1240LS26Q0004 Redwood Road Grounds Maintenance_Attachment 2 - Statement of Work.pdf

1240LS26Q0004: Attachment 2 – Redwood Road Grounds Maintenance - Statement of Work

The United States Department of Agriculture (USDA), Forest Service (FS), Intermountain Region, has a need for grounds maintenance at the Redwood Road Work Center (Salt Lake City, UT). The Contractor shall furnish equipment, supplies, labor, transportation and supervision necessary to perform the required services.

Redwood Road Work Center is currently occupied by Forest Service Employees and designated as Forest Service property.

SCOPE OF CONTRACT

The contractor shall ensure that grounds maintenance is performed in a manner that will maintain healthy grass, trees, shrubs, and plants, and present a clean, neat and professional appearance at all times throughout the year.

Location, Direction, Description of Grounds - Base Item – Red Area, See Attachment 1.3 Location The Redwood Road Work Center is located at 1749 West 500 West, Salt Lake City, Salt Lake City County, in the state of Utah. The zip code is 84104.

Description of Grounds The outside grounds include approximately 6,000 square feet of landscaped area.

(see Attachments 1.1, 1.2 and 1.3 - Site Layout for additional details).

Location, Direction, Description of Grounds - Option Item – Blue Area, See Attachment 1.3 Description of Grounds Additional 6,000 square feet of parking areas (no grass or shrubs), with 3 large trees that would encompass the rest of the compound (see Attachments 1.1, 1.2, and 1.3 - Site Layout for additional details).

Work Schedule Work under this contract shall be accomplished at the discretion of the Contractor. Regular office hours are from 6:00 a.m. to 6:00 p.m. Monday through Friday. The contractor will not be required to perform work on a National Holiday, or the day the Holiday is observed. In the event a work schedule falls on a National Holiday (or the day the Holiday is observed) the services normally scheduled for that day shall be performed either the day before or the day after the holiday. All National Holidays are listed below:

New Year’s Day Juneteenth Day Veteran’s Day

Martin Luther King Jr. Day Independence Day Thanksgiving Day

President’s Day Labor Day Christmas Day

Memorial Day Columbus Day

Unforeseen Building Closures: When an unforeseen building closure occurs on a regularly scheduled day of work, the Government shall have the following options:

1. To require the Contractor to perform work necessary to sustain operations on the following duty day.

2. To forego the work and reduce payment due the Contractor accordingly for work not performed.

Government-Furnished Property The following Government Furnished Property will be provided for use:

1. Compound blue trash can for recyclable items.

2. Utilities necessary to perform the work, if necessary, will be provided by the Forest Service.

3. Water for sprinkler system and any other needed watering will be provided by the Forest Service.

Contractor-Furnished Property and Services The Contractor will furnish the following supplies, property and services:

1. All labor, supervision, and transportation.

2. Equipment and supplies as deemed necessary by the government to complete the work.

This includes mowers, trimmers, rakes, shovels, fertilizers, brooms, garbage bags, gasoline, oil, extension cords, and safety equipment.

3. The Contractor will not be permitted to store Contractor-furnished equipment, supplies, flammables or explosive liquids such as gasoline in a Government building or on Government property.

4. If a piece of equipment needs repair, or is determined unsafe by the Contracting Officer’s Representative or Safety Officer, the Contractor shall immediately stop using the equipment.

Defective equipment shall be repaired or replaced within 72 hours. Lack of Contractor furnished equipment, supplies, or materials shall not be considered an acceptable cause for non-performance of this contract.

Bio Based Products

The Contractor must comply with the Agricultural Act of 2014; the Food, Conservation and Energy Act of 2008 (FCEA), 7 U.S.C. 8102; the Farm Security and Rural Investment Act of 2002 (FSRIA), 7 U.S.C.

8102; the Federal Acquisition Regulation; Executive Order (EO) 13514, “Federal Leadership in Environmental, Energy and Economic Performance,” dated October 5, 2009; EO 13423, “Strengthening Federal Environmental, Energy, and Transportation Management,” dated January 24, 2007; and Presidential Memorandum, “Driving Innovation and Creating Jobs in Rural America through Bio based and Sustainable Product Procurement,” dated February 2012, to provide biobased products.

The Contractor shall utilize products and material made from bio-based materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer’s Representative (COR).

The following is an example list of products that may be used in this contract for which bio-based products are available. The list is not all inclusive. It is desirable that Contractors be able to supply the greatest number of bio-based products listed meeting the health and environmental specifications.

All Purpose Cleaners Fertilizers Lube Chain Lubricants

Chain Bar Lubricants Grease Absorbents Multi-purpose Lubricants

Degreasers Grease Remover Penetrating Lubricants

Diesel Fuel Additives Hydraulic Fluids 2-cycle Engine Oil Bio based products that are designated for preferred procurement under USDA’s Bio Preferred program must meet the required minimum bio-based contend as stated in the USDA Final Rule available at www.biopreferred.gov. The Contractor should provide data for their bio-based products such as bio-based content and source of bio-based material.

In addition to the bio-based products designed by the U.S. Department of Agriculture in the Bio preferred Program, the Contractor is encouraged to use other commercially available bio-based products.

The Contractor shall submit with the initial proposal a complete list of bio-based products, indicating the name of the manufacturer, cost of each material, and the intended use of each of the materials that are to be used in carrying out the requirements of this contract. Additionally, the successful Contractor on each anniversary date of the contract shall compile a complete list of bio-based products, including the information above, purchased to carry out the contract requirements.

http://www.biopreferred.gov/

The Contractor shall list volume to be used and total cost for each individual product. This information will be used for reporting purposes (see Section I, FAR Clause 52.223-2 and Section L, FAR Provision 52.223-1).

Within thirty (30) days of contract award, the Contractor shall submit an Operation Plan. This submittal will be approved by the Contracting Officer’s Representative in writing. The Contractor shall not commence work until this submittal is approved by the Contracting Officer’s Representative. The Plan must contain and define the following elements:

The Contractor’s written policy stating its commitment to the use of bio-based products, employee health and safety, and sound environmental management practices.

Detail on how the Contractor intends to keep abreast of the development and increasing availability of designated and non-designated bio-based products and how any new or improved products will be incorporated on an ongoing basis into contract performance.

Proposed bio-based construction products which must be selected in accordance with the criteria included above. At a minimum, the Plan must identify products by brand name for each of the product types.

NOTE: A Contractor may propose more than one product within a product category and/or propose a product or products addressing more than one product category.

The product guides which define standard operating procedures for instructing staff in the proper use, storage, and disposal of bio-based products; proper maintenance of equipment; and other procedures/instructions to accomplish work under this contract.

A demonstration of proper use, an effective training program, and technical assistance are essential to the success of the purchase and use of some bio-based products that may function differently than a conventional product.

Work Standards The contractor shall exercise care in work methods to prevent damage to any buildings, windows, doors, gates and utilities, etc. All work under this contract shall be performed in a safe, skillful and workmanlike manner.

The Contractor is responsible for all damages causes by his equipment or employees. The Contracting Officer may, in writing, require the contractor to remove from work, any employee the contracting officer deems incompetent, careless, or otherwise objectionable for theft, possession and/or removal of materials, supplies, equipment, or any government-owned property, or for unsatisfactory performance.

The Contactor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such disciplinary action with respect to their employees as may be necessary.

Grounds Maintenance The contractor shall ensure that ground maintenance is performed in a manner that will maintain healthy grass, trees, shrubs, plants and present a clean, neat and professional appearance at all times throughout the year.

Repair of any damage caused by the Contractor under the performance of this contract, both major and minor, shall be the responsibility of the Contractor. Minor damage is deemed to be $500.00 or less per incident.

Major damage (greater than $500.00 per incident). Damage shall be discussed with the Contracting Officer’s Representative and Contracting Officer to determine a plan of action and estimate of costs, prior to the contractor proceeding with repair or rework.

GROUNDS MAINTENANCE – BASE WORK – Red Area See Attachment 1.3 Grounds maintenance will include maintaining shrubberies, lawn and flower beds in a manner that is appealing; applying pesticides and herbicides as needed. Contractor shall collect, remove, and properly dispose of all vegetative matter created under this contract after each treatment. Disposal of all debris shall be off-site in accordance with existing local, state and federal regulations.

Months of April thru October:

a. Mowing. All lawn areas within the contract boundaries shall maintain a height of two (2) to three (3) inches in warm weather (approximately June through September) to foster root development. In cooler weather (approximately April, May, and October) one and a half (1 ½) to two (2) inches in height shall be maintained, to minimize lawn diseases. Mowing equipment must be of the type that will prevent tractor wheels or mower from tearing out turf while turning. All grass shall present a healthy, well-manicured appearance throughout the growing season. Grass will need to be bagged with no clippings remaining on the turf after mowing.

b. Edging. Edging grass around front concrete, Tree edging, sidewalks and parking strip shall be concurrent with mowing.

c. Trimming. Grass shall be trimmed around trees, shrubs, buildings, posts, poles, parking lot bumpers, boulders, sprinklers, utility boxes and other fixed obstacles. Trimming height shall match or be slightly lower than surrounding area grass heights. If trees or shrubs should die due to damage from trimming replacement shall be at the Contractor’s expense. Replacement shall occur within fifteen (15) days of noticed damage, with a tree or shrub of the same size and type.

d. Weeding. Weed shrubs and flowerbeds around the admin building.

e. Spraying for weeds. Spray for weeds in parking lot and around the admin and Green Warehouse

Buildings. See Attachment 1.2 for spray area

f. Cleanup. All sidewalks and general parking areas around the grass shall be free from clippings, pine cones, pine needles, rocks and general trash after mowing and trimming. It is not allowed to blow into the street any remaining grass after trimming/mowing.

Months April and November:

a. Pruning. The Contractor shall keep the approach to the entrance gates free of vegetation and overhead encroaching limbs along the fence where the gates are latched. No topping or dehorning shall be permitted. Pruning of trees outside of fenced area along the parking strip “500 S Street” is prohibited.

b. Fertilize. The Contractor shall perform an effective commercial fertilizer application in accordance with manufacturer’s instructions. Example: early spring, apply a fertilizer with a pre-emergent herbicide; late spring, apply a fertilizer with a post-emergent herbicide; late summer apply a fertilizer with insect control; early fall fertilize to stimulate root growth; late fall, winterize fertilizer that builds resistance to the cold and provides nutrients.

c. Sprinkler System. Sprinkler System shall be checked each spring for any winter damage to the system’s components and sprinkler operation. Each fall the system shall be winterized to prevent freeze damage.

d. Compound Fall & Spring Leaf Cleanup. In the section identified in Attachment 1.3, each fall in the month of November and spring in the month of April, Contractor shall provide leaf clean up as frequently as necessary to remove leaves on the ground, possibly up to 2 to 3 times in each of the two months.

OPTION ITEM – Compound Fall & Spring Leaf Cleanup – Blue Area See Attachment 1.3 Months April and November:

Leaf Clean Up. In the section identified in Attachment 1.3, each fall in the month of November and spring in the month of April, Contractor shall provide leaf clean up as frequently as necessary to remove leaves on the ground, possibly up to 2 to 3 times in each of the two months.

CONTRACT ADMINISTRATION

GOVERNMENT AND CONTRACTOR RESPONSIBILTIES:

Government Responsibilities The Government will not be responsible for damage occasioned by fire, theft, and accident or otherwise, to the Contractor’s supplies, materials or equipment. In addition, The Government will not be responsible for damage to the Contractor’s and his/her employee’s personal belongings brought onto government property.

Contractor Responsibilities The Contractor shall not employ persons for work on the contract if such employee is considered by the COR to be a potential threat to the health, safety, security, general well-being, or operational mission of the Agency.

a. The Contractor is responsible for loss, theft, damage, or destruction of any Government or personal items belonging or assigned to the occupant or user in any office or other rooms of the facilities when such acts can be proven, beyond a reasonable doubt, to be the fault of the Contractor or one of his/her employees.

b. Anyone employed by the Contractor must be 18 years of age or older. No one under the age of 18 shall be permitted to work on the premises. The Contractor shall ensure that no one but the Contractor and/or his/her employees have access to the premises.

c. The Contractor shall supply some type of identification that must be worn at all times while on the premises by Contractor and his/her employees. (FAR 4.1303 Personal Identify Verification of Contractor Personnel).

d. The Contractor shall supply all employees with protective equipment required in the performance of the work and provide training to employees for safe performance of the work.

e. The Contractor shall inform Contracting Officer’s Representative of any items in need of repair/replacement.

f. Key Control – The Contractor will establish and implement methods to ensuring that all keys issued by the Government are kept secure in the Contactor’s possession and are not used by unauthorized person(s).

1. Keys issued by government shall not be duplicated.

2. The Contractor will report the occurrence of a lost key to the Contracting Officer no later than the next duty day.

3. The Contractor will be required to reimburse the Government for replacement of the locks or re-keying as a result of the Contractor loss of key(s).

4. It is the responsibility of the Contractor to prohibit the use of key(s) issued by the Government to person(s) other than the Contractor’s employees. It is also the responsibility of the Contractor’s employees to prohibit the opening of locked areas by Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas.

g. Energy Conservation – Contractor shall turn on lights in rooms only during the time needed to perform the required work and shall ensure that all lights, except those required to remain on, are turned off in each room as it is completed.

CONTRACT PERFORMANCE PERIOD

The contract will be awarded with a base period beginning April 1, 2026 and will continue through March 31, 2027. There are four option years:

Option year 1 – April 1, 2027 to March 31, 2028 Option year 2 – April 1, 2028 to March 31, 2029 Option year 3 – April 1, 2029 to March 31, 2030 Option year 4 – April 1, 2030 to March 31, 2031

PERMITS AND RESPONSIBILITIES

The contractor shall be responsible for acquiring all permits necessary for performance of this contract. The contractor is responsible for all damages to persons and/or property that occurs as a result of the Contractor’s fault or negligence. The Contractor shall take proper safety and health precautions to protect the work, the workers, the public, and the property of others during the performance of the work. After each period of service, the Contractor shall inspect the area for hazards as a result of the work.

USE OF PREMISES

The Contractor shall comply with the regulations governing the operation of premises, which are occupied and shall perform the contract in such a manner as not to interrupt or interfere with the conduct of Government business. Only the Contractor or the Contractor’s designated representative will be permitted on the premises during the performance of the services for this contract. No children will be allowed to accompany contractor personnel while in the performance of their work.

REGULATIONS/POLICIES

All activities for this contract are governed by the applicable Federal Acquisition Regulations (FAR) as supplemented by the Department of Agriculture Acquisition Regulations (AGAR) and the Forest Service Acquisition Regulations (FSAR) and established local policy and procedures.

TRAVEL

Travel reimbursement is not authorized under this contract.

GOVERNMENT VEHICLES

For purposes of this contract, Government furnished resources shall not include Government Vehicles, nor shall contractor personnel be allowed to ride in Government vehicles without prior authorization by the Contracting Officer.

SECURITY

The Contracting Officer’s Representative for this contract will assist with the Contractor’s entry into secure areas and inform the Contractor of security procedure. The Contractor shall comply with all security procedures.

All doors shall remain locked while Contractor performs the work and the Contractor shall ensure that all exterior doors are shut and locked prior to departure. The Contractor shall also ensure that all unnecessary lights and faucets are turned off, and all windows are closed.

All secured interior office doors shall remain locked while Contractor performs the work and the contractor shall ensure that those doors are locked and secured prior to departure. Offices shall only remain open while Contractor is present.

The Contractor shall not adjust any mechanical equipment controls, shall report any fires and hazardous conditions, shall turn in lost and found articles, and shall notify the Contracting Officer’s Representative when an unauthorized or suspicious person(s) is on the premises.

The Forest Service reserves the right to perform security checks on Contractor employees.

TRAINING

The Contractor is responsible for all training for its employees except when training can only be provided by the Forest Service. Requests for training by exception must be provided to and approved by the CO prior to the Government conducting training.

MEASUREMENT AND PAYMENT

Payment shall be made on a monthly basis at the unit price per month in accordance with all work accomplished during each previously completed service period (month). If services begin or end mid-month, payment for that period shall be prorated based on a 30-day month.

INVOICE PROCESSSING PLATFORM (IPP)

The Forest Service is utilizing the Invoice Process Platform (IPP) for the electronic submission and tracking of contracts/purchase orders, invoices, and payment information. Invoice Process Platform is a secure Government-wide, web-based invoice process service. Visit http://www.ipp.gov to learn more. Upon award of the contract, Contractor will be enrolled automatically. Contractor will subsequently receive electronic notification from Invoice Process Platform enrollment. Invoice Process Platform password will be delivered electronically to allow first login to IPP. Contractors shall submit all invoices electronically via IPP. Paper copies of invoices will no longer be accepted.

INSPECTION AND ACCEPTANCE

Services performed under this contract shall be subject to inspection and acceptance by the Government. The Contracting Officer will furnish the Contractor with written notice of any item not meeting contract requirements.

If deficiency is not corrected within 24 hours, the contractor may be considered in default of the contract.

Regardless of inspections by the Government, the Contractor is responsible for self-inspection and maintaining work to the standards required in the specifications.

The tasks for each functional area are outlined in Project Description for Ground Maintenance Services. The performance of the tasks will be monitored periodically based on the Performance Requirements included in Attachment 2.5 and reported monthly via the Quality Assurance Checklist (Attachment 2.2). The completed Checklist will be retained in the Contracting Officer’s Representative files and copy provided to the Contracting Officer.

QUALITY

The Contractor shall develop and maintain a quality program to ensure the required services are performed in accordance with commonly accepted commercial practices, which may include service checklists or reports.

The Contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. At a minimum, the Contractor shall develop quality control procedures addressing the areas identified in the Statement of Work.

The Contracting Officer’s Representative will perform bimonthly inspections to evaluate the quality of work being performed. At any time when work is performed and is not in compliance with specifications, the Contractor will be informed and required to correct the deficiencies. Acceptance of work will be determined by inspection of the entire job and will be based on adherences to the specification. The Contracting Officer’s Representative will record the results of these inspections on a Quality Assurance Checklist included as Attachment 2.2. Inspection will be conducted more frequently as deemed necessary by the Contracting Officer’s Representative.

GOVERNMENT REMEDIES

The Contracting Officer shall follow FAR 52.249-8, Default (Fixed-Price Supply and Service), for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

CONTRACTOR’S PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS).

This report may be completed by the Contracting Officer’s Representative at the end of each performance period/option year. This information may be entered into the CPARS website.

PERFORMANCE-BASED CONTRACTING

Quality will be measured based on the standards and objectives listed in the Performance Requirements Summary, Attachment 2.5.

IDENTIFICATION OF CONTRACTOR EMPLOYEES

All contract personnel are required to identify themselves as contractors. In any situations where their contractor status is not obvious to third parties, they must make their status known to avoid creating an impression that they are Government employees.

http://www.ipp.gov/

POINTS OF CONTACT (POC):

Contracting Officer’s Representative:

Heidi Little, Fleet Manager Uinta-Wasatch-Cache NF 1749 West 500 South Salt Lake City, UT 84104

(801) 908-1931 Office/(801) 618-5240 Work Cell heidi.little@usda.gov

Contracting Officer:

Whit Fausett, Contract Specialist Procurement and Property Services-CSA #7 1749 West 500 South Salt Lake City, UT 84104

(385) 270-7112 arlen.fausett@usda.gov mailto:heidi.little@usda.gov mailto:arlen.fausett@usda.gov

Attachment 2.1 – QUALITY ASSURANCE SURVEILLANCE PLAN

Quality Assurance Surveillance Plan (QASP)

FOR SUPPORT OF

Ground Maintenance Services for the Redwood Road Work Center in Salt Lake City, Utah

Introduction This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the statement of work. The contractor shall provide grounds maintenance and snow removal services. This QASP sets forth the procedures and guidelines the Forest Service will use in ensuring the required performance standards or service levels are achieved by the contractor.

PURPOSE

The purpose of the QASP is to provide Government Surveillance oversight of the Contractor’s quality control efforts to ensure that they are timely, effective, and are delivering the tasks specified in the contract. The QASP provides a means for evaluating whether the Contractor is meeting the performance standards/quality levels identified in the statement of work and the Contractor’s quality control plan, and to ensure that the government pays only for the level of services received. The required performance standards and/or quality levels are included in the statement of work and in Attachment 2.5 Performance Requirements Summary. If the Contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract.

This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the Contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is not intended to duplicate the Contractor’s Management Plan. The Government may provide the Contractor an information copy of the QASP as an Attachment to the solicitation to support the Contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract.

ROLES AND RESPONSIBILITIES

The Contracting Officer The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, cost control, and for resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the Contractor. The CO will designate one full-time COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the Contractor’s performance, and must be identified and designated by the CO.

The Contracting Officer’s Representative The contracting officer’s representative (COR) is designated in writing by the CO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the Contractor’s work performance.

Surveillance In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate Contractor performance when appropriate. The primary methods of surveillance are:

1. Periodic Visual Inspection by the COR.

2. Customer Feedback-Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

3. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR. The COR will accept those customer complaints and investigate using the Quality Assurance Checklist.

The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a file. The COR shall also keep the tabulated results of all customer satisfaction surveys on file and shall enter the summary results into the Quality Assurance Checklist.

Random Checks/ Inspections on Completion of Workload Tasks-Random checks will be conducted to ensure compliance with the intent of the Statement of Work and common commercial practices. The COR will conduct the random monitoring.

Customer Feedback The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Customer feedback may also be obtained from the results of formal customer surveys.

DOCUMENTATION

Quality Assurance File The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance File. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the originals of all Surveillance Activity Checklists. All such records will be retained for the life of this contract. The COR shall forward these records to the Contracting Officer monthly, unless otherwise requested.

Contractor Performance Assessment Report System (CPARS) An evaluation may be submitted through CPARS at the end of each year of performance. This evaluation may be one determinant in exercising an option. The COR may address the quality of the service, schedule, cost control, customer service and other important areas. As this information may affect future source selections throughout the Government, the annual evaluation may be used as an additional performance oversight and communication tool along with the Quality Assurance Surveillance Plan (QASP).

RESOLVING PERFORMANCE ISSUES

Actions to Remedy Unacceptable Performance When performance is deemed unacceptable, the COR will so inform the Contractor’s on-site representative.

Disputes should be referred to the CO for resolution. If any services do not conform to contract requirements, the Government may require the Contractor to re-perform the services to conform with contract requirements at no additional cost to the government. When sub-par performance cannot be corrected by re-performance, the Government may:

• Seek monetary or any other negotiated form of consideration, as well as require the Contractor to take action to reasonably ensure future performance conforms to contract requirements.

• By separate contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service.

• Issue cure notice.

• Issue show cause.

• Terminate the contract for government convenience.

• Terminate the contract for cause.

Performance Resolution The COR, CO, and Contractor should jointly formulate short term and long –term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a bilateral contract modification.

Standard The Contractor may never have more than three (3) valid customer complaints. The Contracting Officer’s Representative shall notify the Contracting Officer for appropriate action in accordance with FAR 52.212-4, Contract Terms and Conditions-Commercial Items (NOV 2025), if any of the above service areas exceed two

(2) customer complaints.

Procedures The COR will inspect all work tasks, at least once monthly. The inspection is required to ensure Contractor compliance with the appropriate paragraphs of the SOW each time the service(s) is/are performed and record results of inspection, noting the date and time of the inspection. If an inspection indicates unacceptable performance, the COR will notify the Contractor’s Representative or Quality Control Inspector of the deficiencies. The Contractor shall be given 24 hours, after notification to correct the unacceptable performance.

ATTACHMENT 2.2-QUALITY ASSURANCE CHECKLIST

Quality Assurance Checklist – Grounds Maintenance

LOCATION: Redwood Road Compound

MONTH:_________________________________ YEAR:_____________

GROUNDS MAINTENANCE SERVICES CHECKED DATE

Mowing – In warm weather (approximately June through September) maintain a height of two (2) to three (3) inches. In cooler weather (approximately April, May, and October) one and a half (1 ½) to two (2) inches in height. Equipment type that will prevent tractor wheels or mower from tearing out turf while turning. Grass presents a healthy, well-manicured appearance.

Edging – Around concrete parking lot/driveway and back asphalt parking lot concurrent with mowing.

Trimming – Grass trimmed around trees, shrubs, buildings, posts, poles, parking lot bumpers, boulders, sprinklers, utility boxes and other fixed obstacles. Trimming height to match or slightly lower than grass height.

Watering – Plants, trees, shrubs, and grasses are watered throughout as necessary.

Prevent sprinkler runoff into the street and/or standing water on concrete areas.

Sprinkler System – Set automatic timer, adjust, clean and replace sprinkler heads as needed. But only if the repairs are due to normal wear and tear.

Other Vegetation – Each time the vegetation grows to twelve (12) inches in height it shall be cut to no more than four (4) inches from the ground.

1) Area between the main road and the west property fence (outside of mowing area).

2) Area around the rear/asphalt parking lot and by the sheds.

Weeding – Weeding shrubs and flowerbeds at the entrance of the main building. Also around swamp coolers attached to the greenhouse.

Weed Spraying - Spray for weeds in parking lot and around the admin and Green Warehouse Buildings. See exhibit for spray area

Pruning – Keep the approach to the entrance gates free of vegetation, and overhead encroaching limbs along the fence where the gates are latched. No topping or dehorning shall be permitted.

Fertilize – Commercial fertilizer application in accordance with manufacturer’s instructions (early spring, late spring, late summer, early fall, late fall).

Leaf Clean Up – Compound Fall & Spring Leaf Cleanup. Each fall in the month of November and spring in the month of April, Contractor shall provide leaf clean up as frequently as necessary to remove leaves on the ground, possibly up to 2 to 3 times in each of the two months.

Comments: (Note additional comments on back of form) Unless noted, services performed were satisfactory.

Contracting Officer’s Representative Signature: __________________________________ Date: _________

Attachment 2.3 – QUALITY ASSURANCE CHECKLIST – CUSTOMER COMPLAINT FORM

Grounds Maintenance, Redwood Road Work Center

GROUNDS MAINTENANCE

Mowing. All lawn areas within the contract boundaries shall maintain a height of two (2) to three (3) inches in warm weather (approximately June through September) to foster root development. In cooler weather (approximately April, May, and October) one and a half (1 ½) to two (2) inches in height, to minimize lawn diseases. Mowing equipment must be of the type that will prevent tractor wheels or mowers from tearing out turf while turning. All grass shall present a healthy, well-manicured appearance throughout the growing season.

Edging. Edging grass around front concrete parking lot/driveway and back asphalt parking lot shall be concurrent with mowing.

Trimming. Grass shall be trimmed around trees, shrubs, buildings, posts, poles, parking lot bumpers, boulders, sprinklers, utility boxes and other fixed obstacles. Trimming height shall match or be slightly lower than surrounding area grass heights. If tree(s) or shrub(s) should die due to damage from trimming replacement shall be at the Contractors expense. Replacement shall occur within fifteen (15) days of noticed damage, with a tree or shrub of same size and type.

Watering. Contractor shall ensure that all plants, trees, shrubs, and grasses are watered throughout as necessary. Watering in a uniform manner that prevents sprinkler runoff into the street and/or standing water on concrete areas.

Other Vegetation. Each time the vegetation grows to twelve (12) inches in height it shall be cut to no more than four (4) inches from the ground.

1. Area between the main road and the west property fence (outside of mowing area) (see Site Map – Ground Vegetation (blue)).

2. Area around the rear/asphalt parking lot and by the sheds (see Site Map – Ground Vegetation (purple)).

Months of April through October:

Weeding. Weeding shrubs and flowerbeds at the entrance of the main building. Also around swamp coolers attached to the greenhouse.

Weed Spraying. Spray for weeds in parking lot and around the admin and Green Warehouse Buildings. See exhibit for spray area

Pruning. The Contractor shall keep the approach to the entrance gates free of vegetation and overhead encroaching limbs along the fence where the gates are latched. No topping or dehorning shall be permitted.

Fertilize. The Contractor shall perform an effective commercial fertilizer application in accordance with manufacturer’s instructions. Example: early spring, apply a fertilizer with a pre-emergent herbicide; late spring, apply a fertilizer with a post-emergent herbicide; late summer apply a fertilizer with insect control; early fall fertilize to stimulate root growth; late fall, winterizer fertilizer that builds resistance to the cold and provides nutrients.

April and November:

Leaf Clean Up. Compound Fall & Spring Leaf Cleanup. Each fall in the month of November and spring in the month of April, Contractor shall provide leaf clean up as frequently as necessary to remove leaves on the ground, possibly up to 2 to 3 times in each of the two months.

Date Name Location Description Initials Date Resolved

Attachment 2.4 - BIO-BASED PRODUCTS Ensure mandatory purchase and use of bio-based products:

i.e. cleaners, lubricants, degreasers, fuel additives, fertilizers, absorbents, grease remover, oil, etc.

Attachment 2.5 - PERFORMANCE REQUIREMENTS SUMMARY

Performance Requirements Summary

Required Service

Standard (Referencing

PWS)

Allowable Deviation

Performance Threshold

Method of Quality Assurance

Disincentive

Ground Maintenance:

Ground Maintenance area of service to meet standards specified in the statement of work

Remove snow from area of service to meet standards specified in the statement of work

5% from standard

100% adherence to performance requirements is required.

Random Inspections

Rework at no cost to the Government.

Not to exceed two reported occurrences with less than 100% compliance as reported by the Contracting Officer’s Representative on the Quality Assurance Checklist (see Attachment 2.2)

Quality Assurance Checklist:

See Attachment 2.2

Ground Maintenance:

Leaf Clean Up

Remove leaves from area of service to meet standards specified in the statement of work

5% from standard

100% adherence to performance requirements is required.

Random Inspections

Rework at no cost to the Government.

Not to exceed four reported occurrences with less than 100% compliance as reported by the Contracting Officer’s Representative on the Quality Assurance Checklist (see Attachment 2.2)

Quality Assurance Checklist:

See Attachment 2.2

Biobased Products: Ensure mandatory purchase and use.

Provide biobased products to meet standards specified in the statement of work

5% from standard

100% adherence to performance requirements is required.

100% Inspection Monetary deduction for non-compliance

Not to exceed two reported occurrences with less than 100% compliance as reported by the Contracting Officer’s Representative on the Quality Assurance Checklist (see Attachment 2.2)

Quality Assurance Checklist: See Attachment 2.2