requirements. issues is usually effective and responsive.

3. Excellent.

There are no quality There are no cost issues. There are no delays. Response to inquiries, technical problems. service, and administrative issues is effective and responsive.

Note: In those rare cases where the Contractor’s performance clearly exceeds the performance level Excellent, a “plus” can be added to the Contractor’s rating.

1. Contract Number: